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Reviews of Wyndham Garden Charlotte Airport Southeast

3 out of 5
Wyndham Garden Charlotte Airport Southeast
440 Griffith Rd, Charlotte, NC

Reviews

6.6
Rating 10 - Excellent. 279 out of 1233 reviews" "
Rating 8 - Good. 305 out of 1233 reviews" "
Rating 6 - Okay. 256 out of 1233 reviews" "
Rating 4 - Poor. 188 out of 1233 reviews" "
Rating 2 - Terrible. 205 out of 1233 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Bruce

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was terrible actually worse than that… room smelt like BODY ODOR, I tried to turn TV on it didn’t work, took my shoes off and the whole carpet was soaked! At this point I went downstairs she gave me ANOTHER room… it had a very small TV and 1 desk chair, the king size bed make a god awful sound every time you moved. Had whole in walls window curtains falling down and dirty doesn’t even express the shape of this whole place. To say the least NOT a good night! What I would like you to do is not only give me my money back but FIX your hotel. By the way the pictures online look NOTHING like this room, it shows walk in shower and this bathroom is a whole other story!! 😡
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Bruce,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Ingrid

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on May 21, 2024
Dear Ingrid,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Sergio

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had a roof over our head that was the only positive. We got to the property at around 8 o clock after being forced to be there due to our son having to go to the NICU at leviness children hospital . The young man that was working the desk dint even say good evening. We get our key card with once again the young man barely even looking at us and he hands us a keys. Doesn't say anything else . Goes back to this his phone. After we get to the room the keys don't work . Mind you we are tired we are worried about our boy and completely exhausted. We go back to the front desk where the young man barely looks away from his phone and we tell him the key card don't work. He takes the card and gives it back to us . No apologies, no were are sorry for the inconvenience. Just go back to his conversation on the phone. When we get the room the toilet had pubic hairs still on the seat and the sheats were stained and dirty but a this point we just wanted to crash. I would actively tell people to stay away from this hotel. The only positive I can say is the AC worked and we dint have to deal with that young man at the desk . Who definitely seems to be absolutely hate his job and is there collecting a paycheck. The lady that checked us out the next day had the basics of human decency and said good morning and thank you when we left .
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Sergio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

George

Disliked: Amenities, property conditions & facilities
It is an old worn out hotel. In an area that is rather high crime. But the bed was pretty new, and it has fresh paint on it. Just do not expect too much out of it.
Stayed 1 night in May 2024
Response from General Manager on May 17, 2024
Dear George,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Miguel

Travelled with family and small children
Hotel was average but ok , the problem was not safe as 6 cars were broken in so we checked and booked another hotel.
Stayed 3 nights in May 2024
Response from General Manager on May 13, 2024
Dear Miguel,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

4/10 Poor

Quamik

Travelled with family and small children
Toilet in my bathroom went down they told me maintenance did not work weekends Sunday when I check out I see him on the elevator they switched my room but was not going to if I was staying more than the weekend due to being full nor was going to attempt to fix my toilet so I would have been in a room with a broken toilet the other room I rented had a broken chair in it upon check in I booked a total of two rooms and only the transfer room was in good conditon breakfast was ok need more than one waffle maker
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Quamik,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 Excellent

Bonnie

Liked: Cleanliness, property conditions & facilities
Sarah was so very helpful on a busy stormy and rainy at a late hour. Kudos to her !
Stayed 1 night in May 2024
Response from General Manager on May 10, 2024
Dear Bonnie,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

robin

Business traveller
Disliked: Property conditions & facilities
Front desk lady was really rude
Stayed 2 nights in May 2024
Response from General Manager on May 10, 2024
Dear Robin,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Shennika

Travelled with family and small children, Business traveller
Reservations for double beds and got single bed other than that very nice
Stayed 1 night in Apr 2024
Response from General Manager on May 8, 2024
Dear Shennika,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Kyra

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
My first impression of this property was seeing a truck that had been obviously broken into. After getting inside it was noticeably run down, the room was dingy with stained bedding, dirty carpet, a broken fire alarm and a broken door lock. It felt unsafe, it looked dirty and I would not recommend going here unless you had no other choice. However, the staff were pleasant.
Stayed 1 night in May 2024
Response from General Manager on May 6, 2024
Dear Kyra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 Terrible

Jesse

Stayed 1 night in Apr 2024
Response from General Manager on May 21, 2024
Dear Jesse,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Erin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible attitudes. Lights didn’t even work in room. Smells awful.
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Erin,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

Shoniqua

Liked: Property conditions & facilities
The room was hot! The beds are full size and not queens.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 27, 2024
Dear Shoniqua,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 Terrible

Jill

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, rough people, old rooms
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Jill,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Michael

Stayed 1 night in Apr 2024
Response from General Manager on May 12, 2024
Dear Michael,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Maritza

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Maritza,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Jamille

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The area the staff just Excellent stay all the time !!😊😊
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Jamille,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Scotty

Liked: Cleanliness, property conditions & facilities
Convenient to Airport
Stayed 1 night in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Scotty,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Roberto

Liked: Cleanliness, property conditions & facilities
So far so good
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Dear Roberto,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The staff are nice and courteous and rooms are clean. It is an older building, but nice and more than acceptable for business travel. My only downside was my refrigerator was not working and my food spoiled, but staff were quick to offer solutions.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Paul,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Room was older, but very clean and the beds/pillows were comfy
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Paul,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Clarence

Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Clarence,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Courtney

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not clean and too many ppl not knowing how to help
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Courtney,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

6/10 Okay

Aaron

Travelled with partner
Was a little trash in the room and missing lightbulbs. Breakfast could’ve had more variety. Bed was at least comfortable. Solid 3/5
Stayed 1 night in Mar 2024
Response from General Manager on Apr 1, 2024
Dear Aaron,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Natalie

Liked: Cleanliness
The property is showing wear and tear. First night there was a lot of noise. Second night was quiet. Breakfast was very very limited. Swing shift and night shift employees were less attentive. Day shift staff was great. Good reliable transportation to the airport. I would stay there again for the price.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear Natalie,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

4/10 Poor

Candy

Disliked: Cleanliness, amenities, property conditions & facilities
The tub didn't have a knob to turn the water on and off in the shower. There was no soap in room. The hot water was dripping when I entered the room causing the room to be steamy and the air was barely working
Stayed 1 night in Mar 2024
Response from General Manager on Mar 27, 2024
Dear Candy,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 Excellent

REGINA SCOTT

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Regina,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

Nuradin, BROOKLYN

Liked: Cleanliness, amenities, property conditions & facilities
It’s not looking the same as passed years of me staying there. The up keep need to be better
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 19, 2024
Dear Nuradin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Harriet

Every thing was good
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Dear Harriet,We are delighted that you decided to stay with us at Wyndham Garden Charlotte Airport Southeast during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 Terrible

Melissa

The staff was very friendly and polite, but otherwise this was the worst hotel stay I have ever had. I will definitely never book this brand again. Carpet in the halls and elevators tearing from the floor, the room was filthy, carpet stained and filthy, bathtub dirty, curtains stained, stains all over the walls, the phone and mirror, crumbs in the desk chair, literally everything I looked at was filthy! The refrigerator did not work, so I couldn’t keep my leftovers from dinner or my drinks cold, the room smelled awful and moldy, and to top it off they deactivated my key the second night of my stay, so when I came in with my hands full, I went all the way up to my room, the key didn’t work for no reason, had to go back to the front desk for them to reactivate it. Not recommended for a stay!
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 27, 2024
Dear Melissa,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

Micaela

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 19, 2024
Dear Micaela,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 Okay

Kenzie

Decent hotel. Hallways smell of smoke but room didn’t.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Dear Kenzie,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

4/10 Poor

MICHAEL

Stayed 5 nights in Jan 2024
Response from General Manager on Feb 7, 2024
Dear Michael,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Robert

Travelled with family
Disliked: Property conditions & facilities
Rooms bathroom fan didn’t work. Breakfast wasn’t refilled. No coffee cups. Attendant didn’t speak English.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 3, 2024
Dear Robert,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

8/10 Good

Derrick

Stayed 1 night in Jan 2024
Response from General Manager on Mar 21, 2024
Dear Derrick,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, room comfort
I just want to say for a hotel that is going through an upgrade and everyone working there had to go well out of their way to help with different services that were non-functioning(keys that do not work, consistently, elevators, etc.) The service was outstanding. Erika at the front desk went above and beyond to make us feel at home I also cannot go without recognizing John Wells with the shuttle service. Not only was he efficient and helpful, but he was also kind and accommodating.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Melody,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Vey

Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Vey,Thank you for choosing us at Wyndham Garden Charlotte Airport Southeast during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Derrick

they where ok i guess
Stayed 1 night in Jan 2024
Response from General Manager on Jan 31, 2024
Dear Derrick,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

8/10 Good

Antonio

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Antonio,We loved having you stay with us at Wyndham Garden Charlotte Airport Southeast. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

4/10 Poor

dana

Stayed 1 night in Jan 2024
Response from General Manager on Jan 23, 2024
Dear Dana,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

6/10 Okay

Domonique

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This property was disappointing. There were some people around the property who seemed sketchy. Johnathan the front desk agent was the best! He made sure me and my sister got to the elevator safely and he changed our room due to mold and dirt in our first room. He let us know that this proper was under new management and things would be changing. I hope so.
Response from General Manager on Jan 19, 2024
Dear Domonique,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, room comfort
The place itself was outdated. The hallways stunk of pot and there were palmetto bug's hanging out on the ceiling. The room was disgusting with what looked like an old bloody handprint on the wall stains on the towels and crumbs on the floor. All in all I would NEVER stay there again nor do I recommend it.
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 16, 2024
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

8/10 Good

John T. Carter,

Stayed 2 nights in Jan 2024
Response from General Manager on Jan 15, 2024
Dear John,Thank you for staying with us at Wyndham Garden Charlotte Airport Southeast and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

Derrick

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from General Manager on Dec 27, 2023
Dear Derrick,It was great to have you staying with us at Wyndham Garden Charlotte Airport Southeast and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities
As soon as we walked in the smell was horrible and we actually did check out the room which was disappointing. The bedspread was dirty, legit dirt on it with hair, possible pubic hair. The smell was just nauseating. We did not even want to check out another room that could have possibly been cleaner because I don't think you could have gotten the smell out of that place so we asked for a full refund we were able to get it and we left.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Heather,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Nancy

Disliked: Cleanliness, amenities, property conditions & facilities
VERY poorly maintained property. It was run-down; only one of two elevators was working; only 2 ice machines on 4 floors and NEITHER ONE WAS FUNCTIONING. I would never stay there again. The only positive was that the 2 front desk gentlemen I interacted with were efficient and friendly.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Nancy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Abid

Liked: Room comfort
Disliked: Cleanliness
If all you are looking for is a place to crash for between flights, instead of sleeping on the airport floor....this is a better option. That is about it. The hotel is in disarray....the TV didn't even have a remote- the bed cover had literally dirt on it that I had to brush off as if someone had walked on it- honestly it felt like the sheets weren't even changed. Some of the room lamps were not working, and the clientele staying there as were a bit shady
Stayed 1 night in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Abid,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Shawn

Travelled with family
Disliked: Cleanliness
Overall horrible experience I was given the Wrong room that only had 1 bed when I booked a double for my 16yr old son and my self were celebrating his birthday. Things were broken in my room and just poorly working from the toilet to the heat.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 21, 2023
Dear Shawn,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

4/10 Poor

Jevis

Business traveller
Disliked: Cleanliness, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 26, 2023
Dear Jevis,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager

6/10 Okay

Gregory

Travelled with family
Disliked: Cleanliness
Yuck
Elevator not operational. Trashy outside. Felt unsafe. People followed to my room. Transient people. I have compassion for everyone. But the lobby and halls were always busy with transient people. Ice machine on first floor not operational. Had to go to 3rd floor. Stains in carpets. Terrible smoke smell in a non smoking room
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 23, 2023
Dear Gregory,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager