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Reviews of American inn

2.5 out of 5
American inn
2310 Hickory Street, Colorado City, TX

Reviews

6.0
Rating 10 - Excellent. 5 out of 21 reviews" "
Rating 8 - Good. 3 out of 21 reviews" "
Rating 6 - Okay. 5 out of 21 reviews" "
Rating 4 - Poor. 2 out of 21 reviews" "
Rating 2 - Terrible. 6 out of 21 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

10/10

Amenities

5.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Fred

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service very nice management
Stayed 1 night in May 2022

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Not in good shape. Plugs were not accessible. Even on my 5 night stay they were in my room daily to clean. Made me uncomfortable to leave my belongings.
Stayed 5 nights in Apr 2020

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very ran down and in need of updating. Shower had no pressure whatsoever and instead of giving me another room the manager gave me a key to use the room next door to shower so that was a bit inconvienent. Not impressed and won’t be staying there again.
Stayed 2 nights in Mar 2019
Response from CZ on Apr 25, 2019
Sorry for inconvenience, we will definitely improve our property. Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from CZ on Apr 25, 2019
Thanks A lot!!!

4/10 Poor

Andrew

Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible sevice
Desk said open but no one was at night window what was outside wind blowing and cold. I kept pressing buzzer finally got back in car called hotels and got operater she called hotel and manager said she was standing in front I told operator no one was there. The manager came out of back room. She said I did not press buzzer. I am hard of hearing and I could hear it.
Stayed 1 night in Dec 2018

6/10 Okay

Michael

Disliked: Staff & service
Trouble with key last 2 times stayed there. Quite
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2018

2/10 Terrible

Insung

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible Hotel
charged extra Credit Card Fee 3%. In the morning, the hotel owner or house keeper opened my room's door without Knock or Notice also He did not say "Sorry"
Stayed 1 night in Sep 2018
Response from Cz on Sep 19, 2018
3% charge at everywhere, we thought n see, your vehicle not in parking lot,so we open door n as soon as see some one still in room, so I said sorry n closed door.sorry your bad exp.

6/10 Okay

Barbara

Convenient
This was a tiny down on the way to nowhere which was exactly where we were headed ...2300 miles in 3 days. The best thing about this hotel was the doughnut shop right down the street. It was very convenient to our highway and we lost no time . If in the area, we would stay here again.
Stayed 1 night in Aug 2018
Response from Cz on Sep 19, 2018
Thanks for your positive feed back. God Bless. Thanks, CZ

2/10 Terrible

Chris, Montgomery, TX

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible conditions. Sheets and blankets yellowed and stained. Electrical sockets wouldn't hold the plugs. However, the worst thing was the bug infestation. It was not apparent until late in the evening, but when I walked in the bathroom before bed, it was literally swarming with ants and roaches. I often stay in lower priced basic hotels when traveling since I'm only there overnight and, since I book on Expedia, I thought it would be the typical plain jane room I booked it on line for what was supposed to be $72, but was charged over $78. I couldn't stay and left at 11:00 pm to stay in another hotel. Please, avoid this hotel.
Stayed 1 night in Aug 2018
Response from CZ on Aug 30, 2018
Guest complained too much, to have some tolerance it does not mean we keep condition as is.every day we are trying to guests with happy stay.

8/10 Good

Doyle

Liked: Cleanliness, staff & service, room comfort
quiet sta
The bed was great I like a firm bed. The room was warm because the a/c wasn't on until I turned it on. The carpets was warn and someone had dropped a hot iron and melted it. The room was clean and no bad odors. Pizza Hut and Sonic i walking distance as well a a Velero next door. A bank and ATM across the street. I had a quiet night stay.
Stayed 1 night in Aug 2018
Response from CZ on Aug 30, 2018
Thanks for your positive response,still we are improving with chair high toilets,head board wall paint with diff. Color and also installed flat TV on wall for guests convinience.

6/10 Okay

Chandra, Dallas, Tx

This place is the bare minimum. It was clean and the couple in the front office were very nice and courteous. I would go back again.
Stayed 2 nights in Jul 2018
Response from CZ on Aug 30, 2018
Thank you very much for good feed back.still we are trying to improve property inside and out side.

6/10 Okay

Tanya, Joplin, MO

Disliked: Staff & service, property conditions & facilities
Unexpected Travel
My family and I were traveling home from Mexico after burying my mother who passed unexpectedly. The trip is 22 hrs one way. After 15 hrs of driving, we needed a hotel to rest. The bigger cities on the way to Colorado City had drastically overpriced rooms. We were looking for cheap-we weren’t on vacation afterall. We needed 2 rooms each with 2 beds and we had 2 tiny dogs too. American Inn had the rooms, beds, took pets, and was the least expensive. The a/c took over an hr to cool down the room. But it did cool the room well eventually. The shower water pressure was too low and the water temperature fluctuated wildly. But we did all get showers. There was a mini fridge, microwave, and blow dryer in our room. Overall, the room met our needs for our travel situation.
Stayed 1 night in Jun 2018
Response from Cz on Oct 25, 2018
Thanks for your mix rewiew to help us both ways!

10/10 Excellent

Verified traveller

The hotel is only good to stop and sleep the room is okay not the greats but it good enough
Stayed 1 night in Jun 2018
Response from CZ on Oct 25, 2018
Thanks! We are continually improving all factors for satisfying guests

2/10 Terrible

Frank

Disliked: Property conditions & facilities
Water wasn’t working
There water wasn’t working and was told by front desk water would be on by midnight. The next morning water still wasn’t working
Stayed 1 night in Jun 2018
Response from CZ on Oct 30, 2018
We clearly mention to guests before they check in, that city have leaks in city,so they are fixing and resume water but some time if problem not fix than consumer(Hotel) helpless to satisfied guests. Guests must have some kind of tolerance n understanding the situation.Soory for unconvinced.

2/10 Terrible

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Cost cheap - is cheap
Stayed 1 night in May 2018
Response from CZ on May 17, 2018
dear sir, mam,we got review but that one is not enough for to make it corrections our error.whoever guests are,they should clearly stated where we are missing to satisfied guest.our main GOAL is to guests happily stayed with safe environment.-=Thanks CZ

8/10 Good

Stephen

Liked: Staff & service
OK for price
Nice staff. OK for price
Response from CZ on May 11, 2018
Thanks,any improve needed, pl suggest. CHHAGAN PATEL

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Room and service.
A huge roach in the bathtub, no soap, shampoo nor conditioner. No coffee pot. The towels we're suppose to be white but we're stained and looked brown. The manager didn't believe I had a reservation. I had to show him my phone with the confirmation message. We traveled for 10 days and this was the worst room we stayed at.
Stayed 1 night in Apr 2018
Response from CZ on Apr 18, 2018
no one complain about n we do room service by our self.if someone rewiew without their name how can we justify them?

10/10 Excellent

Huey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and nice motel with outside doors to rooms
Stayed 1 night in Mar 2018
Response from CZ on Mar 18, 2018
Thank you very much.