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Reviews of Comfort Suites Northlake

2.5 out of 5
Comfort Suites Northlake
7315 Smith Corners Blvd, Charlotte, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 434 out of 1005 reviews" "
Rating 8 - Good. 308 out of 1005 reviews" "
Rating 6 - Okay. 114 out of 1005 reviews" "
Rating 4 - Poor. 75 out of 1005 reviews" "
Rating 2 - Terrible. 74 out of 1005 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nkauhnu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay and I loved the location the of the hotel! If I ever go back to Charlotte, I would stay stay here again.
Stayed 1 night in May 2024
Response from front desk on May 11, 2024
Thanks for choosing to stay at Comfort Suites Northlake! Glad to we were able to meet all your needs, hope to see you again.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from FRONT DESK on May 9, 2024
We hope that you will be choosing to come back and stay with us at Comfort Suites Northlake. We enjoyed having you stay with us.

6/10 Okay

Allie

Disliked: Staff & service
Stayed 2 nights in May 2024
Response from FRONT DESK on May 9, 2024
We are glad you chose to stay with us at Comfort Suites Northlake. We hope you come back and visit us again.

10/10 Excellent

Angela

Liked: Cleanliness, amenities
Hotel very clean and staff helpful 👌
Stayed 3 nights in Apr 2024
Response from front desk on May 4, 2024
THANKS FOR THE REVIEW ANGELA WE ARE PLEASED YOU ENJOYED YOUR STAY AT COMFORT SUITES NORTHLAKE. WE LOOK FORWARD TO SEEING YOU AGAIN.

10/10 Excellent

Izor

Travelled with family
Liked: Cleanliness
Beds matress needs to be change, both beds matress were lump, pillows were all bad too.. room was clean!
Stayed 1 night in May 2024
Response from front desk on May 4, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake. We hope that you will come back and stay with us again.

8/10 Good

Paulette, Beech island

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, around several restaurants. Safe area. Nice staff.
Response from Front Desk on May 2, 2024
It was a pleasure having you visit with us at Comfort Suites Northlakes. We hope to have you back with us real soon.

10/10 Excellent

LISA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was great , everything was grea
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Thanks Lisa glad you enjoyed us at Comfort Suites Northlake we hope that you visit with us soon at Comfort Suites Northlake.

8/10 Good

Gregory

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 29, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake. We hope we can make your next visit with us better.

10/10 Excellent

Shanna

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Property itself is very nice. Our U-Haul was stolen from the parking lot so if you’re hailing please be sure to get a hitch lock or something!
Stayed 2 nights in Apr 2024
Response from FRONT DESK on Apr 27, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake. We are sorry that happened too you glad you got it back. Hope to see you again.

8/10 Good

Michael C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Thank you Michael We were so happy to host you during your stay with us .

10/10 Excellent

Tammy

Travelled with partner
Liked: Amenities
Front desk very nice. Room clean and comfortable
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Thank you Tammy For allowing Comfort Suites Charlotte Northlake for hosting you during your visit to Charlotte.

2/10 Terrible

Damion

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property didn’t have the room I was looking for. The room looks nothing like the pictures. I never stayed in my room and I’m going through hoops trying to get my refund
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
We are so sorry that you did not like the room . We have made several attempts to reach you in regards to this matter. Please reach out to the hotel to get more details

8/10 Good

LAWRENCE

Travelled with family
Liked: Cleanliness, amenities
Quiet Clean Hotel
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 22, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake we hope you come back to stay with us again.

10/10 Excellent

PAMELA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place good dood places great service
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 20, 2024
Thanks for choosing to stay with us here at Comfort Suites Northlake Charlotte. We hope to see you again soon.

6/10 Okay

Valeria

Stayed 2 nights in Mar 2024
Response from FRONT DESK on Apr 22, 2024
Thanks for staying with us at Comfort Suites Northlake. We hope to see you again.

10/10 Excellent

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Thank you CarlosFor allowing Comfort Suites Charlotte Northlake to host you during your visit here in Charlotte . We hope to host you again

8/10 Good

Fabian

Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you Fabian For allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte. Your review helps us improve our guest experience.

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 11, 2024
Hi GuadalupeThank you for allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte . Your review really gives us a boost.

8/10 Good

William

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from front desk on Apr 8, 2024
Thanks for staying with us at Comfort Suites Northlake. we enjoyed you and hope you come back to visit us again.

8/10 Good

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Thank you FeliciaFor staying with us here at the Comfort Suites Charlotte Northlake it was a pleasure to host you . Hope to see you on your next visit to Charlotte

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff iencountered, including the cleaning staff were very nice and accommodating. Friendly and professional.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 7, 2024
Hi Brandy We are so happy that you chose to stay with us here at the Comfort Suites Charlotte Northlake.

2/10 Terrible

james

Stayed 1 night in Apr 2024
Response from General Manager on Apr 28, 2024
Hello James please reach out to the hotel directly so that we can see where we failed you during your stay we value you as a guest.

10/10 Excellent

faradina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and I love that it isn't carpet
Stayed 1 night in Apr 2024
Response from General Manager on Apr 7, 2024
Hello FaradinaThank you for staying with us here at the Comfort Suites Charlotte Northlake. your review makes us so Happy

10/10 Excellent

Adreanna

Stayed 2 nights in Mar 2024
Response from General Manager on Apr 26, 2024
Thank you Adreanna For allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte. We will be so pleased to see you again .

8/10 Good

Amoree

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Nice suites for a family. The sofa bed was a bit uncomfortable but other than that it was nice.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Hi AmoreeThank you for Choosing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte . I am so sorry the sleeper sofa was uncomfortable we will look into trying to get that improved for your next visit.

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from General Manager on Apr 3, 2024
Timothy Its was a pleasure to Host you during your visit here at the Comfort Suites Charlotte Northlake We hope to see you again on your next visit.

10/10 Excellent

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 3, 2024
Terrence We are so happy that you enjoyed your stay with us here at the Comfort Suites Charlotte Northlake .

2/10 Terrible

Courtney

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like how the ice machine look nasty needs be clean inside and outside it was horrible. Was not happy about because I need some ice to keep drinks cold
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Hello CourtneyWe are so sorry that the ice machines did not look standard but I can assure you that they have just been serviced and cleaned . I am so sorry that our hotel is not a good fit for you . I will use your review as a learning tool for our team .

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you Jon Your review helps us grow .

10/10 Excellent

dana

Business traveller, Travelled with partner
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Stayed 2 nights in Mar 2024
Response from FRONT DESK on Mar 31, 2024
Thanks for choosing to stay at Comfort Suites Northlake. We hope that you choose to stay with us again.

6/10 Okay

Ashleigh

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Walked into my room and immediately saw two dead bugs , as well as trash in the hallways . Other than that staff was super friendly . Hotel just needs to be updated
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
AshlieghWe are so sorry that the hotel was not in a satisfying condition upon your arrival and during your stay. This is not our normal practice. I have spoke with my team and made corrective actions going forward. I ask that you please give the hotel another chance to make it right. We are always at the desk and at your service so when an issue is reported we take care of it right way.

10/10 Excellent

PAMELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area for shoppung staff was veey friendly and breakfast was great.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you Pamela for staying with us at the Comfort Suites Charlotte Northlake. Your review helps us continue to improve on our guest experience. Please allow us to Host you again on your next visit .

8/10 Good

Nicolette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you Nicolette for allowing Comfort Suites Charlotte Northlake to host you during your visit. WE are thrilled for this review can't wait to host you again.

8/10 Good

Lucas

Stayed 1 night in Mar 2024
Response from front desk on Apr 12, 2024
Thanks for staying with us at Comfort Suites Northlake. We hope to see you again.

8/10 Good

Kirsten

Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you KirstenYou are so amazing thank you for allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte we cant wait to see you again.

10/10 Excellent

Jeffery

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from General Manager on Mar 20, 2024
Thank you Jeffery For choosing the Comfort Suites Charlotte Northlake we were happy to host you. We hope to see you your next visit.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
I was pleasantly surprised how clean the room was & friendly the staff was. I highly recommend a tip jar for the breakfast staff as she is very deserving.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
We are pleased you enjoyed your stay with us at Comfort Suites Northlake. I will express to kitchen staff to keep up the good work and we will look into adding the tip jar.

10/10 Excellent

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay there again
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 18, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake. We appreciate your business and hope to see you again.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 18, 2024
We are pleased you chose to stay with us at Comfort Suites Northlake. We apologize for not meeting your expectations. We hope that you will choose to give us another chance.

4/10 Poor

Devonte

Liked: Staff & service
Disliked: Cleanliness
Nice beds but bugs an toilet kept stopping up
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 15, 2024
Thanks for staying with us at Comfort Suites Northlake. Sorry your stay was not pleasant we will work on those issues and we hope that you would that you would come back and visit us again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on Mar 14, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake Suites. We hope to see you back with us again.

4/10 Poor

Heng Wei, Irivne

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the WIFI never works, device can be connected but not information can come though. The desk chair needs casters and desk height is too tall for the desk chair without casters. Not enough lighting sofa. The microwave turntable is not turning at all.
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Hello WeiI am so sorry that we did not live up to your expectations . You are never alone and we are at your service to assist with any of your needs and we would have been more than happy to assist you with the WIFI issues and the desk chair and the microwave turntable. We are working daily on improving our guest experience . We ask that in your next visit to Charlotte you give the hotel a chance to make it right for you !

6/10 Okay

Valeria

Liked: Cleanliness, staff & service
It was ok. The area around has gone a little down in last year but GM made stay nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank You Valeria for your kind words and that we were able to make you happy with your stay.

8/10 Good

Elizabeth, Philadelphia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel was convenient for what we needed. This was an overnight stop as we wanted to go to Vicious Biscuit in Charlotte for breakfast - MUST DO. We went to Azteca across the parking lot. Food was decent - but we were there on a Friday night and they were doing karaoke - my kids didn’t care for it lol.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for staying with us at Comfort Suites Northlake. We hope too see you again soon.

10/10 Excellent

Vera

Liked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for staying with us here at Comfort Suites Northlake. Hope to see you again soon.

10/10 Excellent

Trayvon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The management crew was the best. Me and my family absolutely love them. The rooms were everything we wanted and needed them to be to feel like we were at home. I have no complaints only positive words with my stay. I will never book another hotel anywhere else as long as this current management crew is in charge in Charlotte NC. They are the absolute best.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you Trayvon for staying with us at the Comfort Suites Charlotte Northlake ! Its reviews that really gets our team motivated to continue doing a great job ! We will be so excited to host your family again.

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was outstanding. Mgr, especially helpful,!
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you for staying with Us at the Comfort Suites Charlotte Northlake. It was a pleasure to host you . I am thankful.

10/10 Excellent

Pernell

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely clean, the rooms are updated, a nice size and quiet. The staff was amazi g
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you Pernell We are so glad that you chose to stay with us at the Comfort Suites Charlotte Northlake. Your review helps us grow. I will share this with the team.

10/10 Excellent

brittany

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and room.
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Thank you Brittany for staying with us at the Comfort Suites Charlotte Northlake. We are so happy that you enjoyed your stay with us !

8/10 Good

Stanley

Stayed 3 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Hello Stanley Thank you for choosing the Comfort Suites Charlotte Northlake to host you during your visit . We thank you for the kind review and hope to host you again .