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Reviews of Holiday Inn Express Hotel & Suites Alvarado, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Alvarado, an IHG Hotel
325 Village Park Drive, Alvarado, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 222 out of 465 reviews" "
Rating 8 - Good. 135 out of 465 reviews" "
Rating 6 - Okay. 55 out of 465 reviews" "
Rating 4 - Poor. 28 out of 465 reviews" "
Rating 2 - Terrible. 25 out of 465 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff was attentive. Room was clean, but bathroom tile needs to be redone. Other than that, great experience.
Stayed 1 night in May 2024

6/10 Okay

jemima

Travelled with group
Liked: Amenities
they never vaccum inside room. sofa ed not clean. air vent has dust , musty smell of carpet. need bell at frin
Stayed 4 nights in May 2024

8/10 Good

Robin n Lisa

Stayed 1 night in Apr 2024

8/10 Good

ariel

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great. I just missing toothpaste
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Thank you so much for your wonderful feedback.We look forward to having you stay with us on your next visit to the area.

4/10 Poor

Caitlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
The outside of the property was great. But once I got to my room there were multiple issues- broken tiles in the bathroom, decent size holes in the carpet, even what looked like blood on the wall in the bathroom. I probably would not stay here again. If I could get a refund I would request one
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 4, 2024
Thank you for your feedback.We appreciate pointing out where we have stumbled and will work on getting better.

6/10 Okay

Kristin

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Meh - not a great stay, not horrible.
This property is tired and a little worn out. I didn't bother to shower as the shower was moldy and not overly clean. The sofa in my room was stained and very dirty. The bed was comfortable enough for an overnight stay. Three of my room keys didn't work so I had to keep lugging my bags up and down the elevator until I received a room keycard that worked. There are so many disposable items: paper cups, plastic cups, paper products - not very eco-friendly.
Stayed 1 night in Jan 2024
Response from General Manager on Mar 4, 2024
Thanks so much for your honest feedback.We appreciate pointing out where we stumbled in delivering to meet your expectations.

10/10 Excellent

jose abraham

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from General Manager on Mar 4, 2024
Thank you so much for your positive feedback about your stay.We look forward to your next visit to the area.

10/10 Excellent

Tracey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at this location were friendly, available, and timely. The elevator is slow and the washer didn’t work. Other than that this was a great place to stay in Alvarado. Breakfast was good and the cook was so kind. Everyone here was super helpful.
Stayed 2 nights in Jan 2024
Response from General Manager on Mar 4, 2024
Thank you so much for your positive feedback about your stay.We look forward to your next visit to the area.

2/10 Terrible

Shantrell

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Eric

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathroom door would not stay open, tiles were loose on the floor, the door where the fridge was would not close. The room felt in disrepair.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great for the holidays.
Stayed 2 nights in Nov 2023

6/10 Okay

Ty

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Noisy due to the construction on the freeway side that we stayed on. Also seemed a little run down, loose floor tiles in the bathroom, I tripped twice on the corner edge were the carpet and the tile joined together in the kitchen area, just believe it’s time for a “remodel”
Stayed 4 nights in Nov 2023

2/10 Terrible

Soledad

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Room was dirty when we checked in they gave me a toilet boil brush with no spray or anything to do myself said they couldn’t do anything since housekeeping was gone for the day. Carpet is filthy, comforters smelled bad, we went for an event and booked 5 rooms total, 2 were cancelled one day before stating there was a pipe broken but they had clearly overbooked. In a suite we got the AC was not working. Housekeeping went once in 4 days to clean room when twice I told him we needed trash taken out and bathrooms cleaned.
Stayed 4 nights in Oct 2023
Response from General Manager on Nov 26, 2023
Thank you for taking the time to submit your review of our property.I am so terribly sorry for the opportunities that you had experienced during your stay.If you have an opportunity, I would welcome a chance to speak with your directly about your issues.Thank you once again and we hope to be able to win your business back for the future.

2/10 Terrible

Soledad

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
So many things gone wrong but here are a few, I had 5 rooms reserved since 6 weeks ago. Got there and only 3 were available. They overbooked and tried saying there was a leak in a room but told everyone the same story when there was no leak. Rooms were disgusting, toilet was still dirty and was given a brush to clean myself since housecleaning had left already. No spray until I asked again. Housekeeping went once (we were there 4 days) talked to some guy twice told him to please clean our room and at least give us clean towels he seemed confused and said ok, still didn’t clean rooms nor give us towels or throw trashes out. There was a large spider in one of our suites and small bugs in our room. Comforter smelled funky, carpets absolutely disgusting that my daughter was not allowed to play on the floor
Stayed 2 nights in Oct 2023
Response from Alvarado Staff on Oct 31, 2023
Hi Soledad,Thank you for the review. Unfortunately it appears you were a little misinformed. We did in fact have roof damage from the storm prior to your arrival which in fact did cause some of our rooms to be placed out of service on a weekend when we were full. When this happens some reservations have to be moved to another location. I do see however all the rooms under your name were all kept here at our hotel. I do wish you had brought to our attention your issues with the carpet and room cleanliness when you spoke to our executive housekeeper so we could have addressed those while you were staying with us.

10/10 Excellent

Norlang, Pacifica

Stayed 1 night in Aug 2023
Response from General Manager on Oct 22, 2023
Thank you so very much for your kind words about our hotel and the staff here at the Holiday Inn Express in Alvarado. We look forward to having you stay with us on your next stay in the area.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 17, 2023
Thank you so very much for your recent stay at Holiday Inn Express & Suites, Alvarado Texas.We appreciate your kind words about the level of service we provided during your stay.We look forward to having you enjoy our hospitality on your next visit to our area.

10/10 Excellent

Heather

Stayed 1 night in Oct 2023
Response from General Manager on Nov 26, 2023
Thank you so very much for taking the time to let us know about your stay.We appreciate the response and look forward to hosting you for any opportunities for you staying with us.

10/10 Excellent

Martha

Stayed 1 night in Oct 2023
Response from Alvarado Staff on Oct 31, 2023
Thanks for the great review Martha!

6/10 Okay

Jason

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Kinda ok
Check in was easy and friendly. Room doesn't have any USB charging ports. Hotel has a stinch overall that's kinda hard to explain. Breakfast was great!
Stayed 1 night in Oct 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

6/10 Okay

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was really friendly and the beds were comfortable. The hotel definitely needed an update. The walls in our room were stained and/or scuffed. It smelled liked mildew and we noticed the lamps and bathroom fixtures were rusting. The tile in the bathroom was loose and didn’t have grout. The floors were uneven. It was right next to the highway and was really noisy. The area wasn’t in very good shape either.
Stayed 1 night in Oct 2023
Response from Alvarado Staff on Oct 31, 2023
Thanks for your review Jessica. We hope you give us another try once our renovation is complete, I think you will be impressed.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, nice hotel
Front desk was great. AC in our room did make a loud noise but tolerable. Great TV channel selection. Clean room. Would stay again.
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 Excellent

Elliott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 Excellent

Paula, Benton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was spot on with dinner recommendations. They were also very accommodating.
Stayed 3 nights in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

2/10 Terrible

Telma

Travelled with family
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We are sorry that we did not meet your expectations during your most recent stay with us. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Alvarado Staff on Aug 31, 2023
Thanks for the great review Sheena. We enjoyed having you stay with us and look forward to your coming back again.

10/10 Excellent

RUTH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on Oct 13, 2023
Thank you so very much for your feedback. We use this constructive type of information to help us to improve our product and service. Thank you for taking the time to let us know.

4/10 Poor

manira

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was super dirty, and both beds with a lot of hair like dog hair. I think they didn't change the sheets from the previous guest. The room is not expensive but also not cheap to be in such poor condition
Stayed 1 night in Aug 2023

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, property conditions & facilities
Reqlly dirty. Smells like mold everywhere. Carpet dirty and bugs. Worst than a motel. I had to leave
Stayed 1 night in Jul 2023

2/10 Terrible

Tiano

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in and there was blood on the sheets in an unclean room, I had to go downstairs to get new sheets. Upon returning we found out the AC was broken, the shower wasn’t working, and there were chips and other items in the room which was still dirty.
Stayed 1 night in Jun 2023
Response from Alvarado Staff on Jun 16, 2023
We're so sorry your stay was not up to our standards. I have shared this with our team to make adjustments. I hope you give us another chance to earn your loyalty.

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfortable and the bathroom was quite spacious. I was worried that the road noise would disturb our sleep but it was very quiet and we drifted off without issue. This was a very enjoyable stay.
Stayed 1 night in May 2023
Response from Alvarado Staff on May 24, 2023
Hi Audra,I'm so happy to hear you enjoyed your stay with us and we exceeded your expectations. We hope you will stop by again on your next visit. Until then safe travels.

10/10 Excellent

LeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean, comfortable and friendly greeters.
Stayed 1 night in May 2023
Response from General Manager on May 23, 2023
Thank you so much for your kind words about our hotel. We look forward to having you when next you visit the area.

10/10 Excellent

Alejandro

Travelled with family
Liked: Staff & service, room comfort
Super
Muy Bien Todo, no ruido, breakfast muy bueno
Stayed 1 night in May 2023
Response from General Manager on May 14, 2023
Gracias por las amables palabras. esperamos tenerlo en nuestro hotel en el futuro.

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service
Overall I really enjoyed staying here with my husband! The part I was most impressed by is the front desk staff. I left some items in my room after I checked out and Shauna was kind enough to confirm they had them and help to get them shipped to me. Since I live several hours away. She was so kind and went above and beyond. Highly recommend staying here.
Stayed 1 night in May 2023
Response from General Manager on May 8, 2023
Thank you so very much for providing us with incredible feedback. We do appreciate the time you have taken to let us know how we did. We look forward to your return to the area and hopefully staying with us again.

4/10 Poor

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
A/C problem
A/C in the room did not work correctly. Only one side of the vents blew air.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 24, 2023
Thank you so very much for letting us know of the issue with your room. We are sorry that there was an inconvenience. We work hard to make sure our guests stay is comfortable We are always looking at ways to improve our product.

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 20, 2023
Thank you so very much for your kind and thoughtful review of our hotel. We look forward to having you again when traveling to the area.

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Very convenient. Helpful staff.
Response from Shauna on Apr 17, 2023
Thanks for the great review. We enjoyed having you here.

8/10 Good

Clifford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view.
Stayed 1 night in Apr 2023
Response from Shauna on Apr 17, 2023
Thank you for the nice review Clifford.

2/10 Terrible

Edward

Liked: Cleanliness
Disliked: Staff & service
I was there at 4 and was supposed to check in, the room wasn’t ready.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 4, 2023
Thank you for taking the time to let us know about your stay. Unfortunately sometimes, due to business volume and the time necessary to get the rooms clean for new arrivals, all rooms may not be ready at designated check in time. We appreciate your feedback and look forward to another opportunity.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, spacious suite, and lots of stores and restaurants within walking distance.
Stayed 2 nights in Mar 2023
Response from Shauna on Apr 17, 2023
So happy to hear our hotel was perfect for your needs during your stay.

10/10 Excellent

Rebecca, Lubbock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk helpful and courteous
Stayed 1 night in Mar 2023
Response from Shauna on Apr 17, 2023
So glad to hear our front desk staff met your expectations Rebecca. We pride ourselves on our friendly staff.

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, staff & service
The beds were too bouncy and a bit saggy in the middle. For one night it was fine.
Stayed 1 night in Mar 2023
Response from Shauna on Apr 17, 2023
Sorry to hear our beds weren't to your liking. Please try us again and I'm sure your next stay will be better.

8/10 Good

Rebecca, Lubbock

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Room seemed outdated. Very noisy neighbors. Noisy road noise.
Stayed 2 nights in Mar 2023
Response from Shauna on Apr 17, 2023
I'm sorry your stay wasn't enjoyable Rebecca. We are expecting a renovation soon. Please give us another try in the future, I'm sure it will be more to your liking.

10/10 Excellent

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Shauna on Apr 17, 2023
Thanks for the awesome review Martha! We enjoyed having you stay with us!

10/10 Excellent

ravi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is clean hotel while traveling to take break from driving
Stayed 1 night in Feb 2023

2/10 Terrible

George

Stayed 1 night in Jan 2023

4/10 Poor

Brad

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room had dirty carpet, AC wasn't working properly.

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay was fine. Requested late check out. Was told that was fine. Yet, a man came banging on my door a few min after 11am saying… check out was at 11am. Smh. Not only that. But they put a temp hold on my card and still have not released them back to me and I checked out over 10 days ago
Stayed 1 night in Dec 2022

6/10 Okay

Cathy

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Front desk was very helpful and efficient. Hotel has not kept up with maintenance and the work they have done, was not done well.
Stayed 1 night in Dec 2022