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Reviews of Hawthorn Suites by Wyndham College Station

2.5 out of 5
Hawthorn Suites by Wyndham College Station
1010 University Dr E, College Station, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1001 reviews" "
Rating 8 - Good. 275 out of 1001 reviews" "
Rating 6 - Okay. 98 out of 1001 reviews" "
Rating 4 - Poor. 40 out of 1001 reviews" "
Rating 2 - Terrible. 47 out of 1001 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Cesar

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
We visited College Station for the NSC at Texas A&M. We stayed at this place but it not a very clean hotel. The sofa in the room was riped off and full of nasty stains. Gross. Breakfast options are very limited. If you are in a budget it ok. Stull you can find better options out there.
Stayed 2 nights in May 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

2/10 Terrible

Trina

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I am extremely disappointed in our room. It smells like a men’s locker room. The furniture is old outdated, and stained with what looks like urine. They changed us to another room, however, it still smells like mold, and still looks uncleanly.
Stayed 1 night in May 2024

6/10 Okay

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were in town for the A&M class graduation, so the location was close enough to the ceremony. Our room was clean, but the toilet seat looked terrible. The Hawthorn would benefit from spending some money on updates.
Stayed 1 night in May 2024

2/10 Terrible

kim-loan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

catherine

Liked: Cleanliness, staff & service
The price point was fair. Facility is tired-needs paint/carpet refresh. Staff friendly. Functional for the price. Neighbors plumbing very noisy.
Stayed 1 night in May 2024

4/10 Poor

Jessica

Travelled with family
Disliked: Amenities
The room was definitely not as pictured. The overall cleanliness of the room was extremely poor. Many stains and a large tear on the couch. Mattress on the pull out sofa was very uncomfortable and made sleeping almost impossible.
Stayed 1 night in May 2024

8/10 Good

Betty

Travelled with family
Liked: Staff & service
Carpet was very dirty. Stale smell on 2nd floor. Hotel staff was very helpful and polite.
Stayed 2 nights in May 2024

8/10 Good

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
All was great except the shower needs to be replaced.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edgar

Travelled with family and small children
The staff was very helpful with us. After a request for an AC filter change, the front desk lady came and noticed our room had a slight smell, so she moved us to another room on her own merit. That's great customer service. The older lady in charge of the breakfast was amazing. She really puts her heart and soul into the food she prepares. It was a great stay, we will definitely come back again!
Stayed 1 night in Apr 2024

10/10 Excellent

Roderick

Stayed 1 night in Apr 2024

4/10 Poor

Dianna, Clute

Travelled with family and small children
Disliked: Cleanliness
Sheets had not been changed out. My sheets had vomit on them.
Stayed 1 night in Apr 2024

10/10 Excellent

Changdae

Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Apr 2024

6/10 Okay

Taylor

Travelled with partner
Disliked: Staff & service, amenities
The room did not seem clean. It might just be that it was outdated, but there was a musty smell that didn't seem to go away. Staff at check in was not even slightly friendly. Check out staff was much better. Not a place I am likely to stay again. Not because any specific experience. Just unimpressed.
Stayed 2 nights in Mar 2024

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to rate our establishment. Your feedback is important to us. We hope that you will choose to stay with us again if ever in the area.

10/10 Excellent

Liesa

All was good except they did not clean my room on Saturday morning. My event didn’t start until 11:00 so when housekeeping knocked I answered and she went to another room. No I didn’t want her in there while I was getting dressed. When I returned to change that evening my room hadn’t been cleaned so as I left for another event I let the lady at the desk know and she told me that since I didn’t let her clean at that time my room would not get cleaned and sure enough when I returned later that night it wasn’t so I will not make reservations there again.
Stayed 2 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
We are sorry to hear that your stay with us was less than satisfactory. We are diligently working on all the issues mentioned above and we are excited about full renovations beginning in May. We hope that you would give us another chance to serve you better when renovations are complete. Thank you for taking the time to leave your feedback.

8/10 Good

Lesley

Stayed 1 night in Mar 2024

10/10 Excellent

Epifania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a great location! The early breakfast was a great convenience as it saved me time!
Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us a great rating and great feedback. We are pleased you enjoyed your stay with us. We hope you would choose to stay with us again in the future.

10/10 Excellent

DONALD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet safe easy parking room was clean and very easy to get to. staff was helpful Yolanda was very nice
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us a great rating and great feedback. We are happy to hear that your stay with us was a pleasant one. We hope you would choose to stay with us again in the future.

10/10 Excellent

noemi

Stayed 1 night in Dec 2023
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us a great rating. We hope you would choose to stay with us again in the future.

10/10 Excellent

Esmeralda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this place was excellent!! The guy at the front desk was really nice, he helped me with everything I needed.
Stayed 1 night in Dec 2023
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us a great rating as well as the awesome feedback. We are happy to hear your stay with us was pleasant. We hope you would choose to stay with us again in the future.

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to rate our establishment. We appreciate you and the time you took for us.

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to TAMU. Hotel sits back from roadway, so it is quiet. Breakfast buffet has everything you need, but the layout is awkward. You have to look for utensils, condiments, etc, but it is all there.
Stayed 2 nights in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us a good rating along with the great feedback. This helps us to better serve our guests. We are due to start full renovations in May so the breakfast issue you spoke will be resolved. We hope you would choose to stay with us again in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was friendly
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to rate and review our establishment. We appreciate you and the time you took for us. We value our guests and their opinions.

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Honestly, the staff makes it shine. One thing however, there was not one usb charging plug around, not on the lamps, clock or wall outlets. Come on... in this day and age... really?? Such a simple, low cost fix to make. And in a handicap room please have a convenient place for towel NEAR the shower/tub. Thanks.
Stayed 1 night in Feb 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking the time to leave us your feedback. This is a great way for us to know how to better serve our guests. We are excited to start full renovations in May and hope you will give us a chance to better serve you when renovations are complete.

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location
Beds were very comfortable. Lots of different types (firmness) of pillows on each bed. Location to campus was excellent (maybe 10 mins to athletics area and less than 5 to shopping/restaurant/bar area). Staff was very friendly. We were able to check in early. Rooms showed some wear and tear, but mostly cosmetic which didn't affect us at all.
Stayed 1 night in Jan 2024

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Many restaurants near by. Spacious rooms. However, the breakfast was not that great.
Stayed 2 nights in Dec 2023

8/10 Good

David

Liked: Cleanliness, staff & service
Your front desk staff were super friendly and kind! What I would have preferred was a hotel bar like the hotel next this location plus more breakfast options. Overall it was a great stay.
Stayed 2 nights in Jan 2024

6/10 Okay

Tina

Travelled with family
Liked: Staff & service, amenities
Staff was great. Loved the 2 room suite. We got a great deal on the room for 2 nights during an ice storm. The breakfast was awful, but we brought our own & the room had a microwave & refrigerator.
Stayed 2 nights in Jan 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mamasota360 was pleased 😀
Very clean
Stayed 1 night in Jan 2024

6/10 Okay

Nanci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean but too strong an odor.
all the staff were awesome. great location. very clean looking, but did not smell clean. a friend arrived 2 hours earlier. when he came down to meet me I was so happy to see him. Big impression was he smelled like he purchased and overapplied some cheap cologne. We went out and had dinner and that smell persisted. upon arriving to my room, after supper, I realized that the room smelled just like him. Whatever you are using to "freshen" the air is too oily and way over powering. So much so that it was hard to sleep that night with to strong odor. wrong choice, or over application, not sure which. Clorox wipes smell better and cleaner...not just a cover up smell over smell. Again, it was everything and more one would want in an overnight stay; just too much smell. Enough so that I will look for some place else to stay next time.
Stayed 3 nights in Jan 2024

10/10 Excellent

Rosquely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room
We loved the room. Very comfortable and great amenities. The bed and pillows are very comfortable also.
Stayed 1 night in Dec 2023

10/10 Excellent

lissette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The space and design of the room was perfect for my family of 6.
Stayed 1 night in Dec 2023

2/10 Terrible

Ronald

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Scott, Amarillo

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Average
The room was average. We wanted it for the suite, two separate areas. The door separating the two areas had slats, not a solid door. The sink was cracked and the curtains did not close. We could hear people walking on the floor above us. The breakfast was average.
Stayed 5 nights in Dec 2023

10/10 Excellent

Mona

Stayed 1 night in Dec 2023

10/10 Excellent

Miguel

Stayed 1 night in Dec 2023

10/10 Excellent

Mona

Stayed 1 night in Dec 2023

10/10 Excellent

Mariainez

Stayed 2 nights in Dec 2023

10/10 Excellent

Mariainez

Stayed 1 night in Dec 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Placida

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant and helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

elaine, Needville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd visit here and we love the location and the rooms here
Stayed 1 night in Dec 2023

10/10 Excellent

Cleveland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel that we chose to stay at was great ..the staff was good..the breakfast was excellent ..having social night on Wednesday is something that I never seen before at a hotel I chose a good night to come .Having 2 tvs in my room was great.Overall stay was excellent. Will be back again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The room was very clean and bed was comfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Very cozy. Love the fact that I would lower the air conditioning below what normal hotels allow you.
Stayed 1 night in Nov 2023

10/10 Excellent

Rani P

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable
Stayed 1 night in Nov 2023