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Reviews of Ashley Hotel

2.5 out of 5
Ashley Hotel
74 Chesterton Road, Cambridge, England

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 274 reviews" "
Rating 8 - Good. 114 out of 274 reviews" "
Rating 6 - Okay. 49 out of 274 reviews" "
Rating 4 - Poor. 17 out of 274 reviews" "
Rating 2 - Terrible. 14 out of 274 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Really good location to walk into city centre. Really clean, great cooked breakfast, parking.
Stayed 1 night in May 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Check in went smoothly with a lovely Iranian lady, she was very kind and helpful! The double room we were given was a good size with tea and coffee making facilities, and it overlooked the river and park, the room was warm and everything was clean, the bed was comfy, so no complaints about the room at all. All staff was lovely, polite and helpful!!! We really enjoyed our stay at the Arundel House Hotel and will no doubt be returning!!!
Stayed 2 nights in Apr 2024

6/10 Okay

Kirsty

Liked: Cleanliness, staff & service
The hotel is perfectly serviceable, but there is little that is modern or special (and this is reflected in the price). Reception and breakfast staff were lovely, but reception is only open between 3 and 9pm. Soundproofing between rooms is poor. It's a lovely walk along the river into the centre of the city.
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good and has everything you need for a short stay, if maybe a bit dated. One challenge is that I could hear every footstep from the room above. The room was tidy but things such as the cups and kettle had dust on them and there was some hair left for me in the shower. One thing I will say was that the staff at breakfast were great and couldn't do enough for you. Overall, a good short stop in Cambridge.
Stayed 1 night in Feb 2024

8/10 Good

Grant

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great, the rooms were clean. Not a modern hotel but a comfortable hotel, we would stay again
Stayed 2 nights in Feb 2024

8/10 Good

Sarah

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff friendly.. on-suite a bit cosy, needed some tlc.. didn't feel I could use the shower ( a bit grubby).. other than that the rest was ok.. breakfast was good. We could hear people coming in at night, and in the rooms either side and above..
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet with parking spaces
It's nice and quiet. Beautiful breakfast room, both setting and taste.
Stayed 1 night in Feb 2024

10/10 Excellent

Alistair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location with many nice restaurants and bars within a short walk....but there was no noise from any of these Ample Parking is also a great bonus. We enjoyed a cooked breakfast to start our day off which was very nice
Stayed 1 night in Jan 2024

8/10 Good

Hilary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ashley hotel looks a little tired and dated. But the hotel is clean with comfy beds. Friendly staff too. And the English Breakfast is excellent.
Stayed 2 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
Lovely hotel with very friendly and efficient staff. 3 person room, a rare find
Stayed 2 nights in Dec 2023

10/10 Excellent

Francesca

Stayed 1 night in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Perfect location 15’ walk or frequent bus service to city centre. Bed v comfortable and clean - super breakfast friendly staff and great value for money
Stayed 2 nights in Dec 2023

10/10 Excellent

Max

Stayed 1 night in Dec 2023

10/10 Excellent

Jesús Julio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 2 nights in Nov 2023

8/10 Good

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good Breakfast. Ample parking. Good value for money. Good for links to city center. Internal and external sound proofing could be better.
Stayed 1 night in Nov 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Richard

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
This was an adequate stay. The breakfast room/service was very good, but the remainder of the hotel is old, tired, and mattress was exceptionally soft ( negative)
Stayed 1 night in Nov 2023

8/10 Good

Lynne

A great stay for our 2 days in Cambridge. We were able to walk into the city centre and leave the car at the hotel. Quite a few pubs around for dinner especially one right on the river. The staff were extremely friendly and helpful. Our breakfast was plentiful and included a full cooked breakfast as well as croissants, cereal, yogurt and muffins. The rooms could be a little cleaner and our shower leaked onto the bathroom floor.
Stayed 2 nights in Nov 2023

2/10 Terrible

Jodie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms smelt, the mattress was broken with springs sticking through. Pulled the sheets back to reveal a frayed, stained dirty filthy mattress. No one around to speak to, no reply from emails and phones calls to Ashley Hotel and Arundel Hotel. Avoid.
Stayed 1 night in Oct 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Lord Nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I definitely would stay again!
Just going out so have to be brief. This is not a modern hotel by any means. More of a grand old lady. But what it lacks in sparkle is more than made up for by the comfort, the cleanliness, the free parking and free wi-fi (I was in room 1) the ultra attentive and polite staff and the excellent breakfast. I would definitely stay here again.
Stayed 1 night in Oct 2023

6/10 Okay

Jucilene

Stayed 3 nights in Oct 2023

10/10 Excellent

Brian, Adelaide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed two nights here it was wonderful we had a room on the second floor & we had a little sun room this was lovely. We had two cooked breakfast here two mornings it was great & the staff were wonderful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Very well situated hotel within 5 minutes walking to the river and only a stroll into the town, really large private car park at the rear and a pub 1 minute away should you have the need which I did and it’s fine, only slight criticism is the en-suite was really small, really really small but that’s it,yes would stay again,really enjoyed our weekend in Cambridge
Stayed 2 nights in Oct 2023

6/10 Okay

Sheila

The shower did not drain , the phone had not been dusted or cleaned in ages and the glasses were not cleaned , didn’t look like the floor had been vacuumed.
Stayed 1 night in Sep 2023

10/10 Excellent

Lynn

Stayed 1 night in Sep 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
House staff were great, front desk lady was a little rough around the edges.
Stayed 3 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Strange check in procedure and dated decor
The check-in procedure was carried out at a sister hotel which was a 10 minute walk down the road. The rooms are dated but they were clean and well stocked with towels and amenities, even if there was a smell of damp. Included breakfast was nice and plenty of parking available. I really feel as though more signage should exist for guests who haven't stayed before.
Stayed 1 night in Sep 2023

10/10 Excellent

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was very good , Breakfast was excellent. Going back next week!
Stayed 3 nights in Sep 2023

2/10 Terrible

Sajjad

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atrocious!
I can't believe this "hotel" is in Cambridge in this day and age and still operating! Broken curtains/windows, toilet not flushing bath not draining and on top of it a message on steamed up bath window, photo attached. Showed this to the receptionist it made him jump. Despite the complaint about the issues in the room, no action was taken during my three-day stay at this creepy place.
Stayed 3 nights in Sep 2023

8/10 Good

Gabriele

Stayed 2 nights in Sep 2023

6/10 Okay

Geri

Travelled with group
Liked: Staff & service
When i booked I requested a family room with 3 single beds. This didn’t happen. Also thought the room would be on the ground floor. Ours was the top of the building up many stairs. Told we couldn’t change as the family rooms were already booked.
Stayed 2 nights in Sep 2023

8/10 Good

STEPHEN

Liked: Cleanliness, amenities, property conditions & facilities
I was impressed by the competative price with Expedia.
Stayed 1 night in Aug 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff very helpful and friendly. We had pleasant stay. Only negative was that the room was very warm - we stayed over a lovely warm (25c) weekend.
Stayed 2 nights in Aug 2023

6/10 Okay

Chris

Stayed 1 night in Aug 2023

8/10 Good

Darren

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very convenient to walk to the centre along the river.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and good location to be able to walk into Cambridge. There was no shower but a bath in the family room which was tricky. There was the old fashioned rubber attachment to attach to the bath taps
Stayed 1 night in Aug 2023

8/10 Good

Tara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a quirky layout, nicely decorated room with period features, blackout curtains and modern en-suite, friendly and accommodating staff. It would have been nice if the TV was on a swivel arm as it was secured to the wall so we could not really watch TV in bed and it would have been nice if check in was earlier than 3pm. Overall we had a good stay and would stay here again.
Stayed 1 night in Aug 2023

6/10 Okay

Jayne

Travelled with family
Liked: Cleanliness
Check in arrangements were terrible , was advised that I could collect room key early from sister hotel down the road as we were attending a festival and would be back too late for check in . On arrival we rang the door bell at the Ashley to find out location of the sister hotel , they gave us directions and told us to walk down and collect the key , on arrival at the sister hotel they told us we don’t have the room keys here we would have to go back to the Ashley and wait for someone to come and check us in , after walking back to the Ashley we were met by the cleaning ladies who gave us a key . The same ladies served our breakfast the next morning they were very pleasant and hard working . The room was clean and comfortable , the shower wasn’t very good and needs replacing . Not sure why but room was very hot as the heating had been out on . The reception staff need to be sure that what they say can be done is achievable as information we were given wasn’t what actually happened on the day .
Stayed 1 night in Jul 2023

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean. Very generous breakfast included in the price. Free parking and good walking/cycling access to Cambridge centre via a pedestrian bridge onto Midsummer Common. Reasonable price. Ideal for a 2-3 day stay.
Stayed 1 night in Jul 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
The room is far better than premier inn. Breakfast (full English or Continental) was included and served by a waitress and excellent. Parking was free. Access to the city center was easy (20 mins walk). Our room was disturbed by the kitchen extractor fan in the early morning. But it still deserves a 5 star :-)
Stayed 1 night in Jul 2023

8/10 Good

ioan, England

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Jean

Travelled with partner
Liked: Staff & service, property conditions & facilities
Charming room, helpful staff, good breakfast. Convenient to walk into CAMBRIDGE! Dining options close by, easy parking. Thank you for a lovely stay!
Stayed 2 nights in Jul 2023

6/10 Okay

SL

Liked: Cleanliness
Old and tired but clean
Very old and tired, limited reception and facilities but clean and friendly
Stayed 1 night in Jul 2023

8/10 Good

Karen

Stayed 2 nights in Jul 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service
In the middle of a re-furb, however, the service and quality were excellent. 15 minute walk to city centre and all local service came in very handy.
Stayed 2 nights in Jul 2023

6/10 Okay

Dennis

Stayed 3 nights in Jul 2023

8/10 Good

Arthur

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Hair in sink and shower, and carpet was dirty upon arrival.
Stayed 1 night in Jul 2023