JW Marriott Cancun Resort & Spa

5.0 star property
Luxury resort on the beach, with 3 outdoor swimming pools

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

JW Marriott Cancun Resort & Spa

Photo gallery for JW Marriott Cancun Resort & Spa

Property amenity
Premium bedding, minibar, in-room safe, desk
Luxury Suite, 1 King Bed with Sofa bed, Balcony
4 restaurants, breakfast served
Terrace/patio

Overview of JW Marriott Cancun Resort & Spa

9.0

Wonderful

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Pool
  • Hot tub

Explore the area

Blvd. Kukulcan, Km 14.5, Lote 40-A, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationGustino1 min walk
  • Popular LocationJW Marriott Lobby Bar1 min walk
  • Popular LocationBravío1 min walk
  • Popular LocationBallenas Beach7 min walk
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Room options

Presidential Suite, 1 Double Bed

  • 2947 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 King Bed

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Club Suite, 1 Bedroom, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Club Suite, 1 Bedroom

  • 1344 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 Double Bed

Premium Room, 1 King Bed, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Balcony

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Luxury Suite, 1 King Bed with Sofa bed, Balcony

  • 785 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Premium Room, 2 Double Beds, Balcony, Ocean View

  • 467 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 459 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Grand Suite, 1 Bedroom, Oceanfront

  • 1345 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

Deluxe Room, 1 Double Bed, Balcony

  • 467 sq ft
  • Sleeps 4
  • 1 Double Bed

Similar properties

About the area

Cancun

Located on the beach, JW Marriott Cancun Resort & Spa is in Zona Hotelera, a neighborhood in Cancun. La Isla Shopping Mall and Puerto Cancun Marina Town Center are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Delfines Beach and Forum Beach. Traveling with kids? Consider Ventura Park Cancun, or check out an event or a game at Oasis Arena. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Aquaworld - 9 min walk
  • Oasis Arena - 18 min walk
  • Iberostar Cancun Golf Course - 3 min drive
  • La Isla Shopping Mall - 4 min drive
  • Delfines Beach - 6 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 18 min drive

Restaurants

  • JW Marriott Lobby Bar - 1 min walk
  • Chambao - 7 min walk
  • Restaurant nebbiolo en cancun - 6 min walk
  • Fred's House - 8 min walk
  • Zango - 8 min walk

About this property

JW Marriott Cancun Resort & Spa

Luxury family-friendly resort near La Isla Shopping Mall
You can look forward to a swim-up bar, a poolside bar, and a terrace at JW Marriott Cancun Resort & Spa. Indulge in a facial, a body wrap, and Ayurvedic treatments at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants. Pilates classes and fitness classes are offered at the 24-hour gym; JW Marriott Cancun Resort & Spa also has a shopping mall on site, a coffee shop/cafe, and a garden. In-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a playground and a hair salon.
Additional perks include:
  • 3 outdoor pools and an indoor pool, with a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), an outdoor tennis court, and a roundtrip airport shuttle (surcharge)
  • Express check-out, express check-in, and wedding services
  • Guest reviews speak highly of the helpful staff and first-rate property condition
Room features
All 447 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning. Guests reviews say good things about the clean rooms at the property.
Other conveniences in all rooms include:
  • Free infant beds and free extra beds
  • Recycling and LED light bulbs
  • Free toiletries and hair dryers
  • LED TVs with premium channels
  • Wardrobes/closets, balconies, and coffee/tea makers

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 8:00 AM–11:30 AM for a fee: USD 40 per person
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining

Restaurants on site

  • Bravio

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free crib
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 14 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Entertainment

  • LED TV with premium cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Resort fee: USD 41.65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness/yoga classes
  • Internet access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 40 per person
  • Airport shuttle fee: USD 22.00 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does JW Marriott Cancun Resort & Spa have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool.

How much does it cost to stay at JW Marriott Cancun Resort & Spa?

As of Mar 19, 2024, prices found for a 1-night stay for 2 adults at JW Marriott Cancun Resort & Spa on Apr 14, 2024 start from CA $485.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is JW Marriott Cancun Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at JW Marriott Cancun Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at JW Marriott Cancun Resort & Spa?

Check-in start time: 3 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at JW Marriott Cancun Resort & Spa?

Check-out is at noon.

Does JW Marriott Cancun Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 22.00 per person applies.

Where is JW Marriott Cancun Resort & Spa located?

Nestled on the beach, this Zona Hotelera resort is within 2 mi (3 km) of Ballenas Beach, La Isla Shopping Mall, and Iberostar Cancun Golf Course. Delfines Beach is 2.2 mi (3.5 km) away.

JW Marriott Cancun Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1000 reviews" "
Rating 8 - Good. 153 out of 1000 reviews" "
Rating 6 - Okay. 54 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Mar 2024

8/10 Good

Kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The location is fantastic. The staff is fantastic. The room service staff and food was great. We reserved a beach view room with balcony. They parked us on the first floor in the dungeon of the building. We could here a piece of machinery our entire stay. It sounded like a distant drum, perhaps an industrial dryer. The building is run down. The hallway on the "1st Floor" aka basement didn't get vacuumed and the walls were neglected. The lodging was adequate, but we will probably go somewhere else next time.
Stayed 2 nights in Mar 2024

10/10 Excellent

Yuefeng

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing swimming pool, overlooking beach.
Stayed 4 nights in Feb 2024

8/10 Good

Nicholaas, Olds

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing friendly and hard working staff delivering great service. Large pools well maintained with enough seating. Rooms are spacious and clean. Hotel is well kept, modern, clean, easy to get around. Downside - restaurants, foods, snacks and drinks are very expensive and not worth the cost.
Stayed 7 nights in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. High end resort. Beautiful and extensive swimming pools. Picturesque beach. Excellent restaurants. Staff was extremely helpful and super friendly. Our room was great with balcony and ocean view. Definitely will return.
Stayed 5 nights in Feb 2024

4/10 Poor

Hernando

Travelled with family and small children
Disliked: Staff & service
The receptionist is not clear about the services on the hotel, don’t give any opinion for food and services 🙁🙁🙁
Stayed 4 nights in Feb 2024

6/10 Okay

Abbey Candace

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in the Hotel Zone! The Pool is a gem!!
Stayed 6 nights in Dec 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was an amazing experience for me and my wife. The staff is friendly and attended to our every need. The beach cabanas were the highlight of our stay, with incredible service in an ideal beach location. Gustinos Italian restaurant was incredible. Quality Italian food with a friendly, attentive staff. My wife and I had thought of visiting a different country for our next vacation, but JW Marriott is tempting us to spend our next trip back in Cancun!
Stayed 4 nights in Jan 2024

10/10 Excellent

Julie, Norfolk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every member of staff we encountered professional, friendly and helpful.
Stayed 5 nights in Jan 2024

General hotel information

Reasons to Book
Outdoor Pool & Beautiful Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
5.0