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Reviews of Comfort Inn & Suites Columbus North

2.5 out of 5
Comfort Inn & Suites Columbus North
129 Brickerton St, Columbus, MS

Reviews

7.2

Good

Rating 10 - Excellent. 225 out of 677 reviews" "
Rating 8 - Good. 175 out of 677 reviews" "
Rating 6 - Okay. 104 out of 677 reviews" "
Rating 4 - Poor. 96 out of 677 reviews" "
Rating 2 - Terrible. 77 out of 677 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Barbara, Louisville

Business traveller, Travelled with group
Disliked: Amenities
Asked for room with accessible bathroom. Did not get it. Guess they only have one & it wasn't clean. Staff was rude. Answered questions with a very sullen attitude.
Stayed 1 night in Apr 2024
Response from Hotel Manager. on Apr 17, 2024
Dear Guest,Thank you for your stay. I’m sorry that we couldn’t provide the quality of experience that you desired. We’re always working, however, to make the experience here better. We take real pride in providing a great guest experience. I hope you will give us another try in the future.Sincerely,Hotel Manager.

10/10 Excellent

Kammy

Very nice , very clean
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 16, 2024
Dear Guest,Thank you for the great review. We are thrilled to hear that you found our establishment to be very nice and very clean. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you’re in the area.Sincerely,Hotel Manager.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 11, 2024
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating.It is really encouraging.We feel proud when we get such ratings and motivate us to serve better.Look forward to welcoming you again.Sincerely, Hotel Manager

6/10 Okay

Penny

Stayed 1 night in Feb 2024
Response from Hotel Manager. on Mar 25, 2024
Dear Guest,Thank you for the review. It's nice to see that you had an overall good experience. But, we regret any inconvenience. We have taken note of these comments to make sure we do better than ever for future guests. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will consider staying.Sincerely,Hotel Manager.

10/10 Excellent

Jemeka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience staff was quick an fast I had no problems
Stayed 1 night in Mar 2024
Response from Hotel Manager. on Mar 4, 2024
Dear Guest,Thank you for the positive review. I am so happy that you liked the staff service and had a good experience. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. We look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 Good

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated hotel. Nice updated rooms. Ample hot breakfast. Pleasant staff.
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 19, 2024
Dear Janet,Thank you for the comments. We're so appreciative of you and glad that you found a nice staff service, comfortable rooms and enjoyed the breakfast. Our goal and aim is to make your next visit with us overwhelmingly positive. We look forward to having you with us again soon.Sincerely,Hotel Manager.

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated rooms, front desk very helpful and friendly
Stayed 1 night in Feb 2024
Response from Hotel Manager. on Feb 19, 2024
Dear Andrea,Thank you for the review. It is absolutely fascinating to know that you found friendly & helpful staff service, a nice room, and had a good stay. We're evolving over time and can be sure that your next stay will be nice. I hope that you will choose to stay again.Sincerely,Hotel Manager.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Manager on Feb 14, 2024
Dear Cindy,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager

8/10 Good

Evangeline

Liked: Staff & service
Stayed 3 nights in Jan 2024
Response from Hotel Manager on Feb 1, 2024
Dear Evangeline,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on Jan 30, 2024
Dear Rachael,It is greatly appreciated that you gave it a 5-star rating and shared such positive feedback. We are inspired to work even harder to deliver the best services and succeed in all we do because of your gratitude. Our aim is to provide excellent hospitality, something we are very proud of. It will be a pleasure to serve you once more.Sincerely, Hotel Manager

10/10 Excellent

Stacie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Hotel Manager. on Jan 16, 2024
Dear Stacie,Thank you for the review. We are delighted to hear that you had a wonderful experience with us. We genuinely take pride in our hotel and strive to meet the diverse needs of all our guests. We look forward to seeing you again soon.Sincerely,Hotel Manager.

4/10 Poor

Karl

Stayed 3 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Karl, Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

4/10 Poor

James

Stayed 3 nights in Jan 2024
Response from Hotel Manager on Jan 26, 2024
Dear James,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Hotel Manager on Jan 9, 2024
Dear Tyrone,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Good

marquisha

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Hotel Manager. on Dec 29, 2023
Dear Marquisha,Thank you for the feedback. We are glad that you had a great experience with us. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Hotel Manager. on Jan 31, 2024
Dear John,Thank you for your feedback. I’m very glad that our hotel impressed you in so many ways. We take real pride in this hotel and in serving guests like you, and we look forward to having you with us again soon. Sincerely,Hotel Manager.

8/10 Good

LeiLani

Travelled with family
Liked: Cleanliness, staff & service, room comfort
We stayed during renovations, but the overall study was still pretty decent. The new look is looking good
Stayed 2 nights in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear LeiLani,Thank you for your feedback. We appreciate your understanding during our renovations and are glad to hear that the overall stay was still decent. We're excited about the improvements and are pleased that you find the new look appealing. We look forward to providing an even better experience once all renovations are complete. Thank you for choosing us.Sincerely, Hotel Manager

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Okay.. try after construction completes.
The front desk lady was very nice. The hotel itself was a bit dark and gloomy but thats due to construction because of the construction everything felt a bit dirty.
Stayed 1 night in Dec 2023
Response from Hotel Manager on Dec 10, 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your understanding regarding the ongoing construction and apologize for any inconvenience it may have caused. We're glad to hear that our front desk staff left a positive impression. Your comments are valuable, and we will work diligently to address the cleanliness concerns as the construction progresses. We look forward to providing an improved experience once the renovations are complete.Sincerely, Hotel Manager

10/10 Excellent

Curtis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 15, 2023
Dear Curtis,It is delightful to see 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Sheryll

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant surprise
Yes the hotel was in the middle of construction but the remodeled room was clean and nice. The receptionist was pleasant on check in and called housekeeping to make sure my room was ready. The breakfast was fresh and for the first time during traveling i could drink the coffee. Liquid creamer was nice. Yes hallway carpet was dirty but as long as they are remodeling i understand not replacing until construction is done. There are some last minute punch list to be done in the rooms but overall one of the better places I have stayed
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 8, 2023
Dear Sheryll,Thank you for your perfect 10/10 rating and your understanding of the ongoing construction. We're pleased to hear that you had a pleasant surprise with the clean and nice remodeled room. It's great to know that the receptionist was pleasant and that the breakfast was fresh and enjoyable. We appreciate your understanding of the ongoing improvements, and we'll work on addressing any punch list items. We look forward to hosting you again and thank you for choosing us.Sincerely, Hotel Manager

2/10 Terrible

Anganita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 28, 2023
Dear Anganita,I'm sorry to see that your stay didn't meet your expectations, resulting in a 2 out of 10 rating. If you have any specific feedback or concerns you'd like to share about your stay, please feel free to provide more details. Your feedback is valuable and can help us improve our services and facilities for future guests. We appreciate your input.Sincerely, Hotel Manager

4/10 Poor

Robert

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
No room service in a four night stay. Needed towels, toiletries replenished and trashed cans dumped.
Stayed 4 nights in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear Robert,We apologize for the lack of room service during your four-night stay. This is not up to our usual standards, and we appreciate your feedback. We will address this issue to ensure that essential services like towel replenishment and trash removal are provided promptly in the future. Thank you for bringing this to our attention, and we hope to better serve you in the future.Sincerely, Hotel Manager

10/10 Excellent

Denise

Liked: Staff & service
This property is under construction. The rooms are pretty, all new, but the hallway carpet was old and nasty. And the worst part was the pool was closed and we didn't know until we got there. This time next year it will be great! After they finish the remodeling
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 23, 2023
Dear Denise,Thank you for your feedback on your recent stay. We appreciate your understanding about the ongoing construction and the inconveniences it may have caused. We are committed to making necessary improvements to provide a better experience for our guests once the remodeling is completed. We look forward to welcoming you back in the future so you can enjoy our updated and improved facilities. Your patience is greatly appreciated.Sincerely, Hotel Manager

6/10 Okay

Willie

Disliked: Staff & service, property conditions & facilities
Hallways and elevator not cleaned
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 17, 2023
Dear Guest,Thank you for your stay. We are sorry to hear about the cleanliness issues in the hallways and elevators. Our housing staff is doing their absolute best to ensure nothing like this happens again. We hope you will give us a second chance to make it right. We look forward to seeing you on your next visit.Sincerely,Hotel Manager

8/10 Good

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Hotel Manager on Oct 16, 2023
Dear Olivia,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

10/10 Excellent

Valerie, Columbus

Stayed 1 night in Oct 2023
Response from Hotel Manager on Oct 24, 2023
Dear Valerie ,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager

6/10 Okay

Sandra

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The room had been remodeled with the carpet replaced with flooring, bed was comfortable, air conditioner worked well, enough towels provided & available upon request, lobby and front desk clean, staff welcoming, friendly, & accommodating. Breakfast was great and lots of variety. Laundry services in the Hotel easy to use and pay for. I know the Hotel is under construction and remodeling, but the remainder of the Hotel was dirty with every old carpeting - it was disgusting to walk on - very sticky and worn. I cleaned & disinfected my shoes every time I walked on the common carpets. Outside was unkept with little curb appeal. Parking was very limited because of contract construction companies staying at the Hotel. Large trucks and vans took up most of the parking for other patrons of the Hotel. My room was very musty smelling. I had to empty the dehumidifier every day. I also purchased at my own expense solid room and wall socket air fresheners. Also vent air fresheners in the air conditioner. The worst thing was I found a roach in my room in the corner of the entrance door and the closet on the last day of my stay. Thank goodness because I would have left and demanded a refund of my pre-paid hotel stay.
Stayed 9 nights in Sep 2023
Response from Hotel manager on Sep 29, 2023
Dear Guest, Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

8/10 Good

Tyrone

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2023
Response from Hotel Manager on Sep 2, 2023
Dear Vickie,We're delighted to hear that you found our rooms clean and the beds comfortable during your stay. It's fantastic to know that you plan to stay with us again if you return to Charleston. Your satisfaction is important to us, and we'll look forward to providing you with another comfortable and enjoyable experience in the future. Thank you for sharing your positive feedback!Sincerely,Hotel Manager

2/10 Terrible

John L

Business traveller
Disliked: Staff & service
I arrived at 1pm and asked since it was Monday if I could check in and was told absolutely not and the woman was really rude, I asked if they were really busy Sunday night and she again said I do not assign any rooms until after 3pm. I have been traveling for over 40 years and you will not get my business again.
Stayed 1 night in Aug 2023
Response from Hotel manager on Aug 30, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

6/10 Okay

LJ Jones

Disliked: Staff & service, property conditions & facilities
I had a problem at checkin that took an hour to get fixed. That's not good.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 28, 2023
Dear Guest,Thanks for choosing our hotel. I’m pleased that you had a generally good experience with us, but I’m very concerned that we didn’t live up to your standards or expectations. We have forwarded this issue to the management team. Trust us with your stay in the future for excellence beyond measure. Please stay with us again.SincerelyHotel Manager

4/10 Poor

ALICIA A

Travelled with family
The woman at the desk was super helpful. The sheets were filthy in the first room so she moved me to another. There was no toilet paper in the other room (she brought some to me), no toilet paper holders have even been put in yet in the bathroom due to the remodeling going on, there was no hair dryer and it was extremely hard to lock the door. I could use the latch, but it was hard to get the lock to stay. I know they are remodeling, but except for her helpfulness a lot could have been improved.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 14, 2023
Dear ALICIA A,Thank you for sharing your feedback about your recent stay. We're pleased to hear that the woman at the desk was super helpful and addressed your concerns promptly. However, we apologize for the inconveniences you encountered due to ongoing renovations, such as the lack of toilet paper holders, missing amenities, and difficulties with the door lock. Your comments are important to us, and we'll work to improve these aspects of the guest experience. We appreciate your understanding and hope to provide a more comfortable stay during your next visit.Sincerely,Hotel Manager

4/10 Poor

Karla

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not know property was under FULL renovations until we pulled in. Given the option to cancel however we had a funeral in hours, so we had to get ready and could not scour for another hotel. Pool and Gym were closed which as well we were not notified of during check-in. Our bed was comfortable however the room we stayed in had no curtains so we got the full morning sun waking us up much earlier than we would have liked. Very gross dirty flooring in all hallways. Seemed to have very limited staff so breakfast was not refilled in a timely manner. Definitely would not recommend until renovations are over.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 8, 2023
Dear Karla,We're sorry to hear about your disappointing experience during your recent stay. We apologize for any inconvenience caused by the ongoing renovations and the lack of notification regarding the closure of certain amenities. Your feedback about the curtains, flooring, and breakfast service has been duly noted. We understand your frustration, and we'll strive to address these issues promptly. Once our renovations are complete, we hope to provide you with a much improved and satisfying experience. Thank you for taking the time to share your feedback.Sincerely, Hotel Manager

10/10 Excellent

April

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every stay has been great. Quite staff is friendly and makes sure you are satisfied. Rooms are clean and have everything you need. Hotel is under construction and the place is still amazing. I have stayed 2 times and have no complaints.
Stayed 2 nights in Aug 2023
Response from Hotel Manager on Aug 5, 2023
Dear April,Thank you for your continued support and positive feedback! We're thrilled to hear that every stay has been great for you. We appreciate your kind words about our friendly staff, clean rooms, and the amenities provided. It's wonderful that even during our construction period, you found the place amazing. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Patrice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s pleasurable
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 4, 2023
Dear Patrice,We're delighted to hear that you had a pleasurable experience during your stay with us! Your satisfaction is our top priority, and we look forward to providing you with more wonderful stays in the future. Thank you for your positive feedback.Sincerely,Hotel Manager

10/10 Excellent

Lekeithia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Lekeithia,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

6/10 Okay

MaShelleous

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was being remodeled, and had I known I wouldn’t have made a reservation. The carpet needs replacing, and the smell of mold & mildew on the 3rd floor caused me and my 5 year old’s asthma to flare up.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 20, 2023
Dear MaShelleous,We are sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. we are disappointed that we could not satisfy you.Sincerely,Hotel Manager.

10/10 Excellent

Annie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This spot is a great value and breakfast is wonderful.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 17, 2023
Dear Annie,Thank you for your fantastic review feedback! We're thrilled to hear that you found our spot to be a great value and enjoyed our wonderful breakfast. Providing our guests with excellent value for their money is important to us, and we're delighted that you recognized the value of your experience with us. We appreciate your feedback and recommendation. It was a pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Manager

2/10 Terrible

Peter

Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 17, 2023
Dear Peter, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Poor

Anna

Liked: Cleanliness
Disliked: Staff & service, room comfort
Poor customer service
The 2 lady’s at the check in counter were extremely rude. They were very disrespectful. They were not polite at all when helping and were doing things that I have never experienced checking in with a reservation with hotels.com. They made assumptions about my trip that was none of their business and made snarky comments under their breath behind the counter. Then on the phone with my wife they were also very rude. We had booked this room days in advance and had already paid for it. They are doing everything in their power too. It let us have this room. Plus when we got to the room the a/c was off and the room was very hot.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 11, 2023
Dear Anna,Thanks for your comments. We are sorry for the staff's behavior. The staff received additional training in the courteous manner in which our valued guests are to be treated. We are disappointed that we could not completely satisfy you, and we hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While there was construction debris in the area the lobby and guest areas were clean. Room was very nice. Clean and comfortable.
Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 4, 2023
Dear Brenda,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness room of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and I'm pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

10/10 Excellent

Tyrone

Stayed 2 nights in Jun 2023
Response from Hotel Manager. on Jul 21, 2023
Dear Tyrone,Thanks for your feedback. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely,Hotel Manager.

8/10 Good

Angela

Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Angela,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

6/10 Okay

Rosean

The hotel is under construction and they are renovating the hotel. The front desk service was unprofessional. He was not friendly and was frustrated with a personal issue on the phone.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 24, 2023
Dear Rosean,We regret the unpleasant experience you had during your stay with us. This is not the kind of experience we want to provide to our guests. We take feedback from our guests very seriously. we have noted the issues highlighted by you and will get them resolved by the concerned team. Hope you will give us yet another opportunity to serve you better. Sincerely,Hotel Manager.

8/10 Good

Rosean

Liked: Staff & service, room comfort
It was nice. The hotel was under renovation and was dusty and junky. It was expected since it was being renovated.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Rosean,Thank you for the comments. I am pleased that you found a nice experience with us. We make decisions every day that lead us closer and closer to being the best hotel in the area. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will reconsider staying with us again.Sincerely,Hotel Manager.

6/10 Okay

steven

Stayed 2 nights in Jun 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Steven,Thank you for the review. It's great to see that you had an overall good experience. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

6/10 Okay

Christian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Christian,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the three stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Swimsuit not required.
Pool has been closed for 2 years or more. Still listed on their amenities. They were undergoing renovations, which have been needed for a while. But a bit too little, too late. A car was newly broken into at the front of the building, (and it had been raining and probably soaked the drivers side) but when I asked about security, they didn’t seem to be very concerned. Staff could be a slight bit more cheerful. They weren’t mean, just not very inviting.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Kelly,We are sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we’ll do better for you next time. Nothing means more to us than providing a pleasant guest experience.Sincerely,Hotel Manager.

4/10 Poor

Connie

Disliked: Cleanliness, property conditions & facilities
Disappointed
The hotel is going through extensive renovations and there was a lot not available. The check in process was extremely slow. Did not stay for the whole reservation and will not be going to the next one. Since it’s non refundable I will just lose the money.
Stayed 4 nights in May 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Connie,We are sorry to hear that you experienced such an unusual circumstance and inconvenience. Your comment is very much serious and such an incident has never been reported before. However, your observation is disturbing and we will investigate to find the real reasons. We will ensure that this does not happen ever in the future. Shall appreciate your understanding.Sincerely,Hotel Manager.

8/10 Good

Britton

Liked: Staff & service, property conditions & facilities
.
Stayed 1 night in May 2023
Response from Hotel Manager. on Jun 23, 2023
Dear Britton, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager

8/10 Good

David, Harrisville

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Hotel Manager. on Jun 23, 2023
Dear David,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.