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Reviews of Hotel Coral Reef

3 out of 5
Hotel Coral Reef
Calle 4 No 2-31 Bocagrande, Cartagena

Reviews

7.2

Good

Rating 10 - Excellent. 33 out of 121 reviews" "
Rating 8 - Good. 42 out of 121 reviews" "
Rating 6 - Okay. 20 out of 121 reviews" "
Rating 4 - Poor. 12 out of 121 reviews" "
Rating 2 - Terrible. 14 out of 121 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Erich

Stayed 1 night in May 2024
Response from LA on May 6, 2024
Gracias por tenernos encuentra espero que haya disfrutado en la estadía con nosotros

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
The management, as always, was great: cordial and accommodating.
Stayed 5 nights in Mar 2024
Response from LA on Mar 25, 2024
Thank you very much for your comment regards,

6/10 Okay

Elayne

Stayed 1 night in Mar 2024
Response from LA on Apr 26, 2024
Buenas tardes, espero que haya tenido una buena estadía

6/10 Okay

james, Okotoks

Liked: Cleanliness, amenities
Noisy location.Pool area had great view of the water
Stayed 2 nights in Feb 2024
Response from LA on Feb 22, 2024
Good afternoon, we are located in one of the tourist areas, those who visit us mostly do nightlife, I am glad that you liked the view of the Jacuzzi

10/10 Excellent

Jovany

Liked: Cleanliness, property conditions & facilities, room comfort
C’était très bien en général. Il fallait faire couler l’eau pendant longtemps avant d’avoir l’eau chaude.
Stayed 7 nights in Jan 2024
Response from AJ on Feb 6, 2024
thank you hope see you back

6/10 Okay

Alonso

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
A big turn down of this hotel is the elevator… it is located between floors… you either have to go down or up and the stairs are very narrow and angled which make it difficult to carry the luggage. Location is fantastic, 2 mins walking to the beach and close to everything. Staff is very friendly and helpful, the lady that sell the tours is very efficient and accommodating. Decent size room with balcony but the washroom wasn’t clean properly, the bottom of the bathtub and the toilet needs to be looked after. Dated and worn out key holder felt dirty. You have to drop off the key at the counter every time you leave the building. They do an inventory of the room at check in /out.
Stayed 1 night in Jan 2024
Response from LA on Jan 28, 2024
Good afternoon Mr. Alonso, we are working on a project to change the elevator that reaches each floor, I find the cleaning I will do a process review, we are also in a project to change the locks, the inventory for control is done that way to control the linen.

8/10 Good

Osayame, Decatur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place, I would stay again
Stayed 1 night in Oct 2023
Response from LA on Oct 5, 2023
Muchas gracias por habernos elegido y esperamos tenerlo por aquí de nuevo

6/10 Okay

Vaness

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Budget Friendly hotel in Boca Grande
This is a no frills hotel very close to the beach & restaurants. It is very dated, but if you are on a budget and planning to spend your days on the beach or out exploring, then this could be a good fit. I stayed here w/ my 13 yr old daughter, and overall we felt safe. AC's work great.The hotel doesn't seem to have had many renovations over the years except the elevator, but the design is a little strange. You need to take half a flight of stairs up to get on the elevator and another half flight up or down to reach your floor. With heavy luggage, it is a complete pain. The rooms are VERY basic! You will not find amenities such as little bottles of shampoo, conditioner, lotion, etc. There is a soap and shampoo dispenser, I wasn't desperate enough to try it. At first I found the reception staff to be less than helpful, but the day staff changed my mind. The kitchen staff is amazing and very accommodating, including always being willing to make me a cafe con leche outside their normal breakfast hours (I am an early riser). They serve a complimentary typical costeño breakfast ( fruit slices, fresh squeezed fruit juice, eggs made how you like, or ham & cheese sandwich, or pancakes, etc). The nearby beaches are walking distance and you can rent beach towels from the hotel. Beware of ANNOYING vendors. You will be constantly accosted at all times, not just on the beach. Buy island excursions directly Muelle de la bodequita or w/ the in house travel company. Research before visiting
Stayed 3 nights in Aug 2023
Response from AJ on Aug 7, 2023
Good morning dear guest, I am very happy that you had a good time. It is unfortunate that you think that our design is not in fashion but we keep the same design that the architect did, he is very famous in this country and possibly not for your taste, its possible you dont recognize his beauty, for example, personally I don't like the Baroque. As you may have noticed it has very spacious rooms, large beds, large smart TVs, fridge, bathtub, radio alarm clock, etc. bisides you got a spa, jacuzzi, hot water, beautiful views from its terraces where you can appreciate the beaches amazing sunset and the arrival of cruise ships. Next time I recommend you not buy our most economical room, although the only difference is that they are a smaller, we use dispensers because it makes it easy for the guest to use what he needs but its content is of excellent quality, I would dare to think that it is better than the amenities and perhaps are many vendors, but they are good people who want to offer their services so that you have a good stay in Bocagrande.

8/10 Good

Allan

Liked: Cleanliness, room comfort
A bit overpriced.
Three night stay. Was fine. It looked like it was a grand old hotel in the 1950's.... now its an old building. I think they wanted me to pay extra to use the jacuzzi, but didn't use it and am not sure with the language barrier if that was what they were saying. I arrived hot and tired two hours early for the 3pm check in and they wouldn't let me in early. When they did let me in the fridge needed to be plugged in, was room temp, and obviously hadn't been just used by a client who checked out at noon. Thanks for the compassion coral reef. Summary? The price was a little too high for tis OK hotel.
Stayed 3 nights in Jun 2023
Response from AL on Jun 25, 2023
SORRY THAT WAS YOUR IMPRESION THIS BULDIND ITS NOT THAT ALL BUT THIS IS A HISTORICAL PLACE MUST OF THE BULDINGS ARE OLD, HAIR SALON, MASSAGE ROOM, JAQUZZI, SPA, TURKISH BATH, TRIPS TO THE ISLAND, ETC. HAVE A EXTRA COST, EVERY ROOM HAVE A BATHTUB WITH HOT WATER, BUT, FOR SECURITY REASON AND ALSO BECAUSE WE TRY TO SAVE THE EARH, WHEN A ROOM IS EMPTY WE SAVE ENERGY AND WHEN OUR GUESS GET IN TO IT WE TURN ON ALL THE ELECTRICAL EQUIPMENTS, THE CHECK IN ITS AT 3:00 PM, BECAUSE WHEN WE DESINFECT A ROOM IT NEED TO BE CLOSE FOR 3 HOURS, IF WE HAD A EMPTY ONE WE GLADLY GIVE IT AWAY, PRICE WE THING ARE ONE OF THE BEST ON THE MARKET SPECIALY BECAUSE THIS IS BOCAGRANDE ONE OF THE BEST PLACES ON CARTAGENA, NEXT TIME YOU COME TRY TO TALK WITH US BECAUSE I REMEMBER YOU AND YOU NEVER COMPLAIN ABOUT ANYTHING.WE SPECT YOU COME AGAING

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management are always pleasant and accommodating.
Stayed 5 nights in Jun 2023
Response from LA on Jun 21, 2023
Thank you very much for your comment, we hope you visit us again to assist you

4/10 Poor

Viren

Disliked: Staff & service, property conditions & facilities, room comfort
Highly not recommended to stay
reception lobby hot, breakfast was bad not much options, rooftop dinning area super hot, mold smell in room, stairs are terrible high height , even there is elevator but you still have to climb the stairs to get the room. bathtubs was so high and old, high risk of slip and fall, they have no security in hotel to help you, will never go back again over all Bad experience
Stayed 1 night in Jun 2023
Response from Alex on Jun 21, 2023
Good morning remember you were coming from another hotel that you didnot like or they didnot like you, Im not sure, I understand you are saying all this because you Beaver at the hotel was very very bad and Our security is excelent because you did not lose anything we just dont get involve on personal problems. I recomend you to lose weight or next time ask for a room withbout bathtub with a shower and a room on the lobby.

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAFF AND LOCATION ARE EXCELLENT!
This hotel is wonderfully located around restaurants and the beach. The staff is very nice. Highly recommended by me.
Stayed 3 nights in Jun 2023
Response from LA on Jun 14, 2023
Thank you very much for your comment

10/10 Excellent

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ONE OF MY FAVORITES
The hotel staff is very nice and accommodating! It's a small hotel that is very friendly and nicely located.
Stayed 3 nights in Jun 2023
Response from LA on Jun 10, 2023
Thank you very much for the comment

8/10 Good

Kibwe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really enjoyed my stay and the staff was wonderful
Stayed 7 nights in May 2023
Response from LA on May 25, 2023
I am very glad that you have felt good in the hotel here to order always

8/10 Good

stephen, conway

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was good
Stayed 3 nights in Mar 2023
Response from stephen on Apr 2, 2023
Gracias, lo esperamos nuevamente para tener el gusto de atenderlo.

10/10 Excellent

Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you so much happy Holidays
Response from LA on Dec 27, 2022
Equally for you

4/10 Poor

Jorge

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water ,the drain was plugged .
Response from al on Dec 9, 2022
yes we did have hot water you just need to turn the water selector to the left

2/10 Terrible

Anibal

Liked: Cleanliness, staff & service, property conditions & facilities
They were banging early and doing work in the bldg and didn’t care about the tourist
Response from al on Dec 9, 2022
Buenas tardes, estábamos colocando un sistema de detección de incendio mejorando para su protección because we care

6/10 Okay

William

Travelled with family
Liked: Staff & service
Disliked: Amenities
Needs renovation
Response from al on Dec 9, 2022
we are doing it

8/10 Good

Eric

Liked: Staff & service
Disliked: Cleanliness
Ok
Good AC No hot water Good location Not too clean Basic breakfast
Stayed 1 night in Jul 2022
Response from al on Dec 9, 2022
we are improving

8/10 Good

harald, Oakville

Liked: Cleanliness, staff & service
This is an economy hotel. Amenities are sparse. Good for a few nights stay.
Stayed 4 nights in Feb 2022
Response from al on Dec 9, 2022
we are improving

8/10 Good

Anibal

Stayed 10 nights in Oct 2021
Response from al on Dec 9, 2022
we are improving every day

4/10 Poor

Ronald

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2020
Response from al on Dec 9, 2022
we are improving every day

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from al on Dec 9, 2022
we are improving every day

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & the staff was very friendly. The room was adequate, breakfast was good & the wifi worked the entire time we were there.
Stayed 4 nights in Nov 2019
Response from al on Dec 9, 2022
thahk you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel for the amount I paid great location very friendly staff
Stayed 6 nights in Sep 2019
Response from al on Dec 9, 2022
thank you

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing like me there. I went out and Expedia DID NOT refund the money they collected. I will never allow Expedia to to prepay.
Stayed 1 night in Sep 2019
Response from al on Dec 9, 2022
i dont understand

10/10 Excellent

Jeneevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price
Very decent stay.
Stayed 1 night in Jun 2019
Response from al on Dec 9, 2022
thank you

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from al on Dec 9, 2022
thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Good place next to the Beach Excelente personal Aaaa
Stayed 2 nights in Apr 2019
Response from al on Dec 9, 2022
thank you

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Looks like the property could use a facelift. Breakfast was lacklustre, though the juice was delicious. Need “do not disturb” signs for the doors so people will not knock, or try to get in (!!!) as was our experience.
Stayed 1 night in Mar 2019
Response from al on Dec 9, 2022
we did improved

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the price as well as the hotel itself. Everything was good.
Stayed 6 nights in Mar 2019
Response from al on Dec 9, 2022
we did improved

8/10 Good

Verified traveller

Liked: Staff & service
Good place for the price- great location
The service was was very wonderful. The staff was very accommodating and open to helping us with our needs. The rooms were good and comfortable, however the pool on the roof top was a bit dirty. Overall it was a good stay.
Stayed 1 night in Jan 2019
Response from al on Dec 9, 2022
we did improved

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worse hotel ever in my life. Nothing is it is expected. There was no clean bedroom or nice bed as the website shows. The matress we're hard as a rock. Since you check in, you are threat as a s!&$#. There is no such of thing as hot water and the toilets don't work in the whole place. Also, it is disgusting that you are in the country of the best coffee in the world, and they serve you a coffee warm from the microwave, I thought it was a joke. There is no buffet breakfast, I saw the guy coming with take out from a nearby restaurant and serving it on the plate. The furniture are old, broken, and dirty. My partner and I had to get out early in the morning and find another hotel. We pay for two nights and we stayed only one. Of course, they don't give you the money back for the night that we didn't stay . Please, don't keep this hotel in the website because it is worse that a horror movie's hotel. I had the night ever, and the windows don't have any security at all
Stayed 2 nights in Dec 2018
Response from al on Dec 9, 2022
we did improved

2/10 Terrible

Jorge, Medellín Ant.

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No swiming pool, no restaurant service, no "carpa" on the beach
Stayed 14 nights in Dec 2018
Response from al on Dec 9, 2022
we did improved

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disrespectful employees. No holders for showers didn’t have my room ready so they decided to send me to a motel.
Stayed 2 nights in Nov 2018
Response from al on Dec 9, 2022
we did improved

10/10 Excellent

Diana

Hotel was great. Close to everything would definitely stay there again.
Stayed 4 nights in Nov 2018
Response from a on Dec 9, 2022
gracias

4/10 Poor

Harris

Wifi did not work, but they claimed there was no problem. I had to show them that their own phones were not actually connected to internet. The towels were very rough & looked old.
Stayed 1 night in Jun 2018
Response from Fabian C on Jul 16, 2018
THANK YOU VERY MUCH FOR YOUR COMMENT

2/10 Terrible

Tuty, Florida

Disliked: Property conditions & facilities, room comfort
I would never go back to this hotel, it was terrible
Stayed 3 nights in May 2018
Response from Fabian C on Jul 16, 2018
Best regards, we sincerely apologize

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The 2 things that would be an improvement is a in room safe, and make sure everything is in working order fully stocked before customers check in.
Stayed 4 nights in Mar 2018

4/10 Poor

Laura, Lax

Liked: Staff & service
Disliked: Property conditions & facilities
Good location, poor conditions, nice people. No table lamp, no shampoo, no hair drier, limited breakfast
Stayed 4 nights in Mar 2018

4/10 Poor

saulo, puerto rico

Liked: Room comfort
Disliked: Property conditions & facilities
NO hot water. I stay 5 days, 3 of them without internet and cable.
Stayed 5 nights in Feb 2018

6/10 Okay

Fernando

Disliked: Property conditions & facilities, room comfort

10/10 Excellent

lr , new york

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, close to the beach
Helpful staff, nice hotel for the price. The rooms were big and comfortable. The jacuzzi is small but ok because of the proximity of the hotel to the beach. Good breakfast
Stayed 2 nights in Feb 2018

6/10 Okay

Jason, Australian

Liked: Cleanliness, staff & service, room comfort
Very basic but well located
We had large room with 2 double beds for 2 adults and 2 kids which was sufficient for us. The room was clean and in reasonably good condition. It had a TV and a small fridge but that was it. There was no kettle or tea/coffee making facilities which would have been nice but not a deal breaker. The bathroom was good with a decent shower and bath with hot water too. The sink was very high so not great for small kids trying to brush teeth and wash hands but again, not a big problem. To those who care there was some mould on the ceiling about the shower/bath but not to the point where I'd call it a major problem but could do with cleaning. Breakfast was included which was a nice way to start the day. Again the food was basic (Juice, eggs, fruit, toast and coffee) but the ladies there were nice but be sure to ask for how you want your eggs otherwise you're getting scrambled every time. The staff did seem quite cold to us in the first few days but warmed a bit by the time we left (1 week) Internet here was very flakey and shared across the floor but it was accessible from the room which is good. It is manageable for getting emails and basic browsing. If you want to work from the hotel where you need a good connection it might not be up to it.
Stayed 8 nights in Jan 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
I was very disappointed to find that the location on the hotels.com map was not the actual location of this hotel. Especially the fact that the cab driver driving us to the hotel was not familiar with the hotel either and was not very helpful in finding out for us. Overall, we were not too impressed with Cartagena. The landmarks are beautiful, but the people were not very nice. The whole city lacked in service skills. Once at the hotel, the service was a little poor. The room was okay, but the bathroom was not set up properly making it very uncomfortable. Considering that Cartagena is expensive maybe you just need to expect to get this type of accommodation and service for the price. We stayed one night and quickly left to another hotel which was closer to the walled city, had nicer appearance, nicer room, and substantially better service. Did not pay much more either. If you can splurge just a bit more you can get something much better. The only reason for this location is if you want to be close to the beach of BocaGrande. However, the beach did not look appealing to us.

10/10 Excellent

MISHELL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente ubicación la atención formidable
Stayed 4 nights in May 2024
Response from LA on May 14, 2024
Buenas tardes, espero que hayan tenido un feliz viaje

10/10 Excellent

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio / le service a été excellent
Stayed 2 nights in Mar 2024
Response from LA on Mar 21, 2024
Muchas gracias por su calificación y estaremos muy atentos para una próxima visita

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt - auch für 6 Nächte
Das Hotel liegt perfekt, was die Nähe zu den Beaches oder Restaurants betrifft. Mein Zimmer zur Strasse war sehr ruhig. Das Personal überaus freundlich und kompetent. Das nächste Mal buche ich wieder im Coral Reef.
Stayed 3 nights in Jan 2024
Response from AJ on Feb 6, 2024
thank you hope see you back