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Reviews of Candlewood Suites Columbus - Grove City, an IHG Hotel

2.5 out of 5
Candlewood Suites Columbus - Grove City, an IHG Hotel
3996 Jackpot Rd, Grove City, OH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 191 out of 278 reviews" "
Rating 8 - Good. 55 out of 278 reviews" "
Rating 6 - Okay. 15 out of 278 reviews" "
Rating 4 - Poor. 8 out of 278 reviews" "
Rating 2 - Terrible. 9 out of 278 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in May 2024

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service
Overall the property and rooms were nice, a lot of food options close by. Only dislike was the cardio machines in the workout room did not function properly when we tried to use them but overall a nice workout area.
Stayed 4 nights in Feb 2024

8/10 Good

Sharon

Stayed 4 nights in Jan 2024

2/10 Terrible

Tonya

Would have stayed lady on the phone no name told me they accepted cash. When I drive there ready to pay for room was told they did not accept cash. Had to find another hotel. Very disappointing
Stayed 1 night in Jan 2024
Response from Candlewood Suites on Feb 5, 2024
I am sorry for the confusion. You had to hae been speaking to someone at a central reservation that did not have the correct information. I have been in touch with them. No one directly at the hotel would have ever said we accept cash.

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Budget friendly but could use some work
Sometimes no hot water in the morning or at night. Roach was waiting outside our door. Insect on pillow when we got there. House keepers only come every 7 days so basically if you’re there for less than that you won’t see a house keeper and no they won’t even take the trash outside your door. Staff was friendly though. Free laundry and gym. Price was good for the stay but could fix some the above would be great.
Stayed 5 nights in Jan 2024
Response from Candlewood Suites on Feb 5, 2024
Thank you for your feedback. All feedback is a good teaching tool for staff. I apologize for the issues you had during your stay. Candlewood Suites is a extended stay product, so yes we only clean every 7 days. Extra supplies and linen though, is always available at the Front Desk

10/10 Excellent

Justin

Stayed 2 nights in Dec 2023
Response from Candlewood Suites on Feb 5, 2024
Thank you for taking the time to turn in a review. We appreciate it and are happy you enjoyed your stay.

10/10 Excellent

Alexa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management on Jan 8, 2024
Thank you so much for taking the time to review your stay with us. We appreciate the feedback and are so happy you enjoyed your stay. Please come see us again if your travels bring you in the area.

10/10 Excellent

Aeriyelle

Stayed 1 night in Nov 2023
Response from Management on Jan 8, 2024
Thank you so much for taking the time to review your stay with us. We appreciate the feedback and are so happy you enjoyed your stay. Please come see us again if your travels bring you in the area.

6/10 Okay

Cameron

Travelled with family
Stayed 1 night in Oct 2023

6/10 Okay

Dana

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waited 10 minutes at desk. Guy walks up says name and never said another word until he said "elevator is that way. Shoved a paper at me and never said anything so I filled it out. The hotel was very quiet and it was clean.
Stayed 1 night in Oct 2023

10/10 Excellent

David A

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Marylou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Jason

Stayed 1 night in Sep 2023

6/10 Okay

Christine

Business traveller
Liked: Room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

6/10 Okay

Tim

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The front desk attendant at check in was very polite and welcoming. The room was clean and the bed was very comfortable. I was on the 4th floor so it was quiet. Not sure if it was because I was on the 4th floor towards the end but had cold showers every morning for the first 3. The front desk attended said to let the hot water run for 15 min in the morning before getting in the shower. That helped but wound up turning on the shower, the bathroom faucet and the kitchen faucet and got hot water after about 10-15 minutes. Stayed 11 nights. Was told when I checked in that seeing that I was staying so long housekeeping would not come until the 7th day but if I needed fresh linens to go to the front desk. Was there 11 nights never received housekeeping services. Being there 11 nights it was nice ti be able to cook dinner every night and not have to eat out every meal. I would stay there again but it wouldn’t take much effort on there part to make the experience better.
Stayed 12 nights in Aug 2023

4/10 Poor

Valerie

Stayed 1 night in Aug 2023

8/10 Good

Jeff

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Jesse

Stayed 1 night in Jun 2023
Response from Candlewood on Jun 28, 2023
Good afternoon, I am so sorry that you did not enjoy your most recent stay with us. With the information provided, i do not have much to work with to see how we could have improved with our service. Please feel free to reach out to hotel so we can do better next time

6/10 Okay

John

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
When I checked in there was nobody that could speak English at the desk. I waited at least 5 minutes before someone came in that could handle getting me checked in. Also there apparently rooms are not made up every day (they said weekly)_ I either missed this notice when making my reservation or Expedia did not show this in the listing. Had I undersatood this I would have made another choice.
Stayed 2 nights in Jun 2023
Response from CMgmt on Jun 24, 2023
Hello John. I sincerely apologize about the confusion on how often we clean our rooms. We are an extended stay property, so typically have people staying for long periods of time. We clean rooms once a week. In the future, i would just check with the desk on how often they clean stayovers. Some hotels still do not clean stayovers everyday. I do thank you for staying with us.

10/10 Excellent

Weston

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Parking spaces are wide but not enough. During my stay I was moved rooms. AC was not working, spoke to clerk and manager but it was never fixed
Stayed 14 nights in Jun 2023
Response from Management on Jun 22, 2023
Thank you for taking the time to leave your feedback concerning your most recent stay. I sincerely apologize for the issues you had with your AC. I am looking into the matter to see why it was not resolved. As for the parking spaces, that is just how the hotel was built. I am sorry if you had trouble with parking. I will share your feedback to the proper people.

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We showed up with a confirmed stay and they told us we had no room We will never stay at one of your hotels again!
Stayed 1 night in May 2023
Response from Candlewood Suites on Jun 11, 2023
Dear Michael,I personally reached out to Expedia about us not having the room available for you. They assured me that they would contact you and make other arrangements for you. That particular weekend, we had maintenance issues with rooms, and had to relocate our arrivals. I am not sure why they did not contact you ahead of time. I am deeply sorry you showed up knowing nothing about this.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Candlewood Suites on Jun 11, 2023
Thank you for taking the time to rate your stay with us. I am happy to hear you enjoyed your stay. We hope you stay with us again, if you are ever back in the area.

4/10 Poor

Lucile, Worthington

Travelled with group
Disliked: Staff & service
I got a call just before arriving, letting me know they didn't have a room like I booked and offering me a queen single bed room with a pull out couch. We called a competitor and stayed there. I would have liked a more helpful option from this hotel (couldn't they have helped us find a room elsewhere? What about you, Expedia? Couldn't you have helped?
Stayed 1 night in Feb 2023

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was GREAT !!
Stayed 1 night in Jan 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Everything pleasing except toilet tank valve sticking open
Stayed 1 night in Nov 2022
Response from Monica Harris on Dec 22, 2022
Thank you for taking the time to connect with us. I have taken use concerns to our Maintenance Team and this issue has been addressed. We hope you will contuine to truse us in the future.

10/10 Excellent

Tish

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Monica Harris on Oct 24, 2022
Thank you for sharing your experience with us.

6/10 Okay

Kevin

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Flap on toilet keep staying open. Fan in bathroom was not working. Outlet outside door was sticking out a half inch away from wall on a corner.
Stayed 3 nights in Aug 2022
Response from Candlewood Suites Team on Sep 3, 2022
Thank you for taking the time to share your experience with us. We have shared your concerns with our Maintenance Team.

10/10 Excellent

Renee

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive
I couldn't find anything wrong! Immediately walking in it smelled so fresh and clean. Staff was friendly and helpful. Zero: bugs, dust, hairs, weird smells, noise. The water pressure was strong.
Stayed 3 nights in Jun 2022

2/10 Terrible

Corey

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
There was no parking so I had to go and find open parking in the surrounding hotel. When I went to go to bed I pulled back the sheets and there was a bug crawling around and half the bed was covered in black droppings , I looked in the pillows and there were dead bugs and the same black droppings. I called the front desk and because it was so late house keeping available so he came and brought me new sheets. I had to ask him to help me out then in because I was so exhausted and I had a state board exam the next morning so I could barley help put the covers on. If it wasn’t so late I would of switched rooms but at that time it was 130 am and I had to leave at super early the next morning.
Stayed 1 night in Jun 2022

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
East location to dining options and highway. Quiet…comfortable.
Stayed 2 nights in May 2022

8/10 Good

Renita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Eleanor

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice suites but no amenities with the hotel. More appropriate for short stay apartments than one night hotel staff. Staff checked us in under the wrong name and was not courteous about the error. No breakfast or pool, many other nice hotel options nearby.
Stayed 1 night in Apr 2022

10/10 Excellent

Heather

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. The studio suite was spacious, modern and had everything you needed.
Stayed 1 night in Apr 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick, comfortable and convenient
Quick checkin, friendly. Clean and neat great restaurants. Especially important because there was no breakfast available.
Stayed 2 nights in Apr 2022

8/10 Good

David

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk guy sleeping
Stayed 1 night in Apr 2022

10/10 Excellent

Bethany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice establishment. Rooms were very nice and staff was friendly
Stayed 3 nights in Mar 2022

10/10 Excellent

Kim, findlay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

2/10 Terrible

Bruce

Business traveller
Horrible place
Horrible. They gave our room away. Booked over 8 hours in advance even when i had a confirmation number. Outrageous. The place looked like a dump. I would never stay there. If you book that hotel, be advised you might not really be booking anything because they do not care about confirmations
Stayed 2 nights in Feb 2022

8/10 Good

Lucile, Worthington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the spacious room, had popcorn and cocoa I bought and heated in the microwave. No hassle check-in check-out.
Stayed 1 night in Feb 2022

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice amenities in room
Stayed 2 nights in Jan 2022

10/10 Excellent

Brittani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like that it was in a quiet but convenient area. A lot of amenities close by. Not far from the airport or anything. The room was spacious and clean. Staff was super nice and offered free DVDs to watch in the room check in and check out was smooth
Stayed 3 nights in Jan 2022
Response from General Manager on Jan 31, 2022
Thank you for the 5/5

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent. Clean, comfortable. Really nice!
Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
Thank you for the 10/10

10/10 Excellent

Aris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
We are happy to hear your stay was great!

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay
Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
Thank you for the 5/5!

6/10 Okay

Hung

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very noisy from the highway.
Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
I am sorry to hear your Suite was noisy. If there is every a time you are not completely happy with your Suite. Please let any team member know. "We've got your back" and will make it right

10/10 Excellent

Ann

Stayed 1 night in Dec 2021

10/10 Excellent

mark

Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
Thank you for the 10/10!

10/10 Excellent

Steven and Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from General Manager on Jan 31, 2022
Thank you for the 10/10