Ratings based on 127 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from Akron, oh

Nice, clean, comfy hotel right cross from Polaris

Posted 14-Jul-2014
Nice full kitchen and studio-like hotel room. Quiet, safe and nice yard with a gazebo in the back
3 out of 5
Recommended
for Business Travellers
by A verified traveller

One night stay.

Posted 12-May-2014
Pros: Location.
Location: Close to mall, eateries and highway.
Hotel staff were very friendly. Rooms were not ready, needed to be clean so had to wait thirty minutes after check-in time to check-in.
3 out of 5
Recommended
for Everyone
by lesley from marietta ohio

Ok

Posted 16-Apr-2014
Very friendly staff. Room was clean. Good location close to shopping. Carpet was somewhat worn and chair in room also worn. Decent for a quick stay. No extra bells and whistles
Comment from Hotel Management
17-Apr-2014 by Mica, Hotel Management
Lesley, Thank you for being a valued guest at the Candlewood Suites Polaris. We appreciate you taking the time to leave a review of our property. We are currently in the process of pre-renovation steps. Our new bedding should be in rooms in the next two weeks, new recliners are on the way and new bathroom mirrors shortly following. We hope that you will stop back in the upcoming months and see the changes that are being made. Best Regards, Mica Breese General Manager
4 out of 5
Recommended
for Everyone
by GLORIA from COLUMBUS,OHIO

CLOSE TO EYE DR

Posted 14-Apr-2014
Pros: LOCATION
Cons: HAVE ICE AVAILABLE UNTIL MACHINE MAKES ICE
Location: POLARIS MALL
WAS A VERY PLEASANT STAY ROOM WAS CLEAN. THE ONLY THING THAT COULD BE IMPROVED IS WE WANTED ICE AND WE HAD TO TURN ON ICE MAKER BUT IT DOES NOT MAKE IT FAST ENOUGH.
Comment from Hotel Management
17-Apr-2014 by Mica, Hotel Management
Dear Gloria, Thank you for staying with us and leaving a review on our property! We have been brainstorming the solution to the need for immediate ice. We will work with IHG and find a solution that meets our brand standards and our guest needs. Thank you for giving your feedback, as it will make us a better hotel. Best Regards, Mica Breese General Manager
3 out of 5
by Mart from Ohio

There Are Better

Posted 13-Apr-2014
Pros: The bathroom was clean, beds comfortable.
Cons: smell of the hall and room
Location: lot of places to eat and shop
The room had a strange odor. The chair back was stained and the cushion did not match. It would be nice if they had a complementary breakfast. We have stayed in better hotels for the same price.
Comment from Hotel Management
12-May-2014 by Mica, Hotel Management
Dear Mart, Thank you for taking the time to leave a review of our property and for being our guest. We regret your stay did not live up to your expectations, as we try to always surpass our guests' needs. We are in the process of replacing all the recliners in the building and are about half way through with the project. We hope you will give us another try and see the improvements that are being done at our hotel. Best Regards, Mica Breese General Manager
1 out of 5
Recommended
by A verified traveller

pet haven

Posted 25-Mar-2014 on Hotels.com
If you are allergic to cats don't stay here. Room had claw marks on the arms of the chair. Rips in carpet from a puma, or equivalent size cat. The bathroom sink counter had burn marks from cigarettes or a roach that was left burning. The hotel is undergoing painting in the hallway which kind of helped hide the smell of urine by the elevator. Needless to say I will never stay here or any other Candlewood suites.
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Thank you for reviewing our property. We regret this is the experience you had. We have had all our public space carpet (and any rooms in question) treated for smells and will be looking into the burn mark and chair you referenced.
5 out of 5
Recommended
by A verified traveller

convenient to good restaurants

Posted 14-Mar-2014 on Hotels.com
Excellent
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Overnight Stay Before Destination
by JZ from Olean,ny

Ok but market price high

Posted 17-Feb-2014 on Hotels.com
Ok, someone vomited in room prior and was not cleaned up
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Although I can assure you that the housekeeping issue you experienced is isolated, I thank you for bringing it to my attention. We strive to provide clean, comfortable, and well-maintained accommodations with exceptional service and take all guest comments very seriously. I am concerned about the housekeeping issue you experienced and have talked with our executive housekeeper about this incident.
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Although I can assure you that the housekeeping issue you experienced is isolated, I thank you for bringing it to my attention. We strive to provide clean, comfortable, and well-maintained accommodations with exceptional service and take all guest comments very seriously. I am concerned about the housekeeping issue you experienced and have discussed the incident with our executive housekeeper.
4 out of 5
Recommended
for Business Travellers
by A verified traveller

Posted 5-Feb-2014 on Hotels.com
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Thank you for your review!
5 out of 5
Recommended
for Couples
by Ashley from Cleveland, OH

overall stay-Queen Studio

Posted 21-Jan-2014 on Hotels.com
The room was amazing! everything you could possibly need. Bed was a little stiffer compared to others but that was the only issue. Offer a lot of movie channels and a very nice kitchen area plus bathroom.
Comment from Hotel Management
21-Jun-2014 by Mica, Hotel Management
Ashley, Thank you for your 5 star review! We are so happy when our guests are happy!! We hope to see you again soon! Best Regards, Mica Breese General Manager