Garden view
Check availability

Reviews of Hotel Tuxpan Varadero - All inclusive

3.5 out of 5
Hotel Tuxpan Varadero - All inclusive
Ave. Las Americas. Km 2, Varadero, Matanzas

Reviews

6.4
Rating 10 - Excellent. 29 out of 159 reviews" "
Rating 8 - Good. 40 out of 159 reviews" "
Rating 6 - Okay. 42 out of 159 reviews" "
Rating 4 - Poor. 20 out of 159 reviews" "
Rating 2 - Terrible. 28 out of 159 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2020

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities
You get what you pay for. Terrible food. Staff was friendly
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very fun place and good staff, nice beach close by
Stayed 4 nights in Feb 2020

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was in terrible shape. The ceiling leaked. There was black mold. The hair dryer and lamps shorted out. The doors to the rooms did not close properly and were very loud. This is the worst hotel I’ve ever stayed in
Stayed 12 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Bottled beer not included at any bar, and premium drinks only at the lobby bar. Lobster not included at any restaurant!
Stayed 2 nights in Jan 2020

10/10 Excellent

Erick

Stayed 3 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2019
Response from tx on Dec 12, 2019
Gracias por su opinion Nuestro colectivo se siente satisfecho cuando un cliente que ha disfrutado sus vacaciones nos deja un buen comentario sobre nuestro trabajo.

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019
Response from tx on Dec 3, 2019
Thanks for you calification , we working every day for this comments . Hope you come back some times with us .

4/10 Poor

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from tx on Dec 3, 2019
Dear Guest We really sorry about your experience with us, we are working every day for be better.Thanks for your commnets

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
I was given a room that was situated in the basement. Main light bulb for the room was not working. The patio door had no security and it was needed of repair. The safe was not working so I could not restore my passport and money. Contacted the front desk and asked to change the room, but they wanted to charge me a additional $25 a day per couple. The buffet and that was another surprise. The food was nothing too crazy about and did not have that many selection and the selection that was available was quite simple and 80% the same everyday. Shows are boring and only dancing. That evening, I received a link from Expedia to comment on my check-in and I selected a unhappy face. The next morning, we got a message to go to the front desk where I spoke to another lady who gave us another room to change after seeing my check-in . It was a better version of room which everything was fine but again the safe was not working. Two days followed, there was a Celebration day called Cuba Day, where the staff was friendlier and the food was actually better but still the same and boring and you know why? because it was the day of commentary. I find the Hotel goes out of its way to manipulate guests in thinking that the hotel is good but for the price, go elsewhere. Limited alcohol selection, just local rum and liquor. No gym, repairs everywhere, water leaking in several bathrooms. This hotel is OLD. Slept very badly and mostly russian guests(probably unaware of better hotel). Be warned.
Stayed 3 nights in Nov 2019
Response from tx on Nov 29, 2019
Dear Guest We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. we working hardly every day for be better. we will review all items with our personal. We will continuos working hard

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
The beach was fine and the pool was ok. The food was boring and nothing exciting.
Stayed 3 nights in Nov 2019
Response from tx on Nov 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know. we will continuos working.

2/10 Terrible

gwendolyn

Travelled with group
Disliked: Property conditions & facilities
Worst hotel I have ever stayed at! Food was disgusting, had to beg for toilet paper, one bottle of water for the week. Windows so filthy could not view the ocean! We were snowbound for 2 days when we arrived to the Tuxpan, we were told we had no reservation! Meanwhile my daughter in law had told them we would not arrive until the following 2 days! We lost 2 days and had to pay for 2 more days!
Stayed 2 nights in Nov 2019
Response from Yadaisma on Nov 28, 2019
Dear Customer We deeply feel the dissatisfactions suffered during your stay, your comments are appreciated by our workers and help us improve our services, we appreciate the time you have spent leaving your comment for us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I Love the staff. Everyone is friendly and always there to assist a person.
Stayed 6 nights in Nov 2019
Response from Yadaisma on Nov 25, 2019
Hi Good morning We appreciate your comment and the recognition you make to our staff, an opinion that helps us to be better in our work, we hope to have you very soon with us.

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
it's about the beach and price
you stay here because of the best beach on the planet. the grounds and pools are gorgeous, the bedroom is adequate, toilets need to be manually flushed, and sometimes there is no water or no hot water. Door keys don't work half the time. Some staff are over the top wonderful, but most are rude to your face. There is plenty of alcohol, but instant coffee replaced the lovely cuban coffee offered up the first few days. towels are ripped, rooms are dark, windows are so dirty you can't see through them. the entertainment was very professional. the food was not great, think cold spaghetti with ketchup, but the breads were beautiful and desserts plentiful. i would not return.
Stayed 2 nights in Nov 2019
Response from Yadaisma on Nov 23, 2019
Dear Customer We deeply regret your dissatisfactions during your stay with us, we appreciate the time you have spent writing your comment and leave us your opinions that help us improve our work and offer a better product. We strive to solve the problems we have in our infrastructure.

8/10 Good

Verified traveller

Stayed 27 nights in Oct 2019
Response from tx on Nov 7, 2019
Dear Guest Thanks for your commnets , we working every day to be better.

4/10 Poor

Sheldon, Winnipeg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Fresh blood stain on the pillow which we put in the closet. The maid did not pick it up or replace it. Lots of condensation leaking from the A/C unit which gave the whole room a musty smell. Bar tender told me he had no wine but 2 seconds later for my girlfriend he had some. Typical garbage food in Cuba. No variety as the staff steals all the good stuff.
Stayed 2 nights in Oct 2019
Response from tx on Oct 17, 2019
Dear Guest We really sorry that you has this disgusting experience in our Hotel , please in the name of the Management i would like to apologize. For sure we will take some measures about that

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is total bad no air condition the attention is really bad in general the hotel no is 4 star I considered 2 or 3 maximo Thanks you!!!!
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Visité este hotel con mi familia recientemente en este mes septiembre del 2019. Éramos un grupo de 24 huéspedes Y todos y cada uno de nosotros quedamos muy insatisfechos con este hotel, con el servicio, con la atencion, con la limpieza, con la comida, en fin no se lo recomiendo absolutamente a nadie. Todas las habitaciones del primer piso huelen a humedad no se puede dormir allí, es tanta Que los pisos se Mojan, el hotel está lleno de gatos que asquerosamente andan encima de las mesas y hasta Manoseando la comida, en el bufet principal está invadido por moscas, por cada habitación te dan solamente un pomo de agua de litro y medio sin importar cuantos huéspedes la estén ocupando, un solo rollo de papel sanitario para los 4 días, en las habitaciones solo cambian las toallas que para colmos están manchadas de menstruacion y con huecos etc, las duchas están tupidas y apenas sale agua, un solo pomito de una onza de gel y jabón para bañarse. En un hotel todo incluido los empleados te ponen cara cuando constantemente vas a pedir cerveza, jugos o refrescos, te dan dos tarjetas de cartón al chequear que debes usar para las toallas en la piscina, tienes derecho a solo una toalla Por tarjeta y solo puedes cambiarla una vez por Día pero si por casualidad la Pierdes tienes que pagar 15 c.u.c por cada tarjeta. El falso techo de los baños se está cayendo, el Tv de las habitaciones es prácticamente una pantalla de computadora de aproximadamente 20 pulgadas. Ha sido la peor experiencia.
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The best thing about this Property is the Beach where it seats on. The food was very good to my surprise but the Heat in heat in the Dining rooms
Stayed 2 nights in Jun 2019
Response from tx on Jul 12, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

angela

Liked: Staff & service, room comfort
Beach is amazing
The rooms are very dated and need renovating but serve the purpose. The damp smell from the air conditioning takes a bit of getting used to but we have found the same issue in several hotels in this hot humid climate. The staff are so very friendly and willing to assist. The pool and beach are amazing
Stayed 5 nights in Jun 2019
Response from Be Live Experience Tuxpan on Jun 20, 2019
Dear Angela: Thank you very much for choosing us for your stay in Varadero and for sharing your positive comments about your experiences with the users of the Expedia community. It is true that the humidity is very high in this season,but it is good to know that you enjoyed your stay at our hotel, especially with our friendly staff and our beautiful beach. We hope you return to our hotel during your next stay in Cuba, for us it will be a pleasure to welcome you and offer you another pleasant stay. Until then I send you a warm greeting from our staff,

6/10 Okay

Yaimond

Disliked: Staff & service, property conditions & facilities, room comfort
Vacation
The customer service was not good at all and the reason is because they do not have the resources to be able to provide appropriate customer service. Most of the time they run out of Mojitos, Piña Coladas and other stuff. You have to ask the front desk to put new shampoo and shower gel if not, you will have the same small bottle for days. Once again they are in need of resources and this is the main reason why all the employees are not willing to provide excellent services. The new generation of Cubans have lost the educational, respect that the older generation had. There was no AC on the lobby as well as on the buffet. The AC was only available in your room, Rancho restaurant and the coffee -Habano lounge. Also, only 2 restaurants; the buffet and a la carte restaurant. Once again the Cuban government needs to provide better resources to their people. Cuba is no longer a socialist, Communist or Fidelist country, it has become dictatorship country full of cara de latas y descarados.
Stayed 7 nights in Jun 2019
Response from tx on Jun 14, 2019
thanks for your opinion

6/10 Okay

Verified traveller

Stayed 3 nights in Jun 2019
Response from tx on Jun 12, 2019
Sorry that you have that opinion about our Hotel and services

4/10 Poor

Verified traveller

Stayed 2 nights in May 2019
Response from tx on May 13, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

JORGE/Tamara

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ckin was ok on time with courtesy, the sparkling wine (Champagne)offered by the hotel for our anniversary was never placed in the room, the condition of this property is really bad in general, we rent 4 rooms and each has an strong smell of humidity and mold. sheets never replace, rooms were not supply with essential needs if you do not ask, a maid said that she will have to contact the manager in order to supply soap in one of the room, the tubs extremely high, the cleaning very poor. Food was ok with variety no good quality, drinks on every bar or restaurant had water add even the milk was undrinkable 80% water. the service?, no manners on this place, if you don't place the $ on your table you will not be serve or table clean, money talks! the bars works on the same rule no $ you'll spend the day taking water with rum flavor. No service on the beach. 3 elevators none working and this is a property that definitely requires elevators due to the quantity of stairs. Music to loud and no variety, you will get headed listening to the same bimbom all day and night, they should take in consideration that most of the tourist are not locals. The only place that I will recommend in this hotel is the bar were cuban cigars are offered, the gentleman is very educated and prepared for the position, our thanks for his time. we had a pleasant time in that bar. not a property for handicap person. We will not return to this hotel.
Stayed 4 nights in May 2019
Response from tx on May 13, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019
Response from tx on May 8, 2019
Gracias por su valoracion de nuestros servicios

8/10 Good

Verified traveller

Stayed 28 nights in Mar 2019
Response from tx on May 3, 2019
Thanks for your opinion

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from tx on Apr 26, 2019
Thanks for your comments

6/10 Okay

Maly

Liked: Cleanliness, amenities, property conditions & facilities
Staff and services are perfect. The cooking needs to improve.
Stayed 3 nights in Apr 2019
Response from tx on Apr 22, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from tx on Apr 10, 2019
Gracias por su calificacion , trabajamos cada dia por mejorar nuestros servicios

6/10 Okay

Adam

You Get What You Pay For
After reading previous reviews, I did not have high expectations for my stay. However, a traveler has to take into account that Cuba has a limited amount of resources and financing due to government control. Therefore, the food, drinks, and accommodations were mediocre. I could accept all this after understanding Cuba’s current political state. What I could not accept was the disrespect from a front desk employee (an older lady—I didn’t see a name tag). I informed her that my shower was not providing hot water and needed maintenance. No one came to my room as they said they would. I eventually told her “Voy a cenar. Ya no tengo paciencia.” She responded by saying “Si, me di cuenta.” I was respectful to her and she displayed disrespect in return. She was also smoking behind the desk when guests were not present. I didn’t appreciate her attitude when I was only requesting hot water. Ultimately, my plan is not to stay at an all inclusive to be insulted by staff. Other than that, the beach is wonderful and centrally located in Varadero.
Stayed 2 nights in Apr 2019
Response from tx on May 6, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Dennysnell

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nightmare
Worse food ever,
Stayed 2 nights in Jan 2019
Response from tx on Jan 26, 2019
sentimos que no halla estado complacido con nuestro servicio .

8/10 Good

Cindy

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jan 2019
Response from tx on Jan 18, 2019
Gracias por tu opinión.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from tx on Jan 20, 2019
Gracias por tu opinión. hacemos nuestro mayor esfuerzo porque todos nuestros clientes se sientan satisfechos con nuestro trabajo.

6/10 Okay

Jaewon

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jan 2019
Response from tx on Jan 16, 2019
Gracias por su comentario Trabajamos cada dia para satisfacer a nuestros clientes

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Food selection is bad Public bathroom are disgusting Room are old no hot water in shower Pool is disgusting Staff at the bar are great
Stayed 1 night in Jan 2019
Response from tx on Jan 11, 2019
Estimado Huesped Sentimos que su estancia con nosotros no halla sido de su agrado ,trabajamos con empeño para ser cada dia mejores .

8/10 Good

Santiago

Liked: Staff & service
Ok food and beer. Beach is perfect.
The food was good, not great. Local beer was great. The location with beach were perfect. My 2 year old son and wife enjoyed themselves
Stayed 2 nights in Dec 2018
Response from tx on Jan 11, 2019
Gracias por tomarse su tiempo para escribir un comentario para nuestra instaliacion. Esperamos verlo nuevamente por aqui

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from tx on Jan 4, 2019
Gracias por su opinion Cada dia trabajamos y nos esforzamos porque nuestros clientes tengan una experiencia satisfactoria.

8/10 Good

Pedro

Liked: Property conditions & facilities
Nice place, very quiet and close to the beach. Beautiful beach. Good for the price
Stayed 2 nights in Dec 2018
Response from tx on Dec 24, 2018
Gracias por su comentario y por haber elegido nuestra instalacin para pasar sus vacaciones.

8/10 Good

Michael, Miami, us

Liked: Cleanliness, staff & service
It is a nice and decent resort with beautiful beach and friendly staff. Rooms are decent, but the bathrooms need renovation. Food and drinks are good as well.
Stayed 1 night in Dec 2018
Response from tx on Dec 19, 2018
Gracias por sus comentario , nuestro staff se esfuerza por dar un mejor servicio cada dia.

6/10 Okay

Lea, London, gb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of the many resorts along Varadero beach. The beach is great, the hotel nicely maintained. You are in Cuba, so things will break all the time, but the hotel was quick at fixing them. The food here was pretty good was well. Staff was friendly and let us stay and use the facilities between check out and leaving for the airport. We stayed here for three nights, and would have been bored staying any longer. Just a few remarks: SMOKING: Smoking is very common in this hotel, especially at the beach, and even in designated non-smoking areas such as the dining room (staff tolerates this). VEGETARIANS: In the main restaurant, expect two reliably vegetarian main courses (either spaghetti with tomato sauce or white rice with black beans) and some sides and salads. Around half of "vegetable" dishes and salads come with meat pieces inside, and these are usually not pointed out on the description, so watch out. The variety was okay for the 3 days we spent here, but it may be too little for a week-long vacation. The only vegetarian option in the a la carte restaurant was dessert. FAMILIES: As this is an all inclusive resort, expect some guests who drink too much. The staff is usually okay at keeping people in check, but we saw around one drunk guest a day misbehaving in a serious manner (e.g. trying to pick a fight with other guests or peeing in public).
Stayed 3 nights in Nov 2018
Response from tx on Dec 5, 2018
Queremos darle las gracias por tomarse el tiempo de escribir su opinion nos sentimos muy apenados por no haber cumplido la totalidad de sus expectativas

6/10 Okay

Sabi, Miami

Disliked: Staff & service
Okay hotel close to the beach. I doubt I'll stay there again.
Stayed 2 nights in Nov 2018
Response from tx on Nov 21, 2018
Gracias por su opinion

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the pass super good and good treatment and attention, good workouts
Stayed 3 nights in Sep 2018
Response from tx on Sep 26, 2018
Thanks for your comments

8/10 Good

Verified traveller

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Sep 2018
Response from tx on Sep 25, 2018
Thanks

8/10 Good

Maly, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The cheff that cook lice, they leave the mean raw most id the time. Other then that rhe place is very nice.
Stayed 3 nights in Sep 2018
Response from tx on Sep 21, 2018
Thanks for your comments

2/10 Terrible

Rick, Florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018
Response from tx on Sep 18, 2018
Gracias

8/10 Good

Daniel

Great Value
It was a great value for the price....fantastic pool area....food good....nightly entertainnent....activites for our 8 year old....several bars, one 24/7....very cheerful staff....kayaks, hobos cats included....we would come back
Stayed 3 nights in Sep 2018
Response from tx on Sep 13, 2018
Thanks

6/10 Okay

Elaine

Great place for fun with friends and family
It was okay the room do not have much to offer but the beach swimming pool the outside area is a must 👍Another Jacuzzi would make even better !
Stayed 1 night in Sep 2018
Response from Tx on Sep 13, 2018
Thanks

6/10 Okay

Jess, London

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Lovely beach, but hotel in need of modernisation
The hotel was clean and plenty of staff around but the entire hotel is in need of a make-over with the rooms being very dark and dated. Check in time was 4pm, even though Expedia told us 3pm and the hotel kept us waiting till 4:30pm to check in. The food was plentiful and nice in the Crystal restaurant buffet. The hotel left much to be desired in terms of the room and entertainment. The beach was beautiful, although litter around the deck chairs even though plenty of bins about.
Stayed 2 nights in Aug 2018
Response from tx on Sep 5, 2018
Thanks for your comments, we will work to improve every day

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
First the good: beautiful location on the beach and super clean beach/water. Great included beach amenities by the company Marina (like catamaran, kayaking, pedal boating). Nice big pool with fun activities like foam and pool bar. The bad: the food (mostly inedible) and the drinks (the liquor didn’t taste good at all). The rooms were also not very comfortable, and after paying for an upgrade we ended up with a great view but still pretty uncomfortable beds.
Stayed 2 nights in Aug 2018
Response from tx on Aug 30, 2018
Thanks for your comments , we try to be better every day