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Reviews of Hotel Francs

3.5 out of 5
Hotel Francs
Hibino 2-10-2, Chiba, Chiba

Reviews

8.4

Very good

Rating 10 - Excellent. 184 out of 410 reviews" "
Rating 8 - Good. 149 out of 410 reviews" "
Rating 6 - Okay. 55 out of 410 reviews" "
Rating 4 - Poor. 13 out of 410 reviews" "
Rating 2 - Terrible. 9 out of 410 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Adrian

Business traveller
Liked: Amenities
Rooms are extremely dated, old. The hotel is however quiet and in a very good location for Makuhari Messe, a lot cheaper than other places around that area.
Stayed 5 nights in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's our second time to booked in this hotel . Clean and quite room . Staffs are friendly . Great Customer service. Highly recommended. Will definitely comeback.
Stayed 4 nights in Feb 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced terrible experience. Don’t book here
I first booked this place because it said it had parking on site. But when I arrived they said their parking only allowed small kei cars. So I had to find a public parking garage nearby. Then when I checked in they messed up my booking with someone else’s. They were all over the place, gave me the wrong cards and wrote the wrong check out date on the paper. The room they gave me was very old and dirty and the outlets weren’t even working properly. Everything was from the 90s, the room definitely needs to be remodeled for the price they’re charging people. The hotel had no amenities, not even a coin laundry. The lobby also has nothing but people standing there doing nothing but just staring at visitors. Also booked the hotel including the kids in the booking but when I asked for extra towels from the lobby the old man started complaining that kids don’t get towels even though we were reusing the towels for the other nights so we would have used the same number of towels if they gave us new towels every night anyways. But if I call the lobby and ask for two towels your response should just be “no problem we’ll get two more towels to you right away” but no I get complaining from an old man. What am I over paying a hotel for if I can’t even get two extra towels. And on top of all of this you could feel the hard metal springs on the mattresses. Got terrible sleep and unfortunately booked for a few nights. Feel disrespected with this place being called a “western” hotel.
Stayed 2 nights in Feb 2024

8/10 Good

TSUYOSHI, Yokohama

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For business, it’s not necessary to have outlets. Rather how fast you can reach to the messe is more important
Stayed 1 night in Nov 2023

6/10 Okay

Andrew

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Jong, Dublin

Business traveller
Liked: Cleanliness, staff & service
quiet and clean hotel. The staff was very polite and helpful with questions. The breakfast buffet food was somewhat limited. there wasn't much dining option at the hotel. the hotel is located pretty close to train station and shopping outlets where more dining options were available.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
It was great. I'd stay here again
Stayed 1 night in Jun 2023

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. The hotel staff was excellent and very helpful. They are efficient and very professional. We really appreciate their effort in making our stay confortable. Walking distance from a train station and with plenty of dinner options.
Stayed 6 nights in Jun 2023

8/10 Good

Eirini

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Conference stay
Lovely staff, convenient location and comfy executive room.
Stayed 3 nights in Jun 2023

4/10 Poor

Armin

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The Wi-Fi in the hotel room was patchy. It kicked out every few minutes, causing me to lose significant parts of my work and making everything take three times as long. Unacceptable, especially for a room on the executive level.
Stayed 6 nights in May 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Chiba
Excellent. Efficient front desk. Room size is very comfortable. Good location. Convenient Airport Limo Bus in front of hotel.
Stayed 2 nights in May 2023

8/10 Good

Stephen, Markham

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2023

10/10 Excellent

Michala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent and very helpful. Hotel Francs was a uniquely French styled hotel and I enjoyed the location.
Stayed 4 nights in Mar 2023

10/10 Excellent

Briannah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2023

10/10 Excellent

SHYAMAL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Extended service with smile. Neatness and attention to details.
Stayed 4 nights in Mar 2023

2/10 Terrible

Jean-Claude

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is dated and the picture do not reflect the condition of the rooms which are very dated especially the bathrooms look and feel like 20 years old
Stayed 3 nights in Feb 2023

2/10 Terrible

Jean-Claude

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pictures do not match reality NO In Room coffee only tea Bathroom need you to step up and barely clears 6 feet 2" when standing in the shower,.,,,mattresses are old and shower sprayhead is from 20 years ago
Stayed 1 night in Feb 2023

8/10 Good

chienkuo, SAN MATEO

Stayed 2 nights in Jan 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Staff is efficient and friendly. Comfortable room much larger than typical Japan size hotel rooms. Close to train/bus station. No food or restaurant in the hotel.
Stayed 1 night in Dec 2022

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022

4/10 Poor

Straker

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
In desperate need of renovation. The breakfast is not good. They charge you hourly for a late checkout request. Not recommended.
Stayed 3 nights in Nov 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent but comfortable3-star hotel
Stayed 1 night to meet a friend nearby and before leaving the country the next day. Was my 1st time staying in the area and surprised to find many different types of restaurants and cafes nearby. The room was basic and the bed was comfortable. Breakfast was limited and basic but what was expected in a 3-star hotel in Japan. The only viable transportation method to/from Narita Airport is the airport bus, which is quick and comfortable and stops right in front of the hotel but with Covid the service is limited.
Stayed 1 night in Nov 2022

10/10 Excellent

Steven

Stayed 3 nights in Sep 2022

10/10 Excellent

Rikako

Stayed 1 night in May 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The executive rooms are very large and good value for money. The staff was friendly and very helpful. The outlet is just a block away, there is a large park nearby and a beach a couple of blocks away.
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
exhibition travel
very good stay
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
direct transport by shuttle from Narita Airport, also clean and quiet.
Stayed 3 nights in Jun 2019

6/10 Okay

si-96, Japan

Liked: Staff & service
Great service. The room was small in comparison to the price and smelled of smoke. Breakfast buffet could be improved.
Stayed 1 night in Feb 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the hotel is situated near to the makuhari messe convention centre. and is accessible to the Mitsui outlet stores and train station.
Stayed 6 nights in Jan 2019

8/10 Good

Shuxian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Hotel was old but good location and clean. Definitely better than some of the other options.
Stayed 5 nights in Nov 2018

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay.
Relative to hotels in the area (Makuhari, Chiba), Hotel Francs is a well priced, clean, nice hotel. Being energy efficient, the room can get warm with an AC that isn’t very strong. But this is pretty common for many hotels, and indoor environments in Japan during hot/warm/mild weather. The breakfast is good although there isn’t a lot of seating area and can get crowded at times. Overall I had a nice stay.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2018

8/10 Good

??

Travelled with family
Liked: Staff & service
4/30～5/2の2泊3日で宿泊させていただきました。車を利用しましたが、近くに安価な駐車場もあり便利でした。公共交通機関及び周辺には飲食店も多く非常に便利でした。また宿泊料金も安価に抑えることができ非常に満足でした。また機会があれば利用させてもらいたいと思いました。ありがとうございました。
Stayed 2 nights in Apr 2024

10/10 Excellent

??

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

あい

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Sanae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

KUMIKO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

のりこ

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Yoko

Stayed 1 night in Mar 2024

8/10 Good

ショウタ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
対応が良くまた利用したい
Stayed 1 night in Mar 2024

8/10 Good

Tomoka

Liked: Cleanliness
Stayed 2 nights in Mar 2024

6/10 Okay

Saori

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

ITSUKO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広くて快適でした
Stayed 1 night in Feb 2024

10/10 Excellent

Atsushi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024