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Expedia Guest Rating
TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 60 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
See all #### TripAdvisor ReviewsRooms & Rates
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| Premium Ocean View - Soak Up the Savings | |||||||||||||||||||||||
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| Club 91 - Club Level - Club 91 Premium Ocean View | |||||||||||||||||||||||
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| Grand Oceanfront Suite - Regular Rate | |||||||||||||||||||||||
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Property Amenities
In addition to an indoor swimming pool, jet spa, and fitness center equipped with weight machines, cardio machines, and free weights (all complimentary), the three-story, 3,252-square-meter (35,000-sq-ft) health-and-beauty spa includes women's and men's wet sides with saunas, steam rooms, Vichy showers, side-by-side hot and cold eight-person spa tubs, and relaxation lounges (daily surcharge for all).
Spa services include massage, body scrubs and wraps, and facials--many featuring traditional Mayan techniques and ingredients--as well as hair- and nail-care and waxing. An exercise studio offers Pilates, yoga, aerobics, kickboxing, stretching, and spinning classes (surcharges for all classes).
Connected by a 40-meter (44-yard) skybridge, a partner resort, Marriott CasaMagna Resort Cancun, includes a children's club offering supervised activities (surcharges) for guests' children aged 4-12. Guests enjoy signing privileges at Marriott CasaMagna Resort Cancun's restaurants. A shopping arcade includes an art gallery and a jewelry shop. A business center contains five computers offering high-speed Internet connections (surcharges). Wireless Internet access (surcharge) is available throughout the resort. The JW Marriott Cancun Resort purifies its water.
Room Amenities
Rooms
This Cancun Marriott offers 448 guestrooms in a Y-shaped, 14-story tower. Balconies furnished with cushioned wrought-iron chairs and cocktail tables provide views of the Caribbean Sea.
Triple-sheeted beds include tropical-weight comforters. Furnishings include upholstered seating, dining tables/desks, and leather dressing benches. Marble bathrooms contain twin-sink vanities, toilet rooms, separate tubs, and glass-door stall showers.
Waffle-weave bathrobes and terry-cloth slippers provide lounging comfort. CD player/radios and televisions with video games supply entertainment. Rooms offer wireless and wired high-speed Internet access (surcharges).
Club Rooms include a pillow menu in a lighted display case, spa toiletries, and complimentary airport transfers for two adults and two children (younger than age 6) as well as access to Club 91, which features five complimentary food/beverage services daily.
Rooms are offered in the European Plan, which includes room accommodations only.
Dining
Simply Seafood - Multi-level restaurant serving breakfast, lunch, dinner. Buffet and à la carte breakfast. À la carte lunch, dinner menus plus Latino or prime rib/lobster dinner buffets (specialty buffets available Wednesday, Friday and Sunday only).
Gustino Italian Grill - Fine-dining Italian dinner restaurant featuring antipasti bar and a domed ceiling painted with a mural. (Closed October 5, 2010 through November 1, 2010.)
Beachwalk - Casual open-air spot open mid-morning to early evening for light lunches and snack foods. Indoor and terrace seating. Beachwear sold, also.
Gift Shop/Deli - All-day takeout foods, espresso drinks, pastries, gelato.
Lobby Bar - Ocean view, overstuffed seating, fresh flowers, floral carpets. Open late afternoon to late night for espresso, brandy, cigars, cocktails. Live music nightly during high season.
Pool Bar - Open mid-morning to early evening for snack foods, tropical drinks.
Lobby Bar - Espresso, brandy, cigars, and tropical drinks are the features here, in a gracious setting of plush seating and floral carpets.
Gourmet Deli - This spot has takeout foods, espresso drinks, pastries, and gelato available at breakfast, lunch, and dinner.
The hotel also contains a deli/espresso/gelato shop.
Recreation
Arrayed above the resort's 200-meter (219-yard) beach frontage are a main pool complex, a 6-meter-long (20-ft) spa tub, and a second, 14-meter-long (45-ft) quiet freeform pool secluded on the hotel tower's south side. The sinuous, 100-meter-long (109-yard) main pool includes a toddler's wading area, and has an infinity edge overlooking the Caribbean Sea. Two six-person spa tubs adjoin the pool. Thatch-roof palapas with lounge chairs and fruit can be rented on the beach.
Near the quiet pool lies a lagoon-style 4.5-meter-deep (15-ft) scuba-diving pool measuring approximately 15 by 15 meters (50 by 50 ft) containing an artificial reef and connecting to a 100-meter-long (109-yard) shallow channel for beginning divers. An independent watersports center, AquaWorld, offers beginner, refresher, and certification diving courses (surcharges).
An indoor pool sheltered by a two-story pavilion with floor-to-ceiling windows includes a 23-meter (25-yard) side for swimming laps and jets on a shorter side for swimming against a current. Adjacent to the pool is a 5.25-meter-square (17-ft) spa tub.
The resort rents boogie boards, and AquaWorld arranges parasailing flights. AquaWorld's main center is a marina located 1.5 km (1 mi) away on Nichupté Lagoon, where a myriad of watersports are available, including kayaking, personal watercraft, sailing, and windsurfing. AquaWorld also books fishing trips and scuba diving and snorkeling excursions.
The resort includes two lighted tennis courts (surcharges). The 18-hole Hilton golf course is 2.5 km (1.5 mi) from the hotel, and the 18-hole Pok-Ta-Pok Golf Club is 7.5 km (4.75 mi).
The recreational activities listed below are available either on site or near the resort; fees may apply.
Showing 1 - 10 results (of 239) · See more JW Marriott Cancun Resort & Spa reviews
out of 239 reviews
“Great Hotel if you are not concerned about costs”
This hotel is great. But it definitely comes at a price since you are paying not just for the hotel but for service (10% automatic on everything), food (all restuarants are high class and very expensive), drinks ($10 per drink at the pool), and you are also not near any of the businesses (except for Aquaworld which is walking distance) so you need to get a cab to go anywhere. But if you keep this in mind then you will definitely love the hotel, the rooms, the pool, and everything else that comes with a 5 diamond hotel.
“Looking forward to go back, highly recommended!!!”
We decided to take a low stress late honeymoon/pre-child getaway in the Carribean. We did not sign up for any activites, just wanted to relax and enjoy the comfort. There are plenty of things to do in the resort if you stay for about a week and don't want to rush. The hotel itself is gorgeous, the room was extremly clean and comfortable. We had an ocean view room and usually opened the patio door at 4am just to enjoy the sound of the sea while sleeping. It is really calming. We often watched the sunrise with a cup of coffee from the beach. However, I definately recommend having breakfast in your room at least once. During the day we had some snacks and usually we had dinner while watching the sunset. The Seafood restaurant is the best. Pricewise it is not more expensive than a high-mid class restaurant in CT. They have a little coffee shop for tasty sandwiches and drinks. We ate really well and spent less then we thought. We usually paid with cash, but you can put everyting on your room and pay when you check out. Here you don't need one dollar bills to get what you want, but I'm sure they appreciate the tips. Their staff is very friendly and highly trained. Also if you enjoy massages, don't miss their spa. I had a maternity massage and it felt just great! Overall we had a great time and looking forward going back.
“Excellent Hotel”
Great layout, very accommodating staffs, restaurants excellent. Have access to Casa Magna restaurants as well.
“Fabulous resort!”
This hotel had the most comfortable beds, the loveliest views and the kindest staff I've encountered. The food in the breakfast buffet was a wonderful selection, the fresh fruit I couldn't get enough of! The pools were enticing even for me, and I don't normally use the pool! I think the spa is a bit pricey, but it IS a JWMarriott and it didn't stop me from having 2 treatments! I would DEFINITELY stay here again!
“Beautiful”
Great hotel with all the ameneties that you could want. The food at the hotel was delicious, all of it; from the grand breakfast buffet to the snacks on the beach to the fine dining - all was excellent. The pool and beach are gorgeous and the view from the room was breathtaking. Very satisfied with our stay, would definitely go back.
“Great Hotel, Great Service”
Service was great, hotel was clean. I have nothing bad to say about this hotel.
“Great Hotel!”
Excellent Hotel. The staff were very friendly and helpful. Highly recommended!
“5 Star Experience”
Walking into the hotel was like a breathe of fresh air. The service was incredible and the people were really nice. The rooms were in great condition and the pool area was unbeatable. No, I dont work for the hotel, normally I dont write reviews, but this time I felt I needed to. Me and my wife had a great first anniversary at the hotel.
“EXACTLY WHAT WE WANTED!”
The hotel was emaculate! Service was impeccable...the best we'd ever had. We've stayed at some pretty nice hotels before, but this was definitely 5 star treatment! This was no "all inclusive" hotel, so the food and drinks can be costly. But when you crunch the numbers, it seemed to be about the same. We went to Montego Bay last year "all inclusive" and by day 3, we were tired of eating at the same places on-site.
“Great hotel and great location”
The hotel lives upto its billing in terms of service, facilities and quality. It is right on the beach and very convenient to transportation. The only minor drawback is that for the 5-start hotel it should have a 24 hour coffee shop which is lacking here.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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Showing 1 - 10 results (of 239) · See more JW Marriott Cancun Resort & Spa reviews
The preferred airport for JW Marriott Cancun Resort & Spa is Cancun, Quintana Roo (CUN-Cancun Intl.) - 11.9 km / 7.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
