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Reviews of Travelodge by Wyndham Sydney

2 out of 5
Travelodge by Wyndham Sydney
480 Kings Road, Sydney, NS

Reviews

6.8
Rating 10 - Excellent. 233 out of 1000 reviews" "
Rating 8 - Good. 301 out of 1000 reviews" "
Rating 6 - Okay. 183 out of 1000 reviews" "
Rating 4 - Poor. 173 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

David A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front desk on Apr 23, 2024
Hi David A,Thank you for taking sometime in giving your feedback

2/10 Terrible

Steve

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ever since Travelodge underwent new management the hotel has gone downhill. I stayed at this hotel everytime I traveled for business. I will no longer stay there. The hotel is dirty, staff are rude. Prices are extremely high with no business rate for my company any longer and they charge a deposit even though Im a long time customer. Extremely dissatified.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Steve, Thank you for taking the time to share your experience with us.

8/10 Good

Nancy

Travelled with partner
All was good
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Nancy,Thank you for taking the time to share your positive experience with us.

6/10 Okay

kerry-ann

Travelled with partner
Liked: Staff & service
Excellent customer service but the toiletries were very small and limited as were the breakfast options-and the coffee was terrible
Stayed 1 night in Mar 2024
Response from Front Desk on Apr 18, 2024
Hi Kerry-ann, Thank you for taking the time to share your experience with us.

6/10 Okay

Gary

Travelled with partner
Was unaware of having to provide a $100.00 fee before having to check in. Should be added to your search results.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Gary, Thank you for taking the time to share your experience with us.

2/10 Terrible

SILVIA ESTER

Nos han echo dejar 100 dólares canadiense en depósito, y dijeron que la culpa es vuestra, nunca había visto esto, somos ingenieros españoles, una verguenza
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Silvia Ester,Thank you for taking the time to share positive experience with us.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Robyn,Thank you for taking the time to share your positive experience with us.

4/10 Poor

Hannah

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
No elevator and at 3 am after a full day of travel it was a tough last haul bringing 3 suit cases up two flights of stairs, late checkout was allowed but the cleaners came in at 11, and considering flights only land mid afternoon and 3 am I found it a bit odd that they didn’t allow the extra 2 hours after they said it was allowed. I got in close to 4am and there was a lot of noise on my floor at that time, this is not the hotels fault but at that point it was enough to make me skip this hotel in the future.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Hannah, Thank you for taking the time to share your experience with us.

4/10 Poor

Blake

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated and dirty. Staff service was great and complimentary breakfast was good. This place definitely needs some renovations and a good deep clean.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Blake,Thank you for taking the time to share your experience with us

8/10 Good

Kevin

Liked: Staff & service, amenities, property conditions & facilities
Good value for the price compared to other hotels close by
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Kevin,Thank you for taking the time to share your positive experience with us.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service and staff.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Debra, Thank you for taking the time to share your positive experience with us.

6/10 Okay

Fraser

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness
I chose the Travel lodge because it said it was "Pet friendly" What they failed to tell me is that they charge extra for pets. Once in the room, my dog who is allergic to things comes out from under the bed with a candy wrapper in his mouth.The heating system felt as if we were heading to Europe when it came on..too loud.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 18, 2024
Hi Fraser,Thank you for taking the time to share your experience with us.

8/10 Good

Lucille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from front desk on Apr 11, 2024
Hi Lucille,Thank you for taking the time to leave your feedback, it's greatly apreciated.

6/10 Okay

Nicole

Stayed 1 night in Apr 2024
Response from Front desk on Apr 9, 2024
Hi Nicole,Thank you for taking the time to leave your feedback, it's greatly appreciated

10/10 Excellent

Shamaus

Stayed 3 nights in Mar 2024
Response from Front desk on Apr 23, 2024
Hi Shamaus,Thank you for taking sometime in giving your postive feedback

10/10 Excellent

Stephen

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna
Stayed 1 night in Mar 2024
Response from Front desk on Apr 3, 2024
Hi Stephen,Thank you for taking time to make an honest review. Hope to see you on your next stay

8/10 Good

Leigh Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Mar 2024
Response from Front desk on Apr 3, 2024
Hi Leigh Anne,Thank you for taking time to make an honest review. Hope to see you on your next stay

10/10 Excellent

MaryJo

Travelled with partner
Liked: Staff & service, property conditions & facilities
Newly renovated. Gorgeous rooms
Stayed 1 night in Mar 2024
Response from Front desk on Apr 3, 2024
Hi MaryJo,Thank you for taking time to make an honest review. Hope to see you on your next stay.

2/10 Terrible

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a reservation for a suite with a kitchenette. There was a fridge and hotplate. There were literally 4 different mismatched plates, two spoons and a couple pots. The pool and hot tub were gross with condensation dripping off everything inside and hot tub all foamy. Lots of challenges with cancelling our final day.
Stayed 4 nights in Mar 2024
Response from Front desk on Apr 3, 2024
Hi Jennifer,We are really sorry for your negative experience with us. We will try hard to provide our guests better experience in the future.

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great breakfast, dollar for dollar your not going to find better in the area, so give yourself a financial break and enjoy a night out with your savings.
Stayed 1 night in Mar 2024
Response from Front desk on Apr 3, 2024
Hi Reg,Thank you for taking time to make an honest review. Hope to see you on your next stay

8/10 Good

Gail

Travelled with partner
It was fine
Stayed 1 night in Mar 2024
Response from Front desk on Apr 3, 2024
Hi Gail, Thank you for taking time to make an honest review. Hope to see you on your next stay.

10/10 Excellent

Joyceleen

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 18, 2024
Hi Joyceleen, Thank you for taking the time to share your positive experience with us.

8/10 Good

Jacquie

Stayed 4 nights in Mar 2024
Response from Front Desk on Apr 18, 2024
Hi Jacquie,Thank you for taking the time to share your positive experience with us.

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Sharon,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear David, Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

10/10 Excellent

Edward

Travelled with partner
Staff was great room was clean
Stayed 2 nights in Mar 2024
Response from Harshita Singh on Mar 25, 2024
We're thrilled you loved our service! Your satisfaction is our top priority. Thank you for choosing us, and we can't wait to serve you again.Best Regards,Travelodge.

10/10 Excellent

Kent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price , breakfast was good , staff were super friendly would stay here again
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Kent,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

6/10 Okay

Graham

Travelled with family
Quiet
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Graham,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

6/10 Okay

Cherie

Stayed 1 night in Mar 2024
Response from front desk on Apr 11, 2024
Hi Cherie,Thank you for taking the time to leave your feedback, it's greatly apreciated.

8/10 Good

Gloria

Very good stay
Stayed 1 night in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Gloria,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

4/10 Poor

Kris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from front desk on Mar 20, 2024
Dear Kris,Thank you for giving sometime for your honest review

6/10 Okay

Joshua

Liked: Staff & service
Beds were decent, food was average for Wyndham but the area was meh and the condition of the whole place was not great considering the price. Expensive for what we got.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Joshua,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

4/10 Poor

Kristin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very run down and dirty. Rust and mold all over the bathroom. Not worth the over-inflated price.
Stayed 1 night in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Kristin,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

4/10 Poor

Nicholas

Disliked: Cleanliness
The air conditioner didn’t work. Taps for hot and cold were opposite (labeled improperly), tiles in shower were broken, rust in shower and dirty shower head. Toilet was broken and ran water constantly, No shampoo and only one towel was provided, we called down and asked for towels and shampoo they arrived at 10:00pm when we were getting ready to settle in for the night to give us towels and no shampoo. There were no pillows for pull out coach, or extra bedding.
Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Nicholas,Thank you for taking the time to write a review in regards your recent stay with us.

8/10 Good

Naomi

Stayed 1 night in Mar 2024
Response from Front desk on Apr 9, 2024
Hi Naomi,Thank you for taking the time to leave your feedback, it's greatly appreciated.

6/10 Okay

Keri

Stayed 2 nights in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Keri,Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

6/10 Okay

Angela

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
I liked the pool and activity area. The property was dated and rusty. There was hair on the linens. I think it was as clean as it could be but it appears the hotel has been used for long term accommodations. Staff is kind and friendly and helpful. Breakfast included and the dining room was clean and tidy. Neutral dating!
Stayed 1 night in Mar 2024
Response from Front desk on Mar 27, 2024
Dear Angela, Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

4/10 Poor

Kendra

Travelled with family and small children
Disliked: Property conditions & facilities
The pool was freezing, we could barely swim, and that’s one of the main reasons we booked. Also there were no towels at the pool.
Stayed 1 night in Mar 2024
Response from front desk on Mar 12, 2024
I am writing to express my sincere apologies for any inconvenience or discomfort you experienced during your recent stay with us. It deeply concerns us to learn that your experience did not meet your expectations, and we understand the importance of ensuring every guest feels comfortable and satisfied during their time with us. We look forward to the opportunity to welcome you back and provide you with the exceptional service and experience you deserve.

4/10 Poor

Daniel

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
What a disappointing stay. Pool was closed, no forewarning. Views were NOT what was advertised AT ALL. 500 deposit for 2 rooms, still haven’t received that back after 3 days even though our rooms were spotless. Breakfast was super bland, orange juice was the best part of it all. Bed was comfy and clean, best I can say. Staff was polite.
Stayed 1 night in Mar 2024
Response from Satish on Mar 11, 2024
Dear Daniel,Please accept our sincere apology for not enjoying your recent stay at Travelodge Sydney.We had put a hold on your credit card for 250 for each room as security. This was not charged to your credit card. The system releases the hold on the guest card within 3-5 business days. Please do let me know if you still facing the issue.Thank you for the feedback we are taking appropriate measures to address your concerns.Best regards,

8/10 Good

Robert

Travelled with family and small children
Disliked: Amenities
Deposit is very expensive. Rooms and bathrooms were so so clean not detailed clean. They checked us into a room that was already checked into. They were nice and helpful though.
Stayed 1 night in Mar 2024
Response from front desk on Mar 3, 2024
Dear Robert, We are sorry for your negative experience in our hotel, we are striving hard to serve you and our guest in your future stay.

8/10 Good

Viola Joan

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tub wasn't working and the machines that the kids play weren't working and there was no out of order signs on them and no refund offered
Stayed 2 nights in Feb 2024
Response from Front desk on Feb 27, 2024
Dear Viola Joan,We are sorry for your negative experience in our hotel, we are striving hard to serve you and our guest in your future stay.

4/10 Poor

Kara

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front desk on Feb 27, 2024
Dear Kara,Thank you for your honest review.

2/10 Terrible

Cameron

Stayed 1 night in Feb 2024
Response from Front desk on Mar 27, 2024
Dear Cameron, Thank you for taking the time to write a review in regards your recent stay with us. We are looking forward to welcoming you back real soon

4/10 Poor

Scott

Business traveller
Disliked: Staff & service, amenities
Requested a crib, extra pillows and lotion and got none of it.
Stayed 1 night in Feb 2024
Response from Guest Services on Feb 2, 2024
Hi Ben,Thank you for your comment regarding your recent stay with us at Travelodge Sydney.On your reservation there was no request for crib or extra ammenties. Upon your check in at front desk we were not advised or contacted here at the desk for the above mentioned items.We provide three pillows on a king bed, but would have been happy to have provided an extra two if requested.As for the crib there was no infant/toddler accompanying you during your stay.Kleenex and lotion are provided in your bathroom with soap and shampoo. We can provide extra if you call front desk.

8/10 Good

Patrick

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay.
Response from Guest Services on Jan 15, 2024
Hi Patrick,Thank you for reviewing your stay and sharing your experience with us. We are happy to learn that you had a satisfactory stay. We hope you will give us another visit soon.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 9, 2024
Thank you for your feedback.

4/10 Poor

Adam

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No pool, hot tub or gym, even though it is advertide
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear AdamThank you for sharing your experience with us. We regret any inconvenience caused by the temporary closure of the swimming pool due to maintenance. We are actively working to resolve this issue promptly to ensure a more enjoyable experience for our guests. If there's anything specific you would like us to address or if you have further comments, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a seamless and pleasant stay. Thank you for choosing Travelodge Sydney. Front desk

10/10 Excellent

Morgan

Travelled with family, Travelled with partner
Liked: Staff & service
Didnt say that pool and game room was not available to use online when booking still spent almost 450 on a room for one night - should have been a better discount if half the accommodations dont work
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear MorganThank you for sharing your experience with us. We regret any inconvenience caused by the temporary closure of the swimming pool due to maintenance and updates. We are actively working to resolve this issue promptly to ensure a more enjoyable experience for our guests. If there's anything specific you would like us to address or if you have further comments, please feel free to reach out. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a seamless and pleasant stay. Thank you for choosing Travelodge Sydney.

8/10 Good

JUNE

Liked: Cleanliness
I booked online and somehow ended up with the handicap/accessible room, next to the lobby. Though I was not there to party, it was new year's eve and there was activity until about 2am. The bath did not have a stopper so I went to several rooms with a staff member to find one. The one we finally found was completely moldy on the underside. The staff member brought it back to the desk to spray it but it did not clean off, even after soaking it in hot water. Needless to say, I did not use it but would have liked a bath to relax. I had hoped to use the hot tub but there was a sign that the pool and activity room were not available from Dec 4 to Jan 17th, I think. Part of the cost of the room is the amenities. I think the rooms should have been discounted since these amenities were unavailable.
Stayed 1 night in Dec 2023
Response from Front Desk on Jan 31, 2024
Hi June,First and foremost thank you for taking the time to share your feedback with us on expedia. We would like to express our apologies that you had a negative experience in our hotel.Kindly be advised that our team are striving hard to provide better service to our guests. Thank you

2/10 Terrible

Tracey

Travelled with partner
People partying kept us up all night til 4:35 am … l called at 2:44 am and 3:21 am … the pool hit tub and gym and pool tables were all closed for renovations … and we weren’t informed… and they moved us to the third floor 10 minutes after we got here the the floor was all wet on main floor and didn’t tell us that there was a New Year’s party going on all night… tv remote didn’t work and fridge wasn’t working and when it did kick in was so liud
Stayed 1 night in Dec 2023
Response from Guest Services on Jan 3, 2024
Dear TraceyThank you for taking the time to tell us about your experience at the Travelodge Sydney. I am sorry your experience did not meet your expectations, please allow me to express our sincerest apologies. Here at the Travelodge, we continuously strive to meet your expectations. We appreciate the time you took to share your concerns and feedback. It is our hope that you will give us the opportunity to better serve you in the future.