Property entrance
Check availability

Reviews of Imperial Hotel

4 out of 5
Imperial Hotel
76 South Mall Street, Cork, Cork

Reviews

9.0

Wonderful

Rating 10 - Excellent. 593 out of 1003 reviews" "
Rating 8 - Good. 285 out of 1003 reviews" "
Rating 6 - Okay. 82 out of 1003 reviews" "
Rating 4 - Poor. 29 out of 1003 reviews" "
Rating 2 - Terrible. 14 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

barbara, HANOVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. Very convenient to every venue. Breakfast is full with a entree and buffet. Large rooms and space to move around
Stayed 3 nights in May 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Kristy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location but parking a little far away. Beautiful hotel
Stayed 1 night in May 2024

10/10 Excellent

Ramneek, Centreville

Travelled with group
Liked: Cleanliness, property conditions & facilities
Great property and very convenient location.
Stayed 2 nights in May 2024

10/10 Excellent

Elizabeth, Moreno Valley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really nice, staff was wonderful and helpful. It's located within walking distance of shopping, dining, etc
Stayed 4 nights in Apr 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our plans changed so we had to make 2 separate 1-night reservations. We asked when checking in for the first night if we could pay for both nights but they couldn’t understand how to do that so we had to pay for the 2nd night when we checked out. Seemed odd they couldn’t accommodate us paying for both bookings at once. They did accommodate us staying on. The same room both nights.
Stayed 1 night in Apr 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

8/10 Good

Jennifer

Stayed 2 nights in Mar 2024

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Great location. Bathroom is outdated and air conditioning isn’t great.
Stayed 2 nights in Mar 2024

10/10 Excellent

robert

Travelled with partner
Liked: Amenities
Aideen on reception was so helpful and knowledgeable we really appreciated this as it was our first time in cork
Stayed 2 nights in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 19, 2024
Hi Robert.Many thanks for your kind feedback. Aideen is a highly valued member of The Imperial Family. We are delighted to see that you had a full rate experience in Cork and we hope to welcome you back again in the near future.Warm regards,Kellieanne

6/10 Okay

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, noisy at night. Strange experience at check in.. checked in and then went out. Came back and was able to access my room. Reception had put me in the wrong room and then removed my stuff whilst I was out. Had to then go to reception to discover all this. New room bigger than original, but all a bit odd and as a lone female traveller felt a bit uncomfortable as my return was at 10pm.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniil

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel. Always glad to see and experience charming and warm Irish hospitality! Nothing else to add.
Stayed 1 night in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 12, 2024
Hello, Daniil.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Sonja

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Beautiful property with an amazing bar and incredible service.
Stayed 2 nights in Mar 2024
Response from Kellieanne Field - Reservations Agent on Mar 12, 2024
Hello, Sonja.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Eugenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with lots of character and very friendly staff
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Mar 1, 2024
Hello, Eugenia.Thank you for sharing your kind feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 20, 2024
Hi Madeline.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Helen

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 20, 2024
Hi Helen.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Jy-Shyuan

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 20, 2024
Hi, Jy-Shyuan.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Good

SUSAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central hotel.
We stay here when on business in Cork. Hotel is lovely. Comfortable. Very central and good value generally. I’m not a fan of attic rooms as limited ceiling space. Our room although billed as a de luxe was dark with small window. No heating in the bathroom which was a little chilly in the mornings! Breakfast and dinner nicely cooked and presented. Limited gluten free options though which was a problem for us.
Stayed 2 nights in Feb 2024
Response from Irena Sakota - Guest Experience Manager on Feb 12, 2024
Dear Susan,Thank you for a genuine and constructive feedback on your recent stay in Imperial.I want to start by saying how much we appreciate to welcome you as a return guest. It is always such an honour to have such a loyal customer like yourself. We are very lucky to have such a beautiful and historic hotel in the heart of Cork and we appreciate you acknowledging it. The room you stayed in the last time, 334, is indeed at the end of the corridor and wall is lower on one part of it. I am sorry to hear if it was not up to your liking, but that is also a valuable information for so we can update your profile with your preference and make sure you have the perfect stay for the next time. Thank you for bringing it up.We have shared your breakfast feedback with our Head chef and we will do out best to use it to improve our service.We hope these things won't keep you off from joining us again and we will get a chance to see you sometimes soon.

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff were truly lovely. Friendly, polite, and very helpful. I immediately felt welcome and relaxed.
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Tara.Thank you for your kind feedback and 10/10 rate.We are delighted to see that you had an enjoyable stay with us in our hotel and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Good

Ms P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Centre Stay
Lovely city centre hotel, comfy and high quality. Great base for city trip.
Stayed 2 nights in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Ms P.Thank you for your rate and kind feedback.We are delighted to hear that you had a comfortable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Mew Favourite
Beautiful hotel. Some lovely added touches in the room. Soft calm decor. All staff helpful and friendly. Everyone greets you as they pass, open doors for you and so welcoming. Excellent dinner and breakfast. Had a steak in restaurant , nicest in a long time. Great stay. Will definitely return
Stayed 1 night in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 20, 2024
Hi Deirdre.Thank you for you kind feedback and 10 out of a 10 rate.We are delighted to hear that you enjoyed your stay with us and your time spent dining in our restaurant.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nice hotel, but poor service
Great location and a nice room. The experience doesn’t reflect the 4 star rating in 2 respects: 1) brown water ran from the bath faucet and, when I rang reception, the receptionist was nonchalant to say the least, and 2) service at breakfast was very unprofessional. I waited 10 minutes to order a cup of coffee, as the waitress was too busy discussing her college course with a colleague within my earshot. When l got to order coffee and it finally arrived, it had spilled into the saucer, and the waitress simply walked off. The restaurant needs better trained staff, and better supervision.
Stayed 2 nights in Feb 2024

8/10 Good

Anna

Travelled with partner
comfortable bed, traditional and historic hotel
Stayed 1 night in Feb 2024
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Anna.Thank you for your kind feedback.We are delighted to hear that you had a comfortable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip Cork
Lovely hotel in the heart of Cork, friendly helpful staff and a lovely breakfast.
Stayed 1 night in Jan 2024
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Gary.Thank you for your kind feedback.We are delighted to hear that you had a lovely stay with us and enjoyed the breakfast in Sketch.We hope to welcome you back to The Grande Dame of Cork in the near future.Warm regards,Kellieanne Field

10/10 Excellent

crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kellieanne Field - Reservations Agent on Feb 9, 2024
Hello, Crystal.Thank you for your 5 out of 5 rate.We are delighted to see that you had a 5-star stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Wayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, great welcome, great cocktails !
Well situation central, lovely hotel with a great atmosphere and great rooms.
Stayed 2 nights in Dec 2023
Response from Kellieanne Field - Reservations Agent on Dec 19, 2023
Hello, Wayne.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

8/10 Good

Gillian

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Dec 20, 2023
Hello, Gillian.Thank you for your kind 4 out of 5 rate.We hope you enjoyed your stay with us and look forward to welcoming you back again in the near future.Warm regards,Kellieanne

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We reserved a Premium Double Room with a Queen Bed that shows on both Expedia and the Imperial websites. We did not receive that room. We received a Classic Room. We did not get what we paid for. We would never have booked the room had we known it was the room we would receive. Did I mention that our thermostat was broken, and we had to call down every time we needed the temperature changed? Also, they do not have a light over the mirror in the bathroom. I will never recommend The Imperial and will think twice before using Expedia for future reservations.
Stayed 4 nights in Oct 2023

8/10 Good

Annette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. The front staff are incredibly helpful and aware of what one might need. The hotel is lovely and well maintained. Housekeeping staff were also great. It is difficult to judge the restaurant as we had only one meal, but on the basis of that meal we decided not to have breakfast there, especially since the cost was the highest we say in 4 weeks in Ireland. On the basis on this three days stay we would certainly stay there again.
Stayed 4 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Dec 20, 2023
Hello, Annette.Thank you for your kind feedback.We are thrilled to hear that enjoyed your stay with us. Hopefully you might get to try our lovely breakfast available in Sketch our main restaurant next time.We do look forward to welcoming you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

jeanene

Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 28, 2023
Hi Jeanene.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely love this hotel!
Stayed 3 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 19, 2023
Hi Michelle.Thank you for your kind feedback.I am delighted to hear that you love our hotel. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 11, 2023
Hi Linda.Thank you for your kind rate.We are delighted to see that you had a lovely stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An amazing stay! Great location for city activities, parking near by, and friendly staff.
Stayed 6 nights in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 10, 2023
Hi Nicholas.Thank you for your kind feedback.We are delighted to hear that you has an amazing stay with us. We do hope to welcome you back again to us in the near future.Warm regards,Kellieanne

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice room. The hotel is gorgeous with beautiful chandeliers. The bar was nice and we had a very good dinner in the restaurant.
Stayed 1 night in Oct 2023
Response from Kellieanne Field - Reservations Agent on Oct 5, 2023
Hello, David.Thank you for your kind feedback.I am delighted to hear that you had a lovely stay with us and enjoyed our dining outlets.We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

6/10 Okay

Tess

Travelled with group
Liked: Room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hi Karen.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the Imperial Hotel
The staff was very helpful. The concierge helped arrange day trips which was great. An older hotel with a lot of history, but did not feel old.
Stayed 4 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Lois.Thank you for your kind feedback. We are delighted to hear that you had an enjoyable stay with us.We do hope to welcome to back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Anonymous.Thank you for you 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
From the moment we checked in to the checkout, the facilities and service staff was outstanding.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Robert.Thank you for your lovely feedback.We are delighted to hear that you had an enjoyable stay with us. We do look forward to welcoming you again in the near future.Warm regards,Kellieanne Field

8/10 Good

Kimberly D

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Kimberly.Thank you for your kind rate.We are delighted to see that you had an enjoyable stay with us and we do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

EUGENE T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long over due
Taking a long overdue vacation . Very enjoyable but was a lot of rain due to some storms in Europe
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 3, 2023
Hello, Eugene.Thank you for your kind feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne Field

10/10 Excellent

rosetta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 27, 2023
Hi Rosetta.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay at our hotel.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel with lots of ambiance.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 27, 2023
Hi Antoinette.Thank you for your kind feedback and lovely compliment's.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 22, 2023
Hi Natalie.Many thanks for your 10 out of 10 rate.We are delighted to see that you had an enjoyable stay with us at The Imperial.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Bad AC, Hot rooms.
This hotel advertises having air conditioning and ours did not work. There was no solution to fixing this problem. Don't advertise AC if it doesn't work. During a hot summer trip this was very inconvenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel Wonderful staff… breakfasts could do with more variety but still nice… loved the location very central Amy in the spa was the best facial therapist ever! And so warm and friendly.
Stayed 5 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 22, 2023
Hello, Christine.Many thanks for your lovely feedback.We are delighted to hear that you had an enjoyable stay with us. We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for getting around, but parking was a pain, both for unloading luggage and for storing car. Staff was helpful. Air conditioning needs upgrade.
Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 12, 2023
Hello, John.Thank you for your feedback.We do have a loading bay right outside the entrance of the Imperial Hotel. Help can be provided with your luggage to be stored or delivered to your room for you while you park. Indeed the carpark is not onsite due to the structure of our over 200 years old building but we have a discounted rate with a private owned carpark which is a 3-minute drive from the hotel.We do hope to welcome you back to us again in the near future.Warm regards,Kellieanne

10/10 Excellent

Mark

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Of all my travels this was the best i have experienced. The lobby is beautiful. The room was spacious and comfortable. The staff was 1st class. I loved the area with all the dining options. The only draw back was the parking, about a 1/4 mile away with no valet option. Aimee was so nice. Appreciated her professionalism.
Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 13, 2023
Hello, Mark.Thank you for your kind feedback.We are delighted to hear that you had a very much enjoyable stay with us.As a 200 year old hotel, indeed we do not have parking on site but the 2 modern, secure car parks where we have negotiated special rates for our guests are just 500 metres away.We do look forward to welcoming you back again in the near future.Warm regards,Kellieanne

10/10 Excellent

Neasa

Stayed 1 night in Sep 2023
Response from Kellieanne Field - Reservations Agent on Sep 13, 2023
Hello, Neasa.Thank you for your 10 out of a 10 rate.We are delighted to see that you had an enjoyable stay at our hotel.We do hope to welcome you back again in the near future.Warm regards,Kellieanne

8/10 Good

Lai-Shang

Stayed 2 nights in Sep 2023
Response from Kellieanne Field - Reservations Agent on Oct 12, 2023
Hello, Lai-Shang.Thank you for your rate.We hope that you had a comfortable stay with us and do hope to welcome you back again in the near future.Warm regardsKellieanne