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Reviews of Omni Charlottesville Hotel

4 out of 5
Omni Charlottesville Hotel
212 Ridge McIntire Rd, Charlottesville, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 585 out of 1007 reviews" "
Rating 8 - Good. 248 out of 1007 reviews" "
Rating 6 - Okay. 102 out of 1007 reviews" "
Rating 4 - Poor. 42 out of 1007 reviews" "
Rating 2 - Terrible. 30 out of 1007 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in a great location. We had easy access to restaurants, entertainment and public transportation. I didn’t like the very low toilets in the room and our room only had 1 chair in it; an additional chair would have been great. Other than that we had a good time!!
Stayed 2 nights in May 2024

10/10 Excellent

Matt, Hayward

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Front Office on May 26, 2024
Thank you for staying with us at Omni Charlottesville! We appreciate your kind review and hope you'll visit us again soon.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in May 2024
Response from Director of Front Office on May 24, 2024
Thank you so much for taking the time to leave a review! Greatly appreciated. We hope you'll visit again!

10/10 Excellent

Antonio, BETHESDA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. You can walk to the best areas
Stayed 2 nights in May 2024
Response from Director of Front Office on May 24, 2024
It’s wonderful to hear you were impressed by our downtown location! We loved having you and look forward to the opportunity to welcome you back in the future.

8/10 Good

karen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
rooms were great front desk and shuttle drivers were great especially Mark....one mishap...a member of our party fell in the atrium dining area because a step down was not marked...she sprained her ankle...we spoke to staff about a warning on both steps (I didn't know she had fallen and after dinner I warned my daughter to be careful because of the way the tiles were it was a bit of an optical illusion...other than that it was great
Stayed 2 nights in May 2024
Response from Director of Front Office on May 22, 2024
Thank you for your feedback about your recent stay at our hotel. We will be sure to look into this matter. We appreciate your kind words about our front desk and bell staff. We hope that you will allow us the opportunity to serve you again in the future.

6/10 Okay

Amanda

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Director of Front Office on May 17, 2024
Thank you for staying with us at Omni Charlottesville. We hope you will allow us a second opportunity to ensure you have an exceptional stay with us. Thank you again.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that it was right next to the main drag of restaurants, and shops. Unexpected fun post a long trip!
Stayed 1 night in May 2024
Response from Director of Front Office on May 16, 2024
It’s wonderful to hear you were impressed by our downtown location! We loved having you and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Ken

Travelled with partner
Liked: Cleanliness, staff & service, amenities
very nice;the only thing is the pools are very small; they do not provide breakfast or coffee!
Stayed 3 nights in May 2024
Response from Director of Front Office on May 16, 2024
Thank you so much for taking the time to leave a review! We are glad to see you enjoyed your visit. We do have Keurig machines in all guest rooms, and specialty coffees available for sale at our bar. Breakfast is offered daily in Hillock for an additional fee as well. Thank you and we hope you'll visit again.

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here's what i didn't like, and maybe this is an Expedia issue rather than an Omni issue? Fir the third time in the last year or so, i was put in a corner room. Which means there are too many windows, you can"t make the room completely dark, and they have bizarre configurations that are inconvenient and unpleasant. From now on i am going to specify no corner rooms. Specifically, avoid room 701
Stayed 1 night in May 2024
Response from Director of Front Office on May 15, 2024
Thank you for your feedback about your recent stay at our hotel. We understand our team has personally reached out to you regarding your stay. We hope that you will allow us the opportunity to serve you again in the future.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
very nice place and very nice people to deal with.
Stayed 2 nights in May 2024
Response from Director of Front Office on May 12, 2024
Thank you for your lovely review! We hope you'll join us again once your travels bring you back to the city.

10/10 Excellent

Rae Ann, Arvada

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel right in the walking mall. Very friendly staff.
Stayed 1 night in May 2024
Response from Director of Front Office on May 8, 2024
It’s wonderful to hear you were impressed by our downtown location and found our staff friendly! We loved having you and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
People are great. Clean. Convenient to Downtown Mall.
Stayed 1 night in May 2024
Response from Director of Front Office on May 6, 2024
We appreciate your lovely review and kind words from your recent visit to our hotel. We hope you will visit again when your travels bring you back to our beautiful city!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Front Office on May 2, 2024
Thank you for staying with us at Omni Charlottesville! We hope you will visit again soon.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Historic District and West Main Street Restaurants. Clean and quiet with on site parking. Buffet breakfast was excellent.
Stayed 1 night in Apr 2024
Response from Director of Front Office on May 4, 2024
Thank you for lovely review regarding your recent stay at our hotel! We are thrilled to see you enjoyed our downtown location, breakfast buffet, and free on site parking! We hope you will visit again soon.

10/10 Excellent

Sheila

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Director of Front Office on May 2, 2024
We appreciate you staying with us at Omni Charlottesville! We loved having you and hope you will visit again.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the Charlottesville downtown mall...perfect location.
Stayed 1 night in Apr 2024
Response from Director of Front Office on Apr 30, 2024
We are thrilled to see you enjoyed our downtown location! Thank you for staying with us! We hope you will visit again soon.

10/10 Excellent

Mila

Stayed 2 nights in Apr 2024
Response from Director of Front Office on May 20, 2024
Thank you so much for taking the time to leave a review! Greatly appreciated. We hope you'll visit again!

10/10 Excellent

Amanda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atrium is gorgeous. Saw an employee who was just married and his bride come visit the Omni and take photos and see employees who must also be friends. It was a joyful site, and it spoke well of the team atmosphere they must have at the Omni. We will definitely stay here again.
Stayed 2 nights in Apr 2024
Response from Director of Front Office on Apr 26, 2024
Thank you for your lovely review from your recent visit to our hotel! We loved having you stay with us and hope you will visit again soon.

8/10 Good

Naftali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Omni doesn't look or feel like a 4 star hotel. More like a 3 star. Staff were very attentive, nice and accommodating. Room was just OK. Very basic. Nice amenities. However, at this price point, breakfast should be included - obviously it's not... Neighborhood doesn't feel safe. Too many homeless and spaced out people on every corner of the hood...
Stayed 1 night in Apr 2024
Response from Director of Front Office on Apr 25, 2024
Thank you for your feedback from your recent stay. We appreciate your feedback and hope you will allow us the opportunity to serve you again.

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful renovated property. Loved the chic eclectic decor and the clean and cozy rooms.
Stayed 1 night in Apr 2024
Response from Director of Front Office on Apr 18, 2024
Thank you for your lovely review! We hope you'll join us again once your travels bring you back to the city.

10/10 Excellent

G Barton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our go to property with a kid at UVA!
Stayed 3 nights in Apr 2024
Response from Director of Front Office on Apr 16, 2024
Thank you for your kind words! We appreciate you staying with us during your visits to Charlottesville. We look forward to you staying again soon.

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities
ok would come back
Stayed 1 night in Apr 2024
Response from Director of Front Office on Apr 16, 2024
Thank you for staying with us! We appreciate your time and hope you will visit again soon.

10/10 Excellent

Esther

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great location at the end of the main street shopping. We were able to walk out of hotel and walk to dining and shopping.
Stayed 2 nights in Mar 2024
Response from Director of Front Office on Apr 1, 2024
Thank you for staying with us at Omni Charlottesville! We are thrilled to see you enjoyed our downtown location. We hope you'll visit again when your travels bring your back to our beautiful city.

10/10 Excellent

Isabella

Stayed 1 night in Mar 2024
Response from Director of Front Office on Apr 20, 2024
Thank you for staying with us at Omni Charlottesville! We loved having you stay with us and hope you'll visit again soon!

10/10 Excellent

Liliya

Travelled with family
Great hotel and location.
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 30, 2024
Thank you for your lovely review regarding your recent stay at our hotel! We are thrilled you enjoyed our downtown location. We hope you will visit again soon.

10/10 Excellent

laura

Liked: Property conditions & facilities
The doorman, front desk clerk and room service people were all delightful!
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 28, 2024
Thank you very much for taking the time to leave us a review about your recent stay. We are happy to read that you enjoyed your visit with us. Our staff takes great pride in taking care of our customers and we are glad that we exceeded your expectations. We look forward to seeing you again soon!

10/10 Excellent

Chuck

Stayed 1 night in Mar 2024
Response from Director of Front Office on Apr 14, 2024
Thank you for staying with us! We hope you will visit again soon.

10/10 Excellent

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Front Office on Mar 20, 2024
Thank you for staying with us at Omni Charlottesville! We loved having you and hope you will visit again soon!

10/10 Excellent

Matthew

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful stay!
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 12, 2024
Thank you for your lovely review! We hope you'll join us again once your travels bring you back to the city.

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice and friendly employees and extremely nice hotel. The pictures don’t do it justice it’s way nicer than it looks
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 12, 2024
Thank you so much for choosing Omni. We are delighted to hear that you enjoyed your stay and we appreciate your kind comments regarding our staff. We look forward to seeing you again when you return to the city!

2/10 Terrible

Anthony

Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 28, 2024
If you wouldn’t mind giving us a call at your convenience and provide more information about your score, we’d be glad to look into any opportunities we can address.

10/10 Excellent

Kimberley

Travelled with group
Liked: Amenities
The Omni is my favorite Hotel to stay when I am in Charlottesville. Everyone is very friendly and very helpful. I love the central location to downtown.
Stayed 1 night in Mar 2024
Response from Director of Front Office on Mar 6, 2024
Thank you so much for choosing Omni. We are delighted to hear that you enjoyed your stay and location! We really appreciate your kind words about our staff being friendly and helpful. We look forward to seeing you again when you return to the city!

10/10 Excellent

JoAnne

Stayed 3 nights in Feb 2024
Response from Director of Front Office on Mar 23, 2024
Thank you for staying with us! We appreciate you taking the time to leave a review. We hope you will visit again the next time your travels bring you to our beautiful city!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine.. the only issue we had was a fire event at 2:30 in the morning on a cold cold night . We were out in the freezing cold for over an hour. Now, I’m overwhelmingly grateful it was nothing serious and we were all able to reenter our rooms but I feel there should have been some sort of apology.. offer of some kind. In any event, we will probably stay here again.
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 26, 2024
Please accept our most sincere apology for the inconvenience you experienced. We understand our team has personally reached out to you regarding your stay. We hope that you will allow us the opportunity to serve you again in the future

10/10 Excellent

MICHAEL, APEX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to walk the downtown mall.
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 23, 2024
It’s wonderful to hear you were impressed by our downtown location! We loved having you and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 23, 2024
Thank you so much for taking the time to leave a review! Greatly appreciated. We hope you'll visit again!

10/10 Excellent

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 23, 2024
Thank you so much for choosing Omni. We are delighted to hear that you enjoyed your stay. We look forward to seeing you again when you return to the city!

10/10 Excellent

Stanley R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 21, 2024
Thank you for your lovely review! We appreciate you staying with us and hope you will visit again soon.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 20, 2024
Thank you for staying with us at Omni Charlottesville! We appreciate your lovely review and hope you will visit again soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta property and attentive staff
Stayed 2 nights in Feb 2024
Response from Director of Front Office on Feb 19, 2024
Thank you for your lovely review regarding your recent stay at our hotel! We loved having you and hope you will allow us the opportunity to serve you again.

10/10 Excellent

Bonny, Newport News

Travelled with partner
Liked: Amenities
Their recent updates are great! Room was super clean and the staff is very friendly/helpful. Will definitely stay here again in the future.
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 17, 2024
It’s wonderful to hear you were impressed by our newly completed renovations! We appreciate your kind words regarding our staff and are thrilled you enjoyed everything. We loved having you and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Lee

Stayed 1 night in Feb 2024
Response from Director of Front Office on Mar 21, 2024
Thank you for staying with us at Omni Charlottesville! We loved having you and hope you will visit again soon.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed stay
Stayed 1 night in Feb 2024
Response from Director of Front Office on Feb 16, 2024
Thank you for your lovely review regarding your recent stay! We hope you will visit again soon.

10/10 Excellent

Gregory

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Director of Front Office on Feb 13, 2024
Thank you for staying with us at Omni Charlottesville. We loved having you and look forward to you staying again.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024
Response from Director of Front Office on Feb 9, 2024
Thank you for your lovely review! We hope you'll join us again once your travels bring you back to the city.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only place I stay in Charlottesville
Had a great time and the food is great for it being Charlottesville
Stayed 6 nights in Feb 2024
Response from Director of Front Office on Feb 9, 2024
It’s wonderful to hear you were impressed by our food offerings and drinks! We loved having you and look forward to the opportunity to welcome you back in the future.

10/10 Excellent

Jocelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel. We love all our stays with Omni!
Stayed 1 night in Jan 2024
Response from Director of Front Office on Feb 8, 2024
Thank you for your lovely review regarding your recent stay at our hotel! We loved having you and hope to see you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved The Charlottesville Omni Hitel
Simply amazing! All the staff were pleasant, courteous, and friendly! Nothing but great things to say. Can’t wait to go back!
Stayed 2 nights in Jan 2024
Response from Director of Front Office on Jan 30, 2024
Thank you so much for your lovely review regarding your recent stay at our hotel! We are so happy to see you found our staff friendly, pleasant and courteous! Our staff takes great pride in taking care of our customers and we are glad that we exceeded your expectations. We look forward to seeing you again soon!

10/10 Excellent

Lori

Liked: Cleanliness
Wonderful
Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 29, 2024
Thank you for your lovely review regarding your recent stay! We loved having you and hope you will visit again soon.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this property. Clean, upscale, hospitable, great location and atmosphere throughout.
Stayed 1 night in Jan 2024
Response from Director of Front Office on Jan 22, 2024
Thank you for your lovely review! We appreciate your kind words. We are thrilled you enjoyed our downtown location and found our hotel clean and staff hospitable. We hope you will visit us again soon.