Indoor pool, 2 outdoor pools, free cabanas, pool umbrellas
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Reviews of Vista Encantada Spa Resort & Residences

4.5 out of 5
Vista Encantada Spa Resort & Residences
Carretera Transpenisnsular Km 7.3, Cabo San Lucas, BCS

Reviews

8.4

Very good

Rating 10 - Excellent. 14 out of 23 reviews" "
Rating 8 - Good. 2 out of 23 reviews" "
Rating 6 - Okay. 4 out of 23 reviews" "
Rating 4 - Poor. 2 out of 23 reviews" "
Rating 2 - Terrible. 1 out of 23 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Leydi Laura Ford

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cada año vicito este hotel ,esta vez estube en Vista encantada mi experiencia fue unica.Desde que llegamos hasta que nos fuimos .Las personas son muy amables y te hacen sentir como en casa ,la comida super y con mucha variedad,El dasayuno en las Maria's lo mejor .Los restaurantes super. Tuve la oportunidad de ir al SPA es unico nunca he visto otro igual. Yo fui en plan familiar y es muy seguro.
Stayed 4 nights in Jun 2023

4/10 Poor

Melissa

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

Weidong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Host on Jun 10, 2023
Thank you very much for your kind comments. We all had great pleasure being of service to you.

4/10 Poor

Erica

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall, I would not recommend this hotel. There are some positive aspects such as the rooftop pool and the gym which are both beautiful. The rooms seem like they were designed by a completely different company than the other facilities. Vista Encantada is right next to Hacienda Encantada which makes it very easy to use both facilities. Our room (two bedroom) was VERY spacious but that is the only positive on the room. The decorations are bizarre. There are knick knacks and fake flowers and strange artwork everywhere. I even tried to put some of the knick knacks away to help with the vibe but the vases of fake flowers which are on almost every surface (coffee tables, bathroom counters, bedside tables) are literally glued to the counter so they cannot be removed. There was a single prescription pill left on the floor of my 2 year old sons room, which after googling determined it was a prescription sleeping pill. I was horrified that this was missed as he could have easily discovered this and put it in his mouth. After bring this to the attention of the front desk there was very little acknowledgement of this and just a simple "sorry for that". Lastly, one of the bedrooms smelled SO strongly of onions and peppers being cooked that it seemed like the restaurant kitchen was literally venting the stove into the room. After bringing this to the attention of the hotel, they just sprayed an insane amount of air freshener to cover it which got rid of the smell but was almost worse.
Response from Host on Jun 10, 2023
Thank you for sharing your comments with us. We have retrain our housekeeping team members as to hovering all areas meticulously. We hope to have the opportunity of you staying with us again as we have made improvements based on your recommendations.

10/10 Excellent

Ronald, Brea

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

roberto carlos

Stayed 4 nights in Jun 2022

10/10 Excellent

Nicole Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our family’s first time in Cabo and we’re thrilled that we chose this resort. It was beautiful, secure, and incredibly friendly. As a single mom traveling with my three kids, we felt so cared for and safe. Raul, Trinidad, Paul, Cynthia, and Alejandra were amazing! We will definitely be back. I miss the rooftop pool so much already!
Stayed 4 nights in Mar 2022
Response from Cocierge on Apr 6, 2022
Dear Nicole, we all had great pleasure being of service to you and loved ones. Raul, Trinidad, Paul, Cynthia, Alejandra, Jorge and the entire team we thank you for this opportunity in serving you. Sunny greetings, JL and team.

10/10 Excellent

Douglas LeRoy

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021
Response from Host on Jun 10, 2023
Thank so very much for staying with us. Sunny greetings from all of us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went to cabo for my Bachelorette and had 9 other girls with me, so i booked the 4 bedroom penthouse. Best decision i made hands down. The penthouse was everything that we asked for and more. We never felt squished or anything. Each room had their own bathroom with 2 sinks. Also, another guest bathroom next to the kitchen. We had 2 balconies, one of them was huge and had a plunge pool/jacuzzi and bbq grill. Also, the staff was amazing, they did so much and beyond what we asked for if we needed anything. They have a covid test area as well, so it was very convenient and very quick to do if you need it to fly back home. Their rooftop breakfast buffet was very delicious and where it was located had breathtaking views at every turn you look out. The resort sat kind of on a cliff, so we had views of the ocean on both sides and in front was the view of a cliff with a light house and a small beautifully architectured church. The infiniti pool was very nice. Had the best view as well. I will definitely come back here. You have gained a loyal costumer. Highly recommend
Stayed 3 nights in Jul 2021
Response from Jean-Louis on Aug 4, 2021
Dear guest, we al had great pleasure being of assistance to you while having a bachelorette get together. We all are grateful for your visit. Please do recommend us to your friends and family. Cordially, Jean-Louis and team.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Room was beautiful and had a beautiful view
Stayed 2 nights in Jul 2021
Response from Jean-Louis on Jul 21, 2021
On behalf of my team, I would like to thank you so very much for your kind message. We look forward greeting and pampering you soon. Warm regards, Jean-Louis

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Breathtaking views and great gardens/pools/restaurants. Cons: Front Desk/Concierge service via phone is very very slow. Hardly anyone answers and if they do, it takes them a long time too. May be they're short staffed, but it was frustrating at times.
Stayed 4 nights in Jun 2021
Response from Cocierge on Jun 30, 2021
Appreciate you took the time to share this review. Thank you though for giving us a 5 out of 5. Yes we had some opportunities in our FD/ Concierge as some associates got covid and we had more on our plate. We hope next time to be more efficient. Please accept our apologies.

2/10 Terrible

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There racist
Stayed 4 nights in Jun 2021
Response from Jean-Louis on Jun 24, 2021
Sorry for this perception of yours. We have strickt rules as to wear face protection in sake of your health and the ones around you. This corona19 virus is killig people and it's no joke.

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Better to spend your time elsewhere
This place was a massive disappointment. The reception service ruined things for us and our room was directly under the lobby. Starting at 6am, chairs were loudly moved across wood floors for an hour. It was pretty clean. Waitstaff were generally great. BUT, from the airport to our departure we often had to deal with reception staff who didn't seem to have a clue and didn't make any effort to streamline the check-in process or help us with activities we had planned. First, we booked the airport shuttle with them and we had to wait about 40 minutes after our flight for the shuttle with our baggage in the extreme heat. Then the check in process took two hours. They tried telling us we owed the entire amount we'd prepaid for our stay and wanted receipts. This gave me no confidence in them off the bat. First, they sent us to the timeshare line. Side note, staff would often try and solicit us for said timeshare during our stay. VERY annoying. We bought a tour through them before our arrival (which, great decision because the concierge was either never there or there was a huge line). I emailed about this tour in advance because they had no confirmation number. Took 40 minutes of sitting at reception to work that out. We bought the all inclusive and no one told us in advance that we'd need reservations for dinner at most of the restaurants, which were pretty much buffet only the entire time and not quality. We didn't get welcome package or many other details that had been promised.
Stayed 5 nights in Jun 2021
Response from Jean-Louis on Jun 24, 2021
Thank you for sharing your comments. Definitely these are diffcult times with covid19 everywhere so restaurants are allowed to have a certain capacity like only 40% and sometimes only 30% due to this health situation. We would love to having you giving us an opportunity when things in town are better. God bless.

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021
Response from DayaneC on Mar 31, 2021
Dear Guest, Thank you for your review of our property. Please do recommend us to friends and family. Kind Regards,

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Beautiful private pool with a view — we saw whales from our patio. The landscaping, grounds, and overall atmosphere is well appointed and quiet to create the restful environment we hoped for. Great food in each of the restaurants. Very attentive and friendly staff to help you book excursions. We hope to be back and bring family.
Stayed 4 nights in Dec 2020

10/10 Excellent

ElenaS, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there for 5 days 4 nights over thanksgiving, it was a wonderful stay. The hotel has beautiful view of the hills and ocean! The rooftop pool is amazing! The staff was friendly and very helpful especially our personal butler Omar! Definitely recommend this hotel to my friends!
Stayed 4 nights in Nov 2020
Response from Jean-Louis on Dec 2, 2020
Dear Elena, thank you so very much for sharing your comments of a wonderful Thanksgiving vacations with us. We are honored we had the opportunity as to show you how much we care in a Fun & Save environment. Please come back soon and kindly do recommend us to friends and family. Cordially, Jean-Louis, Omar, Dayane, and entire team.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Vista was very underwhelming for us after having stayed at Hacienda Encantada and being married there. We had high expectations for the food, drinks, and overall quality of service to exceed what we had experienced at Hacienda and it did not even come close but with a much higher price. We spent most of our weekend trip at Hacienda Encantada due to poor customer service at both bars and poor quality food for an extremely high price at the restaurant at Vista.
Stayed 2 nights in Oct 2020
Response from Jean-Louis on Dec 2, 2020
Dear Anonymous, thank you for your feedback. Sorry I cannot read your name, as I do contact all my guests in case there was an inconvenience with their stay and assure them that we have make things better for an impecable future fun and healthy stay with us. Season greetings from me and team. Cordially, Jean-Louis

6/10 Okay

Cory, Dallas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants are open yet. Only very ok room service
Stayed 3 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 5 nights in Dec 2019
Response from General Manager on Jan 16, 2020
Thank you for staying with us. All of our dedicated service ambassadors will be there for you 24/7. We love to pamper all of our guests.

6/10 Okay

Soso, San jose

Travelled with family
Liked: Cleanliness
New property, really needs to “work out the kinks.”
Stayed 5 nights in Dec 2019
Response from General Manager on Jan 16, 2020
Thank you for your feed back. Best wishes for a successful 2020.

10/10 Excellent

Sunil, SF Bay Area

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at this property was a memorable experience of true guest service, amenities, and quality of food. Will definitely recommend!
Stayed 6 nights in Dec 2019
Response from General Manager on Jan 16, 2020
Thank you for mentioning you had a great vacation experience with us. We love what we do and enjoy to deliver but the best service and attention to detail as to have all our guests enjoying a memorable vacation at Vista Encantada.

10/10 Excellent

Jason, Portland, Oregon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest propery that we have stayed at in Cabo, and we have been coming for years. The food at Mestizo was amazing, and everything was included. The staff was next level: Jorge, Abel, Fransico, Adith were fabulous waiting staff, Gurillermo nailed it as our butler. We lucked out booking this place! Highly recommended!
Stayed 5 nights in Nov 2019
Response from Ambassador on Dec 5, 2019
Dear Jason, thank you very much for your kind message mentioning all the ones who made your stay with us memorable. Guillermo and the others love to offer personalized attention to detail. Don't expect less on your next visit. Warm regards from me and team. Merry Christmas!!! Cordially, Jean-Louis