On the beach, white sand, beach bar
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Reviews of Hotel Club Tropical

2.5 out of 5
Hotel Club Tropical
Ave. 1ra., e/ calle 21 y 23, Varadero

Reviews

5.8
Rating 10 - Excellent. 4 out of 29 reviews" "
Rating 8 - Good. 7 out of 29 reviews" "
Rating 6 - Okay. 5 out of 29 reviews" "
Rating 4 - Poor. 8 out of 29 reviews" "
Rating 2 - Terrible. 5 out of 29 reviews" "

5.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

CONSUELO

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I like the property and the proximity to the beach and being able to walk the town streets. I found the service to be good for the most part and clean. The beach could stand to be cleaned better and the bar frequently ran out of everything. The food for the buffet was minimal and several evenings there was very little offered off the buffet "no meat fried on the side" and the menu of the buffet was food from lunch served at dinner and even on the buffet the next morning served again. Once an item was out they did not fill it up again so if you missed it before it was gone you did not have it.
Stayed 1 night in Sep 2019
Response from e on Oct 12, 2019
gracias por su comentario

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
The hotel was located close to town so that other restaurants were close. We ate all of our meals away from hotel. Even though this was an all inclusive, the food was terrible. The chef that made the fresh omlettes and some dinner mains was fine, but the buffet food was always cold. We tried to contact the hotel directly for 2 days before we left for Cuba and could not reach them. Expedia wasted a full day with us on the phone trying to reach the hotel as well with no luck. We were told when we arrived that their phone was broken. No apology. The rooms were ok but not well maintained. Toilet paper holder broken, mold in the shower grout. The only good thing about this property is the location and the beautiful beach it sits on.
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from y on Jan 10, 2019
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and service was great , and the best beach in varadero
Stayed 10 nights in Dec 2018
Response from y on Jan 10, 2019
thank you

8/10 Good

Fungkit

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2018
Response from funkit on Dec 23, 2018
gracias por escribirnos

8/10 Good

arthur

Liked: Cleanliness, staff & service, room comfort
a good small resort budget hotel on the beach
a good small resort budget hotel on the beach .
Stayed 3 nights in Dec 2018
Response from e on Dec 23, 2018
gracias por su comentario

8/10 Good

Amrita

Great stay
Stayed 2 nights in Nov 2018
Response from amrita on Dec 21, 2018
vuelva pronto

2/10 Terrible

Jakub, London

Disliked: Cleanliness, property conditions & facilities
The hotel was dirty, amenities quite old - even for Cuban standard less than decent accomodation.
Stayed 1 night in Nov 2018
Response from j on Dec 28, 2018
gracias por su comentario se le informara a la direccion del hotel con el objetivo de erradicar esos problemas y lograr elevar la satisfaccion de nuestra razon de ser los clientes saludos y buen dia

10/10 Excellent

Aaron, New York

Liked: Staff & service, room comfort
Excellent Staff
The staff is very friendly and always willing to please. They are the saving grace of this hotel. The building itself is very rundown, which is the general condition of almost everything in Cuba, but most everything works. They should get some bug zappers for the flies, which are everywhere.
Stayed 3 nights in May 2018
Response from a on Dec 26, 2018
muchas gracias

10/10 Excellent

Jerry, Red Lake, Ontario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First experience in an "all inclusive". Excellent
Well worth the experience. Excellent meals buffet. Bar open all night. Location within walking distance to down town shops and craft markets in Varadero.
Stayed 3 nights in Feb 2018
Response from j on Dec 26, 2018
muchas gracias

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
In die Jahre gekommenes Hotel an schoenem Strand
Die Zimmer sind nicht sehr sauber, Schimmel an den Waenden, kein warmes Wasser ueber den gesamten Zeitraum, das Restaurant wurde restauriert - Essbereich ueberdachte Terrasse, Kaffeeautomat und Toaster mehrmals kaputt. Essen und Getraenke gut und ausreichend, Strand wunderschoen.
Stayed 8 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2019

4/10 Poor

Younghwan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2019

2/10 Terrible

Valentin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from a on Oct 12, 2019
gracias por su comentario

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bitte Finger weg!
Dieses Hotel ist das schlimmste, das ich je erlebt habe. Es war ein Albtraum, der bereits mit dem Eintreffen in das Hotel begann. Die Rezeptionistin war sehr unfreundlich und bestand darauf, die Hotelreservierung in ausgedruckter Form von uns zu erhalten (obwohl wir ihr erklärten, dass wir seit zwei Wochen unterwegs sind und die Unterkunft erst am selben Tag online gebucht haben.) Selbst nach dem Bekanntgeben unserer Buchungsnummer blieb Sie unhöflich wie eh und je, erst nachdem ihr Chef telefonisch das OK durchgab, ließ sie uns einchecken. Der nächste Horror ist das Zimmer: es ist von kleinen Insekten übersät und extrem unsauber. Bettlaken und Handtücher hatten diverse Farben. Toilette stank fürchterlich nach Abfluss, dieser Kanalgestank verpestete das ganze Zimmer. AC fiel bei bloßer Berührung aus den Angeln. Restaurant: sehr verschmierte, dreckige Teller beim Buffet, die man fast nicht in der Hand behalten konnte (beim Ansprechen des Personals darauf wurde gesagt, dass die Teller sauber seien.) Das Buffet erschien teilweise einem Schlachtfeld (vereinzelte Wurtstückchen am selben Teller wie die Kuchenecken). Verschimmeltes Toastbrot und Reis, in den alter steinharter Reis gemischt wurde.Gäste bekamen Wasser aus der Leitung serviert (Magen-Darm-Krankheiten) Nachtelange Animation und sehr hoher Lärmpegel Tag u Nacht. Das einzig schöne war der hauseigene Strand.
Stayed 5 nights in Jul 2019
Response from o on Aug 29, 2019
gracias por su comentario le daremos solucion a los problemas

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2019

4/10 Poor

Pernille

Disliked: Cleanliness, property conditions & facilities, room comfort
Meget skuffende Hotel men fantastisk strand
Det eneste gode ved det hotel var stranden. Den var antastisk. Men værelserne havde skimmelsvamp og det var ikke godt for luftvejene. Show hver aften der larmede en hel del. Personalerne var søde og hjælpsomme, men det var ikke nok. Der var også noget med liggestolene på stranden, som kunne være reserveret hele dagen uden der sad nogen i dem. Meget irriterende, når man gerne ville sidde i skyggen.
Stayed 3 nights in Dec 2018
Response from hotel on Jan 30, 2019
muchas gracias por su comentario tomaremos medidas para resolver los problemas señalados por usted saludos y buen dia

4/10 Poor

lise

Disliked: Staff & service, property conditions & facilities
Club tropical
Club Tropical is close to the beach, close to coffebars and nowadays even restaurants at the main street. The food situation is a bit awkward in Cuba and also here. Meanwhile it is getting better everywhere else it is getting poorer here. In the reception we claimed about dirty table, floor, broken lamp dirty windows. Nothing was done. We will not come back here again.
Stayed 4 nights in Dec 2018
Response from Hotel on Jan 30, 2019
gracias por su comentario tomeremos las medidas pertinentes para erradicar esos problemas saludos y buen dia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gut ausgestattetes Hotel mit freundlichem Personal
Stayed 5 nights in Nov 2018
Response from vuelva pronto on Dec 23, 2018
gracias por su comentario

6/10 Okay

Verified traveller

So lala, für max. 1-2 Nächte gerade so okay... Schöner Strand direkt am Hotel.
Stayed 1 night in Nov 2018
Response from s on Dec 30, 2018
gracias por su comentario

4/10 Poor

Julien

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel médiocre à éviter !
Hôtel très décevant. Vieillissant et peu entretenu. Infrastructures dépassées et qui tombent en ruine. Notre seul hôtel à Cuba et à regret ... nous étions bien plus confortables dans les casas particulières. Concernant la nourriture, elle était tout bonnement infecte et même immangeable que ce soit les buffets de déjeuners et de dîners ou le buffet du petit déjeuner. Aucun français digne de ce nom ne peut accepter de manger une telle nourriture. A éviter absolument ! La douche de la salle de bain ne s’écoulait pas, les chambres sont remplies de fourmis. Pas de ventilateur mais seulement une clim ancienne dont le bruit est epouventable ! Fuyez !
Stayed 3 nights in Nov 2018
Response from j on Dec 28, 2018
mil disculpas pro las molestias ocacionadas trataremos de resolver esos problemas con el fin de que los clientes se vayan satisfechos saludos y buen dia

4/10 Poor

Mario

Disliked: Staff & service, property conditions & facilities
Necesita remodelación
El hotel necesita remodelación de las instalaciones y cambio en la lencería que está manchada del uso y da la sensación de sucio. La comida es un aspecto que deben de mejorar, sobre todo en cuanto a almuerzos y cenas; al final decidimos hacer las cenas en los restaurantes del entorno que son buenos y de calidad. Tienen pocas opciones de comer fuera de los horarios de desayuno, almuerzo y cena. Está bien ubicado si buscas playa y tranquilidad. La playa delante del hotel es bonita y tranquila. Personal atento. No esperes grandes expectativas.
Stayed 3 nights in Nov 2018
Response from mario on Dec 28, 2018
gracias por su comentario se lo daremos a conocer a la direccion de la intalacion con el objetivo siempre de mejorar y lograr la satisfacción de los clientes

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
experiencia en varadero
El hospedaje estuvo muy bien, a la comida le falta mas variedad, la playa esta bonita, aunque a mi hijo se le perdió el celular en la playa ,habiéndolo dejado con los objetos personales en el sillon para tomar el sol.
Stayed 4 nights in Oct 2018
Response from cecilia on Dec 23, 2018
graciass

2/10 Terrible

Alain, Avignon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hôtel très décevant
En arrivant au club, nous avions plus l'impression de les déranger. Le sourire d'accueil ne leur a pas fait mal. Les chambres sont vraiment d'un autre age ainsi que les équipements (clim, douches). Le ménage laisse a désirer. Peut être seul point positif, les repas qui n'étaient pas si mauvais et les serveurs avaient plus le sourire qu'a l'entrée. Nous avions plus envie de quitter le club pour la journée que d'y rester se prélasser au bord de la piscine. Nous avons vraiment été déçu par cet Hôtel Club, les photos sont bien trompeuses.
Stayed 2 nights in May 2018
Response from a on Dec 26, 2018
mil disculpas por la molestias ocacionadas trataremos de erradicar esos problemas para lograr la satisfaccion de los clientes saludos y buenas tardes

4/10 Poor

Zbich

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle Plage mais c'est tout
Très belle plage mais hôtel vieillissant et dédié aux cubains, le service est déplorable. Bruyant nuit et jour.
Stayed 4 nights in Apr 2018
Response from z on Dec 28, 2018
disculpas por las molestias ocacionadas trateremos de erradicar esa situacion con el objetivo de satisfacer a los clientes saludos y buen dia

10/10 Excellent

Bryan, incheon korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable price with good atmosphere
The staff was kind but most of them do not speak english. Took away 2km to downtown so I paid to 5 pesos one way everytime when I go to downtown. Do not forget the massage staff off the work 1pm before.
Stayed 2 nights in Apr 2018
Response from b on Dec 26, 2018
muchas gracias

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotell i nærheten av stranda og god pris.
Den beste hotellet i Varadero og god pris, hyggelige personner som alltid smiller;)
Stayed 1 night in Feb 2018
Response from a on Dec 26, 2018
muchas gracias

6/10 Okay

Verified traveller

Liked: Staff & service
Wir waren nur den letzten Tag unseres Urlaubes in Varadero und haben dadurch nicht viel vom Hotelalltag mitbekommen. Da es allerdings abends schon quasi das gleiche Buffet wie mittags gab, sind wir froh nicht mehrere Tage dort gewesen zu sein. Allgemein war das Hotel in gutem Zustand und das Personal sehr freundlich und aufmerksam. Wer ein typisches all-inclusive Hotel sucht, ist hier richtig.
Stayed 1 night in Feb 2018
Response from a on Dec 30, 2018
gracias por su comentario trataremos de eliminar esos problemas para lograr la plena satisfaccion de lo clientes saludos y buen dia