Dear Andrew, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Sunil, Thank you for your review. We're disappointed to hear about the challenges you faced during your stay. Ensuring our guests feel safe and comfortable is paramount, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address the issues you've raised to improve our accommodations and service standards. We hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Heath, Thank you for sharing your feedback. We appreciate your input regarding the condition of our rooms and facilities. Please know that we take your comments seriously and are continuously working to improve the quality of our accommodations. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future for an improved experience.Sincerely,Hotel Management

Dear Michael, Thank you for your feedback. We sincerely apologize for the inconvenience you experienced due to overbooking and the condition of the room provided. Your prepayment should have guaranteed you a comfortable stay, and we regret falling short of your expectations. We are investigating the situation to prevent such occurrences in the future and ensure all rooms meet our standards. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Sincerely,Hotel Management

Dear Mark, Thank you for choosing our hotel to stay. We apologize for the unpleasant odor you encountered during your stay. Ensuring a fresh and comfortable environment is our priority, and we regret that we fell short of your expectations. We are addressing this issue with our housekeeping team to identify and eliminate the source of the odor. Your feedback is valuable, and we appreciate you bringing this matter to our attention. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Mark, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management

Dear Edward, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We genuinely hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for the positive review and for taking the time to recognize our hotel. However, we apologize for any inconveniences you encountered and appreciate you bringing them to our attention so future guests can enjoy a seamless and comfortable stay. Your feedback is invaluable to us, and we hope to welcome you back to Extended Stay America in the near future to provide you with an even better experience.Sincerely,Hotel Management

Dear Ziann, We sincerely apologize for the distressing experience you encountered during your stay. Please know that we take our property's cleanliness and pest control very seriously and do our best to prevent insects' entrance into our suites. However, we understand your concern and will arrange for a professional inspection and treatment of your room as a precautionary measure. We are sorry that this issue compromised your plans with us, and we regret that you had to cancel with us. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Wayne, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Jamal, We appreciate your feedback and regret any inconvenience caused during your stay. Please accept our sincere apologies for the presence of roaches, as this falls short of our cleanliness standards. Rest assured, we are actively addressing this issue with thorough pest control measures. Your experience does not reflect our usual standards, and we are committed to resolving this matter promptly. We appreciate your understanding and hope you might consider giving us another opportunity to provide you with an improved and more comfortable stay in the future.Sincerely,Hotel Management

Dear Mayo, Thank you for reviewing your recent stay with us and sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret that your room did not meet your expectations. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Sincerely,Hotel Management

Dear Jada, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear TERRY, Thank you so much for your outstanding review. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for including Extended Stay America during your NASCAR Driving Experience, and we hope to welcome you back to our location any time you are in the area.Sincerely,Hotel Management

Dear Erik, Thank you for your review. It is never our intention to disappoint; therefore, we apologize if there was any miscommunication on our part. Additionally, we are sorry for the issues in your room during your stay. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Sincerely,Hotel Management

Dear Guest, Thank you for your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to serve you better in the future. Thank you again for your candid feedback. We would love to make it up to you and hope you consider a return visit.Sincerely,Hotel Management

Dear Toyin, Thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests; therefore, we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us.Sincerely,Hotel Management

Dear Loveeth, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in your outlined areas. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, after reading your experience's details, we sincerely apologize that this was not your experience. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope we can leave you a much better impression on your next visit. Sincerely,Hotel Management

Dear Tyrone, We apologize for the condition of our suites not being up to par and for the inconvenience caused by the elevator's temporary issue. We strive to provide well-maintained and comfortable accommodations for all our guests, and we certainly understand how frustrating it can be when maintenance issues arise. Moreover, we regret our staff was not as responsive as they should have been in addressing your concerns. We always aim to follow up and resolve everything to our guest's satisfaction; therefore, we are disappointed we could not make that happen for you. We have taken note of the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Christopher, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your review. Our concerned team is already at work to ensure the concerns mentioned are fixed on a priority basis. Please allow us another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Sincerely,Hotel Management

Dear Troy, Please accept our apologies for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We also apologize for any inconvenience caused by moving to another hotel after your arrival. It is never our intention to disappoint our guests in any way, and we can assure you that what you experienced is unacceptable by our standards. We understand your frustration and assure you we will take adequate measures to correct this. Please reach out to us at the hotel so we can assist you with any concerns regarding your charges. We hope this isolated incident will not discourage you from returning to enjoy a great experience next time.Sincerely,Hotel Management

Dear Manivannan, Thank you for your positive review of our hotel. Your kind remarks about cleanliness and warm hospitality are greatly appreciated. Thank you for choosing Extended Stay America. However, we are sorry for the elevator issues that you encountered. Our maintenance team is already at work to fix it. We hope you are already planning another visit our way.Sincerely,Hotel Management

Dear Chelsey, Thank you for taking the time to share your thoughtful review with us. Please accept our apologies for not living up to your expectations. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, we will review your feedback with our housekeeping team and pest control provider to ensure such concerns do not impact our future guests. We truly appreciate you sharing your observations, as this helps us improve our services moving forward. We hope you will try us again, as we are wholly committed to regaining your trust. Sincerely,Hotel Management

Dear shanda, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to welcome you back to our hotel.Sincerely,Hotel Management

Dear James, we are happy you chose Extended Stay America for your recent visit to the city. Your feedback is shared with the concerned team to improve guest services. It was our pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management

Dear Etsuko, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It was our pleasure hosting you, and we hope you will return and stay with us again.Sincerely,Hotel Management

Dear Amy, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Teresa, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. We believe in our team and strive to make every guest feel at home, so it was a joy passing along your comments to them. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management