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Reviews of Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive

3.5 out of 5
Villa del Palmar Beach Resort Cabo San Lucas - All Inclusive
Camino Viejo a San Jose Cabo San Lucas, KM 0.5, Col. El Medano, Cabo San Lucas, BCS

Reviews

8.6

Excellent

Rating 10 - Excellent. 192 out of 344 reviews" "
Rating 8 - Good. 82 out of 344 reviews" "
Rating 6 - Okay. 43 out of 344 reviews" "
Rating 4 - Poor. 14 out of 344 reviews" "
Rating 2 - Terrible. 13 out of 344 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis Guillermo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely go back and recommend this resort to my friends and family. They had great customer service, good food options and the beach was beautiful. Staff was very friendly and the hotel was always clean.
Stayed 3 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 22, 2024
Dear Luis Guillermo, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

10/10 Excellent

Cherene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and polite.. Housekeeping was so attentive to every detail in our room..
Stayed 5 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 22, 2024
Dear Cherene, It's fantastic to hear that you had such an awesome and relaxing week at Villa Del Palmar! Our team works hard to ensure that every aspect of your stay is enjoyable, and I'm thrilled that you found our staff helpful and polite. Housekeeping are indeed a gem, and I'm delighted to hear that provided such excellent service by the room. Your loyalty and enthusiasm mean the world to us, and we can't wait to welcome you and your family back for another memorable stay in the future! Respectfully...

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated the 'small' all inclusive. Very few people - well staffed and cared for all ten days.
Stayed 9 nights in Apr 2024
Response from Naúm Morán on May 21, 2024
Dear Tina,Thank you for taking the time to give us your kind rating.We are honored to read that you enjoyed your time with us.We look forward to the opportunity of hosting you again at our beautiful resort.Respectfully,

10/10 Excellent

Elfega

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
10/10 no complaints whatsoever. Def will be coming back.
Stayed 4 nights in May 2024
Response from Naúm Morán on May 21, 2024
Dear Elfega,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great in pools, restaurant and cleaning crew. Front desk assistant, just average.
Stayed 6 nights in May 2024
Response from Naúm Morán on May 21, 2024
Dear Lisa,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Randall Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay here again
Stayed 4 nights in May 2024
Response from Naúm Morán on May 20, 2024
Dear Randall Lee:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Charlisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perfect for us and our family. I have a 4 year old and a nearly 2 year old. It was just war we needed. Everything was explained to me while I was there and I got the opportunity to do everything I wanted. Breakfast is the best. I will be back.
Stayed 5 nights in May 2024
Response from Naúm Morán on May 21, 2024
Dear Charlisa,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

cavin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, relaxing resort
Stayed 6 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 19, 2024
Dear cavin, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

2/10 Terrible

Daisy, BEAVERTON

Travelled with family
Watch out for the umbrellas! I am very disappointed in our experience at Villa del Palmar Cabo. I booked 3 rooms for my family and both sets of grandparents for what I thought would be a wonderful experience. We arrived Sunday April 7th for 5 nights. On Monday, while we were sitting at one of your restaurants my mother in law tripped because her foot got stuck in one of the poorly placed umbrellas at the restaurant. This absolutely changed our plans while in Cabo and after escalating this to management while at the resort, they finally agreed to cover the hospital charges (we ended up only receiving partial credit). We saw so many people almost trip, I genuinely feel this is a lawsuit waiting to happen.
Stayed 5 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 19, 2024
Dear Daisy, We are aware of the situation, and a solution has been reached with you in previous emails and calls we have had.We appreciate your comments about our resort, and we will take steps to prevent this from happening again.Have an excellent day.

8/10 Good

Douglas Edward

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
scenery was very pretty, beach was hard to walk on, very sloped and soft, sand was coarse. after a long flight and taxi ride to venue,(we had to procure) i was unable to get around. staff checking us in were more concerned with the "selling" of time share, and wouldn't let me go to room until i agreed to tour the next day. i finally just wheeled off in my wheelchair. i didn't go the next day
Stayed 6 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 17, 2024
Dear Douglas Edward, Thank you so much for taking the time to write your comments. Your observations are very valuable since they let us know how we are doing and where we may need to make improvements. We understand that you are concerned about the way we manage the vacation ownership presentation. Please be informed that we have forwarded your comments to the sales and marketing management, they will work with their staff to improve this situatioo in order to avoid complaints in the future about the content from our valuable guests like you. On the other hand Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation,

6/10 Okay

Alondra

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Upon arrival they do a $500 hold on your card which is not mentioned. They also offer you a complementary breakfast the next morning for you to view the property/ Presentation and they say it’s 90 minutes of your time. They try to sell you on becoming members, they lost us after an hour and a half and after two hours, we were over it. Would be ideal if they did it towards the end of the trip not right at the beginning when you haven’t even enjoyed the property. Property is very old, Food is average. We tipped everyone in cash and if you do any premium services, they do not tell you gratuity is charged also, so you pay double if you’re tipping in cash. On our second to last day, I had gone up to the room to grab my hat and the room had been cleaned already, I knew snacks were left for stock up. When we went back to the room later, someone had left our lock on the door out keeping it propped open. They also messed with our safe in the room as it was no longer working. We had to have someone come and unlock with a key, not a good impression or feeling. Thankfully nothing was missing, but I will not be staying at this property again.
Stayed 5 nights in May 2024
Response from Naúm Morán on May 16, 2024
Dear Alondra,Thank you so much for taking the time to give us your rating after your visit.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards,

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly and very welcoming. Great Michael Jackson show
Stayed 3 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 16, 2024
Dear Joshua, It's fantastic to hear that you had such an awesome and relaxing week at Villa Del Palmar! Our team works hard to ensure that every aspect of your stay is enjoyable, and I'm thrilled that you found our food and drinks delicious. Your loyalty and enthusiasm mean the world to us, and we can't wait to welcome you and your family back for another memorable stay in the future! Kind regards...

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and very clean. The staff friendly and helpful. We booked as all inclusive, however, some guests were time share owners or booked just the hotel. As a result, we could not enjoy our all inclusive status without signing for every drink and meal. This caused long lines at all bars and restaurants. This was a great inconvenience compared to other all inclusive stays we have experienced at other hotels. We were not at all happy about an unexpected charge per day for "sanitation" fees. Again this is why we paid extra for all inclusive.
Stayed 5 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 16, 2024
Dear John, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We will follow up on the sitation that you had and adressed this to the correct managment. Once again thank you for visiting us !We look forward to welcoming you again soon.Respectfully...

10/10 Excellent

Kahlil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older property, it is well maintained with beach access and a beautiful ocean view. People were very friendly and courteous. The food options were good, especially at the Carbon grill for dinner. My wife and I celebrated our 20th anniversary and couldn’t have chose a better place to stay for the price. We did all inclusive and got a good value . Special shout out to Carlos, Silvia for their outstanding service. Special shout out to Carmelita from house keeping for attending to our room when we were out. We definitely stay again.
Stayed 6 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 15, 2024
Dear Kahlil, We sincerely appreciate your kind preference for our brand and resort. It was a pleasure being the host of your most recent family vacation to Cabo, and we appreciate that you have taken the time to share your experience on Expedia. We are very happy to learn that your stay was a most pleasant one and that you were highly satisfied with our service. Furthermore, we are very grateful for your compliments towards our team members whose kindness and professionalism are one of our hotel's greatest strengths, and we promise to congratulate them all, especially Carlos, Silvia and Carmelita, on your behalf for their contribution to your satisfaction. We look forward to hosting you again soon.

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel however the pools were very cold and do to the weather we weren’t able to enjoy them. Pool heaters would have helped tremendously.
Stayed 5 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 15, 2024
Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review.We will work on the pool areas and be sure that your comments will be adressed to the propper managment.We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon

2/10 Terrible

Shane

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I paid for 7 days of all inclusive - checked in around 4 on day of arrival and when i checked out they basically said hit the road - I said - my flight is not for hours - too bad per management - your not welcome here anymore and you can not use our property without paying - so basically i 6.5 days of all inclusive - not 7 - never ever had this problem at the 20 plus stays at other resorts. Also - when i finally got my room and asked for my bags they arrrive with shinny new golf clubs which i would have liked is they were mine - but they were not - not sure how you can send the wrong luggage.
Stayed 7 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 15, 2024
Dear Shane, We appreciate the time you took to share your experience with us. We are very sorry that your recent visit didnt go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments about, the All inclusive to improve our service and prevent a recurrence of such an event. We hope you give us the opportunity to host you again so that we will serve you with the warmth and hospitality for which we are recognized. Kind Regards,

6/10 Okay

Kelly

Travelled with group
Liked: Cleanliness
Need to wait for everything, check in, baggage to room, to be seated at breakfast, poolside service, drinks at any bar. Lots of time wasted on vacation.
Stayed 4 nights in Mar 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 15, 2024
Dear Kelly, We appreciate the time you took to share your experience with us. We are very sorry that your recent visit didnt go as expected. Your feedback is highly important to us. We hope you allow us to host you again so that we will serve you with the warmth and hospitality for which we are recognized. Kind Regards,

6/10 Okay

Karen, Lakewood

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Terrible check in-staff refused to find out about upgrade and we refused to get a supervisor-we had to find someone on our own and finally got things taken care of. Started trip with a bad taste in my mouth -most of the trip was really good -a few issues here and there. Grounds are beautiful but almost impossible to swim in the ocean due to rip tide -have stayed other places in Cabo and will probably go back to one of them on my next trip here
Stayed 4 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 15, 2024
Dear Karen, Thank you for choosing Villa del Palmar Beach Resort & Spa to spend your vacation, we are very sorry that situation in your last visit. Your feedback is highly important to us. Without hesitation we will take into consideration your comments about the process in these cases and prevent a recurrence of such an event. We hope you give us the opportunity to host you again so that we will serve you with the warmth and hospitality for which we are recognized. Please dont hesitate to contact me in the future, and assist you as I did on your stay.Kind regards...

8/10 Good

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried the all inclusive for first time and enjoyed room service and buffet andd restaurants
Stayed 7 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 14, 2024
Dear Julie, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.

8/10 Good

Sarel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oscar, Mauricio and Liliana were very nice. The view was beautiful
Stayed 6 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 14, 2024
Dear Sarel, Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us. I will share your kind words with Oscar, Mauricio and Liliana, your comments inspire us to keep creating memorable vacations for our guests, The Villa del Palmar Beach Resort & Spa Cabo team, look forward for your next vacation, Kind regards...

10/10 Excellent

Charnay T

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time. Wonderful staff. Beautiful property. Buffet was not the best, but they have plenty of other food options on the resort
Stayed 3 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 14, 2024
Dear Chamay T, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

10/10 Excellent

Rhonda

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! Will definitely be going back. Great location, wonderful staff and food was greatz
Stayed 5 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 13, 2024
Dear RhondaThank you very much for taking the time to share your experience. I am delighted to hear that you had a very special experience, From the rooms with ocean views, the pools, our restaurants, the pool service and most importantly our people who created a special connection with our customers. We hope to have the pleasure of welcoming you again shortly.

2/10 Terrible

Alexandria

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Terrible.I was completely embarrassed&offended at the Italian restaurant.People were walking up in muscle tees&relaxed clothing,I was in a skirt with a crop top(I am curvy)and my sister(who is tiny)was in a sweat suit with mini shorts,Lilliana refused ME service(not my sister)&said I needed to change(this was my 1st night)4/26/24,and kept pointing at my stomach.Also the waitress was EXTREMELY rude.I cried the whole first night cause I was body shamed and didn’t know how else to feel comfortable the REST of the trip.I was scared to wear my swimsuit,I felt insecure&anxiety every time we ate or went to the pool.Them body shaming me ruined my trip,I still feel sick when I think about it.CREDITCARD SCAMS:Upon arrival we were told we need a creditcard on file,no problem,but after trying to swipe my card,the man at the front desk said we need$500 for the extras that came with our all inclusive package,the $175 credit&discounts which are part of the Expedia VIP package.We explained this was part of what we paid for.He then tried to ‘bargain’ with us&asked if he could charge $280 we said no, all of a sudden we only had to pay a $10 cleaning fee.Every staff member is in on the scam including managers. Next day a guest was having a conversation about how maintenance came to her room&tried to spend$1300 on her creditcard!Staff did not care!Also no loungers on beach, false advertising.I want a refund.Breakfast was gross.Greenbeans&broccoli?much more to say but not enough room to explain.
Stayed 4 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 13, 2024
Dear Alexandria, We appreciate the time you took to share your experience with us. We are very sorry that your recent visit didnt go as expected. Your feedback is highly important to us. Without hesitation, we will take into consideration your comments to improve our service, We will reinforse on how we aproach our customer, in this type of situations , and we will make sure the guest knows why we have this rule on the property. About the 500 USD hold, we do this to all of our guest that arrive to our property, this is a mandatory hold that assure us and yourself to have credit to charge in the resort. In order for you to make valid this resort credit it is important to have credit , even the minimum like frot desk stated. Nevertheless we will reinforce the explanation with our workers to have a better resolution to uur clients.Thank you again for visiting our property and be part of our Villagroup Family.Kind regards...

10/10 Excellent

Megha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Naúm Morán on May 13, 2024
Dear Megha:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations and that you appreciate the friendly service provided by our very committed staff. It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Hunter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow wow wow! What an amazing trip. I truly have to give it up to the staff at the resort. They were absolutely amazing and made us feel very welcomed! Thank you Villa Del Palmar team for an amazing vacation 😁
Stayed 4 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 12, 2024
Dear Hunter, Thank you for staying at our beautiful Villa del Palmar Beach, Resort & Spa Cabo San Lucas, and for your wonderful review. We appreciate the amazing feedback about our dedicated associates and are thrilled you enjoyed all aspects of your stay. We look forward to welcoming you again soon.Kind regards...

10/10 Excellent

Wesley Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and staff was great , the private beach was close and not crowded . My only dislike is that local vendors on the beach will constantly bug you . If you say no they’ll leave but they ask you later on again . I know they re trying to make a living too but if I said no already why keep asking .
Stayed 6 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 12, 2024
Dear Wesley Alan, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great ocean view.
Stayed 2 nights in May 2024
Response from Naúm Morán on May 10, 2024
Dear Jose:Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind rating.We are very glad to read that we were able to fulfill your expectations.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

8/10 Good

Maria De Jesus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was great! Liked that room key was on bracelet! Didn't like that I had to keep telling everyone my room number and needing to sign receipt for everything I ordered.
Stayed 3 nights in May 2024
Response from Naúm Morán on May 10, 2024
Dear María de Jesús:Thank you so much for taking the time to give us your comments after your visit.We are grateful for your observations that we take as a continued improvement tool. It will be an honor to have the opportunity of hosting you again at our beautiful resort and provide you with the outstanding service we have been recognized for.Kind regards,

10/10 Excellent

Armando

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 4 nights in May 2024
Response from Naúm Morán on May 10, 2024
Dear Armando,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Abraham, El Monte

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing staff property every was good my family enjoyed it would be definitely be coming back all the food was delicious drinks everything nothing bad to say about this place highly recommend it
Stayed 4 nights in May 2024
Response from Naúm Morán on May 10, 2024
Dear Abraham,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

8/10 Good

Mayra Elizabeth

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. All inclusive aspect lacks the feel of an all inclusive.
Stayed 3 nights in May 2024
Response from Naúm Morán on May 9, 2024
Dear Mayra Elizabeth,Thank you for providing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your feedback after your visit.Your observations are very valuable since they let us know how we are doing and where we may need to make improvements. It will be an honor to have the opportunity of hosting you again in the near future and provide you with the outstanding service we have been recognized for. Respectfully,

8/10 Good

REX WAYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a phenomenal time and are very happy with our stay at Villa Del Palmer. The one bedroom suite with ocean view was amazing and absolutely the best room we’ve ever stayed in Cabo. The view was spectacular. You could not be in the room and not be drawn to it. the property is very clean and easy to navigate. The food was great. The service was great. shout out to Wilberth From the Sportbar and Osiris From the concierge for the exceptional service. We attended a timeshare presentation to get some good discounts on activities. The presentation went beyond 90 minutes, which is one reason for 4 stars. The second reason for four stars is the pool is too small to accommodate the capacity of the resort. You either had to get up really early and go throw some of your stuff in a chair to claim it or wait until the end of the day when people left to get a good poolside spot. Other than that, the resort was fantastic. We had a wonderful time. The service staff and property were above expectations. The location was perfect. We will definitely consider returning here in the future. In our opinion, the on inclusive package value was well worth it.
Stayed 5 nights in May 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on May 9, 2024
Dear REX WAYNE, Thank you for expressing your great satisfaction with Villa del Palmar Beach Resort & Spa Cabo San Lucas and for sharing the details of your stay with us. I will share your kind word with Osiris and Wilberth, thanks for recognizing their extraordinary Service, On behalf of our Villa del Palmar Beach Resort & Spa Cabo team, we look forward to hosting you once again to create another memorable vacation,

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a great property! Beautiful. And the good in every restaurant is amazing. Don’t forget to eat the pizza!! So good. Two things to note - the break of the ocean is such that it is difficult and sometimes dangerous to swim/play in. Also, the hotel will only give one pool towel per guest, and one towel doesn’t cover the whole chair. Frustrating when it is hot and the bare chair is too hot to touch. Trust guests with more than one towel please!! Everything else was amazing! :)
Stayed 6 nights in Apr 2024
Response from Naúm Morán on May 8, 2024
Dear Linda,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.It is important to let you know that every note and suggestion is read & considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort into the next level. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,

6/10 Okay

Donald Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Was made to feel like VIP's until we didn't go to the forced upon us time share/vacation club seminar. After choosing to not waste a half a day of our holidays on that, went without coffee in our room for four days (we were all-inclusive), dead cockroach on the bathroom floor for three days, just didn't feel attended to because we chose not to buy into a "club". One of the biggest peeves was the room. Booked a one bedroom ocean view all inclusive. When we were checking in I asked about a room upgrade to a two bedroom. That was out of our price allowance but the person checking us in offered a one bedroom with a jacuzzi on the 7th floor with an ocean view for $700 more. We chose that room. What the clerk(?) neglected to tell us was that the elevator to the 7th floor was out of order. My wife had just had knee surgery and stairs were not an option. After 30 minutes going up and down several flights of painful stairs trying to even find the room we were shocked to find the room was far less than was promised. We went back down to check in to see if we could get a different room or our $700 extra back. Of course she said no we couldn't get that money back how about a different room instead. By this point I am getting quite angry with the situation. After wandering around to several other rooms, we finally settled for a room that came the closest to what we were paying for. I feel ripped off. I paid an extra $700 for a room that was basically what we had originally booked.
Stayed 7 nights in Apr 2024
Response from Naúm Morán on May 8, 2024
Dear Donald Robert:Thank you so much for taking the time to give us your comments after your visit.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for your observations that we take as a continued improvement tool. It will be an honor to have the opportunity of hosting you again at our beautiful resort and provide you with the outstanding service we have been recognized for.Kind regards,

6/10 Okay

Parvez, Surrey

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Service wasnt good.
Stayed 5 nights in Apr 2024
Response from Naúm Morán on May 8, 2024
Dear Parvez,Thank you for taking the time giving us your rating regarding your stay at Villa del Palmar Los Cabos.Your observations are very valuable since they let us know how we are doing and where we may need to make improvements.We hope to have the opportunity to welcome you once again and make your stay a memorable experience.Respectfully,

10/10 Excellent

Raimonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great and the restaurants food is absolutely fantastic - both variety and quality! The staff and amenities were great!
Stayed 7 nights in Apr 2024
Response from Naúm Morán on May 8, 2024
Dear Raimonda,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.We are very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

8/10 Good

Asher

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Naúm Morán on May 8, 2024
Dear Asher,Thank you so much for taking the time to give us your rating after your visit.We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest. Kind regards,

6/10 Okay

Jamie, Calgary

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Property was beautiful and well maintained. Room was decent enough. Food was sub-par and basic. What really bothered me though was being forced into a timeshare presentation where the agent wouldn’t take no for an answer. It put a damper on the entire experience and now know for next time to decline right away. Perks were not worth the hassle or time wasted.
Stayed 6 nights in Apr 2024
Response from Naúm Morán on May 7, 2024
Dear Jamie,Thank you for taking the time giving us your feedback after your stay with us. Your observations are very valuable since they let us know how we are doing and where we may need to make improvements.On your note about the quality of the food served at our venues, rest assured that your observations have been shared with the corresponding division.About the invitations to the vacation ownership presentation, please let us mention that the reason they urge guests to attend the presentation is to offer some benefits you may desire to make your vacation more customized to your style of travel. Please also remember that if you communicate to the sales agent that you do not want to attend a presentation, the policy is that they are to comply with your wishes. Nevertheless, we offer you an apology if we caused you an inconvenience.Once again, thank you very much for your feedback. It will be an honor to have the opportunity of hosting you again at our beautiful resort and change this experience. Respectfully,

10/10 Excellent

Charlotte Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the resort. All the the restaurants were really good, especially Taco Bar, Carbon and Bella California dinners. The service at the beach was EXCELLENT, Nico was the best. My only drawback was some of the other guests not following the rules clearly stated by the pools. By 9am certain groups were reserving 12 chairs and not actually using them all until way later/ and then not even using all of them. On our last day it was extra bad with that there were almost no chairs available at 9:30 with no one in them until past 11:15.
Stayed 7 nights in Apr 2024
Response from Naúm Morán on May 6, 2024
Dear Charlotte Ashley:Thank you so much for taking the time to give us your feedback after your visit.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for your observations that we take as a continued improvement tool. It will be an honor to have the opportunity of hosting you again at our beautiful resort.Kind regards,

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, and really went the extra mile to help and make everything convenient.
Stayed 8 nights in Apr 2024
Response from Naúm Morán on May 6, 2024
Dear Andrei,I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Liliana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was fast and easy. The room was clean and we got the best view. The All Inclusive option lets you eat the snacks in the room, which were filled up every day (water, beer, chips, popcorn). We loved the fact that there were different food options available and the restaurants had a menu to choose from and not the typical buffet type. The breakfast was a buffet type so some days we just ordered room service instead which also has several options to choose from. The daily entertainment was great and there is a little playground for the kids as well as a child center (which we didn't use). The staff was super helpful and we had a great time. My only complain was that the temperature of the pool with the whale water slide was cold, my kids were having a hard time staying at the pool for a long time. I wish the temperature was similar to the Adult one only. We will definitely come back.
Stayed 4 nights in Mar 2024
Response from Naúm Morán on May 3, 2024
Dear Liliana,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

6/10 Okay

Sanami

Travelled with group
Liked: Cleanliness, property conditions & facilities
Wifi seems like NOT Free. They lied to me the hotel was full so they cannot upgrade the room. However, it was not busy season so they were sure they have better room.
Stayed 4 nights in Apr 2024
Response from Naúm Morán on May 2, 2024
Dear Sanami,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.It is important to let you know that every note and suggestion is read & considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort into the next level. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully

10/10 Excellent

Gemma Balote

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place and the Villa Group. The people are friendly, hospitable, helpful, always have a smile on their face. We stayed in here 5 nights and 6 days and there are plenty of things to do. They have different activities for all ages every day. I highly recommend to book the all inclusive because it’s so worth it. I cannot wait to go back there again with the whole family.
Stayed 5 nights in Apr 2024
Response from Naúm Morán on May 2, 2024
Dear Gemma Balote,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your rating. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view , very nice Resort,
Stayed 4 nights in Apr 2024
Response from Naúm Morán on May 1, 2024
Dear Sandra,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your rating. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,

6/10 Okay

Jaye

Travelled with family
The individual staff members were pleasant. Immediate hard sell on time shares. Not enough staff for drinks or food. No beach to speak of. Trouble with reservations for outings. We made the most of it but wouldn’t return.
Stayed 4 nights in Apr 2024
Response from Naúm Morán on May 1, 2024
Dear Jaye:Thank you so much for taking the time to give us your comments after your visit.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for your observations that we take as a continued improvement tool. We’re looking forward to having you again as our guest and provide you with the outstanding service we have been recognized for,Kind regards,

10/10 Excellent

Jessie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The coffee was not very good. Free wifi excellent! You can walk to town and around. You run outa restaurant options the longer you stay. Didn't have a good view. Very clean! Bar /drinks took a bit of time as you had to wait for to sign a receipt every time you order, and max two drinks per person. Other then that we enjoyed!
Stayed 5 nights in Apr 2024
Response from Naúm Morán on May 1, 2024
Dear Jessie:Thank you so much for taking the time to give us your comments after your visit.I have studied your feedback very carefully and shared with the team the areas for improvement.We are grateful for your observations that we take as a continued improvement tool. We’re looking forward to having you again as our guest and provide you with the outstanding service we have been recognized for,Kind regards,

10/10 Excellent

Megan Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first tine here we had the most amazing time. Beautiful views. Relaxing great service delicious food!
Stayed 5 nights in Apr 2024
Response from Naúm Morán on May 1, 2024
Dear Megan Beth,Thank you for taking the time giving us your feedback regarding your stay with us.We are honored to read that you enjoyed your time at the resort.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,

10/10 Excellent

Matthew D

Liked: Cleanliness, staff & service, property conditions & facilities
Very good food
Stayed 5 nights in Apr 2024
Response from Naúm Morán on Apr 30, 2024
Dear Matthew D,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

EDMUND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff provided excellent service and always had a smile! We will most certainly be visiting again in the future!
Stayed 7 nights in Apr 2024
Response from Naúm Morán on Apr 30, 2024
Dear Edmund,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to share your experience with us.I am very pleased to read that you had an unforgettable experience and that our team did a great job talking care of every detail during your stay. Your comments inspire us to continue improving our guests’ satisfaction.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our hospitality.Kind regards,

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our favorite resort in combo San Lucas. Resort is family-friendly lots of separate swimming pools daily activities and shows the food is delicious all day long.
Stayed 3 nights in Apr 2024
Response from Oscar Galeana Gallo/ Guest Service Manager on Apr 30, 2024
Dear Ana,First thank you so very much for taking a moment to review your recent stay with us at Villa Del Palmar Beach Resort & Spa Cabo San Lucas. I am thrilled to hear you enjoyed your stay, most important, your service expectations were exceeded by our colleagues, your comments about the all inclusive are really important for us in order to take actions that help up to improve our meal plan options. We look forward for your next visit, hopefully soon,