Terrace/patio

Reviews of Hilton Garden Inn Camden Waterfront Philadelphia

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 727 out of 1015 reviews" "
Rating 8 - Good. 174 out of 1015 reviews" "
Rating 6 - Okay. 43 out of 1015 reviews" "
Rating 4 - Poor. 29 out of 1015 reviews" "
Rating 2 - Terrible. 42 out of 1015 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Susan, Ocean View

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice property and surrounding area. We had a river view room and it was absolutely worth the upgrade. They have restaurant/bar on site. Parking was $27 but it was convenient and easy.
Stayed 1 night in May 2024

10/10 Excellent

roz

Liked: Cleanliness, staff & service, property conditions & facilities
Who is there for a concert? Beautiful room nice and clean. Spacious staff was very helpful. Very safe area.
Stayed 1 night in May 2024
Response from GM on May 27, 2024
Dear roz, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon when in town for a concert. Best, Bryan Keenan, GM

10/10 Excellent

Collin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic - from the front desk, to maid service, even staff rolling a laundry cart down the hall and maintenance person were friendly and helpful! Room and facilities were clean and convenient. Plenty of parking as well.
Stayed 3 nights in May 2024
Response from GM on May 27, 2024
Dear Patricia, It is awesome to hear that your stay was enjoyable! We thank you for your compliments regarding our clean rooms, great location, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write and we hope to host you again. Best, Bryan Keenan, GM

10/10 Excellent

Dana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean and overall relaxing stay
Stayed 1 night in May 2024
Response from GM on May 27, 2024
Dear Dana, We are thrilled you enjoyed your relaxing stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Jasmine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful views of the bridge! Clean room and easy parking!!
Stayed 3 nights in May 2024
Response from GM on May 27, 2024
Dear Jasmine, Thank you for taking the time to share your review. Sincere feedback like yours allows us to monitor and enhance our guest experience. We're pleased to hear that our modern hotel and great location made for an enjoyable stay. There is no better compliment than a return visit, so we hope to see you soon. Best, Bryan Keenan, GM

10/10 Excellent

Mike

Travelled with partner
This is Avery nice hotel conveniently located close to Freedom Pavillion and easy access to downtown Philly.
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Dear Mike, Thank you for sharing your review and recommendation. We're pleased to hear that our convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

Briona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

LaVonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with beautiful views! Highly recommend!
Stayed 1 night in May 2024
Response from GM on May 26, 2024
Dear LaVonia, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Bryan Keenan, GM

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 1 night in Feb 2024
Response from GM on May 24, 2024
Dear John, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Tiffanie

Travelled with group
Liked: Amenities
Excellent hotel
Stayed 1 night in May 2024
Response from GM on May 21, 2024
Dear Tiffanie, It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon. Best, Bryan Keenan, GM

10/10 Excellent

Mary Grace

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top notch.
Stayed 2 nights in Mar 2024
Response from GM on May 20, 2024
Dear Mary Grace, Thank you for your review and recommendation of our hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service met your expectations and made for a beautiful experience. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

Kendria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff are amazing
Stayed 1 night in May 2024
Response from GM on May 20, 2024
Dear Kendria, Our associates understand and believe that our valued guests deserve an exceptional stay, and we will continue to push daily to find new ways to WOW our guests. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Bryan Keenan, GM

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cameron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff was so accommodating, the snack bar was so convenient, we will definitely be staying here from now on for any concerts that are right over the bridge in Philly
Stayed 1 night in May 2024
Response from GM on May 26, 2024
Dear Cameron, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we look forward to seeing again soon for your next concert. Best, Bryan Keenan, GM

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely attentive and nice.
Stayed 2 nights in May 2024
Response from GM on May 20, 2024
Dear Timothy, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Bryan Keenan, GM

8/10 Good

Jabari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevators were very slow and PLEASE let guests know there is breakfast but it’s not free and it’s dine in
Stayed 1 night in May 2024
Response from GM on May 16, 2024
Dear Jabari, Thank you for allowing us the pleasure of hosting you! Your feedback is important to us as it demonstrates how a simple lack of communication on our part can tarnish a guest’s opinion of our hotel. We hope to see you back anytime you return to the area. Sincerely, Bryan Keenan, GM

10/10 Excellent

Jade

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always get the Riverview room the Hilton in Camden NEVER disappoints.
Stayed 2 nights in May 2024
Response from GM on May 15, 2024
Dear Jade, Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Bryan Keenan, GM

4/10 Poor

adam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy property, stayed last year it was good so we stayed again this year and unfortunately there was a ton of activity quads and dirt bikes riding up and down the road , cars playing loud music and bass at 11:30 at night , not necessarily the hotels fault but it was a let down for sure
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Adam, I'm sorry to hear that city noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Bryan Keenan, GM

8/10 Good

Lizzy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our stay expect for the parking situation. It was an additional cost to use their parking lot which I thought was odd. Never experienced that at other hotels before. Other than that, great stay.
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Lizzy, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. In the Camden area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Thank you for staying with us, and we hope to have an opportunity to serve you again. Sincerely, Bryan Keenan, GM

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit
Stayed 1 night in May 2024
Response from GM on May 14, 2024
Dear Michelle, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for walking to the Freedom Mortgage Pavilion for a concert. Hotel is really nice. Very clean, large room, and very nice staff.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear Patricia, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Bryan Keenan, GM

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Easy parking. Had fridge, microwave and coffee maker and safe. Remote check-in didn’t work.
Stayed 1 night in May 2024
Response from GM on May 13, 2024
Dear George, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

10/10 Excellent

Amelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two girls who worked 3 to 11pm, I feel bad I didn't get their names. They were so sweet and very informative about the area. Helped us with all our questions. Definitely will stay here again.
Stayed 2 nights in May 2024
Response from GM on May 13, 2024
Dear Amelia, Thank you for staying with us. I will be sure to share your very nice comments with our team; they work hard to ensure guests have a pleasant stay. I appreciate you taking the time to write a review, and we look forward to seeing you again on a return visit. Best, Bryan Keenan, GM

8/10 Good

RENATA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the new cleanliness of the hotel. I just didn't appreciate how used the linen looked.
Stayed 2 nights in May 2024
Response from GM on May 12, 2024
Dear RENATA, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding the linens. Thank you for your time in reviewing our hotel. Best, Bryan Keenan, GM

2/10 Terrible

daniela

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We asked to have the door opened for us since I had a bad knee. Someone picked up our call and said they were on the way- no one came, we were outside for 10 minutes. Additionally, in the morning we tried to call the front desk 3 times, and no answer. There was no one in the front desk. overall very poor experience, would not visit again
Stayed 1 night in May 2024
Response from GM on May 7, 2024
Dear daniela, Thank you for taking the time to share your feedback and for being our valued Guest. Typically, our staff does a terrific job of responding to our guests' needs, but that did not happen in your case. We value your comments and will use them to ensure we are more consistent in our service levels. We would be pleased to have you back and leave you with a more favorable impression. Thank you for staying with us. Sincerely, Bryan Keenan, GM

8/10 Good

Shaniqua

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in May 2024
Response from GM on May 6, 2024
Dear Shaniqua, We are thrilled to hear that we provided you with a great stay. Your review encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Bryan Keenan, GM

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location on the Camden waterfront.
Stayed 1 night in May 2024
Response from GM on May 5, 2024
Dear William, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our convenient location and amenities while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bryan Keenan, GM

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

JESSICA, Sparta

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Qyandel

Stayed 1 night in Apr 2024
Response from GM on May 20, 2024
Dear Qyandel, Thank you for choosing us. We apologize that your experience did not meet your expectations. We appreciate your feedback and hope to have the opportunity to get it right on your next visit. Sincerely, Bryan Keenan, GM

10/10 Excellent

Larry, Randallstown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Dear Larry, We appreciate your review and recommendation. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon. Best, Bryan Keenan, GM

4/10 Poor

Lila

Disliked: Staff & service
Typically sharing a poor review is not a choice made. The room had a very loud mechanical unit and housekeeping was unable to clean and refresh the rooms the next until after 5:00 pm because of staff shortage. The dining experience, was strange, to say the least, the bartender waited on us, as we were seated on the patio, and we were surprised at the inappropriate language and comments we experienced. The dining manager the next morning was wonderful and kind, unlike the evening before. The food with both dinner and breakfast the next morning was not worth going back but there are no other options in Camden. The property is not run down but there is nothing in Camden other than the Hilton.
Stayed 2 nights in Apr 2024
Response from GM on May 1, 2024
Dear Lila, I sincerely apologize for not meeting your expectations. Thank you for providing us with some feedback to work with and learn from. Our guests' experience is of the utmost importance to us, and your comments help us improve and become a better hotel. We hope you will consider a return visit in the future as we would love to provide you with a better stay.Sincerely,Bryan Keenan, GM

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Faceshockk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at property were very friendly. Gwendolyn made checkin quick and easy and answered all our questions with ease and care.
Stayed 1 night in Apr 2024
Response from GM on Apr 28, 2024
Dear Faceshockk, I am glad that you had a five-star experience at our hotel and that Gwendolyn made such a lasting impression during your visit. I will pass your comments along to the entire staff to remind them that every one of us has the chance to help make someone's day brighter. Thank you for staying with us. Best, Bryan Keenan, GM

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities
New, modern, updated, clean
Stayed 1 night in Apr 2024
Response from GM on May 5, 2024
Dear Molly, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Brian

Travelled with family
Right on the Rutgers campus and the waterfront in Camden with a minute drive to Phili.
Stayed 1 night in Apr 2024
Response from GM on Apr 23, 2024
Dear Brian, Our location is loved by many of our guests, and I am glad it was a perfect fit for your travels as well. We do our best to make sure that our hotel is a direct reflection of the vibrant, fun area in which we are located. Thank you for your business and your great review. Please come back soon! Best, Bryan Keenan, GM

10/10 Excellent

Gabriela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again, overall was a great stay, beds are comfy. Pillows no so much. View was great, area was convenient and quiet in general. The only problem was cars driving by with very loud music at times in the middle of the night.
Stayed 3 nights in Apr 2024
Response from GM on Apr 23, 2024
Dear Gabriela, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the pillows and outside noise pollution. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Sincerely, Bryan Keenan, GM

10/10 Excellent

Al Razi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great waterfront hotel next to the aquarium.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Al Razi, It is fantastic to know that our gorgeous location, crisp accommodations, and proximity to the aquarium all contributed to a five-star experience. We appreciate your kind words and your patronage. Hosting you was a pleasure, and we hope to do so again soon. Best, Bryan Keenan, GM

4/10 Poor

Frank

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Expensive and had to pay $25 extra for parking. They had water bottles in the room implying it was free. However the fine print stated it was only free for Hilton Honors preferred members. Everyone else had to pay extra.
Stayed 1 night in Apr 2024
Response from GM on Apr 17, 2024
Dear Frank, I'm truly sorry to hear that your recent stay with us didn't meet your expectations. As our guest, you deserve to feel valued and satisfied, and it's disheartening to know that we fell short in delivering that experience to you. Thank you for taking the time to share your review with us. Sincerely, Bryan Keenan, GM

10/10 Excellent

Amy

Liked: Staff & service, property conditions & facilities
Great location. On the Delaware river. Easy access to
Stayed 3 nights in Apr 2024
Response from GM on Apr 17, 2024
Dear Amy, Thank you for your kind comments. I am thrilled that you liked our convenient and easily accessible location. The best compliment is a return stay. We appreciate your business and look forward to seeing you again soon. Best, Bryan Keenan, GM

10/10 Excellent

derrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Apr 2024
Response from GM on Apr 14, 2024
Dear derrick, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Bryan Keenan, GM

10/10 Excellent

Zulimar

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from GM on Apr 13, 2024
Dear Zulimar, It is wonderful to know that your stay was excellent. We love hearing that you appreciated our friendly service and amenities while visiting. Your feedback, including recommendations for improvement, is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Bryan Keenan, GM

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people
Stayed 2 nights in Apr 2024
Response from GM on Apr 12, 2024
Dear Kerry, We love all compliments, but hearing that the staff was the main reason you loved your stay is music to our ears. Thank you so much for choosing Hilton Garden Inn and letting us know how much you enjoyed your stay. We will be ready and waiting to host you again the next time your travels bring you to Camden. Best, Bryan Keenan, GM

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean & super convenient every time I make a trip to Philly
Stayed 1 night in Apr 2024
Response from GM on Apr 11, 2024
Dear Ashley, The Hilton Garden Inn brand is known for cleanliness and consistently great hotel experiences at fair prices. Thank you for choosing us as your favorite hotel in the Philadelphia area and sharing this lovely review. We enjoy hosting you and look forward to your return! Best, Bryan Keenan, GM

10/10 Excellent

Larry Jr

Stayed 4 nights in Apr 2024
Response from GM on May 1, 2024
Dear Larry Jr, We are thrilled you had a perfect stay! Thank you for the review, and please visit us again. Best, Bryan Keenan, GM

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No ROOM SERVICE, when it was advertised on the TV, on the QR code in bedroom. Regret paying for parking when there was plenty parking outside the hotel. 1 of the room keys would not work after 1 day and when leaving same thing.
Stayed 2 nights in Apr 2024
Response from GM on Apr 10, 2024
Dear Daniel, I'm sorry to hear not every aspect of your stay met your expectations. We improve our service through our guests' feedback, and yours is appreciated. We can't thank you enough for your business and hope to better serve you in the near future. Sincerely, Bryan Keenan, GM