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Reviews of Grand Fiesta Americana Coral Beach Cancun - All Inclusive

4.5 out of 5
Grand Fiesta Americana Coral Beach Cancun - All Inclusive
Blvd. Kukulcan km. 9.5, Zona Hotelera, Cancun, QROO

Reviews

9.2

Wonderful

Rating 10 - Excellent. 2195 out of 2946 reviews" "
Rating 8 - Good. 447 out of 2946 reviews" "
Rating 6 - Okay. 180 out of 2946 reviews" "
Rating 4 - Poor. 66 out of 2946 reviews" "
Rating 2 - Terrible. 58 out of 2946 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

ROSA ISABEL

Travelled with family
Liked: Cleanliness, staff & service, amenities
This property is beautiful and there food selection is excellent. Rooms are clean and the majority of the staff was very nice. There were a couple of unpleasant workers but that did not ruin my stay. Everything else makes up for that.
Stayed 5 nights in May 2024

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service .
Stayed 7 nights in May 2024

10/10 Excellent

Timothy, waco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 5 nights in May 2024

10/10 Excellent

Martin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can't remember the names for the serves that really enjoy their job, and try to do their best!!! we're impressed with them. This hotel exceeded my expectations!! For sure I would like back again. My kids love this place, they just talked with everyone about cancun ( 4 & 2 years old)
Stayed 6 nights in Sep 2023

10/10 Excellent

Daljeet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 6 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Rahul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Barbara

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ABOVE AND BEYOND! BEST SERVICE EVER!!! This property exceeded our expectations! The service poolside, beachside, restaurants, and deli was beyond excellent! The staff seem to anticipate our every need. Our sons ordered room service EVERY NIGHT after midnight to receive high quality food and service even at those hours!!!! And no additional charge (as I anticipated such). The rooms were phenomenal and were serviced twice every single day: one for cleaning (better than any American hotel room service I’ve ever experienced!) and later in the day for turn down service. I cannot say enough how amazing this resort is. And I cannot imagine a single negative review! My party of 8 are anxiously awaiting plans to return VERY SOON! Phenomenal, all-inclusive resort!! We even ventured off resort a few times to shop, walk, or eat and always felt safe. YOU WILL NOT BE DISAPPOINTED! Reserve your room(s) NOW!
Stayed 4 nights in May 2024

10/10 Excellent

Errick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most friendly service we have ever experienced. Beautiful location.
Stayed 2 nights in May 2024

8/10 Good

rosita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Jaime Castellon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property.
Stayed 4 nights in May 2024

8/10 Good

Mauricio Jeitani

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio, opciones de comida variada, personal servicial, pero en cuanto al servicio en la playa para la colocación de sombrillas y limpieza en las camastras de la playa, deficiente.
Stayed 4 nights in May 2024

10/10 Excellent

Ibn Abdul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Ibn, Thank you for your rating. We are happy to read you enjoyed your stay with us. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Rohan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Na
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Rohan, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Zara

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Zara, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the service also the variety of drinks they offer pools are clean awesome place food is good
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Juan, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our service, drinks, and pool amenities. We strive to provide a memorable experience for all our guests. Looking forward to welcoming you back soon!

10/10 Excellent

Teo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Teo, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Sevan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very satisfied 😊 we enjoyed our staying for 6 days, the service, food, cleaning, restaurants, entertainments were amazing and very friendly staff members, 5 star's.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Sevan, Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing stay with us and enjoyed everything from our service and food to our entertainment and friendly staff. We look forward to welcoming you back soon for another 5 star experience at #MyCoralBeach!

10/10 Excellent

Fabian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent.
Stayed 2 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Fabian, Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with us! We look forward to welcoming you back soon!

6/10 Okay

Haseeb

Travelled with family
Disliked: Staff & service, property conditions & facilities
Service was very poor - waiter barely attended to you. Fold always arrived very late and super cold.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Haseeb, Thank you for your feedback. We apologize that we did not meet your expectations. Your comments will help us improve our service, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Amber

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
It was a decent stay. Many children and not a lot of activities but overall ok
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Amber, Thank you for your feedback! We're glad to hear you had an overall pleasant stay. We hope to welcome you back soon!

10/10 Excellent

Charles Nathaniel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, friendly and helpful. The views from the rooms are spectacular. The food is excellent. I’ve been here twice and loved it both times
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Charles, Thank you so much for your wonderful review! We're thrilled to hear that you've enjoyed your stays with us. Our team takes great pride in providing exceptional service, and we're delighted that you found our staff, views, and food to be outstanding. We can't wait to welcome you back for your next visit!

6/10 Okay

Sajid

Disliked: Staff & service
It was ok
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear, Thank you for your rating. We look forward to hosting you again.

8/10 Good

Inci

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was overall a great experience. The hotel is a bit old but maintained and cleaned well. All the bathrooms in the restaurants, lobby, pool area was always clean. Some of the restaurants were awesome and some were okay. The service at the one in the pool area which serves seafood was not good. Unfortunately we noticed that the waitresses were very attentive to the customers who gave tips when they first sat down at the table. Tipping in my opinion should happen if the service is nice which happens after the service is finished. Waitresses shouldn’t treat customers differently based on the upfront tipping. That was sad to see. However in the Mexican restaurant and in the Steakhouse we got 5-star service and kindness which was really nice. The buffet restaurant which was open for breakfast/lunch/dinner was pretty warm inside. The condensation from the vents were dripping on the tables and chairs. That restaurant needs a bit of upgrade. The food in every restaurant was really good. We as a family of four with little kids ate any kind of food but never felt any discomfort which speaks to the fact that everything was good quality and fresh. The pool was big and clean. The room service was great. They visited our room multiple times a day to clean, refill the mini fridge, coffee station, snacks and for turndown service.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Inci, Thank you for sharing your detailed feedback! We're delighted to hear that you had an overall great experience and enjoyed our clean facilities, diverse dining options, and exceptional service in our restaurants. We appreciate your comments regarding the service at the pool area and the buffet restaurant. Your insights are invaluable and will be addressed with our team to ensure we continue to improve. We hope to welcome you and your family back soon for an even better stay.

10/10 Excellent

Meesun, Corinth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second year back to the resort. As usual, excellent, friendly staff, savory food, and top-notch service. Made our family trip once again fun, memorable and very pleasant. Thank you!
Stayed 3 nights in May 2024

10/10 Excellent

Esperanza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beach very clean, will definitely consider going back
Stayed 7 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Esperanza, Thank you so much for your kind words! We're thrilled to hear you enjoyed our beach. We look forward to welcoming you back soon!

10/10 Excellent

RALSTON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious property
Stayed 6 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Ralston, Thank you for your rating. We are happy to read you enjoyed our luxurious property. We look forward to welcome you again on your next trip to Cancun!

8/10 Good

Sumit

Liked: Cleanliness, property conditions & facilities
The property was nice but some of the facilities are old.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Sumit, Thank you for your feedback. We appreciate you highlighting areas for improvement. We're continuously working on enhancing our facilities to ensure a better experience for all our guests.

10/10 Excellent

Hanwool

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Comment from Hotel Management on May 24, 2024
Dear Hanwool, Thank you for your rating. We look forward to welcome you again on your next trip to the Caribbean!

10/10 Excellent

Kiara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food excellent service a good experience for first time
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Kiara, Thank you for your kind words! We're delighted to hear you enjoyed the food and service. We hope to welcome you back for another great experience soon!

10/10 Excellent

Ricardo, Schertz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fiesta Grand was really nice. Our room was very spacious clean and had a great balcony. The Dining options were excellent. Swimming pool was great and the beach was nice. The resort staff (dinning, outdoor activities, bars, house keeping, room service, and others) was very courteous, professional, and very helpful. They all addressed us with a big smile and treated us like we were very special to them and ensured all our needs were met. We had a great time. The only area I feel could use some improvement was the nightly entertainment. With the exception of our last night there, the entertainment was a bit dull. All in all, I loved our stay at the resort and I do plan to return.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Ricardo, Thank you for your detailed feedback! We're delighted to hear that you enjoyed your room, dining options, and the hospitality of our staff. We appreciate your comments about the nightly entertainment and will work on enhancing this aspect. We look forward to welcoming you back to Grand Fiesta Americana Coral Beach Cancun!

10/10 Excellent

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved how everything was at my reach for my family. Easy access to the beach from the pool area and really enjoyed the food and service from all of the workers. This was a very friendly hotel for families and loved the kids club and sports lounge.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Jose, Thank you for your kind words! We're delighted to hear that you and your family enjoyed the convenient beach access, our culinary offer, and friendly service. It's great to know the kids club and sports lounge were a hit. We hope to welcome you back soon!

10/10 Excellent

Navjot

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s so well and good
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Navjot, Thank you for your rating. We are happy to read you enjoyed your recent stay with us. We look forward to welcome you again on your next trip to the Caribbean!

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 7 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Luis, Thank you for your rating. We're thrilled to read you found your recent stay to be excellent. We look forward to welcome you again on your next trip to Cancun!

4/10 Poor

Weiwen

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
A lot of amenities listed on the website were no longer available. The building looked old and outdated. Part of the building had no AC (out of service). Restaurants were short staffed so wait time for food was long. Terrible experience.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Weiwen, Thank you for your feedback. We're sorry we didn't meet your expectations during your stay. We understand your concerns about the amenities, building condition, and restaurant wait times. We will address these issues with the correspondent departments to improve our guests' experience. We appreciate your comments and hope you'll consider giving us another chance in the future.

8/10 Good

Reggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food, nice beach. Best property we have stayed at in Cancun.
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Reggie, Thank you for taking the time to share your experience with us! We’re delighted to hear that you enjoyed our culinary offer and the beach during your stay. We look forward to hosting you again on your next trip to Cancun!

10/10 Excellent

Sean, Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

10/10 Excellent

Yi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Yi, Thank you for your rating. We are happy to read you enjoyed your most recent stay with us. We look forward to welcome you again in a not so far future!

8/10 Good

Huynh Hoa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the vibe of this resort. They nightly musical entertainment in the lobby bar was very nice. People walking through the lobby or sat at the lobby bar were able to enjoy the music.
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Huynh, Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the night entertainment in our lobby bar. We strive to create a welcoming atmosphere for all our guests to relax and unwind. We hope to welcome you back again soon!

8/10 Good

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a beautiful place they just need to improve the food variety and quality of the “no reservations needed” restaurants. 8/10 ⭐️
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Lazaro, Thank you for your feedback! We appreciate your comments and will definitely take them into consideration to enhance our dining experience. We look forward to hosting you again.

10/10 Excellent

Farhad

Travelled with family
Liked: Cleanliness, staff & service, amenities
We stayed for 4 days with family. It was an amazing experience, beautiful beach, wonderful service. Food was not all that, but everything else was great. I highly recommend it.
Response from Comment from Hotel Management on May 21, 2024
Dear Farhad, Thank you for choosing our resort for your family getaway! We're thrilled to hear that you enjoyed our beautiful beach and received wonderful service throughout your stay. We appreciate your feedback. We hope to welcome you back soon!

10/10 Excellent

IMRAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have lot of food options but they should have halal food option as well. Thanks
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Imran, Thank you for your rating and your suggestion about halal food. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Darragh

Stayed 6 nights in Apr 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Darragh, Thank you for your rating. We look forward to welcome you again in a not so far future!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Purchased Infinite package. Loved the private beach area and the room (11th flr) was outstanding. Housekeeping, can’t say enough how much time she spent cleaning. Easy to get dinner resv when booked in the Infinte Club Lounge. The extra benefits of Infinite were not only noticed but enforced by staff. Felt very safe on property. Beach menu was extensive in food and beverage. Had one food safety concern. Set up a BBQ with chicken and Steak outside the ceviche stand. Cook would put raw chicken on with a latex glove and then wipe the glove with a paper towel. Flips raw chicken and uses same tongs to pull meat off grill to serve. I stayed away. May have just been and inexperienced person but that was dangerous. Beach service was a little slow but not really a major issue. We spent (6) hours a day for 5 day on the Infinite Club beach area. I felt we got a good glimpse of service. Restaurants were great! We visited a different one each night. Breakfast Buffet was top notch. Didn’t care for the constant asking to show us a vacation package. Our first day there and he wanted to meet us right away. We declined as we wanted to see property and go to the BEACH! We eventually agreed to meet for 30 mins on our last day and then politely declined after the discussion. 50 steps to the ferry dock for Isla Mujeres. We discussed on plane home. 8.5 out of 10. I would recommend the Infinite package. It’s minimally more and worth every penny. We would go back.
Stayed 5 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Jason, Thank you for your detailed review. We’re delighted to hear that you enjoyed the private beach, your room on the 11th floor, and the attentive housekeeping service. It's wonderful that the Infinite package met your expectations and that our dining options and proximity to the ferry dock for Isla Mujeres added to your experience. Additionally, we appreciate your patience regarding the beach service and will work on enhancing its efficiency. We also regret any inconvenience caused by the vacation presentations. Thank you for recommending the Infinite Experience. We look forward to welcoming you back and providing an even better experience on your next visit!

10/10 Excellent

Harpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Harpreet, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

DONG WOOK

Liked: Cleanliness, staff & service, property conditions & facilities
paradise
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Dong Wook, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Amit, New Hyde Park

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort! Best food of any all inclusive we’ve stayed.
Stayed 5 nights in Apr 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Amit, Thank you for your feedback! We're delighted to hear that you enjoyed your family vacation at our resort and found our culinary offer to be to your liking. Providing a memorable experience for families is always our top priority, and we're thrilled that you had a positive dining experience with us. We appreciate your recommendation and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Elizabeth, Thank you for your rating. We look forward to welcome you again on your next trip to Cancun!

10/10 Excellent

Gursharanpal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 3 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Gursharanpal, Thank you for your rating. We look forward to welcome you again in a not so far future!

10/10 Excellent

Arifuz

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time here and it didn’t disappoint. Room was spacious, beautiful ocean front view, plenty of pools so you don’t feel crowded. Breakfast buffet had many options and there were plenty of restaurants to choose from. Room service was a plus. We’ll definitely be back again!
Stayed 4 nights in May 2024
Response from Comment from Hotel Management on May 21, 2024
Dear Arifuz, Thank you for choosing to return to our resort for the second time! We're delighted to hear that your stay lived up to your expectations with our spacious rooms, stunning oceanfront views, and a variety of pool options to enjoy. It's fantastic to know that you appreciated the breakfast buffet selections and found our array of restaurants satisfying. We're glad you made use of our convenient room service as well. We look forward to welcoming you back for another wonderful stay in the future!