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Reviews of Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only

4.5 out of 5
Pueblo Bonito Pacifica Golf & Spa Resort -All Inclusive-Adult Only
Cabo Pacifica S/N, Cabo San Lucas, BCS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 714 out of 1012 reviews" "
Rating 8 - Good. 173 out of 1012 reviews" "
Rating 6 - Okay. 65 out of 1012 reviews" "
Rating 4 - Poor. 37 out of 1012 reviews" "
Rating 2 - Terrible. 23 out of 1012 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

CARLOS, corona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is a beautiful resort
Stayed 5 nights in May 2024

10/10 Excellent

Sindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire Pueblo bonito property was amazing but Pacifica was the best in my opinion! Will definitely stay here again the next time I go to Cabo!
Stayed 4 nights in May 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with excellent service!
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 24, 2024
Dear Amy, We thank you for your kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation of the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito team.Best regards,

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Pacifica for 6 nights and had a really pleasant experience all around. It is definitely a relaxing atmosphere. If you’re looking for crazy nightlife, then this might not be the place for you. But we loved all of the restaurants and bar options. Food was amazing. Not at all like your typical all inclusive food that gets old quickly. We loved Pescados! All of the staff was super helpful and friendly. The only thing I could note was that the check in wasn’t very helpful. We literally had no idea how to get to our room and had to stop and ask other guests. So maybe a map or something at check in would help. Otherwise, it was truly a perfect stay and we would absolutely return!
Stayed 5 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 24, 2024
Dear Brittany, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Love how quiet and laid back this property is. Food is above average - very accommodating for dietary restrictions.
Stayed 5 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 24, 2024
Dear Colleen, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

8/10 Good

Chenay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort. Excellent food. Top tier customer service. My absolute only complaint are all the flies. There are abundance and they ruin the dining experience, even indoors in the main dining restaurant.
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 21, 2024
Dear Chenay,We thank you for the kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation to the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito staff.Best regards,

10/10 Excellent

Ying, la palma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food are excellent
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 21, 2024
Dear Ying, We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We are also extremely glad you had the opportunity to try some of the food offerings and they were very much to your satisfaction. We look forward to welcoming you back in the future!Kind regards,

4/10 Poor

eric

Travelled with family
Liked: Cleanliness, amenities
Food quality are bad
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 20, 2024
Dear Eric, Thank you very much for your comments regarding your stay. We are really sorry that your experience was so poor. We can assure you all of your comments have been passed on to our Head Chef and our Food and Beverage team to ensure that the hotel is constantly striving to achieve the highest level of satisfaction in our Food and Beverage areas. We hope you will give us another opportunity to amend your latest views.Sincerely,

10/10 Excellent

Dafney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 20, 2024
Dear Dafney,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

2/10 Terrible

Elisa

Travelled with family
Disliked: Staff & service, property conditions & facilities
The manager admitted that her staff took 500 dollars from our locked safe and said they would do nothing about it.
Stayed 2 nights in May 2024
Response from Customer Care Team on May 20, 2024
Dear Elisa, While we regret the unsatisfactory experience, we appreciate you taking the time to post your review. Checking with internal follow-up, it was determined that there is not enough evidence to determine that this situation has been carried out by the staff. We thank you for your comments and hope that you will give us another opportunity to host you once again, we look forward to hopefully welcoming you back soon. Respectfully,

8/10 Good

Ma. Rosario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like about this property is you get access to other hotels and enjoy the all inclusive experience. I booked through expedia upon check I asked for an upgrade but was denied. All of us ( we were group of 13) was given a single bed but when booking was made its for 2 queen beds. So, all of us ended up switching room. It could have been prevented if we were asked upon check in. When you eat at the pool flies are all over you! Our experience at Siempre and Peninsula restaurants were excellent! The food at Pescados needs improvement. I had wings, noodles , and desert. The housekeepers were friendly. Overall, its a great hotel not crowded and would recommend it for tourists like me.
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 20, 2024
Dear Ma. Rosario, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

8/10 Good

Siriwadee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 18, 2024
Dear Siriwadee, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Rimon

Liked: Cleanliness, staff & service, property conditions & facilities
The area is very quiet and clean. All the team of results are excellent helpful and polite. Best service best place ever I recommend to visit
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 20, 2024
Dear Rimon, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Asad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
⭐⭐⭐⭐⭐ My recent stay at Pueblo Bonito Pacifica was nothing short of exceptional. From the moment I arrived, I was greeted with warmth and professionalism by the staff. The food served throughout my stay was of the highest quality, offering a delightful culinary experience. The attention to detail and impeccable service truly set this resort apart. This was my second visit, and I'm delighted to say that it surpassed my already high expectations. I can't wait to return and create more unforgettable memories. Thumbs up to everything at Pueblo Bonito Pacifica!
Stayed 6 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 16, 2024
Dear Asad, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

2/10 Terrible

josh

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and hot tubs has human scum in it. Treated Americans like jokes. Staff passes off responsibilities to others. They stole $500 out of Wallet, 0 true. If you eat outside, congratulations it just came with a free side of flies. After dinner you can figure out what building you're staying in while buzzed. Well at least I can head back to my public hair infested bed and a very sticky soaked bathroom floor. I hope all of Mexico isn't like this
Stayed 6 nights in Apr 2024

10/10 Excellent

Terrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely everything was BEAUTIFUL. I didn't want to leave, because it was so amazing
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 15, 2024
Dear Terrina, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Hailee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing, not crowded at all, weather was perfect, pools were clean. Food was delicious. Restaurants were able to accommodate our large groups easily!
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 15, 2024
Dear Hailee, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 Excellent

Dashanae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was perfect the food, staff and cleanliness was so excellent! I will always book this resort when visiting.
Stayed 2 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 16, 2024
Dear Dashanae, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 14, 2024
Dear Toni, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

CANDACE

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property was amazing. I also received amazing service. The spa was excellent. The only thing I did not like was the steakhouse. The food was disappointing and it was not included in the all inclusive.
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 13, 2024
Dear Candace, Thank you for your review. For us, knowing all the aspects that determine all of our guests satisfaction is of high importance, since it allows us to recognize our strengths, as well as all the areas of opportunity that we have to continue offering to the high quality service that distinguishes us. Likewise, we appreciate all the feedback you provide us and we will give the corresponding internal follow-up. We very much look forward to welcome you back soon again and to continue to meet your expectations. Cordially,

10/10 Excellent

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loveeedddd this resort! Staff was friendly. Great customer service. Only negative on that front was that I hated the staff at the front desk who hammered us into saving money on tours etc. we really just wanted to lounge around and do nothing. After a long flight that was the last thing we wanted to do. We really just wanted to get to our room and the lady wouldn’t take “no thank you” for an option. Despite that, we had a great time! Food was amazing! One of the best all inclusive food options we’ve had. Beach isn’t swimmable but was still beautiful to watch! It was also whale watching season and that was awesome to see. Loved the adults only option. We wanted to get away from the noise. If you’re looking for adult partying this isn’t the place. It’s quite relaxing here and I like it that way. Resort was clean, beautifully kept. Great food options at the sister resorts nearby that you can take the shuttle to. Easy enough and shuttle available 24/7. It was nice to do that some nights and come back to tranquility. Room was comfortable and clean. Would absolutely stay here again if visiting Cabos. Staff on the beach “cabana lady” and the servers in the area are all very attentive to your needs and you literally don’t have to get up except to use the bathroom. They bring food/drinks and are so sweet! We loved the option of being able to tip each server through the wrist band. Very convenient so you don’t have to walk with a ton of cash for tips. Just stay here!!
Stayed 5 nights in Mar 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 13, 2024
Dear Rodney,Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4th time at the resort. Very relaxing.
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 11, 2024
Dear Jonathen, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 13, 2024
Dear Tatyana, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

El-Mansour, Santa Clarita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for a romantic place to relax, then this is the right resort. Small, clean, Adult only. the staff are amazing. Thank you Yarenny, Alvaro, Cecilia for my massage and Jorge, the manager, for the wonderful talk we had. We are very picky about our food but the Peninsula and the Quivira steak house are both 5-stars restaurants. Try to go more than once in each of these locations to enjoy the menu. Being on the pacific side, you cannot swim on that beach. We got a couple of windy days, but this is nature, not the hotel fault. Stay away from the Pueblo Bonito timeshare presentations even if they offer you a lot of money. Just google it and you will understand why.
Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 11, 2024
Dear El-Mansour, Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We are thrilled to know that you very much enjoyed all the services and amenities that you experienced at the hotel, from your daily meals to your suite and little treats. We all sincerely look forward to your return and to continue to exceed your expectations. Best wishes,

10/10 Excellent

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 6 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 9, 2024
Dear Jennifer, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Amanda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best butlers this year. Gabriel and Dulce. And our cabana server Zai was amazing. It was the most perfect vacation there and I have stayed at this property 7 times. Will be back in November.
Stayed 4 nights in May 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 9, 2024
Dear Amanda, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

10/10 Excellent

Satwinder, Surrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort and food is amazing.
Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 6, 2024
Dear Satwinder,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

8/10 Good

Melinda

Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 24, 2024
Dear Melinda, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Michelle S Ponce

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 6, 2024
Dear Michelle S, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a blast and Gonzalo kept our drinks full at the pool and took great care of us the whole time.
Stayed 3 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 2, 2024
Dear Nathan, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

Betzaira

Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 21, 2024
Dear Betzaira, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Relaxing. Spa like feel. Great staff. Perfect size room. I highly recommended
Stayed 6 nights in Mar 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 29, 2024
Dear Julia, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Katrina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this property! If you are looking for a quiet resort with fabulous staff this is your place.
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 26, 2024
Dear Katrina,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an absolute treat. Amazing location, facility, staff, weather. 10/10 recommended to all of my friends and family.
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 26, 2024
Dear Andrea, We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

8/10 Good

Stephanie M

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was great, just wish there were more food options and some entertainment in the evenings.
Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 23, 2024
Dear Stephanie M, It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,

10/10 Excellent

Kirk

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was located just West of Cabo Downtown. Far enough out that you had a quiet secluded beach to walk and enjoy the crashing waves. No street vendors, so it was extremely peaceful. A quick 10 minute taxi ride and you were in the heart of the downtown action. Highly recommend this resort. The food was fantastic and the service was top notch. We will definitely be back!
Stayed 7 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 22, 2024
Dear Kirk, Wow! How wonderful to receive such a kind review. I can assure you that there is nothing more rewarding than receiving such enthusiastic words from a guest. It is so good to know that you fully enjoyed your stay with us and that we were able to create such fond memories. Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We look forward to once again welcoming you in the near future in this your home…Best regards,

10/10 Excellent

Haminna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 23, 2024
Dear Haminna, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pueblo bonito Pacifica . We have no words! If you are talking about top service , they are it. I just really want to commend the STAFF, each and everyone of them for being so hospitable and happy , for being so attentive to our needs. We are very pleased with our stay. The food was excellent , the view was breathtaking the moment you drive in the facility . It was magical . No one can top the experience we have by staying here , will definitely come back and recommend to everyone I know. Thank you for the magic!!
Stayed 3 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 22, 2024
Dear Margaret,Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. I will be very happy to share your beautiful words with my team. We all look forward to welcoming you back again soon to your home away from home.Kind regards,

8/10 Good

Elisabeth Beatrix

Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 11, 2024
Dear Elisabeth B, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Blake

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing resort and friendly staff. The food is amazing and the marina not to far if one want to jump into the cab and head downtown. Awesome place!!
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 22, 2024
Dear Blake, We really appreciate you taking the time to write your kind review and share it with us and our future visitors. Your lovely words are so very much appreciated and we truly look forward to welcoming you back very soon. Warm regards,

10/10 Excellent

zachary

Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 10, 2024
Dear Zachary,Thank you very much for your preference, we hope to see you very soon.Best regards,

6/10 Okay

Irlanda

Travelled with partner
Liked: Cleanliness
Beautiful properties with a lot of flowers. Food was okay. Several from the staff waiters in restaurant areas in particular at Pacifica and Sunset have unfriendly ungenuine attitudes when interacting with them. Also no smile, too serious as well. Attitude is really important to us. Friendliness as well as authentic welcoming demeanor. Wouldn’t consider going again nor recommend.
Stayed 8 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 19, 2024
Dear Irlanda, At Pueblo Bonito, we strive to provide the highest level of service for our very valuable guests. We sincerely regret to read that the experience was not enjoyed as expected. It draws our attention because we receive very good comments from our collaborators and the service, as our team is one of the main reasons for our guests to repeat their visits, however we will follow up internally to improve and work on the points mentioned. We value your feedback and will review the points you brought up with our team and strive to improve. Thank you again for staying with us and we look forward to welcoming you back in the near future. Warmest regards,

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, perfect place for a getaway and very calm and relaxed place. Very clean and amazing staff all around. Book this resort if looking for a calm relaxing getaway with no kids. Full of good food, drinks and great staff. Definitely would come again.
Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Boni on Apr 19, 2024
Dear Miguel,We are happy to know you had a wonderful experience, and that you enjoyed your time spent with us. Our top priority is our guest’s happiness and satisfaction, and it makes us so proud to know we achieved and met our guests' expectations. It was our pleasure having you as our guest and we hope to see you again soon.Best regards,

6/10 Okay

Kyla

Stayed 4 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on Apr 19, 2024
Dear Kyla, Thank you very much for your preference, we hope to see you very soon.Best regards,

8/10 Good

Kimberly Sue

Stayed 2 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 7, 2024
Dear Kimberly S, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Lorna Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay and found that the smaller size of the resort was ideal to walk from our room to the other areas with ease. Having the opportunity to spend time at the sister resorts around Cabo enhanced our stay. We loved that the staff knew us on sight!
Stayed 6 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Boni on Apr 16, 2024
Dear Lorna M, Thank you very much for your lovely review. I am delighted to know that you enjoyed our sister hotels. I am glad to know that you had a lovely time with us and that you very much enjoyed the location, the food, the view and especially the service that you received from our team members. We truly look forward to your return and to continue to exceed your expectations. Warmest regards,

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service and ability to use the different resort facilities was great. The Zao Chen restaurant was some of the best food I’ve ever had. The Zentini de Coconut was delicious. New favorite drink!
Stayed 6 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Boni on Apr 16, 2024
Dear Hector, We strive to make every guest feel at home while they stay with us and review like yours let us know how successful we are. We are also extremely glad you had the opportunity to try some of the food offerings and they were very much to your satisfaction. We look forward to welcoming you back in the future!Kind regards,

8/10 Good

Teri

Travelled with partner
Liked: Staff & service
Overall the resort is old and in need of a refresh. The food and service were very good. Only one negative encounter with one of the concierge’s. Also people should be told it is NOT safe to go in the water. No swimmable beach here. It’s a 3.5 star place.
Stayed 7 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Boni on Apr 15, 2024
Dear Teri, We are sorry that you felt that you could not enjoy the sea, however due to the strong tide of the Pacific area in Los Cabos it is not possible to swim, our staff does everything possible to maintain the safety of all our guests, however we will review the approach to make it more friendly for everyone. Likewise, during your stay you have a courtesy shuttle service to Pueblo Bonito Rosé Resort & Spa on El Médano beach, which is a perfectly swimmable beach.We hope this is of help to you and we can welcome you soon.Best regards,

10/10 Excellent

Garra Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Bonito Pacif on May 2, 2024
Dear Garra J, Thank you very much for your preference, we hope to see you very soon.Best regards,

10/10 Excellent

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first I was a little skeptical because of the most recent reviews left on Expedia. It actually turned out to be a great resort with a lot of access to different restaurants & bars. The service was amazing! Food was delicious! If you are planning on staying at this resort communicate with the staff so they can let you know about entertainment and nightlife. I would definitely recommend this place.
Stayed 5 nights in Apr 2024
Response from René Virgilio General Manager Pueblo Boni on Apr 11, 2024
Dear Ashley, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,