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Reviews of Four Points by Sheraton College Station

3 out of 5
Four Points by Sheraton College Station
1503 Texas Ave S, College Station, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 203 out of 554 reviews" "
Rating 8 - Good. 214 out of 554 reviews" "
Rating 6 - Okay. 88 out of 554 reviews" "
Rating 4 - Poor. 31 out of 554 reviews" "
Rating 2 - Terrible. 18 out of 554 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the price.
The hotel is very dated, our room was not cleaned very well. Hair still in the shower and corners of bathroom floors, crumbs near edge of beds. $299.00 for two queens for one night and learning the bar and restaurants in the hotel are closed upon check-in. Wifi very spotty. very unsatisfied with this hotel, pictures do not look like what the hotel looks like in person.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Rooms are old and not well maintained. At the "work desk" there's nowhere to plug in a computer unless you crawl on the floor to unplug the refrigerator.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service
I was charged by Expedia for 2 rooms but only wanted 1 room, plus I had to pay the Hotel $359.74 in cash to check out!
Stayed 1 night in Mar 2020

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2020

10/10 Excellent

ODG, College Station,TX

Business traveller
Liked: Cleanliness, staff & service, amenities
Very clean, comfortable, good service, would stay there again in the future
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Stacy L.

Liked: Cleanliness
Excellent service, clean rooms.
We had a great stay. The bathroom was spotless and the water pressure was amazing!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

DY, TX

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to A&M and shopping. Walking distance to restaurant and very friendly staff..
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance to university. Breakfast service at 6 am - did not happen.
Stayed 2 nights in Jan 2020

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The hotel was very nice, people were friendly and very helpful. We will definitely stay there again. Great proximity to University as well.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Geoff, Dallas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very conveniently located if you are visiting campus and there are many restaurants close to the hotel. The staff was very nice and helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and amazing location!! Will definitely stay here again.
Stayed 1 night in Nov 2019

10/10 Excellent

Frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Jonathan

Stayed 1 night in Oct 2019

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

10/10 Excellent

Judy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very friendly. I will definitely stay here again. Great location to the A&M campus.
Stayed 1 night in Aug 2019
Response from Monika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

6/10 Okay

B

Travelled with family
Liked: Property conditions & facilities
At first glance in our room, it was good. Then noticed there was trash from the previous guest still in the trash. The fact that i had to ask for toilet paper twice to be replaced was ridiculous. Im sure the cleaning staff noticed the few times they did clean up. They didnt clean up much because we didnt require it, but when they did they didnt replace toilet paper or anything else. We arent picky. The trash from the previous customers wasnt bad until they didnt clean it up when they did "clean up". Maybe it was just our floor. Who knows.
Stayed 6 nights in Aug 2019
Response from Monika on Aug 25, 2019
 We are deeply apologetic that you experienced an obvious 'overlook' within our housekeeping inspections. Our trained inspectors routinely check all of our rooms to ensure that we are offering a clean, well-maintained room. I reviewed your comments with our Executive Housekeeper and Housekeeping Supervisor so that we can make any necessary improvements in this area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Monika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

10/10 Excellent

Clara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aggieland Trip
The front desk agent was super friendly and very informative.
Stayed 1 night in Aug 2019
Response from Monika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The property is older but does appear to have been renovated fairly recently.
Stayed 1 night in Aug 2019
Response from MOnika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Monika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Monika on Aug 25, 2019
 Thank you for taking the time to offer feedback about your stay with us at the Four Points by Sheraton College Station We do have a very caring and friendly staff that works to make each stay a comfortable and memorable one. Thanks for offering your view on what you thought of us!

8/10 Good

Denise M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short Trip to Aggieland
Wonderful check-in process. Missed breakfast because the bed was so very comfortable so I slept in...
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good location and near a favorite restaurant, the new decor and updates were good also.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2019
Response from Monika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. They went above and beyond. Pillows were less than desirabl.
Stayed 7 nights in Jul 2019
Response from Momika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! we will be getting new pillows very soon, please come back and give them a try :)

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Close to A&M but an older hotel trying to update. Room was good not great. Price was good.
Stayed 1 night in Jul 2019
Response from Monika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Monika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool, friendly staff and comfortable beds. Breakfast was really quite good for an included buffet. The public areas look very dated and worn, but the actual room was very nice. Like most hotels, the sound proofing was poor.
Stayed 1 night in Jun 2019
Response from Monika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed
The location was great. However, the room smelled really bad, it seems like someone peed on a room. When I raised the AC, small was better. But the left side of the TV stand, the smell didn’t go away. It was late, so we went to sleep. We left early the next morning. The hotel was a lot older than the pictures online, I was not impressed. I have not been disappointed with Four Point by Sheraton. We were happy we are just happy that we were there for one night.
Stayed 1 night in Jun 2019
Response from Monika on Aug 6, 2019
 Thank you for taking the time to complete our online survey regarding your recent stay at Four Points by Sheraton College Station Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019

8/10 Good

George

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

George

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

4/10 Poor

AggieParent99

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The guest rooms: beds are extremely comfortable, the showers had excellent hot water + air conditioning in guest rooms was perfect. The 1st floor of the hotel needs major Interior Design work, flow & updating. Dining area messy 7 food not pleasing. Carpet in hallways dirty and walls need artwork. Not worth the $350/per night paid & we were expecting a lot more from a Sheraton. We booked 6 months in advance.
Stayed 1 night in Apr 2019

8/10 Good

Melissa

Liked: Staff & service, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Was clean and quiet. I’d stay here again.
Stayed 1 night in Apr 2019

8/10 Good

Beverly J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ate well. Slept well.
Bed was very comfortable. Room clean. Workers were busy, yet friendly. Good job by check-in. Breakfast was good. The young man bussing tables was extremely busy Saturday morning, but kept a great attitude. Ice machine on 4th floor was not working.
Stayed 2 nights in Mar 2019
Response from Audrey Whitten, General Manager on Apr 11, 2019
Thank you for reviewing our property. Your thoughts and comments are greatly appreciated by our entire staff. We are waiting on parts for the ice machine and will have it up and running shortly.

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Disliked: Amenities
I would like expect more for the hotel brand. It was too noisy and couldn't sleep
Stayed 1 night in Mar 2019
Response from Audrey Whitten, General Manager & Dir of Top Accts on Apr 30, 2019
We apologize that we were unable to provide the level of comfort that you were expecting. We extend our deepest apologizes.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay. Again. I rec[mend. Somuch to do and see.
Stayed 1 night in Mar 2019
Response from Audrey W, General Manager and Dir of Top Accts on Apr 11, 2019
Thank you for the great review. We look forward to having you as our guest again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greatest southern hospitality in aggieland
Greatest
Stayed 1 night in Mar 2019
Response from Audrey W, General Manager and Dir of Top Accts on Apr 11, 2019
Thank you for the great review! We look forward to having you as our guest again.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, especially the front desk. Belinda was most helpful
Stayed 2 nights in Nov 2018