Exterior

Reviews of Country Inn & Suites by Radisson, Washington, D.C. East - Capitol Heights, MD

2.5 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 335 out of 1003 reviews" "
Rating 8 - Good. 281 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 105 out of 1003 reviews" "
Rating 2 - Terrible. 154 out of 1003 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Deirdre, Sneads Ferry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked 3 nights, had to check out early to go to another hotel due to finding a live bedbug crawling in bed in the morning. Took the photo to the front desk, they refunded our remaining stay and previous night. Had to waste a day of vacation washing all our luggage/belongings at laundromat as well as cleaning out our car. Hotel was very run down, dirty. Breakfast was awful. Only booked this hotel because we book frequently at a County Inn Suites in another state for regular sports tournaments and never had an issue. They are definitely not all the same! Will never use any brand of Choice Hotel again.
Stayed 3 nights in Mar 2024
Response from Sam on Mar 15, 2024
Hello,We are sorry to know that you had a negative experience, we take these comments very seriously, our hotel has a contract with the top pest control company and we always have all reports negative as our hotel is completely pest free. This specific room has been checked thoroughly and not a single sign of any insects found. We hope to allow us to serve in the future.Sincerely,General Manager

10/10 Excellent

Tsega

Liked: Property conditions & facilities
Excellent
Stayed 3 nights in Mar 2024
Response from Sam on Mar 14, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Bria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Mar 2024
Response from Sam on Mar 14, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay. It was just what I needed.
Stayed 2 nights in Mar 2024
Response from Sam on Mar 9, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Jesus

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Response from Sam on Mar 4, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Regina

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Wouldn’t stay here again
Response from Sam on Mar 4, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Carine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam on Mar 4, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Inga

Stayed 2 nights in Feb 2024
Response from Sam on Feb 26, 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Ylianny

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very bad in all aspects. The rooms were dirty and unkept. The rooms smelled like smoke (the sheets and the beds specifically). It was muggy which I am assuming there was some molding. The walls were paper thin and you could hear your neighbors conversation verbatim. The beds were so hard you could feel the bed springs inside. Very unpleasant environment. The pictures on Expedia are really false advertising and do not display how the rooms actually look. Conditions were so unbearable that i ended up checking out early and requesting a refund. Please find another hotel to stay in before considering this one.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

Adam

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The room and furniture felt tired. The first room smelled very bad of smoke but they helpfully moved me to another room which smelled better. The staff was all very pleasant to deal with.
Stayed 2 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Sam on Feb 19, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sam on Feb 3, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

4/10 Poor

LaKeisha, Wadesboro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Smells like heavy smoke, rooms need upkeep and remodeling.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 30, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Sam on Jan 26, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

LaKeisha, Wadesboro

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Although the rooms were to be smoke free, the entire building smelt of old cigarettes. The bathroom tile was cracked and loose, stains in the sink and tub, stains on the chair, refrigerator didn’t work, knob missing from the microwave, and the key stopped working because the staff accidentally cut my reservation a day short in their system. The staff were very nice and friendly though but definitely will not stay there again.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 22, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, we like the seperate bedroom.
Stayed 2 nights in Jan 2024
Response from Sam on Jan 15, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Gibril

Towels and other amenities adequate
Stayed 1 night in Jan 2024
Response from Sam on Jan 15, 2024
Thank you very much for your feedback, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Ki

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was appalled at the cleanliness (or should I say lack of). The lobby’s upholstered furniture was so dirty I didn’t even want to sit on it. Our room wasn’t ready so we asked if there was a common bathroom we could use. …it was filthy. The hotel has an odor to it as well. The elevator had 3 different spills in it and the stainless steel looked like a two year old did finger painting on it. Our room was just as bad. To say it was cleaned with any type of industry standards is false. Hair all over the bathroom floor…mirrors filthy.. dusting was only done on the middle areas of tables. Extremely disgusted. I understand it’s not a luxury hotel, but cleanliness is expected. Will definitely not stay there again and not sure how anyone could give this hotel a rating of anything over a 1. Staff however was very friendly and helpful.
Response from Sam on Jan 11, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Mary

Travelled with partner
The room was in disrepair. Holes in the bathroom door. Ceiling had holes and terrible patch jobs. Entrance door look was also damaged. Maid service did not arrive on the 3rd day like they said. Breakfast left alot to be desired. Eggs and sausage were always cold. Very little fresh fruit, not well maintained trash was spilling over.No water in the gym for 3 of 5 days we were there. When we were checking in there was a customer requesting their money back. Once I walked in the room I noticed why. If I could have gotten a refund I would have also checked out. Extremely disappointed that Expedia recommended this hotel.
Stayed 5 nights in Jan 2024
Response from Sam on Jan 10, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Star

Stayed 1 night in Jan 2024
Response from Sam on Jan 30, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Michael

Stayed 1 night in Jan 2024
Response from Sam on Jan 8, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Wei Jun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad shower, water slow, double bed room only one towel. No light, very dark in room. House keeper in front of my room with his cleaning cart, I ask for towel, she tell me call front desk, that is funny.
Stayed 3 nights in Dec 2023
Response from Sam on Jan 8, 2024
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Tiauna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Dec 2023
Response from Sam on Dec 31, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

devindra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Be careful when you book here… my first country inn and suite that was a severe disappointment, The room was not clean; the bathroom was moldy and walls were dirty and there was only one set of complete towels. Asking front desk for more was an issue as they were limited on towels. The breakfast is a complete waste of time and the coffee is forever cold… and forget asking for decaf. On the upside, there are some decent fast food around in walking distance…
Stayed 3 nights in Dec 2023
Response from Sam on Dec 31, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue, please note that we are investigating the issue and will make sure all comments are dealt with and issue will never take place again. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Michelle

Stayed 1 night in Dec 2023
Response from Sam on Jan 22, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam on Dec 30, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Aneka

Liked: Staff & service, amenities
My go to hotel when I’m visiting the area. Affordable and spacious living room area for when I have guests over. Some rooms have been remodeled and some look dated but the rooms are clean and the staff is excellent. I never had the breakfast but it sure does smell delicious.
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel and our is your favorite, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

Crystal

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sam on Dec 27, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Tiauna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Dec 2023
Response from Sam on Dec 24, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 Good

Abigail

Stayed 3 nights in Dec 2023
Response from Sam on Jan 8, 2024
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

LaJuan M.

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Bad experience
It was not so good because i was on the first floor and all i could smell was MARIJUANA.I couldn't open my room door without having to smell MARIJUANA all in the hall and the main lobby. I have been staying at this hotel since 2018 when I come to visit family. The quality of the hotel has good down tremendously. The carpet on the floors are dirty and nasty. The thermostat in my room did not work properly.
Stayed 2 nights in Dec 2023
Response from Sam on Dec 18, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issues of smell, the carpets and the thermostat. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Tyisha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Dec 2023
Response from Sam on Dec 17, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Sam on Dec 17, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visitBest Regards,General Manager

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Sam on Dec 17, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Velma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sam on Dec 17, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

10/10 Excellent

Gary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on Dec 17, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
My family and I stayed for a long weekend for football. Please keep in mind we stayed here a couple of years ago for the same reason and had no problems. This time ess different unfortunately. The room was old (that was okay), but smelled like cat pee. There were no towels in the room and was told there were none in the building. The attendant did find 2 for us (4 staying in the room). The attendant the next night was excellent and brought us 2 more straight from the dryer. I only care about cleanliness usually, but this hotel left a lot to be desired. The remote in the tv was broken. The furniture looked like it was falling apart. The entire hotel smelled like marijuana. It also did not feel safe at night. We will not stay here again.
Stayed 2 nights in Dec 2023
Response from Sam on Dec 5, 2023
Thank you for bringing the concerns about the smell, towels and maintenance to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam on Dec 5, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Aleine

Travelled with group
Liked: Staff & service
Got bit by Bedbugs
Stayed 1 night in Nov 2023
Response from Sam on Dec 5, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

2/10 Terrible

Suzana

I so disappointed with this hotel, they only want money, they don’t care about the people.😠go to de Quinta it very close is this area
Stayed 1 night in Nov 2023
Response from Sam on Dec 4, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam on Dec 24, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 Good

ANGELA

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
We have stayed here on multiple occasions and have always enjoyed our stays, Glenn and Angie are always very nice. With the legalization of marijuana it has become a smelly entrance and the elevator and hallways reek of the smell. Maybe you should think about moving the smoking area away from the building. I certainly don't appreciate having to walk through the smell of cigarettes or marijuana. We have actually discussed looking for a different hotel to stay in on our next visit.
Stayed 3 nights in Nov 2023
Response from Sam on Nov 28, 2023
Thank you for bringing this to our attention. All types of smoking is not allowed and we always follow the smell and ask the person causing it to leave. Please reach out to me personally on your next visit in case this is ever repeated, we inform every guest at the time of check in that smoking is prohibited in the property and we do not release their security deposit and ask them to vacate the room in case they do it. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit. Best Regards, General Manager

2/10 Terrible

Janet

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Food was horrible everything taste expired
Stayed 2 nights in Nov 2023
Response from Sam on Nov 28, 2023
Thank you for bringing this to our attention. We take these matters about our breakfast seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

Hilal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only issue, is the didn’t have any extra towels for us. Otherwise, great stay.
Stayed 1 night in Nov 2023
Response from Sam on Nov 28, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience about the towels. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glenn and the onsite manager were amazing!
Stayed 1 night in Nov 2023
Response from Sam on Nov 27, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

8/10 Good

Keyshawn

Stayed 2 nights in Nov 2023
Response from Sam on Dec 17, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
Disliked: Amenities
Friendly and accomodating staff.
Stayed 2 nights in Nov 2023
Response from Sam on Nov 27, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience regarding the towels. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

10/10 Excellent

Kadira

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good room and stay
Stayed 1 night in Nov 2023
Response from Sam on Nov 27, 2023
Thank you very much for your feedback, we are very glad to learn that you had a positive experience in our hotel, we assure you that we strive to provide the utmost levels of customer service and achieve guest satisfaction. Looking forward to welcome you again on the next visit and exceed your expectations. Best Regards, General Manager

2/10 Terrible

Thomas

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away
Stayed 2 nights in Nov 2023
Response from Sam on Nov 22, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit

6/10 Okay

elizabeth

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sam on Nov 22, 2023
Thank you for bringing this to our attention. We take these matters seriously and are working quickly to resolve the issue. We’re sorry to hear that you had a negative experience. We’re constantly working to improve our service, and we’ll consider your feedback in the process of fine tuning our operation. We hope in the future we are given the chance to rectify the situation and to meet or exceed your expectation on the next visit