The staff is friendly especially Mrs Laila Chbihi the duty manager, she is very nice and extremely helpful. The poor points: Rooms furniture is old, Toilet seat location is tight. Bath top. Breakfast area on 1st floor: no A/C, not clean, orange juice canned, service is slow. No sauna no steam room. Location of hotel is ok if need to be close to old city and train station, but the area is old and not safe at night.