Ballroom

Reviews of DoubleTree by Hilton Hotel Chongqing North

4.5 out of 5
DoubleTree by Hilton Hotel Chongqing North
Building B, Sincere Center No. 68, Yanghe Yi Road, Jiangbei District, Chongqing, Chongqing

Reviews

8.4

Very good

Rating 10 - Excellent. 54 out of 143 reviews" "
Rating 8 - Good. 69 out of 143 reviews" "
Rating 6 - Okay. 8 out of 143 reviews" "
Rating 4 - Poor. 5 out of 143 reviews" "
Rating 2 - Terrible. 7 out of 143 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

jian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful night
It is a wonderful night stay. Nice services and clean ing room make me impressive. I will book here again next time.
Stayed 1 night in Jul 2020
Response from Melody Xu on Jul 22, 2020
Thanks for your feedback,looking forward see you soon.

8/10 Good

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Melody Xu on Dec 21, 2019
谢谢您的反馈,酒店就在观音桥步行街中,距离江北机场、火车北站、重庆西站均只需要30分钟左右车程,我们下次再见哦!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 13 nights in Apr 2019
Response from Melody Xu on May 8, 2019
We are so appreciated you took time to sharing us your stay feedback, we looking forward see you again, have a nice day!

2/10 Terrible

Jianpeng

Disliked: Cleanliness
last tenant fake lashed were still in room
Stayed 2 nights in Apr 2019
Response from Marcom Coordinator on Apr 10, 2019
I am so sorry to hear that, we will keep following the problem that you mentioned, we really hope we can do something make you feel better, thanks for your feedback.

10/10 Excellent

Hong mei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient vibrant location
The hotel is very nice and the staff tries hard but their English isn't great so it can lead to some problems if you don't speak Chinese.
Stayed 3 nights in Jan 2019
Response from DoubleTree by Hilton Chongqing North on Feb 15, 2019
Thanks for choosing our hotel and sharing your stay with us. To offer homelike service is our consistent tenet and we are going to keep bringing the fine experience to our guests. We pay high attention to the question you mentioned, and we are runing the English training to our staff to improve their speaking skill to offer better service to our guests. You are always welcoming by us and we are looking forward to seeing you again!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel add is very convenient to maove arounbd
Stayed 3 nights in Jan 2019
Response from DoubleTree by Hilton Chongqing North on Jan 22, 2019
Thanks for choosing our hotel and we are very happy to know you had a pleasant stay at our hotel. To offer homelike service is our consistent tenet and we are going to keep bringing the fine experience to our guests. We are looking forward to welcoming you again and hoping you have an unforgettable memory in Chongqing!

10/10 Excellent

Wai woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoy the stay. Everything was fabulous.
Stayed 2 nights in Dec 2018
Response from DoubleTree by Hilton Chongqing North on Jan 2, 2019
Thanks for choosing our hotel and we are very happy to know you had a pleasant stay at our hotel. To offer homelike service is our consistent tenet and we are going to keep bringing the fine experience to our guests. We are looking forward to welcoming you again and hoping you have an unforgettable memory in Chongqing!

8/10 Good

Jen Hui

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, comfortable room.
Conveniently located in an area with restaurants, shopping centers and supermarkets all within walking distance. Staff is friendly and helpful, although not many are fluent in English. Breakfast buffet has a pretty good selection. Overall an enjoyable stay!
Stayed 5 nights in Dec 2018
Response from DoubleTree by Hilton Chongqing on Dec 17, 2018
Thanks for choosing our hotel and we are very happy to know you had a pleasant stay at our hotel. To offer homelike service is our consistent tenet and we are going to keep bringing the fine experience to our guests. We are looking forward to welcoming you again and hoping you have an unforgettable memory in Chongqing!

10/10 Excellent

Jon, North Carolina, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location was good. The front desk staff was pleasant and helpful. The room was clean
Stayed 1 night in Oct 2018
Response from DoubleTree by Hilton Chongqing North on Nov 21, 2018
Dear guest, thanks for choosing our hotel and we are happy to konw that you are satisfied with our service. Our hotel is located at Guanyinqiao, where an affluent business centre of Chongqing with shopping and entertainment mansions, business buildings, and many local food restaurants surrounded. We sincerely hope to welcome you again by our warm hospitality.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
My say was great! Lots near by enjoyed my stay
Stayed 1 night in Jul 2018
Response from DoubleTree by Hilton Chongqing North on Jul 31, 2018
Dear guest, thanks for choosing our hotel and we are very happy to know that you had spent a good time at our hotel. Our hotel is located at Guanyinqiao, where an affluent business centre of Chongqing with shopping and entertainment mansions, business buildings, and many local food restaurants surrounded. And now, our hotel is displaying a 'cableway' for guest to visit Chongqing attractions. We are looking forward to welcoming you again and inviting you to experience the charm of Chongqing.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Great Stay in Chongqing
Had a great stay spent time with a friend. Shoping is great and easy to get to. Food choices are very very plentiful. From in hotel fine dinning to street food.Hotel staff were friendly helpfull . I would recommend this hotel and The city of Chongqing. But let a taxi do the driving
Stayed 1 night in Jul 2018
Response from DoubleTree by Hilton Chongqing North on Jul 31, 2018
Dear guest, thanks for choosing our hotel and we are very happy to know that you had spent a good time at our hotel. Our hotel is located at Guanyinqiao, where an affluent business centre of Chongqing with shopping and entertainment mansions, business buildings and many local food restaurants. And now our hotel is displaying a 'cableway' at lobby, we are looking forward to welcoming you again to experience the charm of Chongqing.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2018
Response from DoubleTree by Hilton Chongqing North on Jul 31, 2018
Dear guest, thanks for choosing our hotel and we are very happy to know that you had spent a good time at our hotel. Our hotel is located at Guanyinqiao, where an affluent business centre of Chongqing with shopping and entertainment mansions, business buildings and many local food restaurants. Also, it's very convenient to reach subway staion, which only costs 5 minutes from our hotel, you can visit the famous Chongqing attractions whereby. We are looking forward to welcoming you again to experience the charm of Chongqing.

10/10 Excellent

Wai woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel, good location. I love this hotel
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They took very good care of me...easy to arrange a car to/from the airport. Excellent breakfast. And the warm cookie upon Arrival was delivered with a smile.
Stayed 2 nights in Nov 2017
Response from Rick Chen General Manager on Nov 21, 2017
Thanks for your stay experience sharing with us.We're very glad to hear that you had a memorable experience here. We hope the good location of the hotel gave you a lot of convenience and we are appreciated that you really like the hotel's dining. We are looking forward of you in Chongqing no sooner.

8/10 Good

Ron, Manassas Park, Va.

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Great location everything within walking distance.
The very helpful and pleasant staff was the most notable, they really went the extra mile for you.
Stayed 7 nights in Aug 2017
Response from Emily Yu on Oct 19, 2017
Your comments about your stay at DoubleTree by Hilton Chongqing North made me smile. We know it’s the little things that make your stay more comfortable (along with our great location). Hope to see you again soon.

10/10 Excellent

Huang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Rick Chen General Manager on May 18, 2017
感谢您对重庆江北希尔顿逸林酒店的满分赞誉与好评!希望您在美丽的山城度过了一段愉快的旅程~真诚期待不久的一天与您再会!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly hotel
Amazing room and services from all of Hilton staff. First class service. Strongly recommended. make me and my family feel at home
Response from General Manager on Jan 23, 2017
Thanks for staying here at the DoubleTree by Hilton Chongqing North. We’re glad you had a taste of our warm, caring service. We know it’s the little things that make your stay more comfortable (along with our great location). We look forward to welcoming you back.

8/10 Good

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean hotel
Overall, the hotel was great, deposit was a little high tho, and if you're u don't have basic Chinese background, communication is a bit hard. English is very very limited, you will get by with no English, but expect a sign language fest. Adding a surcharge fine print next to "Free WIFI" also seems a bit dodgy, but wasn't too bad, lobby wifi is free.
Response from General Manager on Jan 23, 2017
Thanks for your stay experience sharing with us. We strive to provide our guests with consistently outstanding living experience. We’re very sorry that you had a disappointing experience with English communication. We’ll strengthen the English training. Exceptional Guest service is the foundation of our brand promise and your feedback will help us improve. Thank you once again for your comments. We are looking forward of you in Chongqing no sooner.

8/10 Good

Tony, Redwood City, Ca.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in nice location downtown
Overall this was a great experience. The staff was excellent. I had great service from Jackie, Vera, Crystal, Debbie , and Daisy. All of the the doormen were friendly and accommodating as well. When I first got there, I was suffering from jet lag. I asked Vera if I could change my room to the other side of the building because there was a lot of noise from the construction going on next door. She took care of me right away. An hour and a half later I was in another room on the other side of the building with no extra charge. Overall this was the best experience I've ever had in a hotel in all my travels. I would definitely use Doubletree again and I would definitely use this same hotel if I ever return to Chongqing.
Response from Rick C, General Manager at Doubletree by Hilton Ch on Dec 1, 2016
Thanks for your stay experience sharing with us. We’re very glad to hear that you had a memorable experience here. I’m happy to hear that you enjoyed your stay and that Jackie, Vera, Crystal, Debbie , and Daisy was helpful! I’ll be sure to share your comments with them. We are looking forward of you in Chongqing no sooner.

8/10 Good

Wai Woon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Cheah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for shopping and food!
A short walk down hill will bring you to all the shopping malls! Even the famous hotpot place just around the corner, very convenient and very comfortable! Will totally recommend it...

8/10 Good

Raymond, new York , USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City center.very busy shopping Center.good services include Front desk, bell boys and house Keepers. But hotel lobby should Expend more space for the customer

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst stay ever!
Very bad service or I may say no service at all. Smell of dampness in the room. Internet doesn't work, however they will try to charge you anyway! No bath on twin rooms which is not shown on the hotel info. Wont even give one star!

4/10 Poor

Stephanie, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Room and facility upgrade needed
I have been coming to this hotel for a number of years. As great as the location and the services of the staff, the condition of the rooms and general facility has past its prime. Now I get the feeling of staying in a stale fake star hotel. The staff has informed me that the hotel is upgraded floor by floor, but obviously not fast enough as I was told the same last year.

10/10 Excellent

YY, SIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel accommodation
Best hotel I have stayed. The staff is very helpful, caring and friendly.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Richard, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a great place to stay
Great hotel, welcoming staff and very friendly guys in the restaurants. Only let down was that my colleagues were given access to the executive floor and lounge while I wasnt.

8/10 Good

Wai Kee, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
nice hotel, good location. no free in room wifi is a minus

8/10 Good

Ye, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok experience
Overall it was a reasonable experience. The lobby doesn't feel very open and airy. We were not greeted or anything when we arrived. The business centre was supposed to be open 24 hours a day, but when I went there at around 8 in the evening it was not open. It is a shame that wifi is not free. The free wifi in public area was not very good.

10/10 Excellent

Jing, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Nice

6/10 Okay

Carl, Washington DC

Great Location...easy access !
It's a nice hotel, but not great....the location as much as any one thing, would be reason enough to recommend it. In many ways it's very ordinary....one of the biggest failures as far as I'm concerned, was the staff was not proficient enough in English....they seem to understand (gestures seemed to help) but not very helpful in response to some very basic questions that most any guest would ask, regarding the hotel....I'm not referring to things such as directions, weather, taxies etc.

10/10 Excellent

Peter H, NC USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and value for money
No problems with this hotel. Will stay here again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

raymond

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton Experience
Clean and well maintained. Not much facilities though. However, conveniently located with easy accessibility to shopping areas. Overall good experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ju

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

10/10 Excellent

feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

feng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

Huai-han

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
性價比極高
酒店就位在熱鬧的觀音橋步行街走路一兩分鐘就到 附近餐廳林立 旁邊就是一個高檔的商場 各種機能非常方便 非常推薦入住
Stayed 2 nights in Apr 2021

10/10 Excellent

dongfang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

PeiJie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
服务周到
Stayed 1 night in Mar 2021

8/10 Good

CHIH-YAO

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
運動設備
整體還不錯,但游泳池太小
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Melody Xu on Oct 19, 2019
谢谢您对我们酒店的认可,酒店在江北著名的观音桥步行街中,L1-L3是大型高端商场星光68,绝对是买买买的天堂呐,酒店大堂出门100米就是重庆数一数二的网红火锅珮姐,还有步行6-8分钟即到的文艺打卡点北仓等你发现~

10/10 Excellent

YungMing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點方便
Stayed 2 nights in Aug 2019
Response from Melody Xu on Aug 22, 2019
好评收到~这里交通也很方便喔,早餐也十分有特色的哟,重庆小面、自制酸奶、中西式自助,每一道都可以唤起您元气满满的一天呀

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错的地理位置,挺好的
Stayed 2 nights in May 2019
Response from Melody Xu on Jul 22, 2019
谢谢您对我们满意评价,酒店地处观音桥步行街,周围不论是购物还是是吃喝玩乐都是非常的便利,您既可以乘坐酒店电梯直达星光68广场买买买,又可以步行100米到酒店旁边的珮姐网红火锅感受重庆火锅的魅力,也可以到周边小店感受重庆本地人热爱的其他美食!

4/10 Poor

mw, 香港

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
大堂接待員有禮,但不斷遊說我升級房間,聲稱我2個人入住,大床房張床會窄。如果張床窄,點解酒店唔從新購入適合雙人床,而唔係不段叫客人俾錢升級,雙人床唔夠雙人睡的話,唔好叫雙人床房間,叫返做單人床吧。另外,我間房位於員工房隔離,酒店員工24 小時不停進出,又唔理會關門時的燥音,另到我們都睡得非常差。
Stayed 2 nights in Jun 2019
Response from Melody Xu on Jun 27, 2019
亲爱的客人您好,很抱歉得知您的不悦体验。我们酒店是希尔顿旗下的高端酒店品牌之一,房间的设施均遵循了希尔顿的标准。此次入住给您造成的不便,还请谅解呢~您下次在预订时可以备注下您的特殊要求,我们会按照您的喜好帮您预留房间的~您也可以选择我们其他房型,推荐您下次预定我们47平米的豪华客房哦~再次向您表示诚挚的歉意,祝您生活愉快!