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Reviews of Voilá Centro Histórico

4 out of 5
Voilá Centro Histórico
calle las carretas centro historico, Cartagena, Bolívar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 216 out of 317 reviews" "
Rating 8 - Good. 61 out of 317 reviews" "
Rating 6 - Okay. 19 out of 317 reviews" "
Rating 4 - Poor. 12 out of 317 reviews" "
Rating 2 - Terrible. 9 out of 317 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is everything!
Stayed 3 nights in Apr 2024

10/10 Excellent

Martha Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Friendly staff. Great service....
Stayed 4 nights in May 2024
Response from Yajaira Banquez on May 22, 2024
Dear Martha Angelina, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

john, fort worht

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. All were professional and friendly. Breakfast was just OK but service very good.
Stayed 5 nights in May 2024
Response from Yajaira Banquez on May 9, 2024
Dear John, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

Jose, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Very clean, good beds, amazing location, and staff very friendly. Really enjoyed staying here.
Stayed 3 nights in May 2024
Response from Yajaira Banquez on May 8, 2024
Dear Jose , We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I truly enjoyed my stay at this boutique hotel. It was in the middle of the historic district so close to everything. The area is filled with stores, bars, and street vendors so you’ll never be bored or hungry. I would stay here again!
Stayed 5 nights in May 2024
Response from Yajaira Banquez on May 8, 2024
Dear Laura, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Steven, Lansdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Yajaira Banquez on May 9, 2024
Dear Steven, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Ankit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay, perfect location a block away from the clock and walkable to many spots
Stayed 6 nights in Apr 2024
Response from Yajaira Banquez on May 8, 2024
Dear Ankit , We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Kimberlee

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and my first time in Columbia. This was absolutely the perfect place to stay if you want to be in the heart of the walled city. The nightclubs, the restaurants, the main clock tower is right there. Incredible location!
Stayed 5 nights in Apr 2024
Response from Yajaira Banquez on May 8, 2024
Dear Kimberlee, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Kinberli Encarnacion de

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Yajaira Banquez on Apr 30, 2024
Dear Kinberli, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

Mariela

Stayed 2 nights in Apr 2024
Response from Yajaira Banquez on May 20, 2024
Dear Mariela, Thank you very much for taking the time to rate us and giving us such an excellent review. We are very happy to know that we have met your expectations and that you enjoyed your stay at Hotels Voila. Your opinion is very important to us as they are a reason to keep improving our service, we will take your suggestion into account and I assure you that we will take it into account, we hope to see you in the near future!Translated with DeepL.com (free version)

8/10 Good

Steve

Travelled with partner
The staff were all amazingly helpful and patient. We also appreciated the welcome cocktail after a long flight. And, it was absolutely delicious. The roof top pool and lounge are a perfect way to relax after the hustle and bustle of the streets below. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Departamento Comercial on Apr 23, 2024
Dear Steve, we are pleased to know that your stay was very pleasant and knowing that you will visit us again will inspire us to continue improving. We will wait for you in the next opportunity

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very nice and the staff was friendly and helpful. Located in the middle of the city, everything is walkable (including meeting points for tour pickups)
Stayed 2 nights in Apr 2024
Response from Departamento Comercial on Apr 23, 2024
Dear Toni, we love to know that your stay was pleasant, it inspires us to always provide the best service. We hope you visit us again

10/10 Excellent

Sandra

Stayed 2 nights in Apr 2024
Response from Yajaira Banquez on May 9, 2024
Dear Sandra, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

6/10 Okay

Neil

Stayed 3 nights in Apr 2024

10/10 Excellent

Sonya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at a great spot in the walled city,staff was great and had great service, very accommodating, great spot
Stayed 7 nights in Apr 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Sonya, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in a very convenient location, staff was amazing, courteous, friendly and very professional. Hotel itself is very nice, room is very comfortable. Rooftop is very nice as well. Only major issue was the bathroom in the room. Toilet had very low water pressure and drained very slowly, so had to flush multiple times to clear it out. Also, towels weren't completely replaced with every cleaning. Girlfriend had to use same towel for her face for 3 days.
Stayed 3 nights in Apr 2024
Response from Departamento Comercial on Apr 23, 2024
Dear Jhon, thank you very much for your comment, we will go up to the area in charge of these to handle them, we hope you visit us again.

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent our honeymoon here this past February and had such a wonderful experience! Special shoutout to Ronald at the front desk who went above and beyond to help us plan our day trip to Cholon - we had such fun and greatly appreciated his assistance. Overall the staff was wonderful, accommodating, and made it a very special holiday. 10/10!
Stayed 5 nights in Feb 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Amanda , We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service was great,, very friendly and helpful
Stayed 3 nights in Apr 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Claudia, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Claudia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 4 nights in Apr 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Claudia , We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect oasis in busy Cartagena- perfectly located next to all the action but very quiet in our room. We loved the breakfast and found the bed to be super comfortable. Would highly recommend!
Stayed 5 nights in Jan 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Kathleen, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Carlos

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great location and staff! The security, check-in, and specially the breakfast/restaurant personnel on the rooftop are top notch. Highly recommended. The hotel is on the chill/cool type vibe side but is next to all the party spots.
Stayed 4 nights in Apr 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Carlos , We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent service
Stayed 4 nights in Apr 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Andrea, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

Michael

Liked: Cleanliness, staff & service
Everything was good, cost for guests was too high
Stayed 3 nights in Feb 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear Michael , We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us, I assure you that we will take your suggestions into account, we will be happy to welcome you next time!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The welcome drinks were wonderful after a day of travel. The building is beautiful, clean and safe. Breakfast was great. We really enjoyed the pool too!
Stayed 3 nights in Mar 2024
Response from Yajaira Banquez on Apr 17, 2024
Dear William, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Theodore, Honolulu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the staff was awesome
Stayed 4 nights in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Theodore, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us, we will be happy to welcome you next time!

10/10 Excellent

Franz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio,el staff súper agradable y muy atentos.
Stayed 5 nights in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Estimado Franz, Agradecemos infinitamente sus comentarios y su excelente puntuación, nos hace felices saber que su experiencia fue genial y por habernos elegido como su mejor opción y descanso en la ciudad. Es un honor tenerlo como nuestro huésped y por eso siempre queremos ofrecerle el mejor de nuestros servicios, logrando así una grata e increíble experiencia, ¡estaremos encantados de recibirlo la próxima vez!

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, all the staff were incredibly hospitable. The hotel itself was beautiful, rooftop, pool, and great lobby. The location was perfect walking distance from restaurants, night life, the coast where most island tours met, didn’t have to walk more than 10 minutes for anything. Went as a girls trip and felt very safe, would also recommend as a family friendly place.
Stayed 4 nights in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Jessica, Thank you very much for taking the time to rate us and giving us such an excellent review. We are very happy to know that we have met your expectations and that you enjoyed your stay at Hotels Voila. Your opinion is very important to us as they are a reason to keep improving our service, we will take your suggestion into account and I assure you that we will take it into account, we hope to see you in the near future!

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property staff was very accommodating, the room was as expected. The hotel location is extremely convenient and everything was walking distance. The area was very safe and I would highly recommend this establishment and location to anybody visiting.
Stayed 4 nights in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Marcus, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us, we will be happy to welcome you next time!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Yajaira Banquez on Apr 1, 2024
Dear Heather, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

2/10 Terrible

manuel

Travelled with group
Liked: Property conditions & facilities
Construction on the streets from 7:00 AM to 7:00 p.m. the busy street with working girls until 4:00 A.M. the police with their sirens until 4:00 in the morning If you don’t need to sleep, then this place is fine.
Stayed 3 nights in Mar 2024
Response from Departamento Comercial on Mar 26, 2024
Good morning Manuel, the mayor of Cartagena is carrying out some locative work in the streets of the center, including the hotel street. These adjustments have already been completed, we hope you can visit us in the next opportunity, it will be a pleasure for us.

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. The hotel is in a great area. I love Cartagena it’s super safe and the food is great.
Stayed 4 nights in Feb 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Rosa, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

audrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general look and atmosphere of the hotel is very bright and clean. The staff is helpful and friendly. Our room was great but the noise was awful. From Thursday to Sunday the music in the bar and restaurant areas at the top of the building blasts until the wee hours of the morning. This took away from the relaxing aspect of such a nice place.
Stayed 7 nights in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Audrey, We are infinitely grateful for your comments and your rating, it makes us happy to know that your experience was great. Your review means a lot to us, I assure you that we will take your suggestions into account, we will be happy to welcome you next time!

10/10 Excellent

Jeily

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it👌
Stayed 1 night in Mar 2024
Response from Yajaira Banquez on Mar 16, 2024
Dear Jeily, Thank you very much for taking the time to rate us. We are very happy to know that we have met your expectations and that you enjoyed your stay at Hotels Voila. Your rating is very important to us. We look forward to seeing you in the near future!

10/10 Excellent

Sofia G

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location ! We could get to all the excursions walking. We only needed a cab for the airport
Stayed 6 nights in Mar 2024
Response from Yajaira Banquez on Mar 16, 2024
Dear Sofia G, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

2/10 Terrible

alejadra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Upon arriving we saw there was construction in front of the hotel entrance going on. Half of the street was closed and no car/taxi could pass by. They had given us a "Balcony room" which was literally above the construction site! Although we asked to change for another room in the back, they had none. Staff was very friendly but it did not change the fact we could not sleep with noise all night being close to street and construction going all day from 7;00 AM to late afternoon. Another inconvenience was the fact we where there for a very elegant wedding and once we were ready to take a taxi/uber to the venue, NO cab/uber could pick us up in front of the hotel. I had two walk half a block in a long gown with high heels in the middle of the street alongside the rubble and dirt of the construction. Uber literally wrote that it was "impossible" to arrive at our destination. The next day again we were woken up at 7:00 AM with sledgehammer noise non stop and workers screaming.
Stayed 2 nights in Mar 2024
Response from Departamento Comercial on Mar 15, 2024
Good afternoon Alejandra, at this time construction works are being carried out in the city of Cartagena, including streets near the hotel, as part of a structural renovation process in the city of Cartagena led by the mayor's office.Our main commitment is to provide you with a comfortable and pleasant experience during your stay. Despite external circumstances, our team will always beavailable to assist you with any needs you may have to ensure you enjoy your time at our hotel to the fullest.We sincerely appreciate your choice to stay with us and we hope you can visit us in the near future.

10/10 Excellent

Cristina

Stayed 1 night in Mar 2024
Response from Yajaira Banquez on Apr 1, 2024
Dear Cristina, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice boutique hotel in the center of the historic district. The staff is amazing and very attentive! We were greeted with delicious cocktails upon arrival. There is a resturant and a roof top bar as well as a bar in the lobby. The room AC was wonderful and a great refuge from the midday heat. There's also a pool, although small, it was a great way to cooldown after a long day of walking. The location is perfect if you're interested in sightseeing the area with restaurants, shops, and bars all around. Given the location, the town is noisy and partying can go on until the early morning hours so bring ear plugs if you are a light sleeper. Definitely recommend!!
Stayed 5 nights in Mar 2024
Response from Yajaira Banquez on Mar 16, 2024
Dear Sarah, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Richard and Stella

Stayed 2 nights in Mar 2024
Response from Yajaira Banquez on Mar 16, 2024
Dear Richard and Stella , Thank you very much for taking the time to rate us. We are very happy to know that we have met your expectations and that you enjoyed your stay at Hotels Voila. Your rating is very important to us. We look forward to seeing you in the near future!

8/10 Good

Brenda

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Yajaira Banquez on Mar 16, 2024
Dear Brenda, We are infinitely grateful for your excellent rating, it makes us happy to know that your experience was great. We look forward to welcoming you next time!

6/10 Okay

Sydney

Travelled with partner
Liked: Cleanliness, staff & service
The staff were very attentive and kind. My room had a leak and it made the room moist and there was mold in the vent. The area around the property is where the working girls hang out at night.
Stayed 4 nights in Feb 2024
Response from Departamento Comercial on Mar 8, 2024
Good morning Sydney, thank you for your comments, they help us to continue improving. I'm glad the room issue was resolved. The hotel has a very strict policy and zero tolerance for sexual tourism, however in any place in the city where tourism occurs there are some people who are dedicated to them, we hope you understand this is a situation external to the hotel.

10/10 Excellent

Eloisa V

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was very accommodating when we asked for another room.
Stayed 4 nights in Mar 2024
Response from Yajaira Banquez on Mar 7, 2024
Dear Eloisa V, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us, we look forward to welcoming you next time!

10/10 Excellent

Timothy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value, perfect location for seeing other neighborhoods, beautiful rooftop and AMAZING staff!
Stayed 7 nights in Jan 2024
Response from Yajaira Banquez on Mar 7, 2024
Dear Timothy, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Grzegorz, North Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for exploring old city ( wall city) od Cartagena. Little bit noisy but perfect walkable location.
Stayed 2 nights in Mar 2024
Response from Yajaira Banquez on Mar 7, 2024
Dear Grzegorz, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us, we will be happy to welcome you next time!

10/10 Excellent

Jim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As extensive Travellers, I have to say this was one of the best hotels ever. The staff was so incredibly accommodating, the service and food were outstanding, rooms were clean… Everything you could ask for. The rooftop was beautiful and the location was centrally located with a short walk to either the wall for sunset or the clock tower. Highly recommended !!
Stayed 4 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Jim, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

8/10 Good

Rafael E

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast.
Stayed 6 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Rafael, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us,We will be happy to welcome you next time!

10/10 Excellent

Harold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and walking distance to many places. Highly recommended.
Stayed 2 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Harold , We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us. we will be happy to welcome you next time!

10/10 Excellent

Zunelys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful boutique hotel, unique and perfect location. Would stay again.
Stayed 3 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Zunelys, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!

10/10 Excellent

Gaby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 2 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Gaby, We are infinitely grateful for your comments and your excellent rating, it makes us happy to know that your experience was great. Your review means a lot to us. we will be happy to welcome you next time!

10/10 Excellent

Ruth Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located and within walking distance to various sights such as the Clock Tower, Santa Catalina Cathedral, and the piers.
Stayed 4 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear Ruth Maria , Thank you very much for taking the time to rate us and giving us such an excellent review. We are very happy to know that we have met your expectations and that you enjoyed your stay at Hotels Voila and hope to see you in the near future!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful old hotel, nice size room, comfortable bed. Excellent location in the heart of the walled section of the city, great selection of restaurants within walking distance. Staff was very helpful and accommodating.
Stayed 3 nights in Feb 2024
Response from Yajaira Banquez on Mar 4, 2024
Dear anthony, We are infinitely grateful for your comments and your excellent score, it makes us happy to know that your experience was great and for having chosen us as your best option and rest in the city. It is an honor to have you as our guest and that is why we always want to offer you the best of our services, thus achieving a pleasant and incredible experience, we will be happy to welcome you next time!