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Reviews of Mar Del Sur - All Inclusive

2.5 out of 5
Mar Del Sur - All Inclusive
Ave. 3ra. y Calle 30, Varadero

Reviews

6.0
Rating 10 - Excellent. 9 out of 48 reviews" "
Rating 8 - Good. 12 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 7 out of 48 reviews" "
Rating 2 - Terrible. 11 out of 48 reviews" "

5.6/10

Cleanliness

6.0/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 7 nights in Mar 2020

2/10 Terrible

Marybel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels need repair. Staff does not do their job. Food awful.
Stayed 3 nights in Jan 2020
Response from Midiala López Bernal on Feb 10, 2020
Muchas gracias por sus comentarios, siempre nos ayudan a mejorar nuestros servicios.

2/10 Terrible

Verified traveller

Stayed 4 nights in Jan 2020
Response from Midiala López Bernal on Feb 1, 2020
Le agradecemos que usted haya escogido nuestro hotel para el disfrute de sus vaciones, sus comentarios nos ayudan a perfeccionar nuestros servicios. Saludos cordiales, Midiala López Bernal Jefe de Recepción Hotel Mar del Sur

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was durty in the room, very poor and old , ancient , ants on the bed, very bad smell , terrible room, durty towels and bed sheets. The food was terrible, I couldn’t eat almost anything, a lot of cats in the restaurant and flies, the staff eating the food in front of guests. Wifi terrible. The staff of the reception wasn’t helpful, I wanted to speak with expedia but I couldn’t because the wifi wasn’t work and the didn’t want to help me with a call or anything Etc etc etc
Stayed 2 nights in Jan 2020
Response from Midiala López Bernal on Jan 16, 2020
We are very sorry that your stay has not been pleasant and we thank you for your opinion to improve our service

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I can imagine next stay in this hotel :)
Everything was great. We are low cost travelers and this hotel offers good value of accommodation and all-inclusive. Personal of hotel was helpful and never had problem to give you what you wanted. Food was also tasty and for our one week stay it was good enough. New builded bar on the beach and free deck chairs was unexpected surprise :) Hotel was full of Russian citizens so there was language barricade for us to make new contacts :) We can just recommend to you like we will recommend our friends
Beach is like 200m from hotel
Pool was clear
Stayed 5 nights in Dec 2019
Response from Midiala López Bernal on Dec 29, 2019
Thanks a lot for your opinion, the workers at Mar del Sur Hotel apreciate it a lot, we hope you coming back to visit to us. Best regards, Midiala López Bernal Manager at the Front Desk

6/10 Okay

Adays

Travelled with group
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Midiala López Bernal on Jan 16, 2020
le agradecemos su comentario para mejorar nuestros servicios

6/10 Okay

Mabel

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Midiala López Bernal Jefe de Recepción y Comercial on Oct 13, 2019
gracias por sus comentarios, esperamos que repita su visita. saludos cordiales, Midiala López Bernal Jefe de Recepción Hotel Mar del Sur

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful. Please provide me with an email in order to send you pictures. I will apply for a refund.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Midiala López Bernal Jefe de Recepción y Comercial on Sep 8, 2019
El Hotel Mar del Sur le agradece su visita y esperamos que regrese muy pronto¡¡¡¡

4/10 Poor

Vilma

Disliked: Amenities, property conditions & facilities
I was waiting to check in for more almost 5 hours, as the reception did not have access to my reservation.
Stayed 3 nights in Jun 2019
Response from Midiala López Bernal Jefe de Recepción y Comercial on Jul 6, 2019
Estimada Vilma,es un placer saludarle, lamentamos mucho que usted haya tenido que esperar para realizar su check in, sin embargo recuerdo que en su caso la demora consistió en que existia un error en el nombre de la persona que aparecia como titular de la reserva, este fue el motivo por lo que debimos esperar la respuesta de la agencia. Esperamos que en la próxima ocasión usted no vuelva a tener otros incovenientes y no dude en visitarnos que con mucho gusto le atenderemos. Le saluda cordialmente, Midiala López Bernal Jefe de Recepción.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Proceed with Caution
This is a resort area of Cuba with huge potential. However, this is no where near American or European (or most any other) standard for a "Resort" facility. Very dates, the pool water was sketchy, the staff was detached, the condition was run-down, the food was barely acceptable and while I had a nice time seeing some friends, it is like a low-end, mom/pop hotel from the 40's or 50's. The pillows were flat and well beyond their life span. The "optional" blankets were stiff and unclean. No phones. No internet. OLD tube-style TV's. Scratchy towels. Only soap and a thin bath gel (no conditioner, shampoo, lotion, etc...) So, if you stay here -- think of it as camping with A/C, avoid the pool and visit the beach, keep an eye on the food prep and you'll be OK. This is typical of a government-owned facility -- if you can find it in Cuba....ALWAYS stay in a private/foreign place.
Stayed 2 nights in Oct 2018
Response from Midiala López on Nov 18, 2018
We thank you very much for your opinion, we will take it into account in order to improve the service we offer.

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sketchy, but Typical
If you are used to staying at hotels with American standards for cleanliness, comfort and convenience -- you're not going to find that here. While this place is typical of Cuban-owned/operated hotels, it is a FAR cry from anything most Americans would find acceptable. Property was run down and in very poor repair. Food was sketchy. Service was insolent to apathetic. Typical of what communism produces -- they have no incentive for excellence and so make absolutely no attempt to meet it. Sadly, I was with Cuban friends and we had to stay in separate buildings. As a "foreigner", I got the "nice" room (what a joke) while their accommodations were even worse than mine. I love Cuba, Cubans, the culture and the country. They just need some good old capitalism to help them reach for their potential. I'm a world traveler, so I'm used to accommodations of all kinds. This place has so much potential as it is on some beautiful real estate. Sadly, it is just so far below even a reasonable standard that it bordered on the uncomfortable. The one bright spot was that the entertainment director worked very hard at providing some fun family activities in the evening and the lady giving massages was nice. Well worth the $20cuc for a 45 minute massage.

6/10 Okay

Colleen, BC, Canada

Disliked: Staff & service, property conditions & facilities, room comfort
This is a budget all inclusive in Cuba, you get what you pay for. Would recommend for a few days but not a long stay. Common area bathrooms were terrible.
Stayed 2 nights in Mar 2018

8/10 Good

CONNIE, Toronto, ON

Liked: Cleanliness, staff & service, room comfort
Good location, close to beach
This hotel is at a very good location of the pernisula, ranges from Calle 30-34,walk distance to the beach and travel agency office.
Stayed 1 night in Feb 2018

6/10 Okay

Pavel

Travelled with family
Пойдёт
Для 2х звёзд нормально,голодным не будешь )
Stayed 4 nights in Mar 2020

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Чудесный отдых в Mar del Sur!!!
Отличные номера, питание, пляж, персонал! Сплошной позитив! Абсолютно соответствует ожиданиям. Не видела не довольных там туристов)
Stayed 14 nights in Mar 2020

8/10 Good

José patricio

Stayed 4 nights in Mar 2020

10/10 Excellent

CORRADO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastico
Ottimo in tutto, personale gentile, spiaggia privata e bar sulla spiaggia tutto incluso.
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Preis Leistung ok
Ein Hotel für Billigtouristen. Die Lage ist sehr gut, der Preis auch. Das Essen und die Getränke sind qualitativ schwach, aber das ist klar, bei dem Preis. Die Anlage ist gut, leider ist das Personal fast immer unfreundlich und desinteressiert.
Stayed 1 night in Mar 2020

8/10 Good

Jean wesler

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Roberto

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Aseo no fue el optimo que un turista espera
Todo lo que prometió el hotel se cumplió
Stayed 6 nights in Feb 2020
Response from Midiala López Bernal. Jefe de Recepción on Mar 1, 2020
Lamentamos que su estancia no hay sido del todo placentera, su opinión nos ayuda a fortalecer nuestros servicios.

8/10 Good

Luigi

Liked: Cleanliness, room comfort
Stayed 3 nights in Jan 2020
Response from Midiala López Bernal on Feb 10, 2020
El Hotel Mar del Sur le agradece que nos haya escogido para pasar sus vaciones, lo esperamos en la próxima ocasión. Saludos cordiales,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Midiala López Bernal on Feb 1, 2020
Le agradecemos que usted haya escogido nuestro hotel para el disfrute de sus vaciones, sus comentarios nos ayudan a perfeccionar nuestros servicios. Saludos cordiales, Midiala López Bernal Jefe de Recepción Hotel Mar del Sur

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Midiala López Bernal on Jan 16, 2020
Le agredecemos sus comenarios para mejorar nuestros servicios.-

6/10 Okay

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Mala atención
Mal servicio , mala comida .
Stayed 3 nights in Jan 2020
Response from Midiala López Bernal on Jan 14, 2020
Lamentamos mucho que la comida no hay sido de su agrado

2/10 Terrible

eduardoortega

Disliked: Cleanliness
Muy viejo y las fotos no corresponde a lo que te dan
Stayed 1 night in Jan 2020
Response from Midiala López Bernal on Jan 14, 2020
Estimado señor Ortega, Las fotos a las que usted hizo referencia en el hotel correspondian a las habitaciones estandard que están dotadas actualmente , su compre fue de un apartamento de dos habitaciones, sin embargo el hotel le concedió un up grade free teniendo en cuenta su reclamo.

2/10 Terrible

Bistrussu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Slechts
Ik werd er beschuldigd van diefstal mijn vrouw werd gezien als prostituee..ik kan u niet veel goeds vertellen...Driedag met hetzelfde handdoek moet je het doen..een wc rol..en toch tot nog alles ben ik nog vriendelijk gebleven..sorry maar dit kan niet..
Stayed 3 nights in Dec 2019
Response from Midiala López Bernal on Feb 1, 2020
Le agradecemos que usted haya escogido nuestro hotel para el disfrute de sus vaciones, sus comentarios nos ayudan a perfeccionar nuestros servicios. Saludos cordiales, Midiala López Bernal Jefe de Recepción Hotel Mar del Sur

2/10 Terrible

Bistrussu

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019
Response from Midiala López Bernal on Feb 1, 2020
Le agradecemos que usted haya escogido nuestro hotel para el disfrute de sus vaciones, sus comentarios nos ayudan a perfeccionar nuestros servicios. Saludos cordiales, Midiala López Bernal Jefe de Recepción Hotel Mar del Sur

8/10 Good

Cesar Augusto, Guadalajara

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Bueno pero podría mejorar
Sinceramente mejor de lo que esperaba, la atención del personal bien. Lo único mejorable sería el servicio de recepción, limpieza y el tamaño de las toallas en la habitación (son muy pequeñas).
Stayed 3 nights in Dec 2019
Response from Midiala López Bernal on Dec 24, 2019
Le agradecemos su opinión, esperamos que nos visite nuevamente. Feliz año 2020¡¡¡¡ Midiala López Bernal Comercial Hotel Mar del Sur

6/10 Okay

NIKOLAOS

Liked: Room comfort
Disliked: Cleanliness
Schöner Ort und dass Essen war gut und ausreichend aber die Leute an der Reception waren nicht so hilfreich und die Sauberkeit könnte verbessert werden.
Stayed 3 nights in Dec 2019
Response from Midiala López Bernal on Dec 24, 2019
Le agradecemos su opinión, esperamos que nos visite nuevamente. Feliz 2020¡¡¡ Midiala López Bernal Comercial Hotel Mar del Sur

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Echt Cubaans resort. Wij hebben er met erg veel plezier verbleven, maar het is waarschijnlijk niet vergelijkbaar met de hele dure resorts verder op, maar daar is de prijs dan ook naar.
Stayed 4 nights in Aug 2019
Response from Midiala López Bernal Jefe de Recepción y Comercial on Aug 14, 2019
le agradcemos su opinión y esperamos que nos visten nuevamente. saludos cordiales, Midiala López Bernal Jefe de Recepción

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
La playa maravillosa, la piscina sucia. Las habitaciones sin agua caliente y llegamos con el aire apagado y tremendo calor
Stayed 2 nights in Jul 2019
Response from Midiala López Bernal Jefe de Recepción y Comercial on Jul 24, 2019
buenas tardes, Lamentamos que usted haya tenido estos inconvenientes en nuestro hotel, las habitaciones se mantienen el aire apagado hasta tanto no entren los clientes, en cuanto a las piscina ha estado lloviendo durante los dos últimos días y es muy probable que el agua no esté en las optimas condiciones. Si usted me indica su número de habitación podemos revisar inmediatamente el agua caliente.

8/10 Good

Maykel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family, Travelled with partner
Cercanía a la Playa, Servicio todo Incluido (en la playa también), cercanía a buenos restaurantes y transportes
Stayed 1 night in Mar 2019
Response from Midiala Lopez Bernal on Mar 31, 2019
El Hotel Mar del Sur le agradece su comentario, esperamos que repita en nuestra instalación. Tenga usted buenas tardes, Midiala López Bernal Jefe de Recepción y Comercial Hotel Mar del Sur.

8/10 Good

Kaisa

Liked: Staff & service, room comfort
Siisteydessä parantamisen varaa mutta hinta-laati suhde kohdillaan. Hyvä kohde mikäli haluaa rentoutua muutaman päivän.
Stayed 3 nights in Jan 2019
Response from Midiala Lopez Bernal on Jan 15, 2019
muchas gracias por su opinión

2/10 Terrible

miguel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estancia en mar del sur varadero
En general no me fue satisfactorio la estancia si desean tengo fotos k demuestran lo k les estoy haciendo saber
Stayed 3 nights in Dec 2018
Response from Midiala Lopez Bernal on Jan 7, 2019
Estimado Miguel, quisiera agradecerle por haber visitado nuestra instalación, me gustaria que me dijera qué le sucedió en el hotel ya que comenta que no le fue satisfactoria su estancia, es muy importante para mi ya que la opinión de un cliente en fundamental para mejorar el servicio que ustedes esperan de nosotros. al tanto de sus comentarios le saluda, Midiala López Bernal Jefe de Recepción.

8/10 Good

Verified traveller

Liked: Property conditions & facilities
Ultimi giorni fantastici a Cuba
Volevamo trascorrere le ultime due notti relativamente vicino all'aeroporto senza spendere troppo. La struttura è in ristrutturazione. Le abitazioni sono ampie e luminose. Bella la piscina e lo spazio lettini tutt'intorno. Per raggiungere il mare 5 minuti basta attraversare due isolati. Spiaggia attrezzata con ombrelloni di paglia e lettini. Veramente fantastica. Proprio accanto si possono trovare catamarani canoe a noleggio per raggiungere la barriera corallina. Per quanto riguarda il cibo è standard per cuba.
Stayed 2 nights in Dec 2018
Response from Midiala Lopez Bernal on Jan 4, 2019
muchas gracias por su opinión

10/10 Excellent

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los estelares
Super estelar !!!! Atención de 1ra, a partir de ahora seguro van ha tener que parmesano un salario porque les estoy haciendo una propaganda grande para que todos mis amistades y personas que trabajan conmigo los visiten jjj Fue algo super la estancia
Stayed 3 nights in Oct 2018
Response from Midiala Lopez Bernal on Dec 20, 2018
estimada es un gusto saludarla, les agradecemos muchisimo su opinión y nos complace que hay tenido una grata estancia. sldos, Midiala

10/10 Excellent

Verified traveller

Estuvo excelente, limpio, todo incluido comidas y bebidas a muy buen precio, cerca del mar
Stayed 2 nights in Nov 2018
Response from Midiala Lopez Bernal on Dec 6, 2018
muchas gracias por su opinión, nos complace que se hay sentido bien en nuestro hotel, esperamos que regrese pronto¡¡¡

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy recomendable
Excelente atención de todo el personal
Stayed 2 nights in Nov 2018
Response from Midiala López on Nov 20, 2018
el colectivo del hotel Mar del Sur le agradece su recomendacion

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Midiala Lopez Bernal on Dec 6, 2018
muchas gracias por su opinion.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Instalaciones viejas, habitaciones con mucha humedad. Colas para comer y cenar en el restaurante. Comida regular. Personal amable.
Stayed 3 nights in Jun 2018
Response from Jefe de Recepcion on Aug 20, 2018
el equipo del Hotel Mar del Sur agradece sus comentarios ya que nos ayudan a mejorar el servico, lamentamos las molestias que pudo haberle ocasionado el servicio de acceso al Restaurant

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sporco, personale incompetente e poco gentile... Non ci andrei più nemmeno se mi obbligassero... Cibo scarso sala da pranzo sporca....
Stayed 4 nights in Apr 2018

4/10 Poor

jota, 神奈川県

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
安いだけのオールインクルーシブ
スタッフのやる気がなく、建物がいくつもあるにもかかわらず部屋まで案内してもらえず重い荷物を持ったまま15分ほど探しました。毎晩何か催しをやっていたり、常にどこかしらでお酒が飲めて、ご飯も食べれたのは良かったですが、お酒は濃いし、料理もあまり口には合わなかったです。
Stayed 2 nights in Feb 2018

4/10 Poor

Raybel

Disliked: Property conditions & facilities, room comfort
Mucho que desear!!!
La comida muy poco variada, mal elaborada, antes de irme no eran las 12 y tenia una camarera dentro del apt y apurandonos , los jugos aguados, no hay cerveza en el ranchon de la playa, horrible, estuve ahi hace unos años atras y la pase muy bien, esta vez no la pase muy bien la piscina estaba limpia, los dependientes del bar atentos
Stayed 2 nights in Feb 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Slitet hotell, smutsigt. Personalen gjorde sitt bästa med de hade.
Stayed 4 nights in Dec 2017