I have been to Mexico 5 times so I have something to compare this place to. The crew at the activity pool (Cash and Bruno and a few other guys) were excellent, they kept the energy going, got people to participate if you're into that kind of stuff.
Drinks and Food - just OK. Before I booked I did tons of research, checked every Instagram posts and found a few blogs about Hilton. The food is 4 stars at most. Overcooked, oversalted Every fancy food item mentioned on social media was extra charge - EVERY. SINGLE.ONE. The drinks were a hit or miss but I'll give it a solid 4.
Staff- friendly, pleasant but a HUGE difference in training and service from all other places I've been to in Riviera Maya. The hotel is extremely understaffed. No one greeted us and walked us to the check in when we arrived. The luggage guys were great, took our luggage immediately and then we just stood there. In about 10 minutes or so I went to ask where we should go, and we're given a strawberry drink that was really bad)
Ocean-the biggest disappointment, rough, completely umswimmable and the beach is unwalkable, the pictures on the site are deceiving.
Grounds-pools are nice, nice decks but ALL beds are covered in bird poop.
Overall I will never go to Hilton or Cancun in general. Please don't get fooled by good reviews like I did, they are either fake or people have nothing to compare to. Go to any Riviera Maya hotel. This is a 4 star hotel at most. P.S. Rooms are TINY, we had to have suitcases on beds.