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Reviews of Hampton Inn Colchester

3 out of 5
Hampton Inn Colchester
42 Lower Mountain View Dr, Colchester, VT

Reviews

8.6

Excellent

Rating 10 - Excellent. 546 out of 1007 reviews" "
Rating 8 - Good. 291 out of 1007 reviews" "
Rating 6 - Okay. 93 out of 1007 reviews" "
Rating 4 - Poor. 50 out of 1007 reviews" "
Rating 2 - Terrible. 27 out of 1007 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Marcia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under construction. Towels and trash on the floors in the hallway...thankfully only needed to stay 1 night.
Stayed 1 night in Apr 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service
The facility was undergoing some renovations. But the rooms were clean and the beds comfortable. I’m looking forward to another stay!
Stayed 1 night in Apr 2024

6/10 Okay

Ronald E

Travelled with family
Liked: Staff & service
Under construction. Internet didnt work
Stayed 1 night in Apr 2024

10/10 Excellent

Kelly, North Attleborough

Liked: Cleanliness, staff & service, amenities
Great customer service.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed this hotel. It’s close to The colleges. Staff was Super friendly and helpful. Will definitely stay there again.
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 30, 2024
Thank you for your review! I'm glad you enjoyed your stay with us.

6/10 Okay

Nicola

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good stay but they were doing renovations so some elevators were shut down, areas were clearly in the process of being fixed. My biggest complaint would be that housekeeping had been on our floor on the Saturday that we were there and had left bedding and garbage bags all along the hall. Sunday morning all the linens and garbage were still cluttering the hall. Breakfast was good, hotel was quiet and staff were friendly.
Stayed 2 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 30, 2024
Thank you for your review. Please know I will forward your comments to our management team to ensure this does not happen again. We hope you choose to stay with us again in the future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 30, 2024
Thank you for your review!

10/10 Excellent

Kerrigan

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, clean property
Stayed 2 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 22, 2024
Thank you for your review!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service
Clean
Stayed 2 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 24, 2024
Thank you for your review!

10/10 Excellent

Jessica

Business traveller
Great customer service. Plenty of towels. Smelled like smoke in my room and the air kept popping on - other than that, it was a decent stay.
Stayed 2 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 22, 2024
Thank you for your review. Please know that I will forward your comments to our management team, so they can address your concerns directly.

4/10 Poor

Donna

I think they are understaffed. There was a wet bathing suit in the closest when I arrived. The toilet didn’t flush properly. I don’t know if room was really cleaned.
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 22, 2024
I would like to start by thanking you for staying with us and for providing your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know I will forward your comments to our management team, so they may address those concerns directly. We do strive to provide outstanding accommodations and service to all our guests, and I would like to apologize on behalf of the entire hotel that we fell short of meeting those expectations. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service
Hallway smelled musty - like dirty feet. Room was clean but had a musty smell as well.
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 19, 2024
Thank you for your review. I will be sure to pass these comments along to our management team.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room. Pillows were a big surprise. Bed very comfortable. Told my husband we have to stay thrre again when we visit my daughter in Colchester. Only thing I can think of that would be better is exhaust in bathroom and higher power of shower.
Stayed 2 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 18, 2024
Thank you for your review!

4/10 Poor

Matt

Travelled with family and small children
Disliked: Property conditions & facilities
Was extremely hot at the 3 nights I stayed and barely got any sleep the 3rd night. Asked front desk to fix the air and apparently nothing was fixed. Window wouldn’t open far and screen was busted.
Stayed 3 nights in Apr 2024
Response from Hillari, Sales Administrator on Apr 16, 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

6/10 Okay

Joyel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was the most uncomfortable I’ve slept on I did mention to the front desk as I checked out they said they are in process of changing all the beds
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 15, 2024
Thank you for your review! I will be sure to pass your feedback along to our management team.

6/10 Okay

Deborah

Travelled with family
Liked: Staff & service, amenities
Staff is outstanding.
Stayed 2 nights in Apr 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist at the front desk went out of her way to find the perfect accommodation for us! She was pleasant and compassionate.
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 15, 2024
Thank you for your review!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Front desk folks friendly and helpful. Clean rooms. Breakfast was excellent and the attendant very pleasant!
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 15, 2024
Thank you for your review!

10/10 Excellent

Thomas

Travelled with family
Liked: Property conditions & facilities
As a disabled vet I found the long walk to my room very painful. Also there are hardly any electric outlets and not enough to serve our needs . Service people were above average check in and out.😊
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 10, 2024
Thank you for your review! I'm sorry to hear about the long distance to your room, but I am glad to hear that our Hampton Team made your stay enjoyable!

10/10 Excellent

wilmer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 5 nights in Mar 2024
Response from Hillari, Sales Administrator on Apr 8, 2024
Thank you for your review!

8/10 Good

Kaye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Apr 8, 2024
Thank you for your review!

10/10 Excellent

aaron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was excellent!
Stayed 1 night in Apr 2024
Response from Hillari, Sales Administrator on Apr 8, 2024
Thank you for your review! I'm glad to hear that you enjoyed your stay!

6/10 Okay

Monique

Travelled with family and small children
Liked: Staff & service, amenities
We had a good stay here. Staff was wonderful very pleasant and helpful. Answered all the questions we had about the area and got us anything we needed for the room. Unfortunately we came while it was under construction and remodeling so access to some areas were blocked by workers and had to go out and around the building to get to a separate access. And there was construction supplies that you had to walk around but over all a very enjoyable decent stay..
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Apr 5, 2024
Thank you for your review. I understand renovations can make your stay unenjoyable. Next time your travels bring you back to Vermont, we hope you stay with us again, so we can leave you with a better experience.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and modern looking. I did notice the emergency shower sprinklers heads were all rusty and did not look very attractive so they should be replaced
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Apr 1, 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us! I will be sure to let our maintenance team know!

8/10 Good

Neelkamal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit expensive for the quality and price! Bathroom supplies were not properly planned and attended to before our arrival. Body lotion got over in less than a day! Insufficient Bath towels kept. Had to ask for more. There seemed to be dusty air in the hallways. Carpet looks old. Had a hard time finding a table for breakfast!
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Apr 1, 2024
Thank you for your review! I will make our housekeeping department aware of your concerns.

10/10 Excellent

Wara, Winooski

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable for whole family
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Apr 1, 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us!

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very cool, especially with the dormer windows. Staff was very friendly and polite. Very close to the highway and other places in VT. And the restaurant next door is also really good. It was a really good experience.
Stayed 3 nights in Mar 2024
Response from Hillari, Sales Administrator on Apr 1, 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us!

10/10 Excellent

Rado G.

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 29, 2024
Thank you for your review!

6/10 Okay

Steve

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Toilet leaked in first room, so had to switch rooms. Bathroom floor in second room wasn't entirely clean. There were lint and other debris on the floor. Not terrible, but more than there should be in a clean room.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 26, 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 Excellent

Marlee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for cost comparison.
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 26, 2024
Thank you for your review!

6/10 Okay

Rebecca

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The hotel room was clean but the bathroom was another story. found hair in the drain and there was not shampoo, soap or conditioner in our room which was incredibly annoying. The bottles weren’t refilled so spent way too much time trying to get something out of it.. beds were clean. Breakfast was really good, most of the workers were super sweet, but our check out experience left something to be desired.. Would return just make sure to ask them before checking in that all the room was cleaned and remade for the next guest
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 26, 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, with good breakfast and friendly staff
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 26, 2024
Thank you for your review!

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 22, 2024
Thank you for your review! I'm glad to see you enjoyed your stay with us!

8/10 Good

Brian

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and accommodating staff. Rooms very nice and clean. The only minor issue was that there was only one elevator and it worked about half the time. We were able to trek our luggage up and down the stairs but it may present a problem for others. Hope they fix this soon. I would definitely stay again though.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 21, 2024
Thank you for your review! We are hopefully getting the elevator fixed very soon!

8/10 Good

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Ali made the real difference in our Check-In and out, she's very customer oriented and its really appreciated. On the hand it was an issue that the elevator were out of services.
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 18, 2024
Thank you for your review! I'm glad to see our front desk agent was able to make your stay more welcoming.

8/10 Good

Giuseppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot close to shopping choices Close to south Burlington
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 18, 2024
Thank you for your review!

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Good value this time of year and comfortable stay
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Jeffrey

Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Apr 3, 2024
Thank you for your review!

10/10 Excellent

marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 18, 2024
Thank you for your review!

10/10 Excellent

Kyounkang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We often stay here and always like the room. All the stuffs are so friendly and professional.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 14, 2024
Thank you for your review!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location; free breakfast; friendly staff, workout facility
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 14, 2024
Thank you for your review! I'm glad to hear you enjoyed your stay.

8/10 Good

Xavier

Travelled with group
Liked: Cleanliness, staff & service, amenities
Very nice
Stayed 2 nights in Mar 2024
Response from Hillari, Sales Administrator on Mar 14, 2024
Thank you for your review!

8/10 Good

Brian

Liked: Staff & service, property conditions & facilities
It’s nice
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 14, 2024
Thank you for your review!

10/10 Excellent

Emma

Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Apr 1, 2024
Thank you for your review!

6/10 Okay

Jason

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet and bathtub were disgusting
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

8/10 Good

Ramez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was mentioned that the room sleeps 5people. But actually it is 2 double beds only. You have to pay extra 20$ to add a bed
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
Thank you for your review.

4/10 Poor

Ivette

Travelled with family, Business traveller
Disliked: Property conditions & facilities
I liked our room. Except. The sofa bed was in poor condition. Ripped cushions and sofa bed had no sheets or pillows. Breakfast was great. Delicious even. Pool hours were inaccurate. Connecting room doors had old rusty looking locks which made me feel unsafe. My bed had crumbs and hair on it which made me feel they were not clean. But no stains or bad smells or visible unclean areas so that was good.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
I would like to start by thanking you for your feedback, we do of course greatly appreciate it. I am so sorry to see that your most recent stay with us was less than pleasant, please know we do strive to provide outstanding accommodations and service to all of our guests, and I am so very sorry that we fell short of that expectation. We do hope you will choose to stay with us again in the future and at that time we may leave you with a better lasting impression of our hotel as a whole.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Nice breakfast and friendly safe. Great value!
Stayed 1 night in Jan 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
Thank you for your review!

4/10 Poor

Irene

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Too many spider webs on the ceiling... Crazy thick webs..
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
Thank you for your review and I'm sorry to hear about that. Please know I will forward your comments to our management team, so that we can take care of that.

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and convenient location. We weren't happy though that the pool was closed Sunday morning for maintenance. The kids were disappointed that they could not go in a final time before check-out.
Stayed 1 night in Mar 2024
Response from Hillari, Sales Administrator on Mar 11, 2024
Thank you for your review. I'm glad to hear you enjoyed you stay. Unfortunately, we had to take extra care of the pool and clean it which means we could not allow anyone in it for safety reasons.