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Reviews of Hampton Inn Charlotte-Belmont at Montcross

2.5 out of 5
Hampton Inn Charlotte-Belmont at Montcross
820 Cecilia Alexander Dr, Belmont, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 420 out of 670 reviews" "
Rating 8 - Good. 158 out of 670 reviews" "
Rating 6 - Okay. 55 out of 670 reviews" "
Rating 4 - Poor. 15 out of 670 reviews" "
Rating 2 - Terrible. 22 out of 670 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela, Bishop

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near cute downtown Belmont and a Walmart. GREAT breakfast for a hotel (we liked the biscuits a d gravy and western omelets).
Stayed 1 night in Apr 2024
Response from Michael GM on Apr 17, 2024
Hello Pamela, We're delighted to have had you as our guest and appreciate you taking the time to share your positive feedback about your experience at the Hampton Inn Charlotte- Belmont at Montcross. We are so happy to see you enjoyed our breakfast service. Please don't hesitate to reach out to us with any additional feedback or suggestions. Wishing you a fantastic day, and once again, thank you for being our guests.Warm regards, Michael Matthews - GM

10/10 Excellent

arthur

Liked: Cleanliness, staff & service, property conditions & facilities
hotel located close to my sons house
Stayed 2 nights in Mar 2024
Response from Michael - GM on Apr 16, 2024
Hello Arthur,Thank you very much for the five-star review on your recent stay at The Hampton Inn Charlotte-Belmont at Montcross! We appreciate you being our guest and are grateful to be recognized for providing great service, clean, comfortable rooms, fantastic amenities, and an ideal location. Please do not hesitate to let us know if you would like to share any further feedback anytime. We look forward to seeing you again soon! Kind regards,Michael Matthews - General Manager

10/10 Excellent

Elaine

Nice place
Stayed 1 night in Apr 2024
Response from Michael - General Manager on Apr 12, 2024
Good morning Elaine, It is great to see you enjoyed your stay at The Hampton Inn in Belmont, North Carolina. Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Michael Matthews - General Manager

6/10 Okay

Marcel

Business traveller
Liked: Cleanliness
Property needs a refresh
Stayed 3 nights in Apr 2024
Response from Michael - GM on Apr 4, 2024
Dear Marcel,We regret to learn that your recent stay as our guest did not meet your expectations, and we apologize that you were not completely happy with your experience. I would like to invite you to further discuss your thoughts to ensure clarity. Your feedback is invaluable to us, and our team is eager to address your concerns and identify areas for enhancement. We extend our best wishes to you and thank you for being our guest.Respectfully,Michael Matthews - General Manager

6/10 Okay

Celeste

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michael - GM on Mar 12, 2024
Dear Celeste,We appreciate you taking the time to leave a review for your recent stay at our hotel. Our team is dedicated to ensuring a memorable stay for our guests that includes comfortable accommodations, fantastic amenities, and friendly service. We would love to learn more from you to hear about the reason for your rating. Please do not hesitate to let us know if you would like to add any suggestions or feedback to best serve you the next time you stay at The Hampton Inn Charlotte- Belmont at Montcross.Kind regards, Michael Matthews - General Manager

8/10 Good

ALLEN

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Michael - GM on Mar 6, 2024
Dear Allen,It was so thoughtful of you to take the time to leave such a positive rating! Thank you. Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to best serve you the next time you stay at The Hampton Inn Charlotte- Belmont at Montcross.Kind regards,Michael Matthews - General Manager

8/10 Good

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Michael - GM on Feb 22, 2024
Hello Jay,Thank you so much for the high rating on your recent stay at The Hampton Inn Charlotte- Belmont at Montcross! We appreciate you being our guest and are grateful to be recognized for providing great service, clean comfortable rooms, fantastic amenities, and an ideal location. Please do not hesitate to let us know if you would like to share any feedback anytime. We look forward to seeing you again! Kind regards, Michael Matthews - General Manager

10/10 Excellent

Courtney

Stayed 1 night in Feb 2024
Response from Michael - GM on Feb 20, 2024
Dear Courtney, It is great to see you were able to relax and enjoy your stay at The Hampton Inn in Belmont, North Carolina. Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Michael Matthews - General Manager

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and overall nice place.
Stayed 1 night in Jan 2024
Response from Jeannette - GM on Jan 17, 2024
Thank you, Lawrence! Our team is grateful for your wonderful rating and compliments regarding your recent stay with us. We appreciate being recognized for providing clean comfort and great service for all our guests. Our staff looks forward to welcoming you back to the Hampton Inn Charlotte-Belmont at Montcross in the near future. Thanks again for taking the time to leave a review and please do not hesitate to reach out to me with any additional feedback or suggestions.Warm regards, Jeannette Adams - General Manager

10/10 Excellent

Alyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick one night trip with the family. Easy and friendly checkin, room was clean, beds comfortable and nice fluffy pillows. Breakfast had a decent variety, attendant acted as if she wasn't concerned about keeping food stocked for the guests, but otherwise a great stay. Would definitely return.
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Jan 8, 2024
Dear Alyson,We are thrilled you enjoyed your stay at The Hampton Inn Charlotte-Belmont at Montcross.Our staff is dedicated to providing clean, comfortable rooms with fantastic amenities in an ideal location. We appreciate your feedback on the breakfast service and will look for areas for improvement.Please do not hesitate to let us know if you would like to provide any additional feedback anytime. Thanks again for choosing our hotel and we hope to see you again soon. Have a great year!Jeannette Adams - General Manager

8/10 Good

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 31, 2023
Hello Leigh,It was so thoughtful of you to take the time to leave such a positive review and a high rating! Thank you. Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to serve you best the next time you stay at The Hampton Inn in Charlotte-Belmont at Montcross.Best regards and happy New Year!Jeannette Adams - General Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Clean room with everything you need.
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 28, 2023
Hello Josh,Thank you so much for taking the time to leave your compliments and a 10 out of 10 rating for your experience at The Hampton Inn Charlotte-Belmont at Montcross. It is always great to see happy guests enjoying our wonderful amenities and ideal location. We strive for perfection, and I welcome any questions or suggestions you may have so we can better serve you and our guests in the future. Thanks again for your time and have a great New Year. Jeannette Adams - General Manager

10/10 Excellent

Dea

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate that Hampton Inns are pet friendly. However, our room was not vacuumed well and I had to pick up a lot of things on the floor that I did not want our puppy to ingest. These things included candy, popcorn, strings, paper, and dust bunnies.
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 28, 2023
Thanks for this feedback, Dea. We apologize for the condition of the room, and we will certainly look into this immediately. I appreciate you taking the time to leave such a high rating. Please feel free to reach out to me anytime with additional thoughts or suggestions. Thanks for being our guest and we hope to see you again the next time you visit Belmont.Best regards and happy New Year!Jeannette Adams - General Manager

8/10 Good

Catherine

Stayed 7 nights in Dec 2023
Response from Jeannette - GM on Dec 27, 2023
Dear Catherine,It was so thoughtful of you to take the time to leave such a positive review and high rating! Thank you. Please do not hesitate to let us know if you would like to add any additional suggestions or feedback to best serve you the next time you stay at The Hampton Inn Charlotte- Belmont at Montcross.Kind regards and happy new year!Jeannette Adams - General Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 19, 2023
Hello Linda,Thank you for choosing The Hampton Inn Charlotte-Belmont at Montcross. We appreciate you taking the time to leave a 10 out of 10 rating. Our team is proud to offer comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you again soon. Happy holidays! Sincerely, Jeannette Adams - General Manager

10/10 Excellent

Vito C, Garden City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel and excellent room
Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 18, 2023
Good morning, Vito,Our staff will be thrilled to see you enjoyed your experience at The Hampton Inn, ideally located in Belmont at Montcross. We work hard to provide clean, comfortable rooms with amazing amenities. It is always great to be recognized and we appreciate the five-star rating. Please let me know if you would like to share any feedback or suggestions. We look forward to seeing you again soon! Happy holidays! Jeannette Adams - General Manager

10/10 Excellent

Chris

Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 13, 2023
Thank you so much, Chris, for taking the time out of your day to leave a 10 out of 10-star review of your experience at The Hampton Inn Charlotte-Belmont at Montcross. We focus on making sure every guest feels comfortable and we're happy to know your experience exceeded these expectations! Please feel free to contact me with any feedback or suggestions regarding your recent stay. Thank you again for being our guest and we look forward to welcoming you back soon. All the best, Jeannette Adams - General Manager

10/10 Excellent

Sacha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful. The rooms were nice and clean. The hot breakfast was the best I have had in a long time. I absolutely love the outdoor fire pit area.
Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 11, 2023
Dear Sacha,The Hampton Inn Charlotte-Belmont at Montcross team is absolutely thrilled to see your wonderful review and five-star rating. It is always gratifying to know that our guests enjoyed their stay and were able to take advantage of our many fantastic amenities. Please do not hesitate to let us know if you would like to share any additional feedback. We hope to welcome you back soon. Kind regards, Jeannette Adams - General Manager

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 10, 2023
Hello Cynthia,Thank you kindly for taking the time to leave a 10 out of 10 rating for your experience at The Hampton Inn Charlotte-Belmont at Montcross. It is always great to see happy guests enjoying our wonderful amenities and ideal location. We strive for perfection, and I welcome any questions or suggestions you may have so we can better serve you and our guests in the future. Thanks again for being our guest. Jeannette Adams - General Manager

10/10 Excellent

Karen D., Prosperity

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jeannette - GM on Dec 8, 2023
Hello and thank you, Karen, for leaving such a wonderful five-star rating for your recent stay as our guest at the Hampton Inn Charlotte-Belmont at Montcross! We always love to see happy guests and appreciate the kind recognition. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Best wishes and happy holidays! Jeannette Adams - General Manager

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location clean and sweet staff !
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 6, 2023
Thank you kindly, Carolyn! We are thrilled to see you enjoyed your room and our friendly service as our guest at The Hampton Inn Charlotte-Belmont at Montcross. Our team strives for perfection and it is always gratifying to receive praise. Please feel free to contact me anytime with additional feedback or suggestions. Thanks again for being our guest. Best regards and happy holidays! Jeannette Adams - General Manager

10/10 Excellent

Patrick

Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 26, 2023
Thank you so much, Patrick, for the five-star rating on your recent stay at The Hampton Inn Charlotte- Belmont at Montcross! We appreciate you being our guest and are grateful to be recognized for providing great service, clean comfortable rooms, fantastic amenities, and an ideal location. Please do not hesitate to let us know if you would like to share any feedback anytime. We look forward to seeing you again in the new year! Kind regards, Jeannette Adams - General Manager

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no problems
Stayed 1 night in Nov 2023
Response from Jeannette - GM on Dec 5, 2023
On behalf of the Hampton Inn Charlotte-Belmont at Montcross team, thank you, Stephen, for your wonderful feedback and a five-star rating. Please let us know if you have any additional feedback or suggestions to ensure your continued happiness as our guest. We look forward to seeing you back soon. Have a great holiday season and thanks again.Sincerely, Jeannette Adams - General Manager

6/10 Okay

Rod

Travelled with family
Liked: Amenities, property conditions & facilities
Staff was not very cordial. Digital check-in did not work, as the room that was selected was not available. That is why the one rating was only a three star and everything else was a five star.
Stayed 1 night in Dec 2023
Response from Jeannette - GM on Dec 5, 2023
Dear Rod,We appreciate all feedback, suggestions, and concerns so that we may best serve our valued guests. Our team truly apologizes for not fully meeting your expectations and we will review and discuss your concerns and look for areas for improvement. I welcome a direct conversation with you anytime if you would like to add any additional feedback. We do hope you will consider us again in the future and are glad to see you enjoyed our ideal location. Have a great holiday season and thank you again for being our guest.Sincerely,Jeannette Adams General Manager

8/10 Good

Tammy

Stayed 1 night in Nov 2023
Response from Jeannette - GM on Dec 21, 2023
Thank you, Tammy, for leaving such a wonderful rating on your recent stay as our guest at the Hampton Inn Charlotte-Belmont at Montcross! We always love to see happy guests and appreciate the kind recognition. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Best wishes and happy holidays to you and your family! Jeannette Adams - General Manager

10/10 Excellent

Vernelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. The staff was friendly and professional. The area was great. The room was clean. The breakfast was very good. Will definitely stay there again.
Stayed 4 nights in Nov 2023
Response from Jeannette - GM on Nov 28, 2023
On behalf of the Hampton Inn Charlotte-Belmont at Montcross team, thank you, Vernelle, for your wonderful rating and compliments. Please let us know if you have any additional feedback or suggestions you would like to share as our valued guest. We hope to see you again the next time you visit Belmont. Have a great holiday season and thanks again.Sincerely, Jeannette Adams - General Manager

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2023
Response from Jeannette GM on Nov 24, 2023
Thank you so much, Leslie, for the compliments! We are thrilled to see you enjoyed your room and had a wonderful visit as our guest at The Hampton Inn Charlotte-Belmont at Montcross. Our team strives for perfection, and it is always gratifying to receive praise. Please feel free to contact us anytime with additional feedback or suggestions. Thanks again for being our guest and we look forward to welcoming you back soon. Sincerely, Jeannette Adams - General Manager

10/10 Excellent

James

Stayed 3 nights in Nov 2023
Response from Jeannette - GM on Dec 8, 2023
Hello James,Thank you for being our guest at the Hampton Inn Charlotte-Belmont at Montcross. We are very happy to see you enjoyed your room and our staff appreciates the five-star rating! Please let us know if you would like to share additional feedback anytime. Kind wishes and happy holidays,Jeannette Adams - General Manager

10/10 Excellent

Donna B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family visit
Very convenient location for our visit. Great breakfast.
Stayed 2 nights in Nov 2023
Response from Jeannette GM on Nov 17, 2023
Dear Donna,Thank you so much for taking the time to leave a 10 out of 10 rating for your experience at The Hampton Inn Charlotte-Belmont at Montcross. It is always great to see Happy guests enjoying our wonderful amenities and ideal location. We strive for perfection, and I welcome any questions or suggestions you may have so we can better serve you and our guests in the future. Thanks again for your time. Jeannette Adams - General Manager

10/10 Excellent

Jeffrey

Stayed 2 nights in Nov 2023
Response from Jeannette - GM on Dec 5, 2023
Hello Jeffrey, Thanks so much for taking the time to leave a five-star rating for your recent stay at The Hampton Inn Charlotte - Belmont at Montcross. Our staff appreciates being recognized for providing friendly service, comfortable rooms, and fantastic amenities.We look forward to seeing you again the next time you are in the Belmont area. Thanks again, Jeannette Adams - General Manager

10/10 Excellent

Angela

Stayed 1 night in Nov 2023
Response from Jeannette - GM on Dec 1, 2023
Thank you, kindly, Angela, for your wonderful recommendation. The Hampton Inn Charlotte-Belmont at Montcross Hotel team is grateful to you for taking the time to leave us a five-star review. We are all passionate about providing the best service and all the comforts of home. Please do not hesitate to let us know if you would like to share any additional feedback or suggestions. Have a great holiday season and thanks again!Warm regards,Jeannette Adams - General Manager

6/10 Okay

Lesa

Stayed 1 night in Oct 2023
Response from Jeannette on Nov 4, 2023
Dear Lesa,We appreciate your time to leave a rating as our valued guest at The Hampton Inn Charlotte-Belmont at Montcross. We focus on making sure every guest feels comfortable and want to ensure your experience exceeds these expectations! Please feel free to contact me with any feedback or suggestions regarding your recent stay. Thank you again for being our guest and we look forward to welcoming you back soon. All the best, Jeannette Adams - General Manager

8/10 Good

Wayne

Stayed 3 nights in Oct 2023
Response from Jeannette GM on Nov 18, 2023
Hello Wayne,Thanks so much for this positive review! We are happy to see you enjoyed your stay and grateful you chose The Hampton Inn Charlotte-Belmont at Montcross. Please let me know if you would like to share any additional feedback or suggestions anytime. Thanks again and we look forward to seeing you back soon! Jeannette Adams - General Manager

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jeannette GM on Oct 23, 2023
Hello Timothy,Thank you so much for choosing The Hampton Inn Charlotte-Belmont at Montcross. We appreciate you taking the time to leave a 10 out of 10 rating. Our team is proud to offer comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and have a wonderful rest of the fall season. Sincerely, Jeannette Adams - General Manager

10/10 Excellent

Paul

Great stop
Lovely hotel .... would come again !
Stayed 1 night in Oct 2023
Response from Jeannette GM on Oct 13, 2023
Hello Paul, We want to first thank you for choosing The Hampton Inn Charlotte-Belmont at Montcross. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. The staff appreciates the high rating and your compliments! We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we look forward to seeing you again soon. Best regards, Jeannette Adams - General Manager

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
This place was very deceiving the room had old furniture and carpets it smelled disgusting even after I sprayed Lysol it smelled horrible like a wet dog. I do not recommend to anyone.
Stayed 1 night in Oct 2023
Response from Jeannette GM on Oct 9, 2023
Dear Elizabeth, We apologize that your expectations fell a little short with your room during your recent stay. Our team takes great pride in providing clean, comfortable rooms along with the best service and fantastic amenities. We are sorry this was not the case for you. Our staff will certainly look for areas of improvement. I welcome a direct conversation with you anytime to discuss this and any other concerns you may have regarding your recent visit. We value you as our guest and thank you for your feedback.Respectfully, Jeannette Adams - General Manager

10/10 Excellent

ATBA

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Jeannette GM on Oct 4, 2023
Hello and thank you, ATBA, for leaving such a wonderful rating and compliment for your recent stay as our guest at the Hampton Inn Charlotte-Belmont at Montcross! We always love to see happy guests and appreciate the kind recognition. Please do not hesitate to let us know if you would like to share any additional feedback anytime. We look forward to seeing you again soon! Best wishes, Jeannette Adams - General Manager

10/10 Excellent

Frank

Stayed 1 night in Sep 2023
Response from Jeannette GM on Sep 13, 2023
Dear Frank,Thank you for choosing The Hampton Inn Charlotte-Belmont at Montcross. We appreciate you taking the time to leave a 10 out of 10 rating. Our team is proud to offer comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you again soon. Sincerely, Jeannette Adams - General Manager

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I actually didn't stay at the property but came by for coffee and breakfast on one of our five days. I could not cancel the reservation so I just stopped in for water and coffee. I had thought my reservations were at a different location. This location was not convenient to me but I was not able to change the reservation. Oh well, live and learn.
Stayed 5 nights in Aug 2023
Response from Jeannette GM on Sep 1, 2023
Dear Jeff,Thank you for taking the time to reflect positively on your recent experience at The Hampton Inn Charlotte-Belmont at Montcross. The staff will be thrilled to see your high rating. We strive for perfection and welcome any additional feedback or suggestions for areas of improvement anytime. We are sorry that this location did not work out this time but please let us know if we can assist you in the future. We thank you again for the five-star rating. Sincerely, Jeannette Adams - General Manager

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff in the breakfast area. I loved the arrangement of the room.
Stayed 1 night in Aug 2023
Response from Jeannette GM on Aug 11, 2023
Thank you, Elizabeth! We are thrilled to see you enjoyed your room and our breakfast service as our guest at The Hampton Inn Charlotte-Belmont at Montcross. Our team strives for perfection and it is always gratifying to receive praise. Please feel free to contact me anytime with additional feedback or suggestions. Thanks again for being our guest. Sincerely,Jeannette Adams - General Manager

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, let me check in 2 hours early. Clean room and lobby. Nice pool.
Stayed 2 nights in Aug 2023
Response from Jeannette GM on Aug 6, 2023
Hello Frank,Thank you for the positive feedback and a five-star rating! We are happy you enjoyed your stay and grateful you chose The Hampton Inn Charlotte-Belmont at Montcross. Please let me know if you want to share any additional feedback anytime. Thanks again and we look forward to seeing you again soon. Kind regards. Jeannette Adams -General Manager

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Jeannette GM on Aug 6, 2023
Hello Catherine,Thank you for choosing to be our guest at The Hampton Inn Charlotte-Belmont, in North Carolina, and for leaving a great rating. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any feedback you wish to share. We hope to see you again soon.Sincerely, Jeannette Adams - General Manager

6/10 Okay

Daniel

Stayed 1 night in Jul 2023
Response from Jeannette GM on Aug 21, 2023
Thank you, Daniel, for leaving a rating as our valued guest at The Hampton Inn Charlotte-Belmont at Montcross. Our focus is to make every guest feel comfortable, so we want to ensure your experience exceeded these expectations! Please feel free to contact me with any feedback or suggestions regarding your recent stay. Thank you again for being our guest and we look forward to welcoming you back soon. All the best, Jeannette Adams - General Manager

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long drive, the bed was a great relief.
Stayed 1 night in Jul 2023
Response from Jeannette GM on Jul 27, 2023
Dear Michael,Thank you for being our guest at the Hampton Inn Charlotte-Belmont at Montcross.We are thrilled to see you enjoyed your room and our staff appreciates the five-star rating! Please let us know if you need anything or would like to share additional feedback anytime. Kind regards,Jeannette Adams - General Manager

6/10 Okay

Jane

Stayed 1 night in Jul 2023
Response from Jeannette GM on Aug 17, 2023
Dear Jane,Thank you for choosing to be our guest at The Hampton Inn Charlotte-Belmont, North Carolina, and for leaving a rating. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. We value your opinion and I welcome a conversation with you anytime to discuss any feedback you wish to share. We hope to see you again soon.Kindest regards, Jeannette Adams - General Manager

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, all employees so polite
Stayed 1 night in Jul 2023
Response from Jeannette GM on Jul 18, 2023
Good morning Helen,We want to first thank you for choosing The Hampton Inn Charlotte-Belmont. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. The staff appreciates the five-star rating and your compliments! We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you again soon.Kind regards,Jeannette Adams - General Manager

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
NIce place. Thanks!
Stayed 1 night in Jul 2023
Response from Jeannette GM on Jul 8, 2023
The Hampton Inn Charlotte-Belmont Staff is thrilled to see your wonderful feedback and five-star rating. Thank you so much, Richard, for taking the time to reflect positively on your recent stay. We all look forward to welcoming you back soon. Have a great summer and thanks again. Best regards,Jeannette Adams - General Manager

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Ugh….pick somewhere else unless you have a dog.
Dogs barked off and on all night long. Was told by front desk lady that she had no control and that we just had to deal with it. Like what?!?! Horrible. Will never stay at a Hampton Inn again. I’ll stick with the higher up brands of Hilton or Hyatt.
Stayed 1 night in Jun 2023
Response from Jeannette GM on Jun 30, 2023
Dear Kristi,We are so sorry to see that your experience at the Hampton Inn did not exceed your expectations. The comfort and well-being of our guests is our priority and we are sorry to see you were not happy. I am hoping that you would be kind enough to share any additional feedback with me directly on your recent stay and how we can improve it for you and future guests. Thank you for bringing this to my attention and I hope to hear from you soon.Jeannette Adams- General Manager

8/10 Good

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Jeannette GM on Jun 28, 2023
Thank you for taking the time to leave a high rating for your experience as our guest at The Hampton Inn Charlotte-Belmont at Montcross. We strive for perfection, and I welcome any questions or suggestions you may have so we can better serve you and our guests in the future. Thanks again for your time. Jeannette Adams - General Manager

10/10 Excellent

Tonya J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, clean, convenient location and friendly staff.
Stayed 1 night in Jun 2023
Response from Jeannette GM on Jun 23, 2023
Hello Tonya,Thank you for choosing The Hampton Inn Charlotte-Belmont. Our team takes great pride in being able to provide comfortable rooms with fantastic amenities. The staff appreciates the five-star rating and your compliments! We value your opinion and I welcome a conversation with you anytime to discuss any additional feedback you wish to share. Thank you again and we hope to see you again soon.Warm regards,Jeannette Adams - General Manager