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Reviews of Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Charlotte - Ballantyne, an IHG Hotel
15139 Ballancroft Parkway, Charlotte, NC

Reviews

8.4

Very good

Rating 10 - Excellent. 521 out of 849 reviews" "
Rating 8 - Good. 140 out of 849 reviews" "
Rating 6 - Okay. 67 out of 849 reviews" "
Rating 4 - Poor. 51 out of 849 reviews" "
Rating 2 - Terrible. 70 out of 849 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for us❤️
Stayed 1 night in Mar 2024
Response from KP on May 23, 2024
Thank you for your 5/5 Review, We are so glad our location offered you a perfect stay! We hope to see you again soon!

4/10 Poor

Whitney

Liked: Staff & service
Disliked: Cleanliness
The bathroom was gross. I’m not even sure when it was last cleaned.
Stayed 2 nights in May 2024
Response from Yuri on May 20, 2024
I'm so sorry you experienced this during your stay. Did you call the front desk to have a room move?

10/10 Excellent

Danika

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was seamless. The room was clean and accommodating. I have stayed at this location several times when I’m in town visiting my family. I will return again.
Stayed 2 nights in May 2024
Response from KP on May 21, 2024
5/5 Thank you for your wonderful review! We cannot wait to have you back!

6/10 Okay

Nai

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ethel Louise

Liked: Cleanliness, amenities, property conditions & facilities
This property is clean, in a good location with restaurants and shopping. The staff is very friendly and caring.
Stayed 4 nights in May 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and professional.. the hotel was very clean and quiet
Stayed 5 nights in May 2024

10/10 Excellent

E Anthony

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
clean and super friendly. especially reception
Stayed 2 nights in May 2024
Response from Bree on May 7, 2024
Thank you for staying with us and please come back again soon.

8/10 Good

Briana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Trent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Bree on May 6, 2024
Thank you for staying with us and please come back again.

10/10 Excellent

Raekwon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to stay
Stayed 3 nights in Apr 2024

10/10 Excellent

haydee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best experience no issues whatsoever i will continue to come back here if im in the area thank you!
Stayed 2 nights in Apr 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast needs improvement!
Stayed 3 nights in Apr 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in Ballantyne area.
Stayed 1 night in Apr 2024

10/10 Excellent

CHELLIE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely friendly and accommodating! Will stay again!
Stayed 2 nights in Apr 2024

10/10 Excellent

Fumie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jonathan Moises Zuriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Chinedu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great but needs improvement on breakfast options
Stayed 1 night in Apr 2024

2/10 Terrible

shashidhar

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Very bad customer experience with the staff. Booked the hotel as they listed to have EV charging but it didn’t work. We forgot a jacket and realized we left it in the room after 2 hours of checking out. Called the hotel multiple times front desk kept saying room is not cleaned yet please call tomorrow. After repeated follow up of 3 days they said we don’t find it. Will not recommend anyone staying here.
Stayed 1 night in Apr 2024

4/10 Poor

Jessica

Liked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean, spacious rooms. Everything you need. Loved the stay.
Stayed 3 nights in Apr 2024

8/10 Good

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities
Easy to get on highway
Stayed 3 nights in Apr 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, safe and many shopping and dining choices
Stayed 3 nights in Apr 2024

10/10 Excellent

Brian, Hickory

Very clean. Comfortable beds. New hotel in a great area.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with family and small children
We love the lay out of the room and the breakfast was amazing.
Stayed 2 nights in Apr 2024

8/10 Good

F Sharp

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay for our daughter’s birthday. The staff was so nice and AJ made sure we were accommodated with our room and the service. He let us know about the restaurants in the area and upgraded us when our original booked room was unavailable. The breakfast was kinda lacking and the sink had a draining issue but all in all it was great.
Stayed 4 nights in Apr 2024

10/10 Excellent

Reynaldo Garcia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Marichelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Thanks so much to Katie for making sure we got accommodated, even though we came past midnight already and were told there were "overbooking" issues. We originally booked one room with 2 king size beds but were told it was given away. Katie called other partner hotels to try to book us but was declined. After minutes of scouring through computer records, she found us 2 rooms and we were comfortably accommodated. Thank you, thank you! Plus, Charlotte is such a beautiful city! Totally worth our time and resources. :)
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Marichelle, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We agree Katie is an amazing member of our staff who likes to help each and every guest. We look forward to seeing you again soon!

8/10 Good

timothy, rock tavern

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great parking easy in and out.
Stayed 3 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Timothy, Thank you so much for your great review! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

JEANNETTE

Stayed 2 nights in Mar 2024

10/10 Excellent

Brenda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel overall.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Brenda, Thank you so much for a perfect 5 out of 5!! We truly appreciate it and YOU!! We look forward to seeing you again soon!

10/10 Excellent

Voua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is good size and shower is nice.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Thank you for taking the time to tell us about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

4/10 Poor

Katharina

Disliked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Elizabeth on Apr 12, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

2/10 Terrible

Roger

Disliked: Cleanliness, staff & service, property conditions & facilities
No hand soap or towels in the room, was told by front desk there weren’t any clean towels left. Room was dirty, food on floor from previous guests and hair left in the bathroom. Would never stay here again.
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

10/10 Excellent

Kaitlin

Liked: Cleanliness, staff & service, property conditions & facilities
The employee who checked us in was very kind and friendly!
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Kaitlin, thank you for a perfect review! We truly appreciate it and YOU! We look forward to your next visit to our beautiful city!

2/10 Terrible

Jesse

Stayed 1 night in Mar 2024

2/10 Terrible

Ricardo

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property is really nice. It looks renewed and very comfortable. Service was awful. The worst experience I have ever had. Room of 4 , 2 adults 2 kids only two towels. Asked for more at 9am, nobody ever delivered them. Shower wasn't heating up and couldn't get it to come out from the main shower head. They never made our room, with bathroom damped because of shower. Next room had trash on the door that was never picked up. I would recommend the facilities only if they change all their service.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

terrance

arrived friday night and the lobby smelled of wet dog. the facility was dog friendly however it was non stop barking the entire weekend. requested towels, rags and a floor mat for the bathroom and nothing was available until sunday night. staff had no answers for why things wasn’t stocked or when it was going to be stocked. the famous excuse was there under new management
Stayed 3 nights in Mar 2024
Response from Elizabeth on Mar 25, 2024
Terrance, I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

6/10 Okay

Jun Hua

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 31, 2024
Thank you for your review. We hope to see you on your next visit to Charlotte.

2/10 Terrible

Sandra, West Chester

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wanted to let you know of our horrible experience. We had reservations for a two night stay. We got there and were told there were no rooms available! How does that happen? This is a huge inconvenience and very unprofessional and unacceptable. Especially when if we had canceled we would have not gotten our money back. Therefore that room should be ours no matter when we check in or if we don’t check in at all. It was not right that we had nowhere to stay and had to drive around and call other hotels to find somewhere else.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 25, 2024
Sandra, I apologize that you had this experience at the Holiday Inn Express. We hope you will give us another chance upon your next visit to the Queen City.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great p[lace, reasonably priced. We are very pleased.
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 23, 2024
William, a perfect score?! We truly appreciate it and YOU! We hope to see you again on your next visit to the Queen City.

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. It was very clean. Staff were very helpful.
Stayed 3 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
Thank you so much for taking the time to post a review, Miranda! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

10/10 Excellent

Cedric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
Thank you so much for taking the time to post a review, Cedric! We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are welcomed and appreciated.

6/10 Okay

Abimael Dorta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not what we expected. The bathroom need more cleaning, new towels etc…
Stayed 5 nights in Mar 2024
Response from Elizabeth on Mar 19, 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

2/10 Terrible

Tara

Travelled with family
Disliked: Staff & service
We had a reservation, but they said they were over booked so we had to wait an hour for our room. We’ve stayed here 2 other times with no issues
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 19, 2024
We apologize for the inconvenience of waiting for your room. Our housekeeping team works tirelessly to ensure that we have rooms for each guest.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 19, 2024
Edward, A perfect score?! Thank you so much!! We are happy to hear you had an amazing stay and look forward to seeing you again soon!

6/10 Okay

Rebecca

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Elizabeth on Mar 16, 2024
Rebecca, thank you for your review. We hope to see you again soon!

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 12, 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express CHARLOTTE - BALLANTYNE. I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.

4/10 Poor

Jonathan

Travelled with family
Disliked: Staff & service, property conditions & facilities
Visiting in the area and came in off the street to get a room , Night manager said nothing avalable , we go to expedia and book a room at same facility go back in hotel to check in and Voilaa there is a room available , then the people behind is walk in off the street and get a room as well. Staff seem to hold / hide rooms for personal use or gain. Not a good check in experience . Also not all the room outlets and power ports worked .
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 10, 2024
I would like to extend my sincerest apologies for the experience you had during your recent stay. We are truly sorry to hear about the issues you encountered with the furnishings, cleanliness, and customer service. This is certainly not up to our usual standards, and we will be addressing these concerns with our team to ensure that such incidents do not recur in the future. We value your feedback and would like to make things right. If you would be willing to give us another chance, we would love to welcome you back and provide you with a much-improved experience. We hope you enjoyed your stay in the Queen City!

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Elizabeth on Mar 10, 2024
Thank you for your review Jessie. We are so happy to hear that you have enjoyed your stay and look forward to seeing you again on your next visit to the Queen City!

8/10 Good

Catherine, woodbridge

Liked: Cleanliness, property conditions & facilities
It seemed like they were short staffed especially in getting breakfast done. Both days they opened late and left cleaning supplies on counters.
Stayed 2 nights in Mar 2024
Response from Elizabeth on Mar 10, 2024
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.