We do apologize that we had an appointment at noon for our daughter and an emergency with our dog. We tried to help you as best we could while dealing with an emergency. We were rushing to get back out when you called and asked if you could pour yourself a beer at our bar and we had to say no because it was against the liquor license laws. The situation is not the way you have described it, our rooms are 99 per night when most hotels are 300 or more and we are not even close to being described as a hostel, the only guests that use that term are the ones aiming to destroy our business. Expedia processed your payment and it was done for the date you booked it for which was the previous day, we offered to move your booking by a day because we are kind and thoughtful people. We do not deserve the 1 star rating that you have given us.We are an Inn and things are not the same as a big hotel, but we are great hosts and we are incredibly sorry that you didn't have the opportunity to meet us and experience our Inn for what it really is. We work incredibly hard to create a warm and comfortable environment for our guests. We are a destination for live music and outdoor adventures. We have so many amazing guests and performers that can vouch for us and our reputation. Kind regards to you and your family.

It's unfortunate that you decided to leave because we had a talented musician Ethan Ash playing live music from 8pm to 8:45 and then had a world class comedy act by James Mullinger until 11 pm. I think if you would have lived in the moment and appreciated the full experience you would have been amazed by the talent. Hope you give us another try sometime and get the full experience of our family run Inn!We are definitely not a 1 star for any else reading these reviews. We do charge for our events, we cannot give them away for free. The tickets were 35 for this event and we'll worth it!

Thanks so much for your kind review and for staying at our family run Inn!

Thanks so much for your kind review and for staying at our family run Inn!

Thanks so much for your kind review and for staying at our family run Inn!

Unfortunately this review is not accurate or acceptable

Thanks so much for staying with us and for your kind review!

Thanks so much for staying with us!

Hi William, Thank for the kind words about our hospitality. We are an Inn with shared bathrooms and our expedia rooms description clearly state that the suitesare the only rooms withan ensuite bathroom. I wish I could reconfigure our Inn to have washrooms in all of rooms, I truly do. We are pleased to have guests staying at our family business and I must say the it is hurtful when we get reviews that cal it a hostel. Luckily we have many great people that appreciate what we offer and the unique experience of being a destination for outdoor adventure all year long and live music on Saturday nights. We work really hard to make it a special place for our guests. Kind regards, The Whitlock family

Thanks so much for your kind review and for staying at our family run Inn!

Thank you so much for staying with us!

Hi Holly, We spoke to you on the phone and explained that even though our staff member was leaving at 9pm we could still arrange for you to check in. We had 2 other late check ins at 9:30 on Canada Day, the front door was left unlocked and a welcome note was left on the table in the entrance with the key and details about the Wi-Fi, the breakfast and how to get to the room. This is standard practice for all our guests that do not show up on time. We always do our best to accommodate all requests. We did not get this message until the next morning and sent you a message to offer you to use your credit on the room for another time and to let us know what date you would like. We are very reasonable and did everything on our end to provide you a place to stay.

Hi Robbie, I really enjoyed our visit with your family and the kids. We really are a destination for outdoor adventure and live music, we had 2 events going on the day that your family stayed with us. We had a lead and follow ATV tour and the Firefly Music Festival the night that you and your family came. The weather in NB had been cool for the month but that day became unseasonable hot, so we were happy to install the air conditioner for you. We would like to have put it in sooner but we were both on the trails until 5 pm and then had to ensure the concert was organized, we truly did try to get the A/C unit installed as soon as we could. We have Starlink internet because we are in a rural area and the wifi is great, sometimes we just have to unplug it and plug it back in if we happen to have an issues. Our chalet suite is 3 levels and has a cozy seating area with a TV, mini fridge, microwave, coffee maker A/C and a room upstairs that is ideal if you have kids that need to go to bed early and away from the music. The blind in the living room was just broken and will be replaced but I wouldn't define the space as rundown based on a blind and I apologize that the breaker went due to a microwave and A/C unit running at the same time. We are doing our very best and we are continuing to evolve and grow and recover from the long lasting effects created by the pandemic.

Hi Cindy, We have air conditioners for each room. The weather had been cool up until the day you arrived, it became unseasonably warm very quickly. We are a destination for live music and outdoor adventure, and that day we were hosting an ATV lead and follow event, followed by a summer concert. We have a restaurant and live music every Saturday night. This is what makes our Chalet Inspired Inn unique.We apologize that we were busy with 2 fun events that day and didn't get a chance to install the air conditioner in your room. We had a lot going on that day but we always do our best to accommodate guests. We are a small family business that cannot possibly have round the clock staff available but we do our very best.

Thank you so much for your kind feedback. We were so happy to have you as guests.

Thank you so much for letting us know that you enjoyed the ATV lead and follow, food and music! We were so happy to have you a guest!

Thanks so much for your kind words! We are so happy to have you come and stay with us!

Thanks so much for your review and for staying with us!

Thanks so much for your positive feedback and for taking the time to let us know what you enjoyed., we truly appreciate it! We really do appreciate all the great guests like you we get the opportunity to meet!

I apologize that you had a late check-in due to my husband breaking his collar bone in a ski accident but I'm sure you can appreciate that we are a small family business that does our best to do everything we can to accommodate our customers. He answered the cell phone calls even while in hospital and waiting the emergency room, so he tried his best to be professional and get everyone checked-in, I'm sure you can appreciate the fact that we are a very small family business and a family emergency impacts us but we work extra hard to make sure our customers are satisfied. This was a very upsetting situation to see broken bones, requiring surgery and we apologize that it affected you and your family. We did our best in the midst of a family emergency. This in not a reflection of our normal customer experience. I understand that you don't recommend us for families, however we have many families that truly enjoy the fact that we offer live music. We are a destination for outdoor adventure and live music on Saturday nights. That is what makes us unique. We are located 3 minutes from the ski hill and a multitude of outdoor adventures. We are proud of our rural location and what we have created, thank you.

This is a very unfair review that is aimed at hurting our business reputation, we are very trustworthy with our advertising and marketing, unfortunately customers are looking for cheap rooms without researching what they reseve and then complaining about the rooms they book, there seems to be no recourse for Tourism Operators. The customers get to leave very hurtful untrue review and we have no one to help us remove the comments from the internet. Negative online reviews are very harmful to small family businesses. We don't mind getting respectful feedback to help us improve our business but there are a few guidelines that the platforms need to implement and need to have customers adhere to, the platforms are accountable for hurting businesses if they keep untrue comments on their platforms. We are in a small rural community and rely on social media to advertise. We need help from platforms to create a fair and level playing field. There are some customers that seek to destroy companies and have impossible expectations, yet they have all the power and get to write lengthy hateful reviews with no personal consequences. Most times they do not use their real names and they feel emboldened to slander owners, staff and businesses because they are hidden from the public and prefer to do online reviews instead of face to face feedback. The online platforms are very helpful but in some caes customers feel it's their right to say anything about any business or person who works at that business, but that is an unreasonable challenge for businesses that has been created by the online platforms. We need platforms to create a fair playing field to require respectful professional constructive feedback standards for both customers and businesses.

Thank you so much for your kind words Sandy! We are so happy to hear that you had a nice stay with us!