Interior

Reviews of Pensiunea Caramell

4 out of 5
Pensiunea Caramell
Street Regina Maria 15, Cluj-Napoca

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 19 reviews" "
Rating 8 - Good. 7 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 2 out of 19 reviews" "
Rating 2 - Terrible. 3 out of 19 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Stayed 12 nights in Jan 2020

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Simple and quiet resort. Only few rooms available but everything is clean. It's very welcoming and cosy.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clouse to downtown but in a quiet neighborhood, clean and easy to check in and out. We enjoyed our one night stay.
Stayed 1 night in Mar 2019

8/10 Good

Mihai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok stay.
Stopped over for the night. Nice clean, simple room. Happy with our stay for the price paid.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Kristian, Copenhagen, DK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
the hotel should tell more clearly, that it is a NON-smoker hotel. i might have chosen differntly if i knew. tell, that breakfast is an option, and the price, please.

4/10 Poor

Frank, Anaheim, CA

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
May be 1 star
- When you arrive early morning, after a long trip, and you have to go to bed without the possibility of taking a shower because of the lack of hot water - that's unacceptable. - Tere is NO elevator. If you need to carry your two 70 lbs suitcases to the first floor, unless you are young and in really good shape, you will feel that you have a lower back and knees, for days after staying at this hotel.

8/10 Good

Emmanuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien
la chambre est très bien , je suis arrivé très tard dans la nuit mais malgrais tout j'ai réussi à avoir le responsable de l’établissement qui m' a indiqué la procédure pour récupéré la clé de la chambre
Stayed 1 night in Oct 2019

8/10 Good

Volker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2019

6/10 Okay

Tomi

Disliked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jul 2019

8/10 Good

Christea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

10/10 Excellent

Attila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideális!
Évek óta visszajárunk ide. Csendes környéken van, amit jól meg lehet közelíteni. A szobák mindig tiszták és kellőképpen felszereltek. Jó a wifi, kedvesek a vendéglátók. Egy gombnyomással lehet taxit hívni.
Stayed 4 nights in May 2019
Response from Ildikó on Jun 5, 2019
Köszönjük ! Szeretettel visszavárjuk Önöket !

2/10 Terrible

Verified traveller

Disliked: Staff & service
Don’t recommend, is the cheapest trashy place and personal. Never been in such place, will not go again.
Stayed 6 nights in Mar 2019
Response from Anonymous on Mar 18, 2019
Dear Malim Sippola ! In the future you are not welcome in our pension, the door is not open for you. After you left the room , it was needed to be disinfected, because of your dogs which were absolutely not room clean. For us your stay at the pension was a horrible experience. We also had to make some changes at our hotel policy, because normally we don't accept clients with dogs that weight more than 6 kg. We had to disinfect the room and also the corridor was very dirty. Even some of our clients have noticed that the corridor was not clean, probably because of the dogs, this is not normal at all, we need to respect each other. We are not used to clients like you , your behavior towards us was not respectful at all . Anyway I am happy because we have 1% less tourist like you ! I am sorry because I have no possibility to share some pictures of your room after you left the pension, to prove this public ! I'm sorry that I hosted you in the pension, even though you didn't announced us, that you are going to bring with you 2 dogs that by the way dirtied the pension and also the room .

10/10 Excellent

Kolosy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receiption had been closed at 22 pm and left guest on the street. Never saw such kind of service!
Stayed 1 night in Jun 2017
Other time please read the reception hours . It is not our fault that you not read the information ! Probably you not traveled, so you never heard of it :-) The customer must comply with the rules, we do not leave our clients on the street, we inform them that the reception is until 22 o'clock

8/10 Good

Eivind

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Edit, Sverige

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besvikelse!!!!
Det blev tyvärr ingen vistelse på Caramell Pension…. När vi anlände och skulle checka in fanns det inga rum för oss. Trots att vi hade bekräftelse från Hotels.com fanns inga rum.. De skyllde ifrån sig, skylde på er, att de inte hade fått mail och order, trots att jag visade mitt bekräftelse i mobilen. Fy skam!!!! Dålig stil!!! Visserligen ringde de till ett annat hotel ,och fick rum men det var ändå mkt otrevligt!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très calme dans un nouveau lotissement
Hôtel confortable et très bien tenu, personnel charmant. Seul bémol, le petit déjeuner copieux mais insipide, tout sous plastic préemballé.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities