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Reviews of Motel 6 Charles Town, WV

2 out of 5
Motel 6 Charles Town, WV
106 Jefferson Terrace Road, Charles Town, WV

Reviews

7.6

Good

Rating 10 - Excellent. 242 out of 622 reviews" "
Rating 8 - Good. 167 out of 622 reviews" "
Rating 6 - Okay. 98 out of 622 reviews" "
Rating 4 - Poor. 51 out of 622 reviews" "
Rating 2 - Terrible. 64 out of 622 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This appears to me to be a recently updated property. Very well done. Very clean except the floor.
Stayed 1 night in May 2024

6/10 Okay

patrick

Travelled with partner
Disliked: Property conditions & facilities
Some things were a bit dirty the AC had a lot of dust. We were in a non smoking room but the rook underneath was a smoking room so we smelled cigarettes. The sheets did have a stain as well. Everything else was fine and what we expected. A basic place to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find. Clean rooms
Stayed 1 night in May 2024
Response from Brand Experience Team on May 14, 2024
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
not the Ritz but nice
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Peter,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Judy

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the big lawn on the property.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi JudyWe’re glad you enjoyed your stay! Lilith#Team6

8/10 Good

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lowest cost on the area. Perhaps more functional than glamorous but when you simply need a place to layover, this place is good for that.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi JustinThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

10/10 Excellent

Ruth

Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 25, 2024
Hi Ruth,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the front desk was very friendly and professional.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 23, 2024
Hi Gerald,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Shelia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good staff nice clean room thanks so much for tthe service.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Shelia, Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 12, 2024
Hi Mark,Thank you for the amazing rating!! Maz K.#Team6

10/10 Excellent

Stephen

Travelled with group
A great place to stay not expensive close to the casino The owner and employees are all very nice
Stayed 4 nights in Mar 2024
Response from Brand Experience Team on Apr 9, 2024
Hi Stephen, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

6/10 Okay

craig

Liked: Cleanliness, staff & service
Not quiet enough
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

10/10 Excellent

Alicia

Stayed 2 nights in Mar 2024

2/10 Terrible

Ashley

Stayed 1 night in Mar 2024

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities
Too many stink bugs in room, but overall nice stay.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Marvin,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Tomika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying there!!
Stayed 1 night in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for the perfect rating!!Nancy Y.#Team6

6/10 Okay

Alesia

Liked: Staff & service
Disliked: Cleanliness
Bed had a hole and burn marks
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

6/10 Okay

Martin

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Bathroom was dirty and I would not shower because of this. Floor was not clean. I did not tell them but will not stay there.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Alesia

Liked: Cleanliness, property conditions & facilities
Only thing i didnt like is when i called front to be connected to a room they wouldn't transfer me to my sisters room without the room #. That wasn't right.
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi Alesia,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

8/10 Good

Marilyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for our three day two night stay. It was clean. The heat worked great. The only complaint was that the bathroom is really small so if you are not a small person, it's a little uncomfortable. Also, they need better towels. The towels lefts fuzz all over us after drying ourselves. Everything else was great including the staff.
Stayed 2 nights in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Marilyn,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

6/10 Okay

Lyle

Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet. Staff was friendly. No coffee pot in room
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi PatriciaWe’re glad you enjoyed your stay! Come back real soon. Until then, we’ll leave the light on. For You.Lilith#Team6

6/10 Okay

Marie

Disliked: Cleanliness, property conditions & facilities, room comfort
It was only one night, so can’t complain too much. Shower had mildew and room had an odor. I only stayed in room for total of 7 hours. It was NYE, cheapest can find .
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi MarieThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Angel

Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

JEROME

Stayed 1 night in Dec 2023

8/10 Good

Lorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Good place for the price and they allow dogs which is our primary reason for staying. Friendly staff and comfortable. Would stay again.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Dec 7, 2023
Hi Lorie,Thank you for sharing your review. We are glad you enjoyed your stay! As a pet-friendly brand, our pet policy specifically states service animals and all well-behaved pets always stay free and are welcomed every visit.We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Veronica

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

6/10 Okay

Lacey

Travelled with pets, Travelled with group
The price was great, and I appreciate that dogs stay free. I didn't get a chance to use the shower, but I couldn't get any hot water at the bathroom sink. There were also beetles(?) and a bunch of (what appeared to be) baby cockroaches crawling all over my dog's food bowl in the morning.
Stayed 1 night in Nov 2023
Response from Nancy Y. on Dec 5, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Okay

Aimee

Stayed 1 night in Nov 2023

6/10 Okay

Richard

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not happy anymore!
I have stayed here many times over several years attending weekend racing events at Summit Point Raceway primarily due to its lower than average rates. I always found it to be adequate and always gave very good reviews. The staff was/is awesome as usual and still is. However, this time was different. Maybe because I had more idle time and noticed more, but the room I was given was not nearly as clean and in as good a condition as the one I stayed at in September of this year or from previous stays. Although it looked nice upon entry, it was not as clean deep down. The bathroom/sink fixtures were corroded and stained although they worked fine. The tub/shower enclosure was very stained/scummy as was the bottom of the shower curtain. There was several strands of other peoples hair on the shower walls, the bath mat appeared washed but was stained as if someone wiped their rubber soled boots on it. The vent fan cover in the shower was caked with lint and dust. Dirt and grime was built up along the floor trim corners, etc. On the outside, I noticed rust eating away at the stairs, treads and railings, and the balcony safety rails in some areas were rusted all the way through. I did not take pictures, although I thought about it, nor did I complain to the staff about any of this as I just decided I would move on to a different provider in the future.
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 20, 2023
Hi Richard,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 Terrible

Kristy

Disliked: Cleanliness, property conditions & facilities, room comfort
The room was gross altogether. The beds are terrible was like laying uphill. The walls are super thin, and the water and showers from other rooms were extremely loud. This place is clearly a place for the locals to party, our room stunk like weed.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Kristy,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Joseph

Stayed 1 night in Nov 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For $70, everything was clean and recently updated.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 14, 2023
Hi Scott,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Brandi

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I think they have people that stay there all the time.. like extended stay.. and between the hours of 2:30am and almost 4am.. the people in the room next to us were loud and it was hard to sleep
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Nov 6, 2023
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Francis

Stayed 2 nights in Oct 2023

8/10 Good

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The property was a bit in disrepair. We were.on the upper floor of the motel and the concrete walkway that you use to get to your room was completely slanted towards the railing. If one would lose their balance they could easily fall over the rail. Also some friends of ours who rented a room down the hall fromus couldn't get extra pillows or a blanket. Like those amenities should be available to tge customers.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 6, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6

8/10 Good

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

8/10 Good

steve

Liked: Cleanliness, staff & service, property conditions & facilities
Property appeated safe which is main concern
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Oct 31, 2023
Hi Steve,We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Lilith #Team6

10/10 Excellent

TRICIA

Stayed 1 night in Oct 2023

2/10 Terrible

Sharla Richards

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We left. We didn’t stay. We need out money back
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Traveler,We would like to discuss your experience with you further and ask that you reach out to our Guest Relations Team by using the Contact Us feature on our website to connect with us.Maz K.#Team6

8/10 Good

Brandi

Travelled with partner
Liked: Cleanliness, staff & service
It was noisy and our room smelled like cigarettes
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Oct 26, 2023
Hi Brandi, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

8/10 Good

Whitney

Stayed 1 night in Oct 2023

2/10 Terrible

Lawrence

Liked: Staff & service
Disliked: Cleanliness, amenities
The insects I found in the first room assigned were numerous including one under the bed covers. Additionally, there were spider webs in the corners of the of the room. The employee on night shift assigned me a new room which was much less problematic than the first one. The room was not first rate. I attempted to sign out on the first morning of my 2 night stay and was told by the man on duty that I had to go through Expedia because I made the reservation through them. I wish to have the charge for the second night removed from the bill as I checked out before 7 AM on Saturday the 7th of October.
Stayed 2 nights in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Perfect for an overnight to explore the Harpers Ferry area, Fort McHenry. Large room, clean bed, hot shower and working air conditioning/heat, free coffee in the morning starting at 6am in reception. Hotel is adjacent to a large strip mall with a Walmart and many fast food joints! Wifi signal was strong in the room. Rooms felt very secure and the area was safe - just off the highway! Great stay overall, and definitely would stay again!
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

10/10 Excellent

Jessi

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Lyle

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roach infested. I told the manager they needed some serious fumigation done.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 9, 2023
Hi Lyle,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Randall

Stayed 8 nights in Sep 2023