Hello Jonathan!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.

Dear Robert,Thank you for sharing your comments with us. We regret that the availability of chairs in the pool area did not meet your expectations. Our aim is to provide a comfortable and relaxing environment for all our guests, and we take your comments into consideration to improve our space management.We understand that comfort in the pool area is essential to fully enjoy your time. We thank you for your preference and hope to have the opportunity to offer you a more pleasurable experience on your next visit.In laa'kech!Alfredo Santamaría Gerente General

Dear Jeeho,Thank you for taking the time to share your feedback with us. We’re glad to hear that your overall experience was good and that you found our staff kind and the condition of our place great.We take your comments seriously as our priority is to offer exceptional experiences. We have noted the issues you faced:Room AC not being cold enoughRoom fridge not maintaining the desired temperatureThe inconvenience caused when requesting something from the front deskPlease rest assured that we are addressing these points to improve our service. We are committed to ensuring that our amenities meet the high standards our guests expect and deserve.Your opinions are invaluable to us as they help us enhance our service quality. We hope to welcome you back soon and provide an experience that not only meets but exceeds your expectations.In laa'kech!Alfredo Santamaría Gerente General

Hi Yaniv! Thank you for sharing your review of Live Aqua Cancun, we love to provide the best service and personalised experience and we are so happy to know that we achived that with you!We hope to see you very soon here at your home away from home!In laa'kech!Alfredo Santamaría Gerente General

Dear Kaoru,Thank you for sharing your opinion about your recent stay with us. We appreciate your feedback on the butler service and Hidden Garden. We take guest impressions seriously and use your observations to continually improve our services and menus.While we regret that you do not plan to return, we assure you that we remain committed to delivering top-quality experiences for all our guests. Should you reconsider in the future, we will go above and beyond to exceed your expectations.Wishing you the best in your future travels.In laa'kech!Alfredo Santamaría Gerente General

Dear Matthieu,Thank you for sharing your impressions of your stay at our resort. We are pleased to hear that you found the ambiance tranquil and that the quality of the service and restaurants met your expectations of luxury. We understand that the presence of the convention centre can vary the atmosphere of the resort depending on the events scheduled. We appreciate your understanding and strive to maintain a balance to ensure the comfort of all our guests. We look forward to the pleasure of welcoming you back and providing you with another memorable experience.In laa'kech!Alfredo Santamaría Gerente General

Hello, Anna!Thank you for your preference and sharing your review with us, we hope to see you very soon!In laa'kech!Alfredo Santamaría Gerente General

Dear David,Thank you for taking the time to provide us with your honest feedback. We are pleased to hear that you appreciated the property and its aesthetics.We apologize for the inconvenience caused by the persistent marketing efforts and the additional costs associated with certain amenities. We understand that this can detract from the overall relaxation and enjoyment of your stayWe hope you will reconsider your decision and give us another opportunity to welcome you back. We are committed to improving our services and ensuring that your next stay is free from any undue pressure and truly enjoyable.In laa'kech!Alfredo Santamaría Gerente General

Hello Michael!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello, Robert!Thank you for your preference and for sharing your review with us, we look forward to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello, Robert!Thank you for your preference and for sharing your review with us, we look forward to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello Cynthia!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello Miguel!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Dear Cecilia, thank you very much for your preference!We look forward to seeing you in the near future!In laa'kech!

Hello Johanna!Thank you for choosing us and sharing your review, we look forward to welcoming you back soon.In laa'kech!Alfredo Santamaría Gerente General

Hello Charbel!Thank you for sharing your positive experience at Live Aqua Cancun. We are glad to hear that you enjoyed the restaurants, friendly staff, pools, and oceanfront view. It's great to know that the hotel accommodated your late flight by allowing you to continue using the facilities and restaurants. Your feedback is valuable, and we hope to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Dear Virginia,We are thrilled to hear that your stay with us was wonderful and that you found the Aqua Club upgrade to be well worth it. It’s heartening to know that Maggie and Alan provided exceptional service and that our staff’s friendliness, along with the beautiful views and beach, contributed to your positive experience.We greatly appreciate your feedback and are delighted that you are planning to return. We look forward to welcoming you back and ensuring that your next visit is as enjoyable as this one.In laa'kech!Alfredo Santamaría Gerente General

Dear Diego, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Lu,Thank you for your feedback regarding your recent stay with us. We are delighted to hear that you found our food and customer service to be excellent.However, we sincerely apologize for the inconvenience you experienced with the toilet and the oversight in housekeeping. We understand how these issues can affect the comfort of your stay, and we regret that we did not meet our usual high standards in these areas.Please rest assured that we have addressed these concerns with our maintenance and housekeeping teams to ensure that such oversights are not repeated. Our guests’ comfort and satisfaction are our top priorities, and we are committed to providing an impeccable experience.We appreciate your understanding and are grateful for your recognition of all the other aspects of our resort that you enjoyed. We hope to have the opportunity to welcome you back and provide you with the flawless stay you deserve.In laa'kech!Alfredo Santamaría Gerente General

Dear Stacie,Thank you for returning to our resort and for taking the time to share your thoughts. We’re glad to hear that you enjoyed the tranquility and found our food offerings, especially at The Hidden Garden and MB, to your liking.We understand that while our serene atmosphere is appreciated by many, it may not be for everyone. Your feedback is invaluable as it helps us to understand the diverse preferences of our guests. We strive to create a balanced environment that caters to both relaxation and entertainment, and we will take your comments into consideration as we continue to enhance our activity programs.We’re also pleased to know that our culinary team was able to accommodate your dietary needs, ensuring you had a variety of delicious options to choose from.While we’re proud of our beautiful grounds and views, we recognize that the overall vibe is just as important. We apologize if there was any mismatch between your expectations and the experience. We will review our online presence to ensure it accurately reflects the ambiance of our resort.We hope you will consider us again in the future, as we are committed to improving and providing an experience that aligns with the preferences of all our guests.In laa'kech!Alfredo Santamaría Gerente General

Dear Rhonda, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Taylor,We are truly sorry to hear about the challenges you faced during your stay at our property. It is disheartening to learn that your experience did not meet the high standards we strive to uphold.We deeply regret the inconvenience caused by the air conditioning issue and the leak in your room. Your safety and comfort are our utmost priorities, and it is clear we fell short in this instance. We also apologize for any confusion regarding the timeshare meeting and the miscommunication about the amenities available to you.Please know that we take your feedback seriously and are taking immediate steps to address these concerns to prevent such occurrences in the future. We value your patronage and would be grateful for the opportunity to demonstrate the level of service you rightfully expect and deserve.We hope you will consider giving us a second chance to restore your faith in our resort. Should you decide to return, we will ensure your stay is seamless and enjoyable from start to finish.

¡Hola Mark!Gracias por tu preferencia y esperamos verte pronto.In laa'kech!Alfredo Santamaría Gerente General

Dear Malaya, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

¡Hola Nick!Muchas gracias por tu preferencia y esperamos verte muy pronto.In laa'kech!Alfredo Santamaría Gerente General

Dear Christy, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Rachel,It brings us immense joy to know that your second stay with us was as delightful as the first. We are thrilled that you are already looking forward to your next visit.Your commendations on our service, the delicious food, and the efficiency of our room service are greatly appreciated. We’re glad that our pool facilities, including the cabanas and lounge chairs, added to your comfort and enjoyment.Thank you for choosing us again for your getaway, and we can’t wait to welcome you back for another memorable experience.In laa'kech!Alfredo Santamaría Gerente General

Dear Juan,Thank you for sharing your valuable feedback with us. We are pleased to hear that you enjoyed our convenient location, the variety of dining options, and our well-maintained beach and pools. It’s also great to know that our service met your expectations and that you found our spa to be a relaxing retreat.We apologize for the inconvenience you experienced with the air conditioning in your room. We understand how important a comfortable environment is, especially for a good night’s sleep. Please be assured that we have addressed the issue with our maintenance team to ensure that it is resolved promptly and does not affect future stays.We appreciate you bringing this to our attention, and we are committed to providing a flawless experience for all our guests. We hope to have the opportunity to welcome you back and provide you with the perfect stay you deserve.In laa'kech!Alfredo Santamaría Gerente General

Dear Jeremy,We are absolutely delighted to hear that you felt treated like royalty during your stay at our resort. Our team takes great pride in providing exceptional service and ensuring that every guest has an enjoyable experience.It’s wonderful to know that the food, entertainment, and the beauty of our beach all contributed to making your stay memorable. We strive to create a perfect vacation atmosphere, and your feedback confirms that we are on the right track.The entire team is thrilled that you are planning to return. We can’t wait to welcome you back and offer you another splendid getaway.In laa'kech!Alfredo Santamaría Gerente General

Dear Emil,Thank you for your feedback and for your kind words about our property. We are delighted to hear that you found it excellent.We sincerely apologize for any inconvenience you experienced regarding the purchase of medicines during an emergency. We understand how important it is to have access to such necessities, and we regret that we were not able to assist you with currency exchange at that critical time.Please know that we take your concerns seriously and are actively looking into improving our services to better support our guests in all situations, including emergencies. Your suggestion about facilitating currency exchange is valuable, and we will consider it as we strive to enhance our guest experience.We appreciate you bringing this to our attention, and we hope to have the opportunity to serve you better in the future.In laa'kech!Alfredo Santamaría Gerente General

Dear Andrew,Thank you for taking the time to share your experience with us. We’re delighted to hear that you appreciated the hospitality provided by our hotel.We apologize for any discomfort caused by the presence of bugs in your room. Please rest assured that we take the cleanliness and comfort of our rooms very seriously, and we have scheduled an immediate inspection and extermination to address this issue promptly.We’re glad that, overall, you had a great stay, and we are committed to ensuring that all aspects of our hotel meet the high standards our guests expect and deserve. We hope to welcome you back soon for an even more enjoyable and comfortable experience.In laa'kech!Alfredo Santamaría Gerente General

Dear Michael,We are absolutely thrilled to hear that your stay with us was nothing short of amazing! It’s wonderful to know that our staff, from Miguel and Swavey with their entertaining Bingo games to Chef Raul and Assistant Harley with their culinary expertise, all contributed to making your experience memorable.The special birthday dinner for your friend is a perfect example of the personalized service we strive to provide, and we’re delighted it was a hit. Your comment about the Blue Cheese soup is especially flattering, and we’re glad it made such a lasting impression.Knowing that we have become your new favorite vacation spot is the highest praise we could hope for. We are already looking forward to your return and the opportunity to welcome you back for more unforgettable moments.In laa'kech!Alfredo Santamaría Gerente General

¡Hola, Magda!Muchas gracias por tu preferencia y opinión en Live Aqua Cancun.In laa'kech!Alfredo Santamaría Gerente General

Dear Josh, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

¡Hola, Ricardo!Muchas gracias por tu preferencia, saludos.In laa'kech!Alfredo Santamaría Gerente General

Dear Jesse,We’re absolutely delighted to hear that your stay with us was so enjoyable. It’s wonderful to know that our staff’s friendliness, the delicious food, and the convenience of having a Starbucks on-site all added to your experience. We take great pride in maintaining the cleanliness of our hotel and are thrilled that you appreciated the effort.The ocean front view is indeed one of the highlights of our location, and we’re glad it contributed to making your stay memorable. We’re looking forward to your visit in July and are excited to welcome you back for another exceptional experience.Thank you for choosing us for your stay, and see you soon!In laa'kech!Alfredo Santamaría Gerente General

Dear Melissa and James,Congratulations on your 10-year wedding anniversary! We are overjoyed to hear that your celebration with us was nothing short of amazing. Knowing that the views and our staff contributed to making your special occasion memorable fills us with pride.Your kind words are a testament to the dedication we have in providing an impeccable experience for our guests. It’s guests like you who make our work truly rewarding.We eagerly await your return and promise to continue delivering the exceptional service that you’ve come to expect from us. Melissa & J, here’s to many more years of love and stunning vacations!In laa'kech!Alfredo Santamaría Gerente General

Dear Heidi, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Lauren,We are thrilled to hear that your stay at Live Aqua was enhanced by the attentiveness and friendliness of our staff. It’s heartwarming to know that Stephany and Alan, your butlers, made your trip effortless and relaxing. We believe that our staff’s genuine passion for their work and dedication to customer service truly makes a difference.Your kind words about the dining options and the quality of our food are greatly appreciated. We’re delighted that these aspects of your stay met your expectations and contributed to a memorable experience.Thank you for acknowledging the value of the upgrade. It’s feedback like yours that inspires us to keep striving for excellence in everything we do.We look forward to the opportunity to welcome you back and provide another exceptional stay at Live Aqua.In laa'kech!Alfredo Santamaría Gerente General

Estimada Cynthia,¡Nos alegra enormemente recibir sus comentarios positivos! Es un placer saber que Uriel en la piscina, junto con Ricky Ricardo y Alfredo del equipo de entretenimiento, contribuyeron a hacer de sus vacaciones una experiencia relajante y divertida. Nos enorgullece contar con un equipo que se esfuerza por ofrecer un servicio atento y amigable.Sus recomendaciones son la mejor recompensa para nosotros y nos motivan a seguir trabajando para brindar experiencias memorables a todos nuestros huéspedes. Aseguraremos de compartir sus amables palabras con Uriel, Ricky Ricardo y Alfredo, quienes estarán encantados de saber que han sido reconocidos por su excelente trabajo.Esperamos tener el placer de darle la bienvenida nuevamente y continuar superando sus expectativas.In laa'kech!Alfredo Santamaría Gerente General

Dear Amrik, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Alicia, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

Estimado Manuel, muchísimas gracias por sus increíbles palabras con respecto a su más reciente estancia en su casa, Live Aqua Cancún.Será un gusto recibirle una vez más,Saludos,In laa'kech!

Dear Divyanee, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

Dear Tracy, thank you for your preference!We look forward to seeing you soon,In laa'kech!

Dear Michael, thank you for sharing with us your recent experience at Live Aqua Cancun. Our main objective in this business is to exceed our guest's expectations, creating memorable moments that will turn your vacations into an unforgettable experience. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve in order to provide the highest standards in the service we offer. We hope to have you back soon. In laa'kech!

Dear Mely, thank you for your preference!We look forward to seeing you soon,In laa'kech!

Dear Zhanar, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!