All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Property didn’t have the room I was looking for. The room looks nothing like the pictures. I never stayed in my room and I’m going through hoops trying to get my refund
Damion
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
We are so sorry that you did not like the room . We have made several attempts to reach you in regards to this matter. Please reach out to the hotel to get more details
8/10 Good
LAWRENCE
Travelled with family
Apr 21, 2024
Liked: Cleanliness, amenities
Quiet Clean Hotel
LAWRENCE
Stayed 1 night in Apr 2024
Response from FRONT DESK on Apr 22, 2024
Thanks for choosing to stay with us at Comfort Suites Northlake we hope you come back to stay with us again.
Thank you CarlosFor allowing Comfort Suites Charlotte Northlake to host you during your visit here in Charlotte . We hope to host you again
8/10 Good
Fabian
Apr 14, 2024
Fabian
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Thank you Fabian For allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte. Your review helps us improve our guest experience.
Hi GuadalupeThank you for allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte . Your review really gives us a boost.
Thank you FeliciaFor staying with us here at the Comfort Suites Charlotte Northlake it was a pleasure to host you . Hope to see you on your next visit to Charlotte
Hello FaradinaThank you for staying with us here at the Comfort Suites Charlotte Northlake. your review makes us so Happy
10/10 Excellent
Adreanna
Apr 5, 2024
Adreanna
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 26, 2024
Thank you Adreanna For allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte. We will be so pleased to see you again .
Nice suites for a family. The sofa bed was a bit uncomfortable but other than that it was nice.
Amoree
Stayed 1 night in Apr 2024
Response from General Manager on Apr 5, 2024
Hi AmoreeThank you for Choosing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte . I am so sorry the sleeper sofa was uncomfortable we will look into trying to get that improved for your next visit.
I didn’t like how the ice machine look nasty needs be clean inside and outside it was horrible. Was not happy about because I need some ice to keep drinks cold
Courtney
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 1, 2024
Hello CourtneyWe are so sorry that the ice machines did not look standard but I can assure you that they have just been serviced and cleaned . I am so sorry that our hotel is not a good fit for you . I will use your review as a learning tool for our team .
Walked into my room and immediately saw two dead bugs , as well as trash in the hallways . Other than that staff was super friendly . Hotel just needs to be updated
Ashleigh
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 27, 2024
AshlieghWe are so sorry that the hotel was not in a satisfying condition upon your arrival and during your stay. This is not our normal practice. I have spoke with my team and made corrective actions going forward. I ask that you please give the hotel another chance to make it right. We are always at the desk and at your service so when an issue is reported we take care of it right way.
Nice area for shoppung staff was veey friendly and breakfast was great.
PAMELA
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 25, 2024
Thank you Pamela for staying with us at the Comfort Suites Charlotte Northlake. Your review helps us continue to improve on our guest experience. Please allow us to Host you again on your next visit .
Thank you Nicolette for allowing Comfort Suites Charlotte Northlake to host you during your visit. WE are thrilled for this review can't wait to host you again.
8/10 Good
Lucas
Mar 23, 2024
Lucas
Stayed 1 night in Mar 2024
Response from front desk on Apr 12, 2024
Thanks for staying with us at Comfort Suites Northlake. We hope to see you again.
8/10 Good
Kirsten
Mar 22, 2024
Kirsten
Stayed 1 night in Mar 2024
Response from General Manager on Apr 11, 2024
Thank you KirstenYou are so amazing thank you for allowing the Comfort Suites Charlotte Northlake to host you during your visit to Charlotte we cant wait to see you again.
I was pleasantly surprised how clean the room was & friendly the staff was. I highly recommend a tip jar for the breakfast staff as she is very deserving.
Tony
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
We are pleased you enjoyed your stay with us at Comfort Suites Northlake. I will express to kitchen staff to keep up the good work and we will look into adding the tip jar.
We are pleased you chose to stay with us at Comfort Suites Northlake. We apologize for not meeting your expectations. We hope that you will choose to give us another chance.
4/10 Poor
Devonte
Mar 15, 2024
Liked: Staff & service
Disliked: Cleanliness
Nice beds but bugs an toilet kept stopping up
Devonte
Stayed 2 nights in Mar 2024
Response from Front Desk on Mar 15, 2024
Thanks for staying with us at Comfort Suites Northlake. Sorry your stay was not pleasant we will work on those issues and we hope that you would that you would come back and visit us again.
the WIFI never works, device can be connected but not information can come though. The desk chair needs casters and desk height is too tall for the desk chair without casters. Not enough lighting sofa. The microwave turntable is not turning at all.
Heng Wei
Stayed 5 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Hello WeiI am so sorry that we did not live up to your expectations . You are never alone and we are at your service to assist with any of your needs and we would have been more than happy to assist you with the WIFI issues and the desk chair and the microwave turntable. We are working daily on improving our guest experience . We ask that in your next visit to Charlotte you give the hotel a chance to make it right for you !
6/10 Okay
Valeria
Mar 11, 2024
Liked: Cleanliness, staff & service
It was ok. The area around has gone a little down in last year but GM made stay nice.
Valeria
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Thank You Valeria for your kind words and that we were able to make you happy with your stay.
Overall, the hotel was convenient for what we needed. This was an overnight stop as we wanted to go to Vicious Biscuit in Charlotte for breakfast - MUST DO. We went to Azteca across the parking lot. Food was decent - but we were there on a Friday night and they were doing karaoke - my kids didn’t care for it lol.
Elizabeth
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for staying with us at Comfort Suites Northlake. We hope too see you again soon.
10/10 Excellent
Vera
Mar 8, 2024
Liked: Property conditions & facilities
Vera
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 10, 2024
Thank you for staying with us here at Comfort Suites Northlake. Hope to see you again soon.
The management crew was the best. Me and my family absolutely love them. The rooms were everything we wanted and needed them to be to feel like we were at home. I have no complaints only positive words with my stay. I will never book another hotel anywhere else as long as this current management crew is in charge in Charlotte NC. They are the absolute best.
Trayvon
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 5, 2024
Thank you Trayvon for staying with us at the Comfort Suites Charlotte Northlake ! Its reviews that really gets our team motivated to continue doing a great job ! We will be so excited to host your family again.
Extremely clean, the rooms are updated, a nice size and quiet. The staff was amazi g
Pernell
Stayed 1 night in Mar 2024
Response from General Manager on Mar 4, 2024
Thank you Pernell We are so glad that you chose to stay with us at the Comfort Suites Charlotte Northlake. Your review helps us grow. I will share this with the team.
Thank you Brittany for staying with us at the Comfort Suites Charlotte Northlake. We are so happy that you enjoyed your stay with us !
8/10 Good
Stanley
Mar 3, 2024
Stanley
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 25, 2024
Hello Stanley Thank you for choosing the Comfort Suites Charlotte Northlake to host you during your visit . We thank you for the kind review and hope to host you again .