Breakfast, lunch, dinner served; British cuisine
Check availability

Reviews of Leonardo Hotel Chester

4 out of 5
Leonardo Hotel Chester
Pepper House, Pepper Street, Chester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 421 out of 627 reviews" "
Rating 8 - Good. 154 out of 627 reviews" "
Rating 6 - Okay. 38 out of 627 reviews" "
Rating 4 - Poor. 8 out of 627 reviews" "
Rating 2 - Terrible. 6 out of 627 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

gavin

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel at a reasonable price within walking distance of all the sites in Chester. Restaurant not very good but there are plenty nearby and the Italian next door is great but nit cheap.
Stayed 2 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, nice accommodations and safe and clean.
Stayed 2 nights in May 2024
Response from carlie shiels on May 16, 2024
Good afternoon RichardThank you so much for the great reviewWe appreciate your lovely comments and hope to welcome you back soon

10/10 Excellent

Gianluca

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, staff very friendly. Rooms quite spacious with no noise from the street.
Stayed 2 nights in May 2024
Response from carlie shiels on May 7, 2024
Good morning GianlucaThank you for the great review We hope to welcome you back soon

10/10 Excellent

Suzanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 2nd time we’ve stayed here. Great location.
Stayed 1 night in Mar 2024
Response from Leo Chester on May 7, 2024
Hi Suzanne, thank you for the great review and for choosing the Leonardo Hotel Chester

10/10 Excellent

Danielle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the centre, bars and restaurants. Beautiful hotel and lovely staff on hand
Stayed 1 night in Apr 2024
Response from LeoChester on May 3, 2024
Hi Danielle, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from LeoChester on May 2, 2024
Thank you for taking the time to review your recent stay at the Leonardo Hotel Chester.

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is well located, parking is close by. The rooms are clean and reasonably well appointed. Breakfast was good. Dinner was very poor. We stayed 2 nights but only ate dinner there one time. We learnt our lesson
Stayed 2 nights in Apr 2024
Response from carlie shiels on Apr 23, 2024
Dear DavidThank you for taking the time to review your stay We appreciate your comments and hope to welcome you back soon

8/10 Good

Eiriann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from LeoChester on Apr 13, 2024
Delighted to read you enjoyed your recent stay and thank you for choosing the Leonardo Hotel Chester.

8/10 Good

Michael

Travelled with family and small children
Fab location, rooms nice if not perhaps a little tired. Staff fab and brekkie good for the price
Stayed 2 nights in Apr 2024
Response from LeoChester on Apr 11, 2024
Hi Michael, thank you for the great review and for choosing the Leonardo Hotel Chester.

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fridge in our room was effectively a box with an internal light. No chill whatsoever. (room 211)
Stayed 1 night in Apr 2024
Response from carlie shiels on Apr 9, 2024
Thank you for taking the time to review your stayWe appreciate your comments and hope to welcome you back soon. We have asked maintenance to check the fridge

8/10 Good

Sean

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in City Centre next to bars, restaurants and shopping centre, ideal base for visit to Chester Zoo a short drive away
Stayed 1 night in Apr 2024
Response from LeoChester on Apr 7, 2024
Hi Sean, thank you for taking the time to review your recent stay and for choosing the Leonardo Hotel Chester.

10/10 Excellent

Andy

Liked: Cleanliness, property conditions & facilities
Very good location. Very helpful staff.
Stayed 1 night in Apr 2024
Response from carlie shiels on Apr 4, 2024
Good morning AndyThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

6/10 Okay

Jamie

Travelled with family
Liked: Cleanliness
Need to sort booking through Expedia and lack of noting down the fact that the room included a child, so three people in total
Stayed 1 night in Mar 2024
Response from carlie shiels on Apr 3, 2024
Good morning JamieApologies, at the hotel we go off the number included in the room reserved. This did not include a child. We hope that you enjoyed your stay, sorry for this inconvenience.

6/10 Okay

Jenni

Stayed 1 night in Mar 2024
Response from carlie shiels on Apr 16, 2024
Dear JenniThank you for taking the time to review your stay. We appreciate your comments in regards to your stay and hope to welcome you back soon

10/10 Excellent

andrew t

Stayed 1 night in Mar 2024
Response from carlie shiels on Apr 15, 2024
Good morning AndrewThank you for taking the time to review your stay. We appreciate your comments and hope to welcome you back soon

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. It was very quiet, clean and smells amazing! Definitely worth staying at!
Response from LeoChester on Mar 23, 2024
Hi Stephanie, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 Excellent

Tarikul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel in a lovely location. The staff were hugely welcoming and friendly and i wiukd happily stay bere again.
Stayed 3 nights in Mar 2024

10/10 Excellent

Bonnie

Stayed 1 night in Mar 2024
Response from carlie shiels on Apr 1, 2024
Good morning BonnieThank you for the great review.We appreciate your feedback and hope to welcome you back soonKind regardsCarlie Shiels

10/10 Excellent

ALEXIS

Stayed 1 night in Mar 2024
Response from LeoChester on Mar 30, 2024
Hi Alexis, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 Excellent

Nadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the walls and other attractions.
Stayed 1 night in Mar 2024
Response from carlie shiels on Mar 11, 2024
Good morning NadiaThank you for taking the time to review your stay. We are so pleased you enjoyed your time at the hotels and hope to welcome you back soonKind regardsCarlie Shiels

10/10 Excellent

Steven

Travelled with family
Liked: Amenities
I would highly recommend to stay at the Leonardo Hotel Chester. Ideally located for access to shops and bars. Rooms were spacious and comfortable, breakfast was fantastic with plenty of choices and variety. A brilliant stay albeit for one night but highly recommended!
Stayed 1 night in Mar 2024
Response from LeoChester on Mar 8, 2024
Hi Steven, thank you for the great review and for choosing the Leonardo Hotel Chester.

10/10 Excellent

Kristy, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst staying here for a sad reason this time, it was as always comfortable and calming to come back to after a long day. Staff are always helpful and the beds are top notch. I recommended it to friends and family staying for the same reason and all were grateful. Will always stay here when in Chester.
Stayed 2 nights in Feb 2024
Response from carlie shiels on Mar 6, 2024
Good morning KristyThank you for taking the time to review your stay We appreciate your lovely comments and hope to welcome you back soon

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff , really helpful and particularly Zornitsa ! Lost a necklace and when someone found it and kindly handed it in, she went out of her way to make sure we got it back before we headed off back home and went above and beyond, thank you
Stayed 1 night in Mar 2024
Response from carlie shiels on Mar 4, 2024
Good morning ElizabethThank you for the lovely feedback in regards to the service provided by ZorniWe will pass your comments on

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 28, 2024
Dear PaulThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

8/10 Good

Stephen

Liked: Staff & service, property conditions & facilities, room comfort
Great location and lovely staff
Lovely relaxing stay, and the service from the reception team was warm, inviting and friendly. A great central location to explore Chester made this hotel ideal. The only points in terms of feedback which isn't so positive is that we had to wait over 30 minutes to be served a drink in the bar and ended up going elsewhere which was disappointing. The cleanliness of room was also not great, a shaver head from orevious guest was on bathroom floor as well as a pair of socks in bedroom near wardrobe. Overall a lovely weekend.
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 28, 2024
Dear StephenThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel offered excellent food and service , all the staff were very friendly and helpful
Stayed 4 nights in Feb 2024
Response from carlie shiels on Feb 28, 2024
Dear RichardThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 28, 2024
Dear EllaThank you for taking the time to review your stay. We appreciate your lovely comments and hope to welcome you back soon

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
All good will recommend to others and will use this change again
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon KevinThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

6/10 Okay

Chantelle

Liked: Staff & service
Average hotel, I would say this is very similar to a travel lodge hotel. It was an ok stay but definitely not worth £210 for the night. Cleanliness was ok, I do think the cleaner may have overlooked stripper advertising cards at the side of our bed though lol. Breakfast was average 5/10 would have rather have paid the extra money and gone to a proper cafe tbh. Other than that ok
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Dear ChantelleThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Steven

Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon Steven Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 Good

Christopher

Travelled with family
Liked: Cleanliness, staff & service
.
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon Christopher Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but don’t be in a hurry for breakfast.
Hotel was great, we stayed two nights unfortunately they let themselves down on the second morning. Breakfast was busy and the kitchen was not coping with the demand when I went to get hot food there was no sausages, no eggs, no beans and very little of anything and replacement were very slow in coming. this spoiled what had been a good stay.
Stayed 2 nights in Feb 2024
Response from carlie shiels on Feb 19, 2024
Dear MarkThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

Carwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Very welcoming and nice customers,rooms very tidy well worth the price
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon CarwynThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon DavidThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 Excellent

Kristy, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay at this location when visiting loved ones. It’s comfortable, quiet, and convenient to the best of the area. Staff are super helpful and even delivered a space heater when we couldn’t reset room heat. Recommend to anyone coming to the area
Stayed 3 nights in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon KristyThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 Good

Simon

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon SimonThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, great staff, comfy beds! Little cleaning snags in the bathroom and more towels should be provided but other than that a great place to stay! There was also a great selection of coffee and tea in the room. Would stay again!
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon DianeThank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

8/10 Good

Ros

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was decent size and nice position . It was quite and had nice wet room Bed was comfortable. Breakfast was good. The Staff where friendly and helpful The only problem we had was heating which was not on The receptionist was up and sorted it out quickly. Would definitley recomend and will go back in the future.
Stayed 2 nights in Feb 2024
Response from carlie shiels on Feb 19, 2024
Good afternoon Ros Thank you for the great review of your stay. We appreciate the comments and hope to welcome you back soonKind regards

6/10 Okay

J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t be staying again
Not impressed staying at a supposedly 4* hotel which has an empty fridge in every room yet no bottled water for guests! Hotel bar closed at 10 pm also. The room was disability abled and had the red pull chords and low sink, again sorry but not happy with this either. We paid a lot more money for the room than was advertised the week before our stay (and even the day before) yet we were given a this room. We arrived early (13:45) and check in wasn’t until 15:00 (I hadn’t realised) it was no problem, we left our luggage and went for a wander and popped back at 15:30. An out of date notice was on desk in the reception apologising for the bar closing early(10pm) for the whole of January. Our stay was February. Overall. There are a lot of hotels out there - would I return to this one? … no. Recommend? … no again.
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 19, 2024
Dear JThank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,

10/10 Excellent

n

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chester weekend
Lovely friendly hotel. Fantastic location!! Would definitely stay there again.
Stayed 2 nights in Feb 2024
Response from carlie shiels on Feb 5, 2024
Good morning Thank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
The property is in a good location. The rooms are a little tired and we did have to do a little cleaning of the toilet when we arrived. The shower gel provided was like water so I'm not quite sure how that came about. The breakfast is ok but you always end up waiting for items as they run out (we've stayed here twice before) this time it was bacon and hashbrowns for me. The bar area is ok. The staff are generally pleasant.
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 5, 2024
Good morning ChristopherThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 Okay

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Disappointed to arrive to a bag of rubbish outside the door, and lipstick on the cup when we made a drink. The room was very nice, and the bed comfortable. A pity to be let down by basic oversights
Stayed 1 night in Feb 2024
Response from carlie shiels on Feb 5, 2024
Good morning JosephThank you for the review. We appreciate your comments and apologize for the rubbish,. This did not belong to the hotel it was from the venue next door who where cleaning hope to welcome you back soonKind regardsCarlie Shiels

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall excellent
Stayed 1 night in Jan 2024
Response from carlie shiels on Feb 5, 2024
Good morning DavidThank you for the great review. We appreciate your lovely comments and hope to welcome you back soonKind regardsCarlie Shiels

8/10 Good

Toni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
The leonardo was a very clean centraly located .staff were very efficient and friendly .The rooms were clean and modern .if there was one thing the heating system woke us a few times in the night making terrible noises .Breakfast was good but not the hotest .we had breskfast at 8.45 a monday .Attention needs to be taken to heating system so guests get a good nights sleep
Stayed 1 night in Jan 2024
Response from carlie shiels on Feb 5, 2024
Good morning ToniThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

6/10 Okay

Samantha

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly located and lovely hotel. Disappointed that after heading back to the hotel after a meal out we couldn’t get a drink at 9.30pm, it was advertised that the bar was open until 10pm only during January but was advised that they had to clean up before that! Did spoil it a little.
Stayed 2 nights in Jan 2024
Response from carlie shiels on Feb 5, 2024
Good morning SamanthaThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

4/10 Poor

Gemma

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort
Gemma
The room was very cold put the heating on but wouldn’t work (spanner symbol showing) addressed it with the manager to be told it would be fixed for when we come back to the room. So we went out to return to the room 11.30pm the room was freezing cold and still the heating wasn’t fixed. We were freezing all and all morning. Told the receptionist on checking out to be told the manager will call later that day but had no call.
Stayed 1 night in Jan 2024
Response from carlie shiels on Feb 5, 2024
Good morning GemmaThank you for the review. We appreciate your comments and hope to welcome you back soonKind regardsCarlie Shiels

10/10 Excellent

Jayne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely comfortable hotel
We had a lovely stay at the Leonardo hotel, the staff were very friendly and the hotel was very comfortable and clean. Location also excellent for central Chester. Would definitely stay again
Stayed 1 night in Jan 2024
Response from carlie shiels on Jan 22, 2024
Dear JayneThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 Excellent

caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Party of seven celebrating a 60th fantastic location, staff were really friendly and helpful, rooms were clean and tidy, will definitely book again.
Stayed 1 night in Jan 2024
Response from carlie shiels on Jan 22, 2024
Dear CarolineThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon

10/10 Excellent

Caroline

Stayed 1 night in Jan 2024
Response from carlie shiels on Jan 22, 2024
Dear CarolineThank you for the great review. We appreciate the lovely comments and hope to welcome you back soon