FRAUD ALERT!!!
I was offered to stay in Hacienda Encantada Resort which is brother of this hotel in Mexico Grand Hotels on February 18, 2024. My booking was in Maria Fiesta. But when I arrived, there were bunch of people offered me to stay in Hacienda Encanta Resort.
I was fooled and cheated by their sale team when they tried to make me become membership of this resort. The sale persons were Leonel Garrido and Fausto Solano. They lied to me that their business is not timeshare. They wanted me to deposit $5,335 USD without notifying me that I have 5 days to cancel it with a full refund. They didn’t explained to me about cancellation policy. When I sent emails to cancel membership on March 15, no body responded me. I had to send email to many email addresses that I know to request cancellation. They passed me to different people and they seemed not to talk to each other about my case. I had to repeat my case everytime I got any of them. On March 24, a staff named Sanda passed me to different people to handle it instead of bringing me to the right person. I asked her to pass me to Miguel who gave me paper to sign on Feb 18, he denied to talk to me. Then she passed me to sale manager named Silvio. This guy denied to tell me his name when I asked many time and rudely hung up on me. They are very unprofessional.
They finally said I have to pay $500 usd cancellation fee and $13,900usd to cancel membership.
This policy was never brought to me and never showed on the agreement.