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Reviews of Terrace Suites

3 out of 5
Terrace Suites
2363 Highway 94, Callander, ON

Reviews

9.2

Wonderful

Rating 10 - Excellent. 327 out of 483 reviews" "
Rating 8 - Good. 125 out of 483 reviews" "
Rating 6 - Okay. 25 out of 483 reviews" "
Rating 4 - Poor. 4 out of 483 reviews" "
Rating 2 - Terrible. 2 out of 483 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Cody

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
It was a beautiful spot, very high end for what you pay. Staff not very friendly and don’t really have good communication skills, they didn’t let me know what to expect when I arrived, just figured I knew what to do. When we got there we couldn’t find our room, due to poor instructions. Then in the morning we got a complaint from the staff about our children reading “hello, sorry for bugging you, if you have a child in your care can you handle this” 1: i dont know what she was talking about 2: i put 4 people (2 adults 2 kids) when I booked the room so they should know I have kids? 3: I can’t exactly put a muzzle on my kids, we told them to be quiet but there’s only so much you can do. I don’t think we will be staying there again, again, it was a beautiful place, but the staff definitely ruined it.
Stayed 1 night in May 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Travelled with partner
Liked: Amenities
Quiet scenic and very clean will highly recommend!!
Stayed 1 night in May 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved everything
Stayed 1 night in May 2024

10/10 Excellent

neil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot, clean quiet and very scenic. Very friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and everything looks very recently updated. We loved the fact there was a front and back balcony and dishes and glassware in the room as well as coffee and tea. The breakfast was tasty and convenient to heat up in the microwave whenever we wanted. The staff went to extra effort when I asked for milk for the tea and coffee. The bed was very comfortable. Our only complaint was that the room was very warm even with the heat turned off completely.so we also were unable to make use of the fireplace. But we would definitely stay there again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alba

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Room is clean and peaceful. You need to drive to the closest town within 3 minutes and from there do the any hiking. They have a cute golf course that should be open within a few weeks! North Bay is about 20 min drive as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Franco

Travelled with partner
Liked: Cleanliness, amenities
Absolutely stunning, clean comfortable, and fantastic view !
Stayed 1 night in Apr 2024

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 1 night in Apr 2024

10/10 Excellent

Asma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent clean and cozy
Stayed 1 night in Apr 2024

10/10 Excellent

els

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place ,nicely renowned
Stayed 1 night in Apr 2024
Response from K on Apr 20, 2024
Thankyou for the fantastic review hope you enjoy your stay.

8/10 Good

mary jo

Stayed 2 nights in Mar 2024

8/10 Good

Patti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Apr 2024

10/10 Excellent

Chelsey

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely! I will be staying here monthly on my business trips!
Stayed 2 nights in Apr 2024

10/10 Excellent

Hugh S

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the tranquility and the view of the lake. Next time id request a second floor room to appreciate the beauty even more.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views and great rooms. Nostalgic log cabin vibes, simple and clean with lots of space.
Stayed 2 nights in Apr 2024

10/10 Excellent

harpreet

Stayed 2 nights in Apr 2024

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Carmine

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating. Check in was simple. Room was very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would definitely come back!!
Stayed 1 night in Mar 2024

6/10 Okay

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the first night as it was peaceful and quiet, however the second night people were in the room next to us and there were young girls running up and down the hall screeching and yelling until almost midnight. They were only spoken too about the noise once and that really ticked me off as we stayed at this hotel for the quiet and did not get any the second night at all. Overall the hotel itself was great and the staff was amazing and helpful
Stayed 2 nights in Mar 2024
Response from Terrace Suites Staff on Mar 29, 2024
We do apologize for your inconvenience. A restful stay is what we strive for so we definitely will monitor this more closely in the future. Thank you for choosing Terrace Suites and hope to see you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely gorgeous! Rooms are well-appointed and very clean. My room was at the front of the building and what a view over the lake!! Would highly recommend, and am already planning my next trip to stay here again! I recommend slippers for winter stays as the tile floors felt cold on my feet. Thankfully I packed mine! Had a bit of a challenge with the key system and Lisa did an amazing job getting it resolved! I checked in after office hours and she was so kind despite my grumpiness after a long drive. The way she managed this shows how much she cares about her guests! It was worth the 4 hour drive.
Stayed 1 night in Mar 2024
Response from Lisa and staff on Mar 29, 2024
Awhhh well Thank You So much! And You were Wonderful and most kind. 4 Hours or not, you are First, and what took me only10 mins to get to you, was not a problem. I'm glad I could Help. You are in Good hands here so please stay with us anytime.

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Mar 2024
Response from Lisa on Mar 29, 2024
Thank Youuu. Please visit again.

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Terrace Suites on Mar 29, 2024
We are here. Thank you so much.

6/10 Okay

Jennifer

Disliked: Staff & service
Stayed 2 nights in Mar 2024

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness
Disliked: Amenities
No coffee available in room and no clean up done.
Stayed 2 nights in Mar 2024
Response from The staff at Terrace Suites on Mar 29, 2024
We apologize for this inconvenience. We will be sure to improve our standards.

10/10 Excellent

Sofie

Liked: Cleanliness, property conditions & facilities
Good!
Stayed 2 nights in Mar 2024

8/10 Good

Judy

Stayed 1 night in Mar 2024

10/10 Excellent

Kent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good view over lake and everything was clean and newer. Would recommend
Stayed 1 night in Mar 2024

8/10 Good

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where I proposed a Promise to my Girl. After delivering the ring and the decorations to the staff, they made the suite so amazingly wonderful. I entrusted them with my ring to be placed in a specific area and they did just that and then some. 10/10 I would recommend Terrace Suites again and Im sure Ill be returning in the summer for the amazing views it has.
Stayed 1 night in Feb 2024
Response from Lisa and the Terrace Suites staff on Mar 29, 2024
Wow. Very sweet to sayyy. And it was our pleasure to make this Wonderful day special. We are here, and anything else we can do, don't be shy. Stay with us Anytime.

8/10 Good

Dan and Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Staci, North Bay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was spacious and up to date.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Patti

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the size of the room. Breakfast options. The wood decor,tge view Staff are so friendly Will come again!
Stayed 1 night in Jan 2024
Response from Lisa and the Terrace Suites staff on Mar 29, 2024
Great to hear. Ty for everything.

8/10 Good

Trina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was cozy, the walk in shower with two spouts was wonderful, the fireplace was awesome and view of the frozen lake was magical. We accidentally locked ourselves out of the room and the lady on her way to work hurried up to help us. I would go back. Cozy romantic getaway. The breakfast should be axed. It was pre-made and gross. The coffee was bad, too.
Stayed 2 nights in Dec 2023
Response from Lisa on Mar 29, 2024
Thank you for staying with us. Helping you was not a problem, at all. I apologize for the coffee. I know it's my Perk of the day too. I Will look into this, for sure. Have a great day.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024

10/10 Excellent

Anthony

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Aaron

Stayed 2 nights in Jan 2024

8/10 Good

Dino

Stayed 1 night in Dec 2023

10/10 Excellent

Doyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Terrace Suites Management on Nov 6, 2023
Thank-you Doyle for your patronage, we hope you will stay with us again!

6/10 Okay

PHYLLIS

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
The room was extremely warm... lamp not working in bedroom, lighting in living room too bright, flood light shining into room at night, cost too high.
Stayed 1 night in Oct 2023
Response from Terrace Suites Management on Nov 6, 2023
Hi Phyllis,Thank-you for staying with us. We regret that your experience was not to your expectations. Thank-you for notifying us about the lighting, we will have maintenance address this immediately. We do have black out curtains in each room to block out any exterior lighting.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting overlooking the lake is beautiful and it is very peaceful and quiet.
Stayed 2 nights in Oct 2023
Response from Lisa on Oct 30, 2023
Well Thank You. We sure are Glad to have had you. Plesse visit us again.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. The fire place didn’t work properly but other than that, this property is cozy, comfortable and classy. Customer service very friendly. We would definitely stay her again.
Stayed 1 night in Aug 2023
Response from Terrace Suites Management on Oct 27, 2023
Thank-you for your feedback Jonathan. I will have maintenance look into the issue with the fireplace and have it remedied immediately. We hope you’ll stay with us again!

10/10 Excellent

Kathryn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Terrace Suites Management on Oct 26, 2023
Thank-you for appreciating our cleanliness, we hope you will stay with us again!

10/10 Excellent

Chad

Travelled with group
Very clean rooms. Recently renovated.
Stayed 2 nights in Oct 2023
Response from Terrace Suites Management on Oct 26, 2023
Thank-you for appreciating our recent renovations and our cleanliness, we take pride in providing the best guest experience we can. We hope you'll stay with us again!