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Reviews of InterContinental Presidente Cancun Resort, an IHG Hotel

5 out of 5
InterContinental Presidente Cancun Resort, an IHG Hotel
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 753 out of 1259 reviews" "
Rating 8 - Good. 302 out of 1259 reviews" "
Rating 6 - Okay. 104 out of 1259 reviews" "
Rating 4 - Poor. 40 out of 1259 reviews" "
Rating 2 - Terrible. 60 out of 1259 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy P

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here many times. Always excellent.
Stayed 8 nights in May 2024
Response from Félix Ruano General Manager. on May 22, 2024
Dear Jeremy,Thank you for choosing Presidente InterContinental Cancún for your stays. We appreciate your continued loyalty and are delighted to hear you always have an excellent experience with us.We look forward to welcoming you back soon.Best regards,

10/10 Excellent

Alexis, Steilacoom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, we felt like Family abroad!! Thank you! We'll be back!
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on May 16, 2024
We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,"

10/10 Excellent

Mariana, Katy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My all time favorite, bus stop is just across the street, beach is hands down the best and it’s nice and relaxing.
Stayed 2 nights in May 2024
Response from Félix Ruano General Manager. on May 13, 2024
Dear Mariana,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Elihu, Saint Louis Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had a good counter to spread out luggage. Big room.
Stayed 4 nights in Feb 2024
Response from Félix Ruano General Manager. on May 13, 2024
Dear Elihu,We greatly appreciate you sharing your feedback with us regarding your recent stay at the Presidente InterContinental Cancún. We are pleased to hear that everything met your expectations. We look forward to welcoming you back to your home in Cancún.Sincerely,

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful. The property is very safe, quiet, clean. The rooms are very confortable.
Stayed 2 nights in May 2024
Response from Félix Ruano General Manager. on May 7, 2024
Dear Nancy,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, amenities
Beach is great
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on May 6, 2024
Dear Lin,I want to extend my sincere gratitude for choosing Presidente InterContinental for your vacation. We look forward to welcoming you again in the beautiful Mexican Caribbean. I'm delighted to hear that you enjoyed your stay surrounded by the beauty of our beach. We also appreciate your feedback and kind recommendation to fellow travelers. We eagerly anticipate welcoming you back on your next getaway.Best regards,

8/10 Good

Lin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beach is perfect.
Stayed 1 night in May 2024
Response from Félix Ruano General Manager. on May 6, 2024
Dear Lin,I would like to extend my heartfelt thanks for selecting Presidente InterContinental as your vacation destination. We are eagerly anticipating your return to the stunning Mexican Caribbean. Your feedback and thoughtful recommendation to fellow travelers are greatly valued. We are eagerly awaiting the opportunity to host you once more on your next escape.Warm regards,

8/10 Good

Jashan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great property to stay at! The staff was amazing & very very friendly and helpful. However, to sit on the big beach beds you need to order minimum 4000$ MX which didn’t make sense to me as I’ve stayed at multiple properties in other countries and this never happened. Also, they should provide free laundry service. Rest, everything was amazing! Special thanks to Marcus & the intern on the reception (don’t remember this name).
Stayed 5 nights in Apr 2024
Response from Félix Ruano General Manager. on May 3, 2024
Thank you very much for choosing Presidente Intercontinental as your home for this vacation. We are pleased to know that you enjoyed your stay and appreciated the quality of our service. However, we deeply regret that your experience at the beach was not entirely pleasant. Please rest assured that we will take your comments into consideration, and your feedback is highly valuable to us. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

10/10 Excellent

Rantosh, Cleveland

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and amazing stay for family. Will recommend if you are beach lover. Multiple options for good food and soak.
Stayed 6 nights in Apr 2024
Response from Félix Ruano General Manager. on May 2, 2024
Dear Ratosh,I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff, the facilities and the great locations of the hotel. I really hope you can visit us again very soon.Cordially,

10/10 Excellent

Vimbayi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for our first visit to Cancun and I would highly recommend. The hotel is right in the centre of Hotel Zome and walking distance to other resorts, shops, clubs etc. the beach is also very beautiful and has no weeds so you will get excellent pictures. My only thing is not all the rooms have balconies so if you don’t mind that then you should be fine. Also the staff are amazing !
Stayed 5 nights in Apr 2024
Response from Félix Ruano General Manager. on May 2, 2024
Dear Vimbayi, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Hebatalla

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
InterContinental President Cancun Resorts is an amazing place for families. It is safe, highly trained staff, clean, and friendly people. The room service was very responsive and come daily. Furthermore, they know exactly how to make you happy and satisfied. The beach was clean and the water in the pools is heated. The food also is amazing although it is a little pricy. One thing I hope it change is to make the restrooms in the hotel more private with a separate door. Also, the closet need to be in a separate place in the room away from the restroom. Last, please put Peddie as an option in the bathroom, it will be a great idea. You can add also some aquapark activities for the kids. Thank you so much for each one in this great resort!
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear Guest,Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards,

8/10 Good

German

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
They had a mix up with my reservation, told me that I had a reservation for one instead of two, even though they fix it apparently this information was not communicated with the rest of the employees. The first room that they gave us was on the first floor but had a strong mold/humid smell that was unbearable, also the room was pretty outdated. I asked for a change and they gave me a second floor room that was definitely better. They need a little more attention to detail since they forgot to replenish water/coffee/sugar etc. a couple of days. The breakfast buffet was fantastic, the views amazing and the staff very friendly. The pools are great and the beach is unbeatable. We used the spa and it was a nice pampering experience. Overall I enjoyed my stay and would recommend it.
Stayed 5 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear German, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and I offer you a sincere apology for the problems that you had in the room, please be sure that your comments are very important and we will take it into account. We hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Yvette

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear Yvette, I truly appreciate you have taken your time to write such a kind comment about your recent stay at Presidente InterContinental. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

DANIEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach!
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear Daniel, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We hope for welcoming you back in your next getaway.Kind regards,

10/10 Excellent

Sam J

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing all around, beautiful staff and property It’s been my favorite resort in the Caribbean for past 15 years We visit twice a year And I must say this is the most beautiful beach clean calm water in Cancun Totally number one on my list. Thank for everything that is amazing Thank you Javier Thank you Miguel Castro for the world class service🙏💚
Stayed 6 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear Sam,It's fantastic that your stay was perfect thanks to the effort of our staff especially of Javier and Miguel, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

XXX Baljeet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome beach
Stayed 3 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 29, 2024
Dear Guest, I truly appreciate you have taken your time to write your comments about your recent stay at Presidente InterContinental. We are very pleased to know that you have enjoyed your holidays. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

John, Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very nice time at the Presidente. The staff and food was really nice. The amenities and access to a really pretty beach was great to hand out at the playa
Stayed 8 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 15, 2024
Dear John, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Heriberto Macias

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beutiful beach the best on all cancun
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 15, 2024
Dear Heriberto, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

10/10 Excellent

maria D

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing place is this hotel! I fall in love with the service. The people at the bar was amazing aswell at the restaurants. All employees were friendly, a big shout out to miriam at the pool bar she was wonderful ♥️ That beach is beautiful.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 12, 2024
Dear Maria, It's fantastic that your stay was perfect thanks to the effort of our staff especially of Miriam, it is always nice to learn that we have into our team colleagues that go above and beyond to exceed the guests expectations.We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Amador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service, and view from balcony speachless.
Stayed 4 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 10, 2024
Dear Amador, Thanks for choosing Presidente InterContinental Cancún, we are glad to know we have met all your expectations, since this is our main goal. For us it was a pleasure to host your in this little paradise and we hope for welcome you back again very soon. Cordially,

10/10 Excellent

Boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and helpful personal is the best on this hotel.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 9, 2024
Dear Boris, Thanks for choosing Presidente InterContinental Cancún, we are happy to know we have met your expectations. I hope to welcome you again very soon. Until thenCordially,

8/10 Good

Ghanem, Houston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach area. Water is generally calm
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Ghanem, I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We also appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Benigno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this hotel four times. We really like the beach there. It’s very calm. They used to take care of the beach a lot better. It had a big of seaweed. Other than that, it was very good.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Benigno, I truly appreciate you have taken your time to write such a kind comment about your recent stay. Your feedback is very important for us, please be sure that our entire team is highly committed of having the beach in the best possible conditions. Unfortunately and despite all efforts we have seasons where it is simply impossible to keep it impeccable as is always our custom. Rest assured that this will continue to be our main objective and that we will continue to work hard on it. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Francisco, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and high quality. Fantastic beach and pool area for the family.
Stayed 5 nights in Apr 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Francisco, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities. We do hope to have the opportunity to welcome you back very soonSincerely,

8/10 Good

Christy

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 8, 2024
Dear Christy, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations. We do hope to have the opportunity to welcome you back very soon.Sincerely,

10/10 Excellent

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful. The beach was beautiful! Will be back again.
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Israel, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that we have been part of the reason for you having spent an unforgettable and satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

8/10 Good

Amy

Travelled with family
Liked: Staff & service, property conditions & facilities
The beach is beautiful and the water was calm and perfect for swimming. The food at the beach club is very good and the waiters are excellent. The housekeeping staff is also excellent and the rooms are large and cleaned daily without asking. My only complaint is that on days when the beach was crowded, they did not have someone to assist with locating a chair and I had to search, drag chairs or sit on the ground like it was a public beach. When you pay this much, someone should be there to get you a chair! Also, the rooms don’t have balconies and there is no hottub at the pools, only a hot tub at the spa which costs extra to use and the spa prices are just silly. You can get a great massage at the Bamboo spa across the street for a fraction of the cost.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Amy, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We also appreciate your feedback regarding the hottub at the pools and the spa prices, be sure we will take them into account. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very well kept and clean. The staff is excellent, helpful, and the tour desk staff was extremely helpful finding a tour very last minute. Staff is very friendly. The only complaint was that description on Expedia says they have a hot tub, but it just warm. I was expecting a hot tub!
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Sheryl, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff and all the facilities and the great locations of the hotel. We greatly appreciate your feedback it always helps us to improve. Be sure that we will follow up. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Noel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was excellent, the staff was very helpful and courteous, the beach was nice, would not hesitate returning to the same hotel. Certainly would recommend.
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Noel, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We are also very happy to read that we have met your service expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever.We also appreciate your kind recommendation to the travelers and we hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Yogin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the beach, safe, clean, friendly staffs.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Yogin, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

10/10 Excellent

HENRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the morning breakfast buffet and how accessible to the beach it was
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Henry, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay with us. I hope we can welocme you again very soon in this little paradise, until then...Kind regards

4/10 Poor

Emilio

Travelled with family and small children
Liked: Property conditions & facilities
It is a nice property with a nice pool and beach area. Food was overpriced and below quality. Unfortunately you are almost trapped their because of the distance from other restaurants and entertainment. Some staff were friendly but some definitely were not. I expected more from the concierge but was very disappointed. I don't think I would return.
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 2, 2024
Dear Emilio, First of all thanks for choosing Presidente InterContinental Cancun, unfortunatly I see you experience was not as expected and I offer you a sincere apoly for the inconveniences during your stay, please be sure your feedback is very important for us and we will take your comments into account and work with the information provided. Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

8/10 Good

KUMIKO

Stayed 2 nights in Mar 2024
Response from Félix Ruano Gerente General on Apr 29, 2024
Dear Guest, Thanks for choosing Presidente InterContiental Cancún, we hope you visit us again very soon.Warm regards,

10/10 Excellent

Miguel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Miguel, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation . We'll be eager to welcome you back to this your home away from home, until then...My best regards

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Nicole, Thank you for choosing Presidente InterContiental Cancún as your home during these holidays. Hope we have the opportunity to host you again in this little paradise. Cordially,

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Hotel Family oriented, quiet, with great staff, very clean, excellent beach and pool area. Not the frat party type so you will feel at home with your family. Restaurant food is very good. Highly recommended.
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Gerardo, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,

2/10 Terrible

masha, boca raton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the WORST hotel stay we ever had. The room was downright disgusting, with noxious smell and gross all over. Nothing was working, including lights and smoke detectors, and these poor workers had to put tape to make them stop blinking. Room service never arrived, and overall the room was so horrible, nobody got any rest. Noxious, disgusting hallways as well. Sorry :(((((
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 28, 2024
Dear Guest, First of all thanks for choosing Presidente InterContinental Cancún, unfortunately I see that you experience was not as expected and I offer you a sincere apology for having gone through a noisy room and other problems during your stay, please be sure that your feedback is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction.Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

10/10 Excellent

Murtaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for family vacation
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 1, 2024
Dear Murtaza, Thanks for choosing Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed of your stay with us. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team of people who work very hard to service your needs. Great food and the best beach facility on the strip.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 26, 2024
Dear Robert, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We'll be eager to welcome you back to this your home away from home, until then...My best regards

10/10 Excellent

Terri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!!
Stayed 1 night in Mar 2024
Response from Félix Ruano General Manager. on Mar 26, 2024
Dear Terri,Thanks for choosing Presidente InterContiental Cancún, I am very happy to read that we have met all your expectations, for us it was a pleasure to host you. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in - the nicest staff! Great room!
Stayed 1 night in Mar 2024
Response from Félix Ruano General Manager. on Mar 25, 2024
Dear Caroline, We are very happy to read that we have met your expectations since that is our main objective create unforgettable moments and make your vacation a memory to remember forever. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

10/10 Excellent

Tracy

Stayed 1 night in Feb 2024
Response from Félix Ruano General Manager. on Mar 25, 2024
Dear Tracy, Thanks for choosing us Presidente InterContinental Cancun Resort. I'm pleased to hear you enjoyed your stay with us. We do hope to have the opportunity to welcome you back very soonSincerely,

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beach is clean and the ocean is calm. Plenty of eating places inside resort.
Stayed 3 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 22, 2024
Dear Angelica, Thanks for choosing Presidente InterContinental Cancun, for us it was a pleasure to host you. I am very happyo to read we have met all your expectations. It will be a pleasure to receive you in this little paradise again. Until then...Kind regards,

10/10 Excellent

Juan Carlos, Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Restaurant is expensive considering Mexico but the service is great
Stayed 4 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Juan Carlos,I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that you have spent a satisfying vacation, and appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Kind regards

6/10 Okay

Jinyun

Travelled with family
The staff is not efficient.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Jinyun, First of all thanks for choosing Presidente InterContinental Cancún, unfortunately I see that you experience was not as expected and I offer you a sincere apology for not meeting your service expectations, please be sure that your feedback is very valuable as it gives us an inside view into our guests' experience and helps us identify the areas we must improve in order to achieve our guests complete satisfaction.Hopefully, you will consider us for your next getaway, so you can see the improvements we have made with your comments in mind. Until then, our best regards

8/10 Good

Brigham

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was excellent, hotel was beautiful, room was amazing, beach was incredible…but the price of food was ridiculously expensive…one week with two of us…almost 2k in Canadian dollars
Stayed 6 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 19, 2024
Dear Brigham, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback regading prices, please be sure we will take it into account. Cordially,

10/10 Excellent

Dionisio, Lewisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This will make you value this hotel: at the airport you will be approached by vacation club folks trying to entice you to watch those timesharish presentations. I hesitantly accepted it. However, I am glad I did. I had the opportunity to "experience" their busy, noisy, and crowded lobby area, where everyone had to wear those annoying wristbands, taste their subpar breakfast while listening to a friendly salesperson trying to sell me those expensive packages. This is was great, not only because we got free tickets to Isla Mujeres but also because I now have an idea how much better Intercontinental Presidente is compared to those vacation clubs hotels. This hotel was beautiful, calm, pleasant, with excellent services and personnel, excellent food (make sure you include breakfast for each person when you reserve a room), has a calm crystal clear blue water beach at the front, pool, and in a nice location. We did not need a taxi. Just take the bus to downtown or anywhere in cancún. Very safe. The cons are that the food is a bit expensive (but it is really good); the rooms have a bit of a damp, musty odor, likely due to its proximity to the beach. The tap water (and towels at the pool) have an odor (perhaps from sulfur-rich soil or groundwater, I am not sure). The hotel is great. I will strongly consider returning.
Stayed 5 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 14, 2024
Dear Dionisio, I truly appreciate you have taken your time to write such a kind comment about your recent stay. We are very pleased to know that we have been part of the reason for you having spent an unforgettable and satisfying vacation and that this has been possible thanks to the extraordinary help of all the staff, all the facilities in the hotel and the excellent variety of food and beverage. We truly value your kind words and I will share them with our staff as this is a way to recognize and compensate their great labor. We'll be eager to welcome you back to this your home away from home, until then...My best regards,

6/10 Okay

NARAYAN

Stayed 3 nights in Mar 2024
Response from Félix Ruano General Manager. on Apr 5, 2024
Dear Narayan,Thanks for choosing Presidente InterContinental Cancun Resort. Your score is very important to us and we hope you can visit us soon and witness our improvements.Cordially,

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The beach and the amenities are amazing.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 14, 2024
Dear Laura, Thanks for selecting Presidente InterContinental as your home during your travel to Cancun.I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach and all the facilities you could find in the hotel. We hope welcoming you back in your next getaway in this your home in Cancun. Kind regards,

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The beach is fabolous and the tranquility of the sea. The pools are nice and not crouded. The rooms of the horizontal building have almost no place to put the clothes you bring. The service at El Costeño restaurant was very slow.
Stayed 2 nights in Mar 2024
Response from Félix Ruano General Manager. on Mar 15, 2024
Dear Luis, Thank you very much for choosing Presidente InterContinental as your home to spend your vacations, we hope to receive you again in the beautiful Mexican Caribbean. I'm glad to learn you enjoyed your stay surrounded by the beauty of our beach, the delicious food and drinks, and the exceptional staff service. We also appreciate your feedback and kind recommendation to the travelers and we hope for welcoming you back in your next getaway.Cordially,