Thank you for your review, Jamie. We are delighted that you have enjoyed your time with us. We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. Moving forward, we can assure you that our local staff will take immediate action to address your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay.