Exterior
Check availability

Reviews of Holiday Inn Colchester, an IHG Hotel

4 out of 5
Holiday Inn Colchester, an IHG Hotel
Abbotts Lane, Eight Ash Green, Colchester, England

Reviews

8.0

Very good

Rating 10 - Excellent. 381 out of 976 reviews" "
Rating 8 - Good. 328 out of 976 reviews" "
Rating 6 - Okay. 136 out of 976 reviews" "
Rating 4 - Poor. 75 out of 976 reviews" "
Rating 2 - Terrible. 56 out of 976 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the grounds, and the beautiful and massive reception and dining areas ,my room,it was all enjoyable,and the best dining ive had in a long time,thankyou.
Stayed 2 nights in May 2024

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conformed to my requirements
Stayed 1 night in May 2024
Response from Holiday Inn Colchester on May 22, 2024
Thank you for taking the time to leave a review on your stay with us . Holiday Inn Colchester .

10/10 Excellent

David

Liked: Staff & service, property conditions & facilities
Great place to get away and stay for our anniversary great people
Stayed 1 night in May 2024
Response from Holiday Inn Colchester on May 12, 2024
Thank you for taking the time to leave us a review.Holiday Inn Colchester Team.

8/10 Good

Samantha

Room appeared clean until I put my stuff on the bed. Hairs on the bed sheets and some kind of liquid on the pillows. Reception sorted straight away but the whole room wasn’t as clean as it should have been. Dirty hand marks on the walls bathroom strands of hair on the toilet seat and in the shower.
Stayed 2 nights in May 2024
Response from Holiday Inn Colchester on May 10, 2024
Thank you for the review on your stay with us .

8/10 Good

Chung Ho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly and ok for pet to stay inside , Swimming pool is good and nice
Stayed 1 night in May 2024
Response from Holiday Inn Colchester on May 8, 2024
Thank you for taking the time to leave a review.

8/10 Good

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had room service on Friday and left the tray outside my room that night. It wasn't taken away until Sunday just as i was leaving to check out. Not very hygienic and was an eyesore.
Stayed 7 nights in Apr 2024
Response from Holiday Inn Colchester on May 7, 2024
Thank you for taking the time to leave a review on your stay with us .

6/10 Okay

Timothy

Does what it says on the tin - nothing wrong at all. Just a bit tired
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on May 7, 2024
Thank you for taking the time to leave a review on your stay with us . Holiday Inn Colchester .

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff
Stayed 1 night in May 2024
Response from Holiday Inn Colchester on May 7, 2024
Thank you for taking the time to leave a review on your stay with us . Holiday Inn Colchester .

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 30, 2024
Thank you for the review on your stay with us .

6/10 Okay

E

Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on May 21, 2024
Thank you for the review.

8/10 Good

Marcus, Great Bricett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, good menu with tidy gym and pool
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 22, 2024
Thank you for taking the time to leave a review on your stay .Holiday Inn Colchester.

10/10 Excellent

wael

Liked: Cleanliness, staff & service, property conditions & facilities
Good lacatoon freindly staff
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 22, 2024
Thank you for taking the time to leave a review on your stay with us .Holiday Inn Colchester

4/10 Poor

Rachel

Liked: Cleanliness, staff & service, amenities
We had an awful sleep mattress is old and dipped in the middle not what we needed. We were tired the next day for our family day out..this needs to be looked at
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 15, 2024
Thank you for the review.Holiday Inn Colchester .

10/10 Excellent

Annette

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay, enjoyed our swim and jacuzzi.
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 15, 2024
Thank you for the review.Holiday Inn Colchester .

8/10 Good

Sandy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was up to the expected standard of Holiday Inns. Comfortable, clean and friendly. Nothing out of the ordinary but a very pleasant stay for one night.
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 15, 2024
Thank you for the review.Holiday Inn Colchester .

6/10 Okay

Roland

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Positives: Mostly Friendly Staff. Reasonable spa facilities. Negatives: No lifts (although only 2 floors) and this was not made known. No air-conditioning but there is a fan system. Awake at 4am writing this as can't sleep due to ultra heavy duvet and no way to cool down. Possible training problem as there were issues with charging bills to the room (especially with Expedia customers) which not all customer facing staff appear to be aware off. This lead to unpleasant situations of being chased down for payments after being told all was okay and being made to feel like some petty criminals - even while still staying at the establishment. I'm trying not to be harsh as clearly there is a lot of emphasis made on customer service, but it did seem like ours was not an isolated issue and really put a damper on the whole weekend. Overall, minus our unpleasant episode, given the price point and area, and now you know about the lift and Aircon situation, I would say it's value for money if you decide to try it out.
Response from Holiday Inn Colchester on Apr 8, 2024
Thank you for the feedback , please be advised that all our rooms have aircon.

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 10, 2024
Thank you for taking the time to leave a review on your stay with us . Holiday Inn Colchester .

10/10 Excellent

Mirriam Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Quick customer care and help all round including the bar.
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 8, 2024
Thank you for the Review.Holiday Inn Colchester.

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 8, 2024
Thank you for taking the time to leave us a review .Holiday Inn Colchester.

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff really friendly. Room clean and convenient. Cannot fault the staff and customer. The pool is showing signs of wear and tear, cracked tiles on the pool floor, this caused grazing on my sons feet. Luckily no broken skin but we found we couldn't relax or enjoy the facilities as much.
Stayed 1 night in Apr 2024
Response from Holiday Inn Colchester on Apr 8, 2024
Thank you for the Review.Holiday Inn Colchester.

10/10 Excellent

Steven

Stayed 1 night in Mar 2024
Response from Holiday Inn Colchester on Apr 22, 2024
Thank you for taking the time to leave a review on your stay with us .Holiday Inn Colchester

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you'd expect and excellent staff.
Stayed 1 night in Mar 2024
Response from Holiday Inn Colchester on Mar 21, 2024
Thank you for taking the time to leave a review on your stay with us .

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Holiday Inn Colchester on Mar 18, 2024
Thank you for taking the time to leave a review on your stay with us.Holiday Inn Colchester.

8/10 Good

Aaron

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Mar 6, 2024
Thank you for taking the time to leave a review for the hotel. Holiday Inn Colchester.

2/10 Terrible

Danielle

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It was nice but it was dirty cobwebs every where
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 27, 2024
Thank you for the review of your stay with us .

8/10 Good

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was in the ideal location for our visit to Colchester and surrounding area that we were visiting.
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 27, 2024
Thank you for your feedback on your stay .

8/10 Good

Tosh

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 26, 2024
Thank you for the review of the hotel. Holiday Inn Colchester.

6/10 Okay

M

Stayed 2 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 26, 2024
Thank you for the review of the hotel. Holiday Inn Colchester.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 26, 2024
Thank you for the review of the hotel. Holiday Inn Colchester.

10/10 Excellent

GILES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 21, 2024
Thank you for the 10 out of 10 review.

10/10 Excellent

Owen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 22, 2024
Thank you for the review .

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 21, 2024
Thank you for the 8 out of 10 review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
A lovely overnight stay at the holiday inn perfect stop after our trip to Colchester zoo. Incredible value for money great meal and kids eat free, small issue with my meal but rectified by a lovely waitress. Breakfast was great lots of choice and waitresses all lovely and very helpful. Swimming pool is a great bonus as my little ones love to swim! Overall a great stay.
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 20, 2024
Thank you for taking the time to leave us a review .Holiday Inn Colchester.

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable
Stayed 2 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 19, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

6/10 Okay

Michelle

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 19, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

10/10 Excellent

Pippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Me and my family really enjoyed our stay. Friendly staff, very clean and great facilities for all the family to enjoy. Really nice breakfast too
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 14, 2024
Thank you for taking the time to leave us a review.Holiday Inn Colchester.

6/10 Okay

Mary

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 14, 2024
Thank you for taking the time to leave us a review.Holiday Inn Colchester.

2/10 Terrible

Samuel

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 14, 2024
Thank you for taking the time to leave us a review.Holiday Inn Colchester.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant
Stayed 2 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 12, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with an excellent spa
Stayed 2 nights in Feb 2024
Response from Holiday Inn Colchester on Feb 14, 2024
Thank you for taking the time to leave us a review.Holiday Inn Colchester.

8/10 Good

SEGUN

Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Mar 21, 2024
Thank you for taking the time to leave a review on your stay with us .

8/10 Good

Amrita

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 7, 2024
Thank you for taking the time to leave us a review on your stay .Holiday Inn Colchester.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was lovely staff in the spa wasn’t very friendly the jacuzzi was extremely hot and people were getting burnt. The staff in the spa told us it wasn’t working properly but they were still letting people in to use it.
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

6/10 Okay

Carol

Business traveller, Travelled with partner
Liked: Staff & service
Gave us a disability shower room with a slide door was so hard to close the slide door & im strong ! Terrible sink tap soaked me in cold water & the floor tv remote didnt work properly at least the sheets looked clean .. sparse drinks of tea & coffee & no milk 3 custard creams biscuits coudnt get much cheaper i surpose ! but location good & lots parking & Colchester near by..cant comment on bar or food as only stayed one night
Stayed 1 night in Feb 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

8/10 Good

Jon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small gym and gets quite busy, parking was busy as some building work going on but always found a spot
Stayed 4 nights in Jan 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

10/10 Excellent

John

Stayed 1 night in Jan 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

10/10 Excellent

Chris

Stayed 4 nights in Jan 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024
Response from Holiday Inn Colchester on Feb 5, 2024
Thank you for taking the time to leave a review for the hotel.Holiday Inn Colchester.

8/10 Good

P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly
Very Friendly staff.
Stayed 1 night in Jan 2024
Response from Holiday Inn Colchester on Jan 30, 2024
Thank you for the nice review.

10/10 Excellent

Julie

Stayed 2 nights in Jan 2024
Response from Holiday Inn Colchester on Jan 30, 2024
Thank you for the 10 out of 10 review.