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Reviews of Greyfriars Lodge

3.5 out of 5
Greyfriars Lodge
6 STOUR STREET, Canterbury, England

Reviews

6.8
Rating 10 - Excellent. 50 out of 246 reviews" "
Rating 8 - Good. 74 out of 246 reviews" "
Rating 6 - Okay. 56 out of 246 reviews" "
Rating 4 - Poor. 36 out of 246 reviews" "
Rating 2 - Terrible. 30 out of 246 reviews" "

6.8/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

Linda

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of four had sufficient beds The location is mid-town. The continental breakfast was ample. And Mr Sanjeewa was exceptionally kind and helpful.
Stayed 2 nights in Mar 2024
Response from The Greyfriars Lodge Team on Apr 4, 2024
Dear Steven,Thanks very much for your feedback, we hope to seeing you again soon!

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
For the price, it’s a solid and affordable option in Canterbury.
Stayed 1 night in Feb 2024
Response from Greyfriars Lodge Team on Mar 21, 2024
Hi Miguel!Thank you for you feedback, glad to hear you enjoyed your stay. Hope to seeing you again soon!Kind regradsThe Greyfriars Lodge Team

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and cheerful
Cheap and cheerful accommodation in the centre of Canterbury
Stayed 1 night in Feb 2024
Response from Greyfriars Lodge Team on Mar 21, 2024
Hello Ben!Thank you for you feedback, glad to hear you enjoyed your stay. Hope to seeing you again soon!Kind regardsThe Greyfriars Lodge Team

10/10 Excellent

Michael

Liked: Property conditions & facilities
Perfect location for the Marlow theatre. Website said noise maybe an issue due to central location but we had no problems on a busy Saturday night.
Stayed 1 night in Feb 2024
Response from The Greyfriars Lodge Team on Mar 21, 2024
Hello Michael!Thank you for your feedback, glad to hear you enjoyed your stay. Hope to seeing you again soon!Kind regardsThe Greyfriars Lodge Team

8/10 Good

V

Liked: Cleanliness, staff & service, room comfort
Two days in Canterbury
We were in Canterbury on business and spent very little time at the hotel. Continental breakfast was fine, the room was fine, but the bathroom very tight. Overall, had a good time. Friendly staff and excellent access to the city. Very close to the theatre and Cathedral.
Stayed 2 nights in Feb 2024
Response from The Greyfriars Lodge Team on Feb 19, 2024
Hi V,Thank you for your feedback!We hope to seeing you again soonKind regardsThe Greyfriars Lodge Team

6/10 Okay

Kyan, Seeley Lake

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Greyfriars Lodge Team on Jan 31, 2024
Hi Kyan,Thanks for your feedback!

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort
Great location
It may not be luxury but for a night or two you could do much worse. Staff are very friendly and helpful. Amazing location just off the Main Street. A few mins walk to all the shops and bars and a stones throw from the cathedral. Very quiet at night (apart from a bit of noise from neighbouring rooms as walls not the thickest). Very small but functional en-suite and the shower had as much power as a dribbly baby. Plentiful hot water tho which is good. TV, mini fridge and kettle on the room along with a tower fan. Bed is comfy enough but an extra pillow would have been nice. Breakfast is hams and cheeses. Bread and crumpets for the toaster. Butter, jams and various spreads are available. Fruit and yoghurts plus various cereals. Fruit juices, tea and coffee too. All perfectly agreeable. Use them for parking and you get a cheap rate at a nearby carpark, about 5 mins stroll from the hotel. Would we return? probably.
Stayed 1 night in Jan 2024
Response from Greyfriars Lodge Team on Jan 16, 2024
Hi Andrew,Thank you so much for your review.We look forward to seeing you again!Kind regardsGreyfriars Lodge Team

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Greyfriars Lodge Team on Dec 31, 2023
Thanks for your stay

6/10 Okay

Tyler

Stayed 1 night in Dec 2023
Response from Greyfriars Lodge Team on Dec 31, 2023
Thanks Tyler!

6/10 Okay

Vincent

Travelled with partner
Stayed 1 night in Dec 2023
Response from The Greyfriars Lodge Team on Dec 22, 2023
Hi Vincent !Thanks for your feedback.Hope to seeing you again soon!Kind regardsThe Greyfriars Lodge Team

10/10 Excellent

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming place, with a very friendly and helpful Innkeeper. Perfectly located close to the Cathedral and the amazing centre of Canterbury.
Response from The Greyfriars Lodge Team on Dec 17, 2023
Hi Benjamin!It was a pleasure to have you.Hope to seeing you again soon!Kind regardsThe Greyfriars Lodge Team

8/10 Good

Auvray, Salem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Loved the room, the family room, very cozy and perfect for what we needed. Could have been a little cleaner, dusting. Also advertised toiletries and hairdryer. There was not any, we had traveled without, so we had to purchase. Also, mentions desk/laptop space in family room, there is not. The king bed is very tilted, not really comfortable. The bathroom does need some work but was clean and functional. Pictures should be updated online. I would definitely stay again, but not for longer than a couple of nights. Extremely convenient to Canterbury.
Stayed 1 night in Nov 2023
Response from The Greyfriars Lodge Team on Nov 28, 2023
Dear Auvray,Thank you for your review. Some items like the hair dryer are given upon request and collected from reception. We do apologise for the inconvenience you have experienced during your stay.Hope to seeing you again soon!RegardsThe Greyfriars Lodge Team

10/10 Excellent

Indradeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place, good location, helpful staff
Stayed 1 night in Nov 2023
Response from The Greyfriars Lodge Team on Nov 28, 2023
Dear Indrabeb,Thank you for your review. Hope to seeing you again soon!Kind regardsThe Greyfriars Lodge Team

6/10 Okay

Lynne

Stayed 2 nights in Nov 2023
Response from Greyfriars Lodge Team on Nov 9, 2023
Thanks for your feedback Lynne!

10/10 Excellent

Ed

Stayed 4 nights in Oct 2023
Response from . on Oct 24, 2023
Thank you for staying with us

4/10 Poor

mark

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Dried stained saliva on the walls, dirty bathroom.
Stayed 1 night in Sep 2023
Response from The Greyfriars Lodge Team on Oct 16, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
My stay was good, welcoming and was warmful.
Stayed 1 night in Sep 2023
Response from The Greyfriars Lodge Team on Oct 2, 2023
Dear guest,Thank you for your feedback.We look forward to seeing you again soon.Kind regardsThe Greyfriars Lodge Team

4/10 Poor

Melody

Travelled with partner
Disliked: Amenities, property conditions & facilities
location convenient to cathedral, but property so old needs a major renovation: plumbing esp.
Stayed 1 night in Aug 2023
Response from Greyfriars Lodge Team on Sep 19, 2023
Thanks for your feedback!

4/10 Poor

Michaël

Parking lot was supposed to be accessible but nothing was mentioned in the announcement nor through any sorts of pre-arrival communication. We got stuck with our car into a city car park that was not cheap without having any options available.
Stayed 1 night in Aug 2023
Response from Greyfriars Lodge Team on Aug 27, 2023
Thank you for staying with us.

6/10 Okay

C

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Greyfriars Lodge Team on Aug 27, 2023
Thank you for staying with us.

8/10 Good

martin

Stayed 1 night in Jul 2023
Response from The Greyfriars Lodge Team on Jul 27, 2023
Thank you for staying with us

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not great. Cheap and cheerful is one thing.. but cheap and dirty isnt acceptable. The carpets are filthy, the bin in the room had even been emptied from the previsou guests. Not great at all.
Stayed 1 night in Jul 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

2/10 Terrible

s

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

4/10 Poor

Shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

4/10 Poor

Chris

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

10/10 Excellent

Prihartomo

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful & efficient staff.
Stayed 1 night in Jun 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

6/10 Okay

June, Chilliwack

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is definitely convenient; it was a ten minute walk from the station and is located RIGHT in the centre of the old town. The staff were pleasant and welcoming. The breakfast was simple (toast, cereal, fruit, yogurt). The first morning the dining room was busy; the fruit and yogurt disappeared quickly and weren’t replenished. The second morning was quieter and staff had time to refill things. The rooms were clean, but shabby. Wine stains on the curtains, holes in the wall and broken hooks in the bathroom. There wasn’t anywhere to put personal items in the bathroom. A small table or shelf could have served that purpose. The stairs in this property are VERY narrow. It was difficult to go up them with even a small suitcase. Larger suitcases would have been a problem, In summary, this property is just okay. Clean and welcoming but presentation needs work.
Stayed 2 nights in May 2023
Response from The Greyfriars Lodge Team on Jul 25, 2023
Thank you for staying with us

8/10 Good

Stephen

Stayed 1 night in May 2023

4/10 Poor

Tony

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

2/10 Terrible

Jingyi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t suggest anyone to consider the place to stay. The location is very good，but the staffs are not friendly and helpful at all. It is cheap but the basic services are missing，not to mention the breakfast has nothing to offer!

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely old building and quite basic in terms of amenities but the best value for money if you want to stay in the city centre and have shops and pubs immediately around in Canterbury. Would definitely stay again when on a budget!
Stayed 2 nights in Apr 2023

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities
Fine for £50-£60
At £50-60 this would have been fine but at a little over £100 for one night, I expected better. Strange smell in room coming from bathroom, dirty walls and overall didn't seem very well kept.
Stayed 1 night in Apr 2023

2/10 Terrible

Socrates

Stayed 1 night in Mar 2023
Response from The Greyfriars Lodge Team on Mar 3, 2023
Hi, you did not actually stayed with us on that day.Your reservation was a no-show.

8/10 Good

Joan

Stayed 1 night in Feb 2023
Response from The Greyfriars Lodge Team on Mar 3, 2023
Thank you for staying with us.

4/10 Poor

Adrian

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Avoid this one.
I would not stay again. The room was not as advertised. Next to the front door which was slammed often during the night. Ground floor room with outdated scrap furniture. Noise from deliveries in the street at 04:00. Room was very hot and no ability to turn off heating as controls removed. Mould in the bathroom. This is less of a hotel and more a hostel. Not worth over £50 a night. I suggest a max of £20 would be more appropriate. Feedback given to staff at the property who didn't care.
Stayed 1 night in Feb 2023
Response from The Greyfriars Lodge Team on Mar 3, 2023
Sorry for any inconvenience during your stay.

6/10 Okay

Neil

Liked: Cleanliness, amenities
Disliked: Staff & service
Situated in the heart of Canterbury city centre. The hotel itself is little dated but clean. Creaky floorboards.
Response from The Greyfriars Lodge Team on Mar 3, 2023
Thank you for staying with us.

10/10 Excellent

Bianca

Stayed 1 night in Jan 2023
Response from Greyfriars Lodge Team on Mar 3, 2023
Thank you for staying with us.

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a waste of money
This is the most dire hotel we have ever booked. The photographs on the Hotels.com site are totally misleading. The room was only as big as the double bed. We walked in and walked straight out again and found somewhere else to stay. The local Travelodge was cheaper and cleaner.
Stayed 1 night in Jan 2023
Response from The Greyfriars Lodge Team on Feb 1, 2023
Sorry for the inconvenience caused.

4/10 Poor

CAROL

Disliked: Cleanliness, amenities, property conditions & facilities
Fundamentally a student lodging house letting out any empty rooms; basic is an overstatement. No bar or restaurant; no staff, only one caretaker; no toilet tissue in the en-suite; grouting has black mould; twin beds pushed together with a gap in the middle; double duvet inside a king side cover so not full coverage of the bed; no TV remote; bedside lamp not working and a broken shade; no lounge or refreshment facilities; narrow, winding stairs; no provision for mobility difficulties; car parking is an extra charge and a ten minute walk. All in all, this is more of a hostel than a 3* hotel. The one member of staff was very friendly and helpful but had no authority to make any recompense.
Response from Greyfriars Lodge Team on Feb 1, 2023
Sorry for the inconvenience caused at the time of your stay.

4/10 Poor

Matt

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
A good example of you get what you pay for, relatively cheap for the Canterbury area but then it wasn’t a great place to stay. Rooms were very small in desperate need of decorating, my TV had been taped up moments before being shown to my room which I wasn’t impressed about, breakfast was extremely poor limited options and no effort made.. I will say though the staff or staff member was friendly.
Response from The Greyfriars Lodge Team on Feb 1, 2023
Thank you for staying with us

6/10 Okay

Margaret

Travelled with group
Difficult to find, but was close to the city centre so close to the theatre. Owners helpful and accommodating. Good continental breakfast.
Stayed 1 night in Nov 2022

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities
A disappointing stay
Disappointed with the cleanliness and overall condition of the building. Room satisfactory, carpets throughout the property unclean and threadbare. Decor is dark and gloomy. Breakfast was satisfactory.
Stayed 1 night in Oct 2022

6/10 Okay

Miranda

Stayed 1 night in Oct 2022

2/10 Terrible

Amy

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
**DO NOT BOOK THIS HOTEL** **THEY DO NOT HAVE PARKING ONSITE, NO MATTER WHAT THE WEBSITE SAYS** The website advertises limited on site parking - you’ll be told on arrival that parking is £15 and a ten minute walk away. The room was so filthy we felt like we couldn’t even take our shoes off. The toilet and floor were covered in urine and stunk. The heating was on in the room and it was boiling. I opened the sliding glass door to the actual window, which was already open, and the door to the room blew open. We locked the door, but whenever there was a slight breeze it rattled and knocked which was so unsettling, but we couldn’t not have the window open due to the smell and the heat. The walls were stained and disgusting. The fridge in the room had obviously been switched off before because the smell when you opened it was revolting. The lamps on the bedside tables were torn and covered in dust and webs. The window couldn’t be reopened once close and we had to use a bible to jam it open. We didn’t even look at the breakfast. I wouldn’t watch to touch or eat anything there, considering how disgusting the room was.
Stayed 1 night in Oct 2022

6/10 Okay

Sajib

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was clean & location is also good. But there seem to be no staff after evening, so even we need something we couldn't find anyone to talk. We couldn't warm our food due to kitchen being closed and no one around. Microwave should be available all the time as it's an essential item. Also in the breakfast, there was no egg, which is disappointing. Egg is the most important part of breakfast and it should be included in the menu.
Stayed 1 night in Oct 2022
Response from The Greyfriars Lodge Team on Oct 19, 2022
Thank you for staying with us

6/10 Okay

Graham

Tired
Clean but basic.
Stayed 1 night in Oct 2022
Response from The Greyfriars Lodge Team on Oct 19, 2022
Thank you for staying with us

8/10 Good

Youcef

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2022
Response from The Greyfriars Lodge Team on Oct 19, 2022
Thank you for staying with us

8/10 Good

Vincent

Stayed 1 night in Oct 2022
Response from The Greyfriars Lodge Team on Oct 19, 2022
Thank you for staying with us

2/10 Terrible

Vincent

Stayed 1 night in Oct 2022
Response from The Greyfriars Lodge Team on Oct 19, 2022
Thank you for staying with us