Dear Kollean,Thank you for sharing your valuable review.We are sorry to read that you didn't fully enjoy your stay with us.Unfortunately, we do have an electricity shortage. The electricity company supplier have an inconvenience in one of the main supplier lines that affected us as well as other 4 hotels in the area. We are sorry for the inconvenience that this case, however it was a situation beyond our hands.We hope you could give us the opportunity to offer you a better experience.Warmest regards.

Dear Hayden,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear Luciana,Thank you for taking the time to share your valuable review.We are sorry to read that you didn't fully enjoy your stay with us.Late check-outs can be offered only when we have the occupancy; as a courtesy, we can offer 1 hour of late check out free of charge. If the occupancy allows it, you can request a later check-out, however it does have a fee.The price difference from a room category to another online will never be the same price at a hotel front desk rates; since front desk have can only use fixed rack rates. An apology if this was an inconvenience.We are sorry to read that you didn't receive a follow-up of your request; we normally have really good comments regarding the attentive service from our staff.All of these comments are really important to us, that is why we already send it to our general management in order to improve our services.We hope you could give us the opportunity to offer you a better experience.Warmest regards.

Dear Maria,Thank you for sharing your kind review.We are glad to read tha you had a great time with us, specially that you appreciated the attentive service from our staff.We hope you could visit us again, so we can pamper you even more.Warmest regards.

Dear Paco,Thank you for sharing your kind review.We are really happy to read that overall you had a nice stay with us, specially that you had appreciated the friendly and attentive service that our staff offered you at all ties, making you feel welcomed.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Ryle,Thank you for sharing your kind review.We are really happy to read that you had a good stay with us, specially that you had enjoyed the attentive and friendly service that our staff offered you.It is gratifying to read that you appreciated the delicious quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Sara,Thank you for taking the time to share your valuable review.We appreciate your good comments regarding the good quality of our breakfast buffet; your comments regarding the dinner buffet are really important to us. We have air curtains to prevents any flies to access where the food is located; nonetheless, I will send this information to our kitchen management in order to improve our services.Normally, we received great comments regarding the friendly and attentive service from our staff. This information was already sent to our management.An apology if you could adjust the thermostat of your room; in most of our rooms the thermostat it is fixed and cannot go below 72 F to avoid an overload. An apology if this was an inconvenience.Warmest regards.Guest Experiene Manager.

Dea Jenny,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear Samanta,Thank you for taking the time to share your kind review.We are really happy to read that you had a great time with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants.We are really sorry about the night that the hotel didnt have electricity, unfortuantely it was a situation beyond our control. The electriciy supplier company has a problem with one of the main supplier lines and affect our hotel and other four more. We are sorry about the inconveniences that this cause.An apology for any inconvenience that you had in your room, our front desk gives to you a free upgrade to a higher category due to the situation. This information was also sent to our maintenance team, in order to improve our services.We hope you could visit us again, so we can improve your experience.Warmest regards.Guest Experience Manager.

Dear Sergei,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Natalya,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Erika,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed your comfortable room, as well as our facilities.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Aaron,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear Gretchen,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear KB,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you had appreciated the attentive and kind service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Oscar,Thank you for sharing your kind review.We are really happy to read you had a nice stay with us, specially that you had enjoyed the friendly and attentive service that our staff offered you at all times.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Ronald,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Alekasandra,Thank you for taking the time to share your kind review.We are glad to read that you had a nice stay with us, specially that you felt welcomed and pampered by the attentive service that our staff offered you.It is gratifying to read that you appreciated your confortable room, as wel la the beauty of our beach area.We also appreciate the good comments regarding the delicious quality of our restaurants.We are looking forward to seeing you again so we can pamper you even more.Warmest regards.Guest Experience Manager..

Dear Esmeralda,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, especially that you appreciate our spotless facilities.I apologize if there was a misunderstanding in your room. Our hotel is indeed divided by towers, and we have 8 of them regarding the types of rooms and views. However, 3 of them that look out to the ocean do not have elevators.Our Deck restaurant does have a dress code; for lunch, it is possible to wear sleeveless shirts; however, for dinner, gentlemen must wear sleeve shirts. For both lunch and dinner, it is necessary to be dry. Nonetheless, this information is really important to us since it helps us improve our services.We hope you could give us the opportunity to welcome us back and offer you a better experience.Warmest regards.Guest Experience Manager

Dear Evan,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the friendly and attentive service that our staff offered you at all times.It is gratifying to read that you enjoyed the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Fanny,Thank you for sharing your valuable review.We are sorry to read that your mother's hearing aid was lost.We have the report that you informed our front agents on the 4th around 6pm, that the last time that you saw the hearing aid device was on the 3rd, left in the bathroom, and it was folded on toilet paper, and that you think the housekeeper might have thrown it in the garbage.When our security team approaches the room to proceed with the search of the item, you inform them that it was on the 4th, that same day, and that day you went to the mall and went to an Isla Mujeres tour also, and you didn't know if you might have lost it there. Our security team look in the room and your belongins, but they werent able to find the hearind aid devide after the search; however, you also inform us that this its quite commond for you to lose the item.As a hotel, we keep looking for the item. We also informed our staff and searched in their belongings, but nothing was found.We are truly sorry for the inconvenience. However, in this particular situation, the hotel cannot be held responsible when you weren't sure where you left it. Nonetheless, we offer you all of our assistance in order to locate it if it were in our facilities. Hence, we do not appreciate that harsh statement towards our staff.Regards.Guest Experinece Manager

Dear Victoria,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you enjoyed the attentive and helpful service that our staff offered you.We are looking forward to seeing you again and pamper you even more.Warmest regards.Guest Experience Manager.

Dear Cony,Thank you for sharing your kind review.We are glad to read that you had an excellent stay with us, specially that you had enjoyed the attentive and friendly service that our staff offered you.We hope you could visit u again, so we can pamper you even more.Warmest regards.

Dear Kevin,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Rubiena,Thank you for taking the time to share your valuable review.Our front desk agent offered you an upgrade from the original Standard unit that you book, that comes with a queen size bed without balcony or view, to a renovated Sunset suite that has king-size bed, balcony and lagoon view on the highest floor.It is really important for us that you inform us all of your inconvenience while staying with us, so we can assist you. Unfortunately, we did not receive any information from your side.Normally, we receive wonderful comments regarding our restaurants and bars quality.We will always be glad to welcome you back, and offer you a better experience.Warmest regards.Guest Experience Manager.

Dear Lani,Thank you for sharing your valuable review.We are glad that you appreciated the attentive and friendly service that our staff offered you.Regularly we have really good comments regarding the good quality of our restaurants. I am sorry that your partner feel unwell. We haven't had any report of any other guest with stomachache during the time of your stay until now, hence, we cannot guarantee if it was from us; nonetheless, this information it is really important to us, in order to improve our services.We hope you could give us the opportunity to welcome you back, in order to improve our services.Warmest regards.Guest Experience Manager.

Dear Luis,Thank you for sharing your kind review.We are really glad to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants.We hope you can visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Stacy,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Angelina,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.

Dear Diego,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Robert,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear John,Thank you for sharing your kind review.We are glad to read that you had a nice stay with us, specially that you appreciated the friendly and attentive service that our staff offered you.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Omolola,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Shravan,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Daniel,Thank you for taking the time to share your kind review.We are glad to read that you had a wonderful stay with us, specially that you enjoyed the delicious quality of our restaurants.It is gratifying to read that you appreciate the attentive and friendly service that our staff offered you. Also, we appreciate your comments regarding the beauty of our beach area.We hope you could visit us again, and make you feel at home.Warmest regards.Guest Experience Manager.

Dear kyle,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you appreciated the delicious quality of our restaurants, and the attentive service from our staff.We hope you could visit us again, to pamper you even more.Warmest regards.

Dear Melanie,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, specially that you had appreciated our facilities and attentive service that our staff offered youWe hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Milana,Thank you for taking the time to share your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our restaurants and bars.Normally, we receive wonderful comments about the delicious quality of the Tacos Villanos restaurant; an apology if it weren't of your liking.Your comments are really important to us since it helps us to improve our services.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Ayana,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear RENATO,Thank you for sharing your kind review.We are glad that overall you had a nice stay with us.Our hotel indeed have plenty of steps, and ramps to give a better access of our areas to all of our guests.We hope you could visit us again, so we can pamper you even more.Warmest regardsGuest Experience Manager.

Dear Jonathan,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Glenn,Thank you for sharing your kind review.We are really happy to read that you had a nice stay with us, specially that you had enjoyed the delicious quality of our dishes, and feel safe eating at our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Kelli,Thank you for sharing your kind review.We are truly happy to read that you had a great time with us, especially that you appreciated the friendly service that our staff offered you.We apologize if your room was not ready upon your arrival; our regular check-in time is 3 p.m.Normally, we receive really good comments regarding the delicious quality of our restaurants. Hence, this informatin it is really important to us, so we can improve our services.We hope you could visit us so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Michelle,Thank you for sharing your kind review.We are really happy to read that you had a great first time with us, specially that you enjoyed the attentive service that our staff offered you, as well as your comfortable room and the beauty of our beach area.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Erik,Thank you for sharing your kind review.We are really happy to read that you had a lovely stay with us, specially that you had enjoyed the beauty of our beach area, as well as the delicious quality of our restaurants and bars.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Gurtej,Thank you for sharing your kind review.We are really happy to read that you had a great time with us, especially that you enjoyed the delicious quality of our restaurants, as well as your comfortable room.It is gratifying to read that you appreciated the attentive service that our staff offered you at all times.We hope you can visit us again so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Ireland,Thank you for taking the time to share your kind review.We are really glad to read that you had an amazing stay with us, specially that you had enjoyed our spotless facilities, as well as the friendly service that our staff offered you.It is gratifying to read that you appreciated the delicous quality of our restaurants.We hope you could visit us again, so we can pamper you even more.Warmest regards.Guest Experience Manager.

Dear Val,Thank you very much for sharing your kind rating.We are glad to know that you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We hope you can visit us again, to pamper you.Best regards.Guest Experience Manager.

Dear Natasha,Thank you very much for sharing your nice review.We are pleased to know that, overall, you had a pleasant stay with us, and we hope you were able to enjoy all the excellent services we have to offer.We look forward to having you with us again, and spoiling you even more.Best regards.Guest Experience Manager.