All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 189 out of 580 reviews" "
10 - Excellent
189
Rating 8 - Good. 201 out of 580 reviews" "
8 - Good
201
Rating 6 - Okay. 121 out of 580 reviews" "
6 - Okay
121
Rating 4 - Poor. 42 out of 580 reviews" "
4 - Poor
42
Rating 2 - Terrible. 27 out of 580 reviews" "
2 - Terrible
27
8.2/10
Cleanliness
8.4/10
Staff & service
7.6/10
Amenities
7.6/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
10/10 Excellent
Ahmad Abdul
Apr 29, 2024
Ahmad Abdul
Stayed 1 night in Apr 2024
4/10 Poor
Deepak
Apr 29, 2024
Deepak
Stayed 1 night in Apr 2024
8/10 Good
Jevon
Travelled with family
Apr 1, 2024
Liked: Cleanliness, amenities
Extended WiFi service would be an asset for persons on the third floor
Jevon
Stayed 1 night in Mar 2024
8/10 Good
MANOLA
Travelled with family
Mar 25, 2024
Liked: Cleanliness, staff & service, amenities
The Hotel was nice. The staff was great. The food was really good. The rooms need to be better.
Keilani was so nice and accommodating. Give that girl a raise
David
Stayed 2 nights in Mar 2024
6/10 Okay
Luis
Feb 25, 2024
Liked: Cleanliness, staff & service, amenities
Checking was very troublesome and slow
Luis
Stayed 1 night in Feb 2024
4/10 Poor
Lisa
Feb 22, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It is extremely convenient. The mattress are super hard and covered with a plastic that is very uncomfortable. The towels were stained and very rough to the touch.
Lisa
Stayed 1 night in Feb 2024
Response from CC on Feb 23, 2024
Hello Lisa, we are so sorry that you didnt had a good experience with us. Hope you can give another opportunity to attend you as you deserve.
Hola Johanna!Tryp Chetumal agradece mucho su comentario, así como el tiempo que se tomo para dejarnos su muy amable comentario.Esperamos recibirles nuevamente.Saludos Cordiales,
Hola JoséMuchas gracias por su visita y su muy amable comentario, nos dio mucho gusto recibirlo en TRYP Chetumal.Esperamos recibirle nuevamente.Reciba un cordial saludo
The rooms were clean, ac worked very good, friendly staff, great location and nice breakfast. Only problem bathroom needs more ventilation.
shaherah
Stayed 1 night in Oct 2023
Response from CC on Oct 10, 2023
Hello Shaherah!Thank you so much for your visit, for us is very important read your feedback.
10/10 Excellent
Christina
Oct 1, 2023
Christina
Stayed 1 night in Sep 2023
Response from CC on Oct 21, 2023
Hola Cristina:Muchas gracias por dejarnos su muy amable comentario, y por haberse hospedado con nosotros.Esperamos nos visite nuevamente"!
8/10 Good
Roger
Sep 9, 2023
Roger
Stayed 1 night in Sep 2023
Response from CC on Sep 29, 2023
Hola!Muchas gracias por su visita a TRYP Chetumal, y por su amable comentario, esperamos nos visite nuevamente.Reciba un cordial saludo del Equipo TRYP Chetumal
6/10 Okay
Robert
Aug 25, 2023
Robert
Stayed 1 night in Aug 2023
Response from CC on Sep 15, 2023
Hola Robert!Gracias por visitarnos en TRYP by Wyndham Chetumal, fue un placer atenderle.Saludos del Equipo TRYP Chetumal!
4/10 Poor
Beryl
Aug 14, 2023
Liked: Cleanliness
Disliked: Staff & service
Beryl
Stayed 1 night in Aug 2023
Response from CC on Aug 15, 2023
Hello Beryl!Thank you so much for your visit!!
8/10 Good
MAYNARD
Aug 13, 2023
MAYNARD
Stayed 1 night in Aug 2023
Response from CC on Sep 2, 2023
Hola Maynard!Muchas gracias por su amable comentario, para TRYP Chetumal es muy importante la retroalimentación que recibimos día a día de nuestros huéspedes. Esperamos recibirle nuevamenteen TRYP By Wyndham Chetuml
The hotel originally put up in a pet friendly room on the ground floor, but we refused it due to it being full of hair and fleas. it was pretty obvious the room was not cleaned properly. They ended up putting us in another room that was clean. Everything about the hotel was old and not properly taken care of. The pool was not clean. The location was good though. The restaurant was excellent and the front desk was very helpful.
Nicholas
Stayed 2 nights in Jul 2023
Response from CC on Jul 19, 2023
Hello Nicholas:Thank you for leaving us your comment about your stay with us, we are very sorry for the situation, we have forwarded your comments to the areas involved for follow-up and improvement of our facilities.Best Regards,
Upon our arrival we had to wait an hour in the lobby. The air conditioner wasn’t at its maximum and the bed wasn’t very clean.
IRMA
Stayed 1 night in Jun 2023
Response from CC on Jul 2, 2023
Hola Irma !Muchas gracias por su muy amable comentario, le recordamos que nuestro horario de check in es a partir de las 3pm. Lamentamos el incidente en su habitación, hemos turnado el reporte a los departamentos involucrados.Reciba un cordial saludo de parte del Equipo TRYP Chetumal
This is my second stay here and we decided to book a suite instead of a regular room, best decision. The room was very spacious and comfortable with all amenities needed for an overnight stay.
Veronica
Stayed 1 night in Jun 2023
Response from CC on Jun 15, 2023
Hola Verónica!Agradecemos nos haya elegido nuevamente en su visita,nos da gusto saber que la suite cumplió con todas sus expectativas.Reciba un cordial saludo del Equipo TRYP Chetumal
The front desk employees were very friendly and helpful. But I was not impressed the way they were treating my friends with me. As id they were begging. I will not stay in this hotel again nor will recommend.
Guadalupe
Stayed 1 night in Jun 2023
Response from CC on Jun 12, 2023
Hola Guadalupe !Muchas gracias por tomarse parte de su valioso tiempo para dejarnos sus comentarios, agradecemos la confianza de hacernos llegar su sentir. Lamentamos mucho el inconveniente con sus amigos.Trabajaremos en esta parte con nuestro personal, para no cometer los mismos errores.Esperamos tenerla de visita en Chetumal.Saludos cordiales del equipo TRYP Chetumal
2/10 Terrible
Henrich
May 25, 2023
Henrich
Stayed 1 night in May 2023
Response from CC on Jun 2, 2023
Hello Henrich !Thank you so much for your visit, we are working on improving our services.We hope you give us the opportunity to serve you in the future.
4/10 Poor
Norris
Travelled with family
Apr 11, 2023
The staff was very friendly and attentive but the property itself was disappointing. The bed sheet had blood stains, the air conditioner leaked throughout the night and the bathroom plumbing was poor!!
Norris
Stayed 2 nights in Apr 2023
Response from CC on Jun 2, 2023
Hello Norris, we are working on improving our services.We hope you give us the opportunity to serve you in the future.Best Regards,
10/10 Excellent
David
Travelled with family, Travelled with family and small children, Travelled with partner
Hello David !Our maintenance team followed up on this situation, thank you so much for your visit.Best Regards,
6/10 Okay
Melanie
Travelled with family
Mar 24, 2023
Expect 2 stars
This hotel is ok for a quick stay between cities but don’t expect a 4 stars. It clean but very old. The room are very small and they need some upgrade to make them friendly. However the bed was comfortable.
It’s a nice an a quiet hotel, the staff was very receptive,
JUAN
Stayed 1 night in Feb 2023
Response from CC on Mar 1, 2023
Hello !Thank you so much for your visit, was a pleasure having you at home.Best Regards
6/10 Okay
Rebecca Natalie
Travelled with family
Feb 6, 2023
Liked: Cleanliness, staff & service
The photos of the pool are old. The room is clean and tiny good just to spend a night or if you are going to be out. The pool is in the middle of the hotel, no sun or natural airflow. The a/c works fine. The nicest thing is you can walk to the malecon and the area around very easily.
Stayed due to proximity to San Pedro water taxi. Nice and clean and comfortable. Close to walk the Malecon. Pool is indoor, so no sun, but clean and nice.