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Reviews of Harbour Inn

2.5 out of 5
Harbour Inn
209 N. Austin St., Rockport, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 463 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 122 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 33 out of 1001 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy /walkable distsnce to beach
Stayed 2 nights in May 2024
Response from HARBOUR INN on May 10, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Elizabeth, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, short walk to Rockport Beach, Great & friendly customer service, great rates
Stayed 1 night in Apr 2024
Response from HARBOUR INN on May 2, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Thomas, Denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Apr 2024
Response from HARBOUR INN on Apr 30, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay, AC worked perfectly. A bit dusty but it happens just wiped down the counters.
Stayed 2 nights in Apr 2024
Response from HARBOUR INN on Apr 29, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

10/10 Excellent

Lydiana

Liked: Cleanliness, staff & service, property conditions & facilities
Cute,quiet little inn right off the beach road. Couldn’t. Ask for more. Rooms were pretty clean
Stayed 1 night in Apr 2024
Response from HARBOUR INN on Apr 21, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little property. Really good area. Great value. They really get a lot of amenities in this small room. The folks are very nice!
Response from HARBOUR INN on Apr 7, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from HARBOUR INN on Apr 2, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

2/10 Terrible

Nancy Elizabeth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im more than positive that i for bite by bed bugs, all the way home i was itching and had a anxiety attack bh this issue. Valled the manager and she didnt pay attemtion. b bugs,
Stayed 2 nights in Mar 2024
Response from HARBOUR INN on Mar 20, 2024
thank you for your feedback

10/10 Excellent

Elizabeth, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, walkable to the beach, quiet
Stayed 1 night in Mar 2024
Response from HARBOUR INN on May 14, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

Sheri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older Motel Clean with limited parking
Stayed 2 nights in Mar 2024
Response from HARBOUR INN on Mar 19, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

8/10 Good

Joan

Travelled with partner
Liked: Cleanliness
It was convenient to where we needed to be. There was no one at the front desk when we were ready to check out.
Stayed 1 night in Mar 2024
Response from HARBOUR INN on Mar 15, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

4/10 Poor

Melissa

Stayed 3 nights in Feb 2024
Response from HARBOUR INN on Feb 26, 2024
Thank you for your feedback

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from HARBOUR INN on Feb 20, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

Elizabeth, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice cozy in the heart of the city & walkable to the beach and beach park areas.
Stayed 2 nights in Feb 2024
Response from HARBOUR INN on Feb 7, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

2/10 Terrible

Michael

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will spend the next year doing reviews on every travel site and online review site posting the pictures of the room state, property and your response. Hope the $100 dollars was worth it. Room looked like a true health hazard.
Stayed 2 nights in Dec 2023
Response from HARBOUR INN on Jan 8, 2024
thank you for your feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have stayed here before and will again. The staff is always friendly and accommodating. The rooms are clean. Great location.
Stayed 3 nights in Dec 2023
Response from HARBOUR INN on Jan 1, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

patricia

Liked: Staff & service, amenities, property conditions & facilities
Love staying there. The room was not as clean as it generally was
Stayed 4 nights in Dec 2023
Response from HARBOUR INN on Jan 1, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from HARBOUR INN on Jan 1, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Katherine

Stayed 3 nights in Nov 2023
Response from Bayview Inn. on Jan 1, 2024
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time we use this property. Enjoy the convenience and friendly staff . Always make you feel welcome.
Stayed 1 night in Nov 2023
Response from HARBOUR INN on Nov 20, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

6/10 Okay

James

Disliked: Cleanliness, staff & service
Gone way downhill.
This use to be the nicest motel we stayed in all the time but since the change of owners, the place has gone downhill. I had a roach in my coffee maker, no bar for the towels in the restroom, it was torn out. There was no cleaning service anymore to bring new towels and clean out the trash. The floors were filthy, I had to clean my feet with a towel before getting into bed, my feet ere so filthy from the floor. The pillows were now way less than before and cheap. There were holes in the sheets and blanket and the tile in the shower was moldy.
Stayed 2 nights in Oct 2023
Response from HARBOUR INN on Oct 27, 2023
THANK YOU FOR YOUR FEEDBACK

6/10 Okay

Roberta

Disliked: Staff & service, property conditions & facilities
The bathroom is too small nice shower. The WiFi lousy. Have too call staff to check in. Wrong number on the door.
Stayed 2 nights in Oct 2023
Response from HARBOUR INN on Oct 24, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

4/10 Poor

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Looks can be deceiving. Just a place to sleep
Stayed here while coming in for Market Days. Pics online look great but definitely not what you see when you get into room. First issue was at check in. Had to call a number on the office door took 3 times before someone answered. Then had to wait about 10 mins for someone to show up and check me in. I booked a room with kitchen but when the first room they assign door wouldn’t open I was lucky enough to catch them before they left again. They gave me a different room without the kitchen. Tiny room and everything in the room that was metal was rusted! We actually stayed out a little longer than we normally would have just so we would be ready to shower and sleep and not spend too much time in that tiny room. Pros- AC worked great. That’s it. So a good place for a place to sleep if you don’t expect to spend any time lounging or relaxing in your room. Pics look great but don’t be deceived by them.
Stayed 1 night in Oct 2023
Response from HARBOUR INN on Oct 23, 2023
THANK YOU FOR YOUR FEEDBACK .WE WILL ADDRESS YOUR CONCERN.

8/10 Good

Elizabeth

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from HARBOUR INN on Oct 1, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Franck

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from HARBOUR INN on Sep 28, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities
I like the service and the price
Stayed 4 nights in Sep 2023
Response from HARBOUR INN on Sep 26, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

patricia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great beds. Good room size. Updated shower. Small parking lot. Warm & caring staff
Stayed 3 nights in Sep 2023
Response from HARBOUR INN on Sep 17, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

6/10 Okay

Kathy

Travelled with family
The room was clean & comfortable & the property within walking distance of the Harbor & downtown shopping. However the property had limited parking & was not well lit. Has potential but needs an updated remodel & staff in premises!
Stayed 1 night in Sep 2023
Response from HARBOUR INN on Sep 17, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

6/10 Okay

Hal

Business traveller
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from HARBOUR INN on Sep 18, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very basic but, welll done.
Stayed 2 nights in Sep 2023
Response from HARBOUR INN on Sep 6, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

4/10 Poor

Johnny

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from HARBOUR INN on Sep 5, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Manuel Manny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from HARBOUR INN on Sep 4, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Jamison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little coastal stay. Professional owners. Safe.
Stayed 1 night in Aug 2023
Response from HARBOUR INN on Sep 1, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TOTAL BLISS
It was amazing. Great rates, great cozy bed. Definitely our “HAVE TO STAY AT” Hotel.
Stayed 2 nights in Aug 2023
Response from HARBOUR INN on Aug 24, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

10/10 Excellent

Juanita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd time staying there, we like it there very much. It’s our home away from home.
Stayed 3 nights in Aug 2023
Response from HARBOUR INN on Aug 21, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

2/10 Terrible

JACK

Liked: Cleanliness
Disliked: Staff & service
Motel from HELL.
There is no one at the office at this motel , You have to call for someone to check you in. Young Lady that came to check us in was nice enough, But when I call for extra towels and wash rags one one came and lady was very rude. Would not recommend this place to my worst enemy.
Stayed 2 nights in Aug 2023
Response from HARBOUR INN on Aug 13, 2023
Thank you for your review , you requested us to not go in the room because somebody will be sleeping in the room so we did not enter into the room and we were there after you requested towels and no body answer the door and also called on cellphone and no answer so left voicemail. Had dog in room that you refuse to pay .For any further discussion call property .

10/10 Excellent

Luis

Stayed 2 nights in Aug 2023
Response from HARBOUR INN on Sep 2, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First impressions were awful and they didn't improve. No sign identifying this property. No one was available to check me in at 6 p.m. on the date of my reservation. The office was closed and locked with a note on the door to call a number for help. When I called that number a message said that the voice message system for the account had not been set up. Not only could I not talk to anyone, I couldn't even leave a message. I called back 3 more times within the next 15 minutes. I walked all around the property in search of any staff who could help. Not only was no one there, there appeared to be no guests - no cars in the parking lot, no lights on in the rooms, nothing. Think, "Bates Motel." I immediately called Expedia with whom I had booked the room and was assured no charge would be made. Later, the property charged me the late cancellation fee. Expedia was useless in my trying to get a refund for that. The property still does not answer the phone so I am helpless when it comes to resolving this issue..
Response from HARBOUR INN on Aug 9, 2023
Thank you for your review , we did talked on phone and when you arrived you did not liked our property like you mention on first line so we did cancel your reservation however it was already in late cancel so we did charge and after charge we did talked about late cancel fee and we did helped you ,for further discussion call the property and we will help.

6/10 Okay

George

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
parking is very very limited, our room light fixtures were either receased or below the ceiling, you could feel the heat just pouring thur, TV was not working when we checked in, no one what there we had to call for someone to come on to the property, toliet had to be the smallest ever and was extreemly low to ground not even close to being a standard hieght, gap in door all the way around door jamb could see thur hear the wind outside,
Stayed 1 night in Aug 2023
Response from Harbour Inn. on Aug 7, 2023
Thank you for your review ,tv was working ,just needed to change source from remote and fixed right away and you have to call when you reach property that is our hotel's concept.

6/10 Okay

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room had mold growing on the walls. Dead bugs on the floor.
Stayed 1 night in Aug 2023
Response from Harbour Inn. on Aug 8, 2023
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Lauren

Stayed 1 night in Aug 2023
Response from HARBOUR INN on Aug 25, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel

8/10 Good

Nick

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Harbour Inn. on Aug 5, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

4/10 Poor

Hope

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Aug 2, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

4/10 Poor

DEBRA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Limited parking, roaches, no dining close
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Jul 30, 2023
THANK YOU

2/10 Terrible

LISA, San Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay here!! Dirty and horrible customer service. After waiting outside for someone to come to the property to check us in, my toddler and I went straight to shower while my husband unloaded the car. While in the shower we see a huge spider web with a spider egg. We then start looking around and the curtain is stained. We get out and begin to notice the entire room is awful! Broken, rusted and dirty. Even the blanket on the bed looked bad and had holes. I called the number (since no one is on site to help) and the owner told me too bad since I had used the shower. They didn’t offer to come clean, didn’t offer another room, just said if I didn’t like it I should leave but there would be no refund. Then they hung up on me!!! My family and I immediately left.
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Jul 30, 2023
THANK YOU

10/10 Excellent

Betzabet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is always so nice and welcoming, the rooms are clean
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Jul 26, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

10/10 Excellent

BETZABET, austin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist is always so welcoming, the rooms are always clean.
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Jul 26, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking is limited
Stayed 2 nights in Jul 2023
Response from Harbour Inn. on Jul 26, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.

4/10 Poor

Yvette B

Travelled with family
Disliked: Staff & service, property conditions & facilities
There is not an office to walk in and go to a reception desk. The Inn is very small with limited parking. The room was small and there was no counter at all in the bathroom to put your stuff on. Nowhere even to put a toothbrush. I left after the first night and changed hotels.
Stayed 4 nights in Jul 2023
Response from Harbour Inn. on Jul 24, 2023
Thank you for your review .

6/10 Okay

lori

Liked: Property conditions & facilities, room comfort
Small motel, clean rooms
Call hotel before you arrive in case the office is closed, as it was when we arrived at 3:30 pm. Had to wait in parking lot for over 5 mins.
Stayed 1 night in Jul 2023
Response from Harbour Inn. on Jul 24, 2023
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay ,and I’m looking forward to having you again as a guest In our hotel.