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Reviews of Bsea Cancun Plaza Hotel

3 out of 5
Bsea Cancun Plaza Hotel
Blvd. Kukulcan, Km. 19.5, Hotel Zone, Cancun, QROO

Reviews

7.0

Good

Rating 10 - Excellent. 253 out of 992 reviews" "
Rating 8 - Good. 293 out of 992 reviews" "
Rating 6 - Okay. 194 out of 992 reviews" "
Rating 4 - Poor. 123 out of 992 reviews" "
Rating 2 - Terrible. 129 out of 992 reviews" "

7.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Kareem Marion Wilson

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t be fooled by the pictures. The chairs are like white leather but they are cracked, ripped at most of all the seams and extremely dirty. Let’s get to these towels! There is a 150 peso charge per every dirty towel. My wife wiped her concealer on one towel and we got charged. I washed my body off after spending a day at the beach and I incurred a towel charge. They only give you a body and a hand towel. I asked the front desk about the towel charges. His housekeepers take pictures of the towels and send them to the front desk phone for you to see when you try to dispute it. He informed me that they send their towels out to a cleaning company and they charge a special cleaning fee for dirty ones. Maybe they do, maybe they don’t? We went to Walmart and got 4 face towel for 29 peso each. When it was all said and done, I ended up with a 300 peso towel fee that come out to $17USD. There is no blinds at the sink or in the bathroom. When you are taking a shower or getting dressed at the sink, shower or toilet , anybody at the security booth, convenience store or coming in off the street can see you naked.
Stayed 4 nights in May 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

6/10 Okay

Digna Mejia

Disliked: Property conditions & facilities
Location is excellent. Easy access to the beach. Great inifnity pool.
Stayed 4 nights in May 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service
First and foremost the hotel is BEAUTIFUL!! It is an older establishment so keep that in mind when arriving and seeing the architecture. Overall our stay was beautiful, we had a deluxe two bed room with a balcony and patio. But there were some failed advertisements. None of the restaurants listed in walking distance are allowed to be eaten at unless you are a guest at that occupying resort. The only food to eat around is k.19 sports bar or Navíos (there are no Spanish food restaurants so if you’re expecting to get authentic Mexican food.. it will not be on the strip the closest thing you’ll find to it in Americanized.) The spa that is incorporated is not an actual spa.. it’s a singular lady with a massage chair. Enjoyable but not an actual massage more of a rub. Lastly the poolside bar/cafe had a bunch of options, all not really edible/good at all. Please be aware this hotel is not handicap accessible, they have steep ramps to enter reception area but that is it. And keep in mind the poolside bathroom has see through stalls with no locks. Overall the stay was beautiful, it gives a very historic Spaniard vibe but I would def figure out your food accommodations before booking with this hotel!!
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

8/10 Good

Federico

Travelled with family
Liked: Staff & service
The hotel wasn’t that clean
Stayed 3 nights in May 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

6/10 Okay

John

Travelled with partner
Liked: Staff & service
Food in the restaurant rate 1-5 5= very good 1= very poor I will give the restaurant score for food and service 3” Hospitality of hotel workers 3
Stayed 2 nights in May 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
It was so pretty …. The grounds were nice….. the staff was super nice especially the young girl at the desk!!But you could update the place a little…..I love Cancún I didn’t want to go back home even though I live in a fantastic city in San Diego,California….. thank you everyone for a great time!!!❤️
Stayed 5 nights in Apr 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

6/10 Okay

Mathew

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The place has a ton of potential but was old and in disrepair. It was comfortable and with the price but I would have really loved the place with a few renovations. Beach was nice and rocky in places.
Stayed 8 nights in Apr 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

8/10 Good

Shekhar

Liked: Cleanliness, staff & service, property conditions & facilities
It’s what you get for the money
Stayed 6 nights in Apr 2024
Response from Direccion General on May 23, 2024
Thank you very much for taking the time to let us know your valuable review after your recent stay with us. The contributions and comments of all our guests are essential and extremely important to us. We would like to thank you for your helpful comments. We hope to have the opportunity to welcome you again.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and friendly staff
Stayed 5 nights in Apr 2024
Response from Reservaciones on Apr 19, 2024
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are not comfortable and the head boards were loose that for every move it hit the wall.
Stayed 3 nights in Apr 2024
Response from Direccion General on Apr 19, 2024
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Mara Villicaña on Apr 11, 2024
Estimado Huésped Agradecemos sus comentarios , seguiremos trabajando para fortalecer nuestras áreas de oportunidad .. lo esperamos nuevamente en Bsea Cancún Plaza ! ! !

8/10 Good

Cassandra, Aurora

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 4 nights in Apr 2024
Response from Mara Villicaña on Apr 11, 2024
Estimado Huésped Agradecemos sus comentarios , seguiremos trabajando para fortalecer nuestras áreas de oportunidad .. lo esperamos nuevamente en Bsea Cancún Plaza ! ! !

10/10 Excellent

Beatriz

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed there for 4 nights and it was amazing, friendly staff and great location.
Stayed 4 nights in Mar 2024
Response from Direccion General on Apr 3, 2024
Thank you very much for sharing your lovely comments about your experience Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Daniel Demetrius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Loved the infinity pool looking out to ocean. Friendly staff!
Stayed 5 nights in Mar 2024
Response from Reservations on Apr 1, 2024
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. Please know we truly hope to see you again and will be looking forward to your next visit!

4/10 Poor

Sagar

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Direccion General on Mar 28, 2024
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza Hotel. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!

4/10 Poor

Michelle

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Reservaciones on Mar 25, 2024
Muchas gracias por sus comentarios daremos seguimiento por el personal y esperamos volver a tenerte en nuestro hermoso hotel

6/10 Okay

Erica

Stayed 1 night in Mar 2024
Response from Direccion General on Apr 19, 2024
Thank you very much for sharing your lovely comments about your experience in Bsea Cancun Plaza. We are glad to see how much you enjoyed your stay with us. Your preference is highly appreciated, and we are happy to learn that you had a truly unforgettable experience. We are truly sorry for the inconveniences encountered; despite them, we hope you had a great stay. Please know we truly hope to see you again and will be looking forward to your next visit!

10/10 Excellent

Daniella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views! Excellent staff!
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments we hope to have you again in our beautiful hotel

10/10 Excellent

Marvin, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!! Staff was amazing!! All around good 7days for me!
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments we hope to have you again in our beautiful hotel

10/10 Excellent

Arshdeep

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Away from the city, oxxo on walking distance, friendly staff, safe and secure place, best pool and beach area
Stayed 5 nights in Mar 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

8/10 Good

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities
the hotel is a bit old looking, however the staff and cleanliness was a 10!
Stayed 3 nights in Mar 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros - Our room had an amazing view of the ocean!! We were literally on the beach and the sunrises were stunning!! Location location!! - The room was large, clean and very quiet. - Staff were very friendly and helpful. - The king size bed was very comfortable. - The kitchen and fridge were big enough. - Bus stop was very close to the hotel. - Local convenience store was just across the street. - Good price. Cons - There was no kettle in the kitchen. - My wife being 4’ 11” found the bathroom sink to be too high. - Dining options in the area were very limited. - No wifi in the room but it was very strong in the common areas. Overall, we were very happy and glad we chose this hotel for our 3 night stay. We would definitely recommend it!
Stayed 3 nights in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

8/10 Good

Leddie, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service
The property is ok and affordable. Front desk and room service were good, except the staff who accompanied us to the room she didn’t even bother helping us carrying our stuff knowing that I was carrying my toddler son, with a big back pack and pulling a suitcase, while my husband has a backpack, pulling a big suitcase and pushing a stroller
Stayed 7 nights in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

6/10 Okay

Victor

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Tiene una vista hermosa, pobre costumer service, solo tiene una bar/restaurant, tohallas muy gastadas, camas muy viejas, y baño con olor a drain todo el tiempo, nos salimos 2 noches antes del hotel.
Stayed 5 nights in Feb 2024
Response from Reservaciones on Mar 25, 2024
hola buen dia muchas gracias por sus comentarios y su visita a nuestro hermoso hotel

10/10 Excellent

Irina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Patricia, Amhertsburg

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms , safety, clean areas pools. We had great time.
Stayed 3 nights in Feb 2024
Response from Reservaciones on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Robyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Pier

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good place, convenient for location and value for money. In need of some updating but good stay.
Stayed 1 night in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Feb 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Mesmerising ocean view. Wish I could live there and watch the waves roll in!
Stayed 2 nights in Jan 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were extremely hard, NO AIRPORT SHUTTLE even tho it was on the website and it was one of the reasons why we booked this hotel in the first place. It was stressful to deal with our taxi situation cuz our return taxi the next day didn’t show up. Other than that, if this place would do a bed upgrade and take down the shuttle advertisement, we would def give it 5 stars. Beautiful beach/views!! The room was unique, cute restaurant, & friendly staffs.
Stayed 1 night in Jan 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

8/10 Good

Glenn

Liked: Cleanliness, staff & service
Great Stay! Thank You Cancun Plaza!
Just got back from a 1 week stay at Bsea - Don't listen to the whiners!!!! First (important) - this is a "condotel" not a hotel chain and not a resort. With that said this is a no frills service property. The services provided are contracted - so don't expect the Hilton - with that said the service was better than expected - restaurant food and service was very good - yes I had wifi in my room - it was clean and of course the price was very affordable. I would recommend this property to anyone on a budget and is an independent traveler that doesn't need to be pampered. The place is clean - the management company is fair - No smoking on premises (only on the beach) - laundry service $100pp for wash and dry, convenience store on property - decent prices and oxxo across the street. I only wish you could get a coffee before 8:30am and beach access before 6:00am as I am an early riser - for early coffee i walked across the street to oxxo - otherwise buy instant and use the microwave. I will be coming back to Bsea - BTW it's known locally as "Cancun Plaza" the taxi's, bus drivers, tour operators, etc. - you might want to remember this
Stayed 6 nights in Jan 2024
Response from Reservations on Mar 25, 2024
Thank you very much for your comments, we appreciate your stay in our beautiful hotel and we hope to welcome you again.

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

8/10 Good

AYAKO

Stayed 2 nights in Jan 2024

6/10 Okay

Monica

Travelled with family, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff in restaurant seemed put off by us being there. They were out of pizzas the first day and next morning for breakfast were out of bagles and pancakes. The wifi was terrible and unabe to work or watch TV. Had we known how bad the wifi was and were unable to have the kids watch netflix or any of our apps we would have chosen another hotel. We had kids and wanted to settle down at the end of the day.
Stayed 2 nights in Jan 2024

6/10 Okay

Jose

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cancun is getting old
Stayed 1 night in Jan 2024

10/10 Excellent

Hui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love our ocean view room, absolutely stunning. Room is very nice, we like the layout. Staff are nice. Our kids love Mr Pasos.
Stayed 3 nights in Dec 2023

6/10 Okay

Joel, Seattle

Disliked: Amenities, property conditions & facilities
Not a lot to like about this place other than the beach and pool area. Rooms were run down and uncomfortable, bad lighting and acoustically challenged. Shockingly, there was no WiFi in the rooms and this part of Cancun has spotty cell coverage so no way to check email or texts without going down to the courtyard. Felt like we were back in the 90’s trying to get an internet connection! Stairways smelled bad. Dining room service was brusque and the food wasn’t worth the effort. Felt like they were hanging on until the day someone buys them out and bulldozes the place.
Stayed 2 nights in Dec 2023

8/10 Good

jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service
Look oldest and the room have tide start, don’t have coffee maker, they don’t provide bottle of water, only the necessary staff. They have a convenience store so can buys food and water. The location is far from the downtown Cancun but closer to the airport.
Stayed 1 night in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023

6/10 Okay

Fernando

Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2023

8/10 Good

Bhaskar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for stay
Stayed 1 night in Nov 2023

10/10 Excellent

Huebert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice for relaxation
Stayed 1 night in Nov 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I would have given this property a five star if the walls hadn’t been so thin that you could hear people talking, not yelling, just talking in the room next to us. The restaurant was amazing and the service was great. Located right next to a bus stop so it was easy to get around. To other Americans: remember everything moves a little slower in mexico. Be patient or you will hate this hotel.
Stayed 8 nights in Oct 2023

8/10 Good

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is right on the beach, with a nice pool overlooking the beach. A restaurant & convenience store are right on site, and the room had a mini fridge and microwave, as well as some basic dishes for 2. It was clean and comfortable, most rooms have a balcony, and I am pretty sure every room has some kind of ocean view. The restaurant and bar staff are friendly, with good service.

10/10 Excellent

marlon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was in perfect location ! All rooms had a balcony and beautiful views of ocean and pool ! The lady at check in gave us an upgrade to king size ocean front view really appreciated that ! The room she gave was sound proof and big sized ! Restaurant at the pool served good quality food daily and affordable prices ! Beach was warm and clean ! Property grounds were well kept and staff friendly! Really enjoyed my stay here and will be back soon ! Thanks Bsea Cancún staff for the excellent service you all provided!
Stayed 2 nights in Sep 2023

8/10 Good

Marco

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's really good!
Stayed 5 nights in Sep 2023

4/10 Poor

LESLYE DIAZ, houston

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Pro: Beautiful Beach, Pillows were comfortable, Staff speaks English. Nice Pool for the kids. Cons: There are roaches!! I didn’t believe the other review of someone killing roaches in their room but it is true! Thankfully my husband killed the roach!! Hotel does NOT care about waking up people at 8am with their loud noise of construction. Only 1 elevator works and is super slow, no matter what floor you chose it will take you to the Lower level first! On our last day we had to turn off the AC because it was leaking water. The property is super old and not clean at all! Beds are hard, couldn’t rest well plus the loud noise doesn’t let you sleep! I will not be staying again here.
Stayed 3 nights in Sep 2023

10/10 Excellent

Ramon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023