Outdoor pool, pool umbrellas, sun loungers
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Reviews of Chiang Mai Gate Hotel

3.5 out of 5
Chiang Mai Gate Hotel
11/10 Suriyawong Road ,Haiya, Muang, Chiang Mai, Chiang Mai

Reviews

7.4

Good

Rating 10 - Excellent. 58 out of 331 reviews" "
Rating 8 - Good. 153 out of 331 reviews" "
Rating 6 - Okay. 88 out of 331 reviews" "
Rating 4 - Poor. 21 out of 331 reviews" "
Rating 2 - Terrible. 11 out of 331 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed @ Chaing mai gate 3 times now .have been happy with the hotel every time. Walking distance to the market day and night food market
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shopping close nice and clean also service friendly and good services. Nothing else that I don’t like
Stayed 2 nights in Nov 2023

6/10 Okay

phil

Travelled with family
Ok
Stayed 1 night in Aug 2023

6/10 Okay

Nicola

Stayed 2 nights in Jul 2023

6/10 Okay

Sherry

I stayed here because it was the meeting point for a tour I was taking. The place is very dated.
Stayed 2 nights in Jun 2023

10/10 Excellent

phil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful
Stayed 8 nights in Apr 2023

10/10 Excellent

Stephen

Stayed 1 night in Mar 2023

6/10 Okay

Sam

Liked: Staff & service, amenities
Staffs were friendly and I like the quiet environment however, the shower facility in my room was terrible. The drainage was super slow and the water only subside five minutes after my shower. Highlighted to the front desk staff and they say will look into it but sadly, nothing was done throughout my for nights stay. The water temperature for the heater was inconsistence and need to be cautious during shower.

10/10 Excellent

Leo

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel , in good area
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall stay was excellent, however shower head should be on an actual stand aiming down as otherwise it just fires onto the bathroom floor.
Stayed 1 night in Mar 2020
Response from Nonzee MR. on Mar 17, 2020
Thank you very much for your kind opinion.

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great rooms and love having the pool right beside the beach and sea.
Stayed 1 night in Feb 2020
Response from Nonzee Mr. on Feb 13, 2020
Thank you very much for your kind suggestion.

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff friendly. Good location of hotel. Hotel is a bit old.
Stayed 3 nights in Dec 2019
Response from Nonzee Mr. on Dec 10, 2019
Thank you very much for your kind opinion.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Nonzee Mr. on Oct 30, 2019
Thank you very much.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ABF and Staff very helpful.Easy to Saturday market .
Stayed 1 night in Jun 2019
Response from Vee Ms on Jun 17, 2019
Thank you very much.

10/10 Excellent

LoireCheung, Hong Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location by the Old City, Chiang Mai Market and Saturday Night Market. Property decor in Lanna style, with swimming pool, Spa facilities, lounge, restaurant,.. guest room with a balcony. The staff is very friendly and accommodating
Stayed 3 nights in Jun 2019
Response from Non. on Jun 12, 2019
Thank you very much for your kind opinion.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019
Response from Non on Apr 3, 2019
Thank you.

2/10 Terrible

Verified traveller

Stayed 2 nights in Mar 2019
Response from Non. on Apr 3, 2019
Thank you

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019
Response from Non on Apr 3, 2019
Thank you.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Bathroom was DIRTY, Taps full of grime. Breakfast was always cold, Went for 6-30 am breakfast when dinning room opened, and cooked food was still cold. Staff was very pleasant, but would NOT recommend hotel.
Stayed 4 nights in Feb 2019
Response from Nonzee Mr. on Mar 7, 2019
Thank you very much for your kind opinion and We will slovenly problem.

4/10 Poor

Verified traveller

Stayed 4 nights in Feb 2019
Response from Non on Apr 3, 2019
Thank you.

4/10 Poor

Ken, Canada

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Old tired dirty hotel. Restaurant food cold, not clean
Stayed 4 nights in Feb 2019
Response from Non. on Apr 1, 2019
We will solve that your suggestion.

4/10 Poor

Ken, Rocky Mountain Canada

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Was once a lovely hotel but now needs many updates, it is old and tired, needs new flooring, painting and cleaning. The restaurant was not kept tidy during mealtimes, the food was not hot. I would not stay here again.
Stayed 4 nights in Feb 2019
Response from Non. on Apr 1, 2019
Thank you very much for your kind opinion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The staff were very helpful in holding my bag when i had a late flight and organising a last minute day tour and my taxi to the airport. Always friendly and smiling. I can not fault the staff even the cleaning staff were friendly. The room i had was a little dissapointing compared to previous reviews. I had a room on the top floor which had a very noisy air con unit on the balcony (this should be noted somewhere) which caused me a bad sleep. Paint was coming off the walls, the bedside lights looked like they were falling off with one screw holding them on, a main light in the room not working, no tea or coffee even though there is a kettle and cups provided (slightly confusing) no bath plug, the bed had 2 sheets with the duvet which kept getting twisted during the night and showing previous stains, no hair dryer, the air con settings box was too high for me to reach and both chair cushoins were not attatched to the chair frame. I was here with a group the day before in much a better room. Best to pay a little more and get a nicer room.
Stayed 2 nights in Mar 2019
Response from Nonzee Mr. on Mar 7, 2019
Thank you very much.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Non. on Apr 3, 2019
Thank you.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2019
Response from Non. on Apr 3, 2019
Thank you.

8/10 Good

kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weather amazing, hotel and staff couldn’t of been anymore helpful if they tried, perfect location for us close to temples and brilliant restaurants! General hotel cleanliness was unreal only thing letting it down was the bath/shower. other than that - amazing!!
Stayed 3 nights in Jan 2019
Response from Nonzee Mr. on Jan 28, 2019
Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jan 2019
Response from Nonzee Mr. on Jan 16, 2019
Thank you.

8/10 Good

Denise, Auckland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price. Located near the old city, simple stroll, next to some excellent more out of the way cafes and restaurants. Great pool and exceptional house cleaning staff.
Stayed 1 night in Oct 2018
Response from Nonzee Mr. on Nov 3, 2018
Thank you very much.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
with my experience I give A5
Always have a good experience at Chiang Mai gate hotel
Stayed 2 nights in Oct 2018
Response from Nonzee Mr. on Nov 3, 2018
Thank you very much.

2/10 Terrible

Verified traveller

Disliked: Staff & service, room comfort
Noisey hotel in central location
Had a complete heck of a night, some water tank / dripping noise coming from somewhere that contributed to me been awake all night. Then got to argue with staff the next day over 20 baht at check out - they tried charging me for drinkin two bottles of water which are supposed to be free. Apparently the two free bottles are the glass ones not the plastic ones but nobody told me. Plus hotel was full of young people doing group activities who made quite a din coming back in from bars. Shame because the room looked fantastic and had a lot of querky character to it.
Stayed 2 nights in Aug 2018
Response from Non on Sep 14, 2018
Sorry for any inconvenience caused that group noisy that we gave notice to company already and hotel has clearly sign for complimentary glass water,price list in front of refrigerator then client did not pay for any charges.

8/10 Good

Ron, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly staff, nice pool & good breakfast. Airport just 20 minutes away.
Stayed 2 nights in Aug 2018
Response from Nonzee Mr. on Aug 10, 2018
Thank you very much

10/10 Excellent

Goh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near foods and shopping
Good and comfortable
Stayed 5 nights in Jan 2018
Response from Mr.Nonzee on Jun 13, 2018
Thank you

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Leaking mini bar and locked safe
Mini bar was leaking water and safe can't be opened.
Stayed 2 nights in Jan 2018
Response from Mr.Nonzee on Feb 6, 2018
Sorry for any inconvenience problem will fix immediately

4/10 Poor

Chris, New Zealand

Disliked: Cleanliness, property conditions & facilities, room comfort
Suitable for young backpackers and super budget
The pictures of the Hotel make it look far better than it actually is. At best this is a 1 1/2 or 2 star hotel, certainly not 3 1/2. Room was a superior room however there was nothing superior about it. It was very small and the bathroom combined shower sink and toilet was smaller than most closets and only fit 1 person in it. Room was not very clean. dirt, grime, hair, fluff around the place, that looked like it had been there for months. Hotel is very outdated run down and looks like hasn't changed for 40 yrs. We think this hotel caters to large groups of young back packers as evident from all the packs lined up in the reception area most of the time. On positive note, the location is good. We were booked in or three nights but checked out after two and moved to another hotel . The lady at reception was very good when we explained why and transferred us to our new hotel by hotel shuttle for free. The breakfast was also very poor .
Response from Mr.Nonzee on Feb 6, 2018
Group series stayed only 1 night and waiting to leave by night train

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2017
Response from Mr.Nonzee on Feb 6, 2018
Thank you

4/10 Poor

Verified traveller

Disliked: Staff & service
Hotel is very far from the centre of most action
Visited Chiang Mai during their lantern festival (Yee Peng) which I wasn't aware until I arrived. - it was very special to see lanterns floating into the sky and parades.
Stayed 4 nights in Oct 2017
Response from Non on Nov 12, 2017
Thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2017

10/10 Excellent

May, Melbourne, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
Extra night after G Adventures Trek
No complaints here!! Big, comfortable bed. Nice bathroom. Adequate wifi- ok in rooms but great by the pool or in the main dining area. Lovely pool!! And good restaurant. Very clean. Peaceful in the morning means easier sleep ins! Plenty of food and massages nearby. 5mins walk to Chiang Mai Gate and Old Town, 20-30 to Night Bazaar. Don't trust their airport shuttle bookings sheet- I got caught out and had to find another taxi last minute.
Deep fried fish poolside
Stayed 1 night in Jun 2017

8/10 Good

Suzanne

Liked: Cleanliness
Good hotel near the old city
Pretty good hotel. There are two parts to this hotel, what appears to be an older building and a newer (or perhaps refurbished) one. I was in the older one. It was fine, although the shower was terrible (water went from ice cold to scalding - literally- in seconds, without touching the nozzle and there was no way to moderate this). Room needed better lighting. A/C in the room was fine. The lobby was too hot, though. The buffet breakfast was pretty good. The wifi in the lobby was good but it was terrible to non- existent in the rooms so you had to go to the lobby to get wifi. The pool was nice and they provided separate pool towels. The location of the hotel was good, close to the old city (walkable). Hotel provided free shuttles to the night market, although I had to wait an hour past the posted time one night because I was alone and a big group was an hour late. This made me angry. If you post a time, I shouldn't have to wait because others are an hour late.
Stayed 3 nights in Jun 2017

8/10 Good

Triangulated, Bermuda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chiang Mai Gate
Nice hotel. We booked this using Booking that transferred us to Expedia. In that transfer, dark magic seemed to happen and our dates were shifted out by a month, but the Manager was very good about it, and said "No problem, we have space you can stay". There was some grief with Expedia. Do not bother calling their call center, it is in a machinery repair depot somewhere in India where it is too loud to use telephones. Email them. They were very good about shifting dates and paying our penalty (same as room charge) to the Chiang Mai Gate Hotel promptly. The hotel itself had a nice lobby, clean, classic look. Easy two minute walk to the actual south gate of the city. Friendly staff who were very helpful. Room was classic, clean, compact but nicely finished. Had a lot of carved woodwork. No view from the room. Shower, no tub. We were located in a wing adjacent to the hotel. King sized bed, no smoking room, fresh sheets, very nicely turned out. One unfortunate experience - we went to TWO massage shops across the street. Of twenty five massages in Thailand, the worst - by far - happened in those two shops. Avoid them. We needed two massage girls. In both cases one called her untrained friend and talked her - in Thai - through the massage. One, while texting on her cell phone while my buddy was face down. This isn't the hotel of course - just across the street. Great experience with the hotel, and nearby convenience store.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Weird and dark, mouse in restaurant
Room smelled very musty. There were also mosquitoes. The bathroom layout was weird and dark. The lobby was essentially outside. So when people were smoking, it came right in. Breakfast was not good. And the was a mouse running around the restaurant. I don't think I need to say anymore.

6/10 Okay

zoe, France

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, we moved room's once and room sizes vary ;) The pool is great and the staff is helpful, especially the woman who works at the tourist advisor :)

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for money spent
It had a pool and nice beds

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place, with a pool.
This is a lovely part of Chiang Mai. It is very near the old town. There are many interesting places in walking distance. There is a market on saturday on a nearby street. And a market by the moat eveyday - or at least it was when we were there. The staff were very helpful and friendly. We also had breakfast included with the room, buffet style. My only criticism was the coffee - upside was there was a good little coffee shop directly opposite. There is also a clean swimming pool. The value for money here is excellent.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
disappointed
We returned to this hotel following a 3-day stay in early 2014. Service has deteriorated significantly; quality of breakfast is very low. Desk staff not helpful in internet connections, printing documents, or securing taxi / tuk-tuk transportation. Traffic at all hours is horrific. Will not return.

6/10 Okay

dany, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, nice pool
Good hotel, nice breakfast, good service but Wifi doesn't work good in the room.

8/10 Good

Kelsie, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They let us check in early which was a nice surprise and helped us out greatly. The restrooms are old looking but the hotel was great value for the price!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice heritage style hotel
Just outside the Old City, this hotel is just as good as staying within, yet much more quiet as it is away from the busier pubs and restaurants in town. Comfy stay, although the breakfast and coffee could do with some attention!