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Reviews of DoubleTree by Hilton Cluj – City Plaza

5 out of 5
DoubleTree by Hilton Cluj – City Plaza
Str. Sindicatelor 9-13, Cluj-Napoca

Reviews

9.0

Wonderful

Rating 10 - Excellent. 84 out of 150 reviews" "
Rating 8 - Good. 50 out of 150 reviews" "
Rating 6 - Okay. 11 out of 150 reviews" "
Rating 4 - Poor. 4 out of 150 reviews" "
Rating 2 - Terrible. 1 out of 150 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great location with easy access to a great variety of restaurants and bars. A short walk to the city park.
Stayed 10 nights in Mar 2024
Response from Oarga Alexandru, Front Desk Manager on Apr 5, 2024
Dear guest,Thank you for taking the time to share your feedback with us and thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.We are glad to hear that you enjoyed your stay with us and that the location of the hotel was suitable for your visit.Looking forward into welcoming you back in the near future.Kind regards,

10/10 Excellent

Monica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Dumitru, Roselle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. We stay there every time we visit family in Cluj.
Stayed 1 night in Nov 2023
Response from Ildiko Nagy, Rooms Division Manager on Nov 13, 2023
Dear Mr Dumitru,Thank you for your visit and very nice feedback.We really appreciate it. It makes us very happy to see our service exceeded your expectations and, as a regular guest at DoubleTree by Hilton Cluj, we look forward to welcome you back.

10/10 Excellent

Shane

Stayed 2 nights in Oct 2023
Response from Oarga Alexandru, Front Desk Manager on Jan 23, 2024
Dear guest,Thank you for sharing your feedback with us and thank you for having been our guest.We are delighted to hear you had an amazing stay with us and really enjoyed our facilities.We look forward into welcoming you back in the near future. Kind regards,

4/10 Poor

Gigi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I was looking forward to our stay at this hotel. However, the hotel seems tired and in dire need of a refresh. The bathroom in my room was not in good shape. While the shower was ok, the shower cabin had serious signs of wear and tear. And the sink pedestal was in very bad shape.. I would not recommend this hotel, especially at this price point.
Stayed 1 night in Sep 2023

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden pearl of a hotel
We had an excellent time in Cluj! The hotel is superb! I highly recommend
Stayed 2 nights in Jul 2023
Response from Oarga Alexandru, Front Desk Manager on Jul 31, 2023
Dear guest,Thank you for choosing DoubleTree by Hilton Cluj and thank you for taking the time to share your feedback with us.We are glad to hear you had a wonderful stay with us and found the hotel services and facilities to your liking. We hope to have the chance of welcoming you back in the nearest future.Kind regards,

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel and the staff. Location is ideal for Cluj!!
Stayed 2 nights in Jul 2023
Response from Oarga Alexandru, Front Desk Manager on Jul 31, 2023
Dear guest,Thank you for having been our guest at the DoubleTree by Hilton Cluj and thank you for sharing this feedback.We are delighted to hear you have enjoyed your stay with us and found the hotel services, the staff and the location to your liking.We are looking forward into welcoming you back soon.Regards,

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One my favorite places to stay ever! Great location and felt so welcomed! Great rooms and love their breakfast buffet!
Stayed 2 nights in Jul 2023
Response from Oarga Alexandru, Front Desk Manager on Jul 17, 2023
Dear guest,Thank you for having been our guest and thank you for taking a few moments of your time to share this review with us.We are delighted to hear you had an amazing stay with us and consider us one of your favorites, this means a lot for us.We thank you again for sharing this nice words with us and we can't wait to welcome you back.Regards

6/10 Okay

Petre

Liked: Staff & service
Not bad
Stayed 1 night in Jul 2023
Response from Oarga Alexandru, Front Desk Manager on Jul 17, 2023
Dear guest,Thank you for sharing this review. We are glad to hear you enjoyed the overall services of the hotel and found the services and facilities to your liking.We hope to welcome you back soon.Regards

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great spot in Cluj, close to everything, Hilton level
Stayed 3 nights in Jan 2023
Response from Oarga Alexandru, Front Desk Manager on Feb 2, 2023
Dear guest,Thank you for taking the time to share this review in regards to your recent stay at DoubleTree by Hilton Cluj - City Plaza.We are thrilled to hear about your amazing stay with us and we are glad the location and the hotel services have excedeed your expectations.We are certainly looking forward to welcome you back in the future.Kind regards, Oarga Alexandru, Front Desk Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

4/10 Poor

Alejandro, New Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on a Saturday afternoon. Both Saturday and Sunday the gotel hosted weddings. It was extremely loud until 11:00 pm. When asked hotel for refund they only gave me 25 percent discount. Pitiful.
Stayed 3 nights in Aug 2022

10/10 Excellent

Marta, Lucas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice, excellent service and excellent food. Great comfy rooms. Good mattress. Highly recommend.
Stayed 1 night in Aug 2022

4/10 Poor

David

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Don’t let name fool you
Pillows like concrete sacks, breakfast was less than desirable, no coffee outside open hours of restaurant For the price, it was a let down, the manager must be on vacation, I had no blow dryer in room, I left a day early as I needed to find a place to sleep, was charged the last day as well, $172 per night in Romania is a lot, the Golden Rose was nicer @ 79$
Stayed 4 nights in Jul 2022

10/10 Excellent

attila

Stayed 1 night in Jun 2022

10/10 Excellent

Dan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in dowtntown Cluj
Very nice hotel 5 minute walk from city square. very friendly staff. Connected parking lot
Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not 5 stars
Only water on first of 9 nights. Only milk on first of 9 nights. Toilet didn’t flush properly. Shower leaked. Bar fridge empty. Bedside table too low. No laundry service on weekends. Despite complaining twice I was not moved to another room.
Stayed 9 nights in May 2022
Response from Oarga Alexandru, Front Desk Manager on May 16, 2022
Dear Guest, Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza and thank you for your feedback. We are very sorry to hear that your stay with us did not met your expectations. Your honest feedback is much appreciated and your comments will help us to continuously improve the standard of facilities and services offered to all our guests. We took notes of the situations that you experienced during your stay and we'll have our maintenance team solve them out. Thank you once again for sharing your feedback with us. We remain hopeful that you will offer us the chance of welcoming you again in our hotel. Kind regards,

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
Mold in the bathrooms, untrained staff. Very disappointed with our stay, I can’t see how this is 5 stars at all.
Stayed 4 nights in Apr 2022

10/10 Excellent

Istvan Zoltan

Stayed 1 night in Mar 2022

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my experience at this hotel and its location. Breakfast was so delicious too and included with my stay which was a big bonus.
Stayed 2 nights in Feb 2022
Response from Oarga Alexandru, Front Desk Manager on May 16, 2022
Dear Guest, Thank you for taking the time to share your amazing experience with us. We are happy to see our team was able to exceed your expectations and offer a worth remembering stay. It is our main focus to deliver the best services to our guests. We thank you once again for your nice feedback and we look forward into seeing you again soon. Kind regards,

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and such a nice hotel. Super friendly staff!
Stayed 2 nights in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2021
Response from Angela Pop on Sep 21, 2021
Dear Guest, Thank you for being our guest at the DoubleTree by Hilton Cluj - City Plaza. It pleases us to see that on your last stay you was very satisfied by our staff and services. We want you as our guest and are hopeful that you will afford us the opportunity to provide lodging services in the future. We are looking forward to welcome you again in our hotel. Best regards, Angela Pop Room Division Manager

10/10 Excellent

Verified traveller

Stayed 8 nights in Jun 2021
Response from Angela Pop on Aug 3, 2021
Dear Guest, Thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza. We would like to thank you for your appreciation and for your future visit to Cluj we would be happy to choose us again. Kind regards, Angela Pop Room Division Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Angela Pop on Oct 28, 2020
Dear Guest, Thank you for sharing your feedback in regards to your recent experience at DoubleTree by Hilton Cluj - City Plaza. We are delighted to hear that you enjoyed so much your stay. I look forward to sharing your feedback with my colleagues. We look forward to welcoming you back to the DoubleTree by Hilton Cluj-City Plaza soon! Best regards, Angela Pop Room Division Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great job reception. Make the outdoor entrance more appealing please
Stayed 1 night in Oct 2020
Response from Angela Pop on Oct 6, 2020
Dear Guest, Thank you for your recent stay at DoubleTree by Hilton Cluj - City Plaza and for your lovely review. Our guests suggestions are highly appreciated. We look forward to meet you again at our property and to offer you another great experience. Kind regards, Angela Pop Room Division Manager

10/10 Excellent

Oana, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, one of my favorite place to stay in Cluj! Very nice and clean rooms, great food, staff is helpful and polite, plus the location is great, super close to the city centre (5 mins walk). Also, they have nice spa facilities!
Stayed 5 nights in Jul 2019
Response from Angela Pop on Aug 4, 2020
Dear Guest, Thank you very much for recently being our guest and for taking the time to share your experience about your recent stay at our hotel. The experience that our guests have in the hotel is very important to us. We are so glad you enjoyed your visit with us here at DoubleTree by Hilton Cluj - City Plaza and we all are extremely happy to see your positive review. Once again, thank you for your feedback and we hope to welcome you back again soon. Kind regards, Angela Pop Room Division Manager

10/10 Excellent

Jared

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Angela Pop on Aug 4, 2020
Dear Guest, Thank you for your very nice maximum score. We're happy that your overall stay at DoubleTree by Hilton Cluj - City Plaza was enjoyable and that you were able to take advantage of our services. We certainly look forward to welcoming you back again soon for another wonderful visit to Cluj. Kind regards, Angela Pop Room Division Manager

10/10 Excellent

Sorin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes
Excelent stay.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean bsautiful hotel in heart of old town area. Very new and comfortable
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2019
Response from 1 on Oct 7, 2019
1

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding comfort
Outstanding hotel. Spotlessly clean. Beautiful room. Excellent pool and spa. Wonderful A.C. Can't recommend highly enough..
Stayed 1 night in Aug 2019
Response from Alexandra Avram on Aug 16, 2019
Dear John thank you for the review! We're delighted your experience with us was so wonderful! At DoubleTree by Hilton Cluj - City Plaza, we strive to make all of our guests feel welcome and relaxed during their time with us. We truly appreciate all of your feedback and we’re excited to welcome you back to the DoubleTree by Hilton Cluj - City Plaza soon! Kind regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well maintained hotel
Well maintained hotel with friendly staff within a short walking distance to the activities of the old town. No shops at the doorstep so a few minutes walk.
Stayed 4 nights in Jun 2019
Response from AleA on Jul 3, 2019
Dear guest, Thank you for sharing your pleasant experience at the DoubleTree by Hilton Cluj - City Plaza. We appreciate you mentioning our convenient location and the excellent service provided by our team. Thank you again for your kind remarks, and we look forward to welcoming you back for another exceptional trip. Best regards, Alexandra Avram PR & Marketing Coordinator

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After multiple visits, DoubleTree Cluj still has great service and facilities, my favourite part of this stay is where the staff at breakfast preempted my request for Soya milk!
Stayed 3 nights in May 2019
Response from AleA on May 28, 2019
Dear Guest, Thank you for the fantastic review. We appreciate you taking the time to share your experience with others. We are so glad you enjoyed your visit with us here at DoubleTree by Hilton Cluj - City Plaza. We look forward to seeing you again! Best regards, Alexandra Avram PR & Marketing Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from AleA on May 28, 2019
Dear guest, Thank you for sharing your pleasant experience at the DoubleTree by Hilton Cluj - City Plaza. Best regards, Alexandra Avram PR & Marketing Coordinator

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable week
Perfect position close to start and finish of marathon at Cluj-Napoca arena. Could not fault hotel in anyway.
Stayed 5 nights in Apr 2019
Response from AleA on Apr 23, 2019
Thank you for sharing this review! We're happy that your overall stay at DoubleTree by Hilton Cluj - City Plaza was enjoyable and that you were able to take advantage of our location. We certainly look forward to welcoming you back again soon for another wonderful visit! Best regards, Alexandra Avram Marketing & PR Coordinator

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel in a good city
reat hotel this one,lovely sauna pool area,very clean and tidy. Very friendly staff, also cracking cookie on arrival. Clean and friendly bar area. Room was lovely but very hot,i think this comes from underfloor heating, the air con was great neither. The shower was great but unfortunately, because it was a walk in shower it wasn't sealed correctly and leaked everywhere. Hair dryer didn't work but got it replacent within 5 mins...very good. I ate in the restaurant i thought the food was very good and service was excellent. I asked for an alarm call first thing in the morning but i never came through...good job my phone alarm was working. overall was happy with this hotel and would stay here again.
Stayed 1 night in Apr 2019
Response from AleA on Apr 23, 2019
Dear guest, Thank you for leaving your comments after your stay with us here at the DoubleTree by Hilton Cluj - City Plaza. Your helpful comments are much appreciated and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to sharing an even better experience with you soon! Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Anselmo, London

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always great to stay at DoubleTree in Cluj, nice room + nice breakfast + easy city access
Stayed 2 nights in Mar 2019
Response from AleA on Apr 3, 2019
Thank you for sharing this review! We're happy that your overall stay at DoubleTree by Hilton Cluj - City Plaza was enjoyable and that you were able to take advantage of our location. We certainly look forward to welcoming you back again soon for another wonderful visit! Best regards, Alexandra Avram Marketing & PR Coordinator

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not my first time here and it's still great. My room this time however had a noisy AC unit. Light sleepers should avoid room 400.
Stayed 4 nights in Mar 2019
Response from AleA on Apr 3, 2019
Thank you for taking the time to leave your comments following your recent visit to the DoubleTree by Hilton Cluj - City Plaza! While we're happy you enjoyed our hotel, it's unfortunate our rooms didn't meet your expectations. We regret your inconvenience so we'll address your concerns with our team moving forward. We look forward to hosting you again soon! Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Meave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing! Staff was very helpful, beautiful hotel and very clean!
Stayed 3 nights in Feb 2019
Response from AlexandraA on Mar 5, 2019
Dear Meave, Thank you for taking the time to leave your comments following your most recent visit to the DoubleTree by Hilton Cluj - City Plaza! We all here at the hotel are extremely happy to see your positive comments, your stay with us and that you found the property to your liking. Once again, thank you for taking the time to leave a feedback and we hope to welcome you back again soon. Sincerely, Alexandra Avram Marketing & PR Coordinator

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree Cluj
Breakfast was great, the rooms were comfortable and clean.
Stayed 3 nights in Feb 2019
Response from AlexandraA on Mar 5, 2019
Dear Stephen, Thank you for taking the time to leave your comments following your most recent visit to the DoubleTree by Hilton Cluj - City Plaza! We are delighted to hear that you enjoyed your stay with us and that you found the property to your liking. Once again, thank you for taking the time to leave a feedback and we hope to welcome you back again soon. Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from AlexandraA on Mar 5, 2019
Dear David, Thank you for taking the time to leave your review following your most recent visit to the DoubleTree by Hilton Cluj - City Plaza! Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, great breakfast and very friendly staff.
Stayed 4 nights in Jan 2019
Response from Alexandra Avram on Feb 5, 2019
Dear guest, Thank you for leaving your comments after your stay with us here at the DoubleTree by Hilton Cluj - City Plaza. We are glad that you enjoyed your stay and took advantage of our great location. Also, we appreciate your compliments regarding our hard-working team. We hope to be able to welcome you back again soon! Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Alexandra avram on Jan 18, 2019
Dear guest, Thank you for taking the time to leave your comments following your recent visit to the DoubleTree by Hilton Cluj - City Plaza! We hope to welcome you back again soon for your next visit. Best regards, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the place to stay in Cluj-Napoca
The hotel was terrific. It is in the best part of the city, close to the town square, cathedral, and good restaurants. Cluj-Napoca is actually a great town with a long history and capital of the Transylvania region. The room was perfectly comfortable with lots of space, a great bathroom and an excellent bed. The breakfast was exceptional. We actually moved to this hotel from another one in Cluj-Napoca which was really sketchy. I definitely recommend this hotel. The staff spoke great English and were very helpful.
Stayed 1 night in Nov 2018
Response from Alexandra Avram on Nov 13, 2018
Thank you for sharing your feedback in regards to your recent experience at Doubletree by Hilton Cluj - City Plaza. We're thrilled that you loved our location and service. Thank you for you kind words, we all here at the hotel are extremely happy to see your positive comments. We look forward to welcoming you back to the DoubleTree by Hilton Cluj-City Plaza soon! Sincerely, Alexandra Avram Marketing&PR Coordinator

10/10 Excellent

Rahat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

8/10 Good

Dimitar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in very convenient location
Everything was great with the hotel. Staff and service were perfect and location was amazing providing easy access to city centre, sights and all the cool cafes and restaurants. Breakfast was fresh, tasty and plentiful. My only problem was with the aircon in the room. It became hot at which point I lowered the temperature by 1 degree and that made it really cold. Never managed to get a comfortable temp to sleep.
Stayed 3 nights in Oct 2018
Response from Alexandra Avram on Oct 24, 2018
Dear Dimitar, Thank you for taking the time to leave your comments following your recent visit to the DoubleTree by Hilton Cluj - City Plaza! We all here at the hotel are extremely happy to see your positive comments, thrilled that you enjoyed your stay with us and that you found the property to your liking. I will pass your feedback, regarding the AC, to the relevant department so it can be properly reviewed and discussed. Once again, thank you for taking the time to leave feedback and we hope to welcome you back again soon. Sincerely, Alexandra Avram Marketing & PR Coordinator

10/10 Excellent

Dave

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018

10/10 Excellent

Alan, Norwich/Ipswich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stuff
Great room, food, staff. What more could I ask for?
Stayed 2 nights in May 2018
Response from Alexandra on Jul 5, 2018
Thank you for sharing this review, Alan! We're happy that your overall stay at DoubleTree by Hilton Cluj - City Plaza was enjoyable and that you were able to take advantage of our service. That's what we like to see! We certainly look forward to welcoming you back again soon for another wonderful visit! Sincerely, Alexandra Avram Marketing & PR Coordinator